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Reviews of Novum Hotel Gates Berlin Charlottenburg

Novum Hotel Gates Berlin Charlottenburg
Knesebeckstr. 8-9, Berlin, BE

Reviews

8.4

Very Good

Rating 10 - Excellent. 336 out of 1000 reviews" "
Rating 8 - Good. 513 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, we wanted some boiling water to make a cup of tea as no kettle in the rooms and the nice lady gave us two flasks and filled them for us to use. The room was basic but the bed was comfy, could do with an extra pillow as very low, if you skip room cleaning you get a bottle of water and feel like you are helping etc, I’d stay here again, we were moved to this hotel from the Berlin gates branch due to operational issues so the free breakfast wasn’t showing but the staff sorted it out.
Stayed 3 nights in Jan 2024

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Quick walk to the U2 subway line. Wide variety of great restaurants within a few blocks of the hotel. Rooms have a physical key on a large keychain but leaving it at the front desk as we went out was not an issue. Room was dated, but the bathroom looked newly renovated.
Stayed 4 nights in Sep 2023
Response from Novum Hotel Gates Berlin on Oct 6, 2023
Dear guest, Thank you for your great review. We are happy that you enjoyed your stay with us and that you loved the location of our hotel.It would be a pleasure to welcome you again as our guest.Best regards,Your team of Novum Hotel Gates Berlin

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Berlin Marathon
Great location very close to the U-train. The room was very spacious.
Stayed 3 nights in Sep 2023

8/10 Good

Anna

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Overall stay was good. Locations and neighborhood are wonderful. Easy access to S Line that allowed us to be in Mitte within 15 min ride. I wish it was bit cleaner.
Stayed 4 nights in Sep 2023
Response from Novum Hotel Gates Berlin on Sep 28, 2023
Dear guest,Thanks for your good rating although you wished for more cleanliness. Your criticism will be forwarded to our housekeeping. Hopefully we will have the chance to welcome you back one day.With kind regardsYour Novum Hotel Gates Berlin team

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Sep 2023
Response from Novum Hotel Gates Berlin on Sep 28, 2023
Sehr geehrter Gast,vielen Dank für Ihr Feedback. Wir bedauern, dass wir Ihre Erwartungen nicht voll erfüllt haben. Für die entstandenen Unannehmlichkeiten entschuldigen wir uns aufrichtig und wir hoffen sehr, dass wir Sie wieder als Gast bei uns begrüßen dürfen.Beste Grüße,Ihr Team vom Novum Hotel Gates Berlin

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and the room was larger than expected. It felt very safe and was convenient to the city!
Stayed 5 nights in Sep 2023

10/10 Excellent

Philinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and my mom stayed at this hotel for 4 nights and they don't have any complaints. They really love the location, size of the room and cleanliness of the hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mai

Stayed 6 nights in Sep 2023

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean room and friendly staff. U bahn station 5 minutes walk away. Tiergarten, zoo and ku'damm easily walkable. Street is generally quiet but can be noisy in the morning with deliveries.
Stayed 7 nights in Aug 2023

6/10 Okay

jean marie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Ok
La chambre était pas trop propre et la douche fontionnait très mal eau partous
Stayed 2 nights in Aug 2023

8/10 Good

Christopher

Stayed 3 nights in Jul 2023

10/10 Excellent

Jaesook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Paulina

Stayed 1 night in Jul 2023

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We stayed for a few nights and it was a great experience. The staff is really friendly and efficient. Restaurant buffet and waitress were excellent. Common facilities are very clean and our room was also in very good shape. Only minor thing was a bit of dust under the bed (where no one normally looks). I will come back to this hotel next time I visit Berlin. It’s location is excellent.
Stayed 5 nights in Jun 2023

6/10 Okay

Gunda

Stayed 11 nights in Jun 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Although the hotel has seen better days, for instance, the staircase carpet needs urgent change, rooms are large and quiet. Bedsheets were of a low quality. Wifi worked only in half the room. And windows are not eco friendly, so the room can get damn hot in May.
Stayed 2 nights in May 2023

10/10 Excellent

Heidi Lai Ngo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is excellent. Lots of choice. Very convenient location. A few minutes walk to public transportation.
Stayed 2 nights in May 2023

