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힐튼 가든 인 록빌-게이더스버그 여행 후기

3 out of 5
힐튼 가든 인 록빌-게이더스버그
14975 Shady Grove Rd, Rockville, MD

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 612개" "
평점 8 - 좋아요. 1000개 이용 후기 중 276개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 68개" "
평점 4 - 별로예요. 1000개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 16개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
호텔 숙소가 청결하고 직원들 서비스가 양호하며 전반적으로 만족합니다. 다만 로비에 있는 바 마감이 너무 빠르고 아침 식사가 별로입니다.
2019년 11월에 2박 숙박함
답변 제공: General Manager 님, 2019년 11월 22일
Thank you for taking the time to rate your stay at Hilton Garden Inn Rockville-Gaithersburg and for giving us a terrific score. We are glad you liked our accommodations as well as our helpful staff. We value your feedback and look forward to serving you again soon. Charles Perrell, General Manager

8/10 - 좋아요

Jeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 5박 숙박함
답변 제공: General Manager 님, 2019년 1월 20일
Jeong, we are so glad you enjoyed your time at Hilton Garden Inn Rockville-Gaithersburg. Thank you for your wonderful rating, and we look forward to your next visit. Charles Perrell, General Manager

10/10 - 훌륭해요

dongwook

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

강무성 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격에 너무나 좋은호텔
가격에 최고의 시설과 친절과 아침식사,최고였습니다.가격도 너무 착해 쉽게 만나볼 수 없는 호텔였던듯 싶습니다.

10/10 - 훌륭해요

강무성 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 호텔,시설과 가격 정말 모든면에서 만족 !
최고의 호텔,시설과 가격 정말 모든면에서 만족 ! 아침에 뷔페도 너무 좋았습니다. 만들어놓고 담아가는 부페가 아니라, 직접 쉐프?가 해주는 것으로 신선한 음식을 먹을수 있었습니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
메릴랜드 게이더스버그의 호텔
뉴욕을 거쳐 워싱톤을 방문하느라 이 곳을 이용하였는데, 뉴욕 호텔에 비해 비용은 반값에 시설은 훨씬 고급스럽고 넓은 곳이었습니다. 새로 지은 호텔이어서 시설은 매우 좋았습니다. 주차장도 여유가 있구요. 아침 식사는 포함하지 않아서 따라 외부에서 해결했습니다. 뉴욕과는 다르게 일반교통은 원활하지 않은 곳이어서 차가 있어야 합니다. 차를 렌트해서 다닌다면 적극 추천할만한 호텔입니다.

2/10 - 너무 별로예요

alicia

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Dear Alicia, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Anya ForesGeneral Manager

2/10 - 너무 별로예요

Morgan

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
If u come here for their amenities don’t we were told to get out of the pool without a reason thirty mins before it closed even though there was six of us in the area when we asked front desk they didn’t know why and told us the engineer can do whatever he wants and we booked for the pool and didn’t try to make it right … We waited for all the kids to leave to enjoy it then get told to leave this place is a joke
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Morgan, thank you for taking a moment to share your recent experience. We would like to sincerely apologize for the disappointment caused by the instance you noted at the pool. What you experienced is not representative of the level of service we are accustomed to providing, and we are deeply sorry. Your comments will be shared with our team, and we will take appropriate action to prevent these issues from happening again. We hope you will give us an opportunity to provide you with the hospitality and service you should always expect from our hotel.Sincerely,Anya ForesGeneral Manager

8/10 - 좋아요

Monje

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Monje, Thank you for reviewing your stay with us. We are happy your overall experience was pleasant; however, we do apologize for the issues that kept it from being perfect. It was an honor hosting your visit, and we hope to have another opportunity to provide you with the flawless stay you deserve. Sincerely, Anya Fores General Manager

8/10 - 좋아요

Tewabe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 11일
Dear Tewabe,We appreciate you taking the time to leave your generous rating regarding your recent visit to Hilton Garden Inn Rockville-Gaithersburg. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Nadine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear Nadine, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Rockville-Gaithersburg. Sincerely, Anya Fores General Manager

4/10 - 별로예요

Stacy

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water lukewarm at best, no one every cleaned my room, stain in the toilet, mold on the shower. Rooms need to b updated.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Dear Stacy,Thank you for your review of our hotel. Our goal is always on the comfort and satisfaction of our guests; therefore, we want to apologize for the concerns you had with your room. We also genuinely regret any inconsistencies you experienced with our housekeeping service. While we understand this can not change your recent stay, please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; we do appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Elizabeth Q

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Dear Elizabeth,Thank you for choosing Hilton Garden Inn Rockville-Gaithersburg. We were pleased that we exceeded your expectations during your visit to Gaithersburg. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Anya ForesGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good location if visiting someone at the hospital
Could t get the room to keep a good temp. Was too hot then too cold. Kept waking up every 70 minutes. Miserable. The hotel also had a huge conference going on so at night the lobby was full of finance bros drinking and being obnoxious. Not their fault on that one, just made it less enjoyable
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Dear Valued Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant; however, we do apologize for the issues with the HVAC unit in your room that kept it from being perfect. It was an honor hosting your visit, and we hope to have another opportunity to provide you with the flawless stay you deserve.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Errol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Dear Errol,Thank you for reviewing your stay at Hilton Garden Inn Rockville-Gaithersburg. We appreciate your feedback and are delighted that your stay with us was a great one. We look forward to welcoming you back soon!Sincerely,Anya ForesGeneral Manager

4/10 - 별로예요

Ruth

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 5일
Dear Ruth,Thank you for choosing to stay at our hotel on your recent visit to our city. Please accept our apologies for providing anything other than an exceptional experience. We are truly sorry for any issues you may have experienced. We hope you will consider giving us another chance to provide you with the superior hospitality you should always expect from us.Sincerely,Anya ForesGeneral Manager

2/10 - 너무 별로예요

Wade

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Wade, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Scher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 1일
Dear Scher,It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn Rockville-Gaithersburg and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Gary

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Dear Gary,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Rockville-Gaithersburg. We look forward to your return and wish you all the best with your future travels.Anya ForesGeneral Manager

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel For The Grand Parents
My parents enjoyed the hotel during their three day stay during the Christmas holiday.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Dear Anthony,We are delighted to read the review of your family's stay at Hilton Garden Inn Rockville-Gaithersburg. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while they were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

jekob

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Dear Jekob,Thank you for reviewing your stay at Hilton Garden Inn Rockville-Gaithersburg. We appreciate your feedback and are delighted that your stay with us was a great one. We look forward to welcoming you back soon! Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 25일
Dear Alexandra, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Rockville-Gaithersburg. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Roger

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Dear Roger,We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Rockville-Gaithersburg. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Santanu

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 12일
Santanu, we are truly grateful you took the time to share your perfect rating! We are delighted you enjoyed your visit with us at Hilton Garden Inn Rockville-Gaithersburg, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 12일
Katherine, thank you for the perfect rating! We are delighted you enjoyed your visit with us at Hilton Garden Inn Rockville-Gaithersburg. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Jamie

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Dear Jamie,We are thrilled you had an excellent stay at Hilton Garden Inn Rockville-Gaithersburg, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Sam, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg! It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

6/10 - 괜찮아요

Stanley

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I booked this through Expedia and when I checked in the front desk clerk confirm that but yet Hilton billed me double for this room, so Expedia billed me and so did Hilton and now the Hilton is telling me it’s gonna take seven days before I get a credit on my credit card The overall facilities were fine. Unfortunately the elevators were all broken, which I find hard to believe but they had a large group of kids staying there so more than one elevator was out of service, and I had to drag my three bags up for flights of stairs. it’s not a big deal, but when I called downstairs to ask for an additional blanket, they wanted me to come back down and get it myself, thank you anyway for your service
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 24일
Stanley, thank you for taking the time to share your valuable feedback. We are truly sorry for the difficulties you encountered and assure you that what you experienced is not typical of our hotel. We deeply regret the issues you experienced with regard to the unfortunate billing error that occurred, as well as the state of our elevators. Please know that we take your concerns to heart, and we are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providing excellent service and accommodations.Sincerely,Anya ForesGeneral Manager