2/10 Terrible

omar n prieto

Traveled with family
Disliked: Staff & service
They change my hotel without Notice,
Stayed 1 night in Apr 2023
Response from Novum Hotel Gates Berlin on May 4, 2023
Dear guest,Thank you very much for your review.We are very sorry that we could not accommodate you and we understand your anger of course. An information in advance was unfortunately not possible because the problem occurred spontaneously. We sincerely apologize for the inconvenience and hope you were still able to enjoy your stay at our sister hotel.With kind regardsYour Novum Hotel Gates Berlin team

8/10 Good

Bernadette

Business traveler
Convenient for the u bahn
Stayed 3 nights in Apr 2023

10/10 Excellent

Sue

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A terrific location
Stayed 1 night in Apr 2023

4/10 Poor

Julio

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Too old, need to change to a programmable card room locks system, in order to improve security, someone was knocking at my room door inthe middle of the night without answer when I asked. My bathroom shower curtain was disgusting, it was supposed to be white color but it was yellow at the bottom due to dirt and mold.
Stayed 2 nights in Apr 2023

4/10 Poor

Tamela

Liked: Cleanliness
Disliked: Property conditions & facilities
Our room faced the courtyard and very noisy when people are talking in courtyard No air conditioning, had to sleep with windows open, no screens . There are also no bathclothes or hand towels in room. Watch you step going into bathroom, it’s a 2” step up. You’ll stub your toes. The room keys are tricky, and the only way to lock/ unlock your room from inside is to use the key. Makes it dangerous if you need to get out in case of emergency. Honestly was the worst night of sleep I’ve ever had in a hotel, because the bed felt like I was laying on broken springs sticking me in the back. Absolutely no support at all.
Stayed 1 night in Apr 2023

8/10 Good

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient hotel right on a vibrant street
Stayed 7 nights in Apr 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway, good sized rooms, helpful staff
Stayed 3 nights in Mar 2023

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

Edmund

Stayed 4 nights in Feb 2023

10/10 Excellent

Kenan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Novum Hotel Gates Berlin on Feb 14, 2023
Sehr geehrter Gast,vielen Dank für Ihre gute Bewertung.Es freut uns, dass es Ihnen in unserem Hotel gefallen hat.Wir hoffen, Sie schon bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen GrüßenIhr Team vom Novum Hotel Gates Berlin

6/10 Okay

Kamil

Traveled with group
Liked: Cleanliness, staff & service
New years eve stay
Nice hotel close to the centre. Our room was very spacious. I missed a fridge there.
Stayed 3 nights in Dec 2022
Response from Novum Hotel Gates Berlin on Jan 5, 2023
Dear guest,Thank you very much for your review.We are happy that you liked the location of our hotel and the room size. Unfortunately there is no fridge in the room but you can always buy cold drinks at the vending machine.It would be our pleasure to welcome you back one day.With kind regardsYour Novum Hotel Gates Berlin team

8/10 Good

Joseph

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Novum Hotel Gates on Jan 9, 2023
Vielen Dank für Ihre Bewertung

10/10 Excellent

Aquiles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Great location nearby to public transportation and coin laundry, breakfast is the same everyday, staff is nice and helpful. Location is a plus
Stayed 3 nights in Nov 2022
Response from Novum Hotel Gates on Jan 9, 2023
Wir bedanken uns für ihr Bewertung

8/10 Good

Eric, Edinburgh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine, very nice
Response from Novum Hotel Gates Berlin on Nov 11, 2022
Dear guest,Thanks for your good rating.We are happy that you had a fine stay at our hotel.It would be our pleasure to welcome you back one day.With kind regardsYour Novum Hotel Gates Berlin team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Novum Hotel Gates on Jan 9, 2023
Vielen Dank für Ihre Bewertung

10/10 Excellent

Earl

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is very close to public transportation and the city center
Stayed 3 nights in Oct 2022
Response from Your team of Novum Hotel Gates Berlin on Oct 14, 2022
Dear Earl,Thank you for your positive feedback and the kind words. We are very happy that you were satisfied with us and hope to see you again very soon.Best regards,Your team of Novum Hotel Gates Berlin

2/10 Terrible

Frederick

Disliked: Staff & service, property conditions & facilities
Shower didn’t work since Day 1. The room is dark and dank. Very quiet. A bit lifeless place. Desk clerk was very accusatory. Great that they had an eco friendly incentive of 1 bottled water but did the girl in the front desk have to give me the third degree when I claimed it? A map of the neighborhood and the nearest trains would be great. There are great restaurants in the area but no info in the hotel.
Stayed 8 nights in Sep 2022
Response from Novum Hotel Gates on Jan 9, 2023
Dear Frederick,Thank you for taking the time to leave a review.We are pleased that we could convince you with our price-performance ratio. We will forward your criticism internally and apologize for the inconvenience and hope that you will stay with us again one day. Kind regards. Your Novum Hotel Gates Berlin Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff I found to be very professional, polite and attentive. Breakfast very nice. Good position for transport, coffee bars, and restaurants
Stayed 11 nights in Sep 2022
Response from Novum Hotel Gates on Jan 9, 2023
Dear James, thank you very much for your positive feedback and kind words. We are very pleased that you were satisfied with us and hope to welcome you again soon. Yours sincerely, Your team from Novum Hotel Gates Berlin

8/10 Good

Konstantin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Novum Hotel Gates on Jan 9, 2023
Das Novum Hotel Gates Team bedankt sich für Ihre Bewertung und würden uns freuen, Sie wieder als Gast bei uns begrüßen zu dürfen.

6/10 Okay

sean

Business traveler
Liked: Staff & service
It’s fair at the price paid
Stayed 1 night in Sep 2022
Response from Novum Hotel Gates on Jan 9, 2023
Sehr geehrter Sean, vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben.Wir freuen uns, dass wir Sie mit unserem Preis-Leistungs-Verhältnis überzeugen konnten. Wir würden uns freuen, Sie wieder als Gast bei uns begrüßen zu dürfen.Mit freundlichen Grüßen

8/10 Good

Shmuel

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Joakim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel, close to U and S bahn and some great local restaurants. Good breakfast buffet, and a bonus of an internal courtyard garden, a nice place to sit and read if you move your chair away from those who come there for a cigarette! Only downside was that the room was hot even with all the windows open - but upside of this was that my hand washed laundry dried really quickly! Nice to have a kettle in our room. Would come here again, especially when it’s not too hot.
Stayed 4 nights in Aug 2022
Response from Novum Hotel Gates on Jan 9, 2023
Dear Louise thank you for your positive feedback and kind words. We are very pleased that you were satisfied with us and hope to welcome you again soon. With kind regards, your team from Novum Hotel Gates Berlin

8/10 Good

Epeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Ian S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too hot in summer
The hotel needs to invest in air-conditioning, or at least provide an electrical fan in summer. It is too stuffy when the temp gets above 30°C.
Stayed 2 nights in Aug 2022

6/10 Okay

Julie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Just ok budget hotel. Staff ignorant. Busy playing on their phones! Very tired but clean.
Stayed 3 nights in Aug 2022
Response from Novum Hotel Gates Berlin on Aug 11, 2022
Dear guest, Thank you very much for your comment. We are pleased that you were satisfied with the cleanliness but we regret that you found our staff ignorant. Your criticism will be forwarded internally because it is really important for us that our guests feel comfortable at our hotel. We apologize for the inconvenience. Hopefully you will visit us again. With kind regards Your Novum Hotel Gates Berlin team

8/10 Good

Afshin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best location
Good location without air condition or any fan , very warm night
Stayed 2 nights in Aug 2022

10/10 Excellent

Andrzej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located—close to public transportation and a very walkable area. Good buffet breakfast. Rooms that face the street at night can be noisy.
Stayed 5 nights in Jun 2022

8/10 Good

Kisei

Liked: Cleanliness, amenities
reasonable
Stayed 2 nights in Jun 2022
Response from Your team of Novum Hotel Gates Berlin on Jun 30, 2022
Dear Kisei, thank you for your great review. We are happy to read that you enjoyed your stay with us. Come and visit us again soon. We look forward to you! Best regards, Your team of Novum Hotel Gates Berlin

10/10 Excellent

Melissa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe and great neighborhood.
Everyone at the front desk was kind and patient with us (we’re from the U.S.). They were helpful in telling us how to get around etc. The hotel was clean and everything we needed. Clean and safe. The neighborhood was great. Cute cafes close by and restaurants up and down the street. Would definitely stay here again.
Stayed 2 nights in Jun 2022