4/10 - 별로예요

Scott

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Both elevators were out of operation.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Scott, It is understandable how your concerns regarding our elevators and maintenance issues detracted from a refreshing and seamless visit. We strive to deliver an exceptional, memorable stay for each guest, so please accept our sincere apologies for these issues. We appreciate you taking the time to share your comments, as we are continually growing and improving from our guest feedback. We assure you that we will take appropriate steps to refine these areas. Thank you for your loyalty to our brand. It was our pleasure to host your visit to this wonderful city, and we hope to have another occasion to provide you with the seamless stay you deserve.Sincerely,Anya ForesGeneral Manager

6/10 - 괜찮아요

Ariel

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The elevator was not working all weekend and had to take flights of steps. Key stop working twice.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Ariel, Thank you for taking the time to post a review of our hotel. Regrettably, we are disappointed that our elevator was down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patience. Thank you again for your feedback; we look forward to being of service the next time you are in the area. Sincerely,Anya ForesGeneral Manager

4/10 - 별로예요

Robert

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Robert, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Anya ForesGeneral Manager

8/10 - 좋아요

Ja'nine

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Ja'nine, We are happy you chose the Hilton Garden Inn Rockville-Gaithersburg for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Jaye 님, Monument

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a wonderful stay at this Hilton while I was visiting a friend who was unexpectedly in the hospital. It's a nice 10 minute walk to the hospital as well as many shops and restaurants, so I didn't have to drive anywhere. Breakfast was great but wish it was included. Staff was wonderful, and DJ really helped me out when I asked. Would recommend to anyone.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 14일
We are thrilled our service and accommodations more than lived up to your expectations, Jaye. We strive to deliver outstanding hospitality every day, and we thank you for taking the time to acknowledge the exceptional service you received from DJ. We hope the Hilton Garden Inn Rockville-Gaithersburg will be your first choice every time your travels bring you to the nation's capital.Sincerely,Anya ForesGeneral Manager

2/10 - 너무 별로예요

Tingting

2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 12일
Tingting, thank you for sharing your sentiment with us. Our top priority is customer satisfaction, and we regret not meeting these expectations while you were our guest. We hope you will give us another opportunity to show you our commitment to exceptional experiences; we look forward to seeing you again on your next visit to the area.Sincerely,Anya ForesGeneral Manager

6/10 - 괜찮아요

Manju

좋아요: 청결 상태
average room . heater not working properly
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 8일
Dear Manju, We sincerely apologize for the maintenance issues you experienced with your room. We are known for our exceptional service and attention to detail, and we are truly sorry we came up short. Your comments have been shared with our team to ensure the high standards you expect from our brand are met every single stay. We are committed to making sure the issues you experienced do not occur moving forward. We would sincerely appreciate an opportunity to regain your trust and hope to have that chance in the near future.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Nicole 님, Glendale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing all the way around
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Dear Nicole, Thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

4/10 - 별로예요

Siavosh

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elevator was down for three days Room was not cleaned and I was not told to inform the staff for cleaning Cart to carry my suitcases was broken TV was not working and we had to get the staff to fix it
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 23일
Siavosh, thank you for taking time to share your valuable feedback. We are truly sorry for the difficulties you encountered during your visit. Please accept our sincere apologies for the issues you experienced with our elevator, as well as the TV in your room. Please know that we take your comments to heart and genuinely regret the negative impact these issues had on your stay. We hope you will consider giving us another chance to show you our commitment to providing excellent service and accommodations.Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Joan

Nice
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 22일
Joan, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. We are thrilled to know you enjoyed every aspect of your recent trip. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Ashley

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: GM 님, 2023년 10월 18일
Ashley, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. We are pleased to know you enjoyed your stay to the fullest! It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Emmanuel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms. Free parking
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Emmanuel, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for posting such a kind review of our hotel. It is a pleasure to know you appreciated our clean accommodations and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 10일
Gail, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for the perfect 10 rating! It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

2/10 - 너무 별로예요

Mykel

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Dear Mykel,We value guest feedback, and we thank you for taking the time to share your rating. We hope our great location and accommodations served you well, but we are disappointed that your experience was anything other than perfect. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Anya ForesGeneral Manager

8/10 - 좋아요

Patricia

2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 25일
Patricia, thank you for rating your trip to the Hilton Garden Inn Rockville-Gaithersburg, only minutes away from many of the sights and attractions here in our nation's capital. We enjoyed having you stay with us and hope we will be your home whenever your travels bring you back this way!Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 4일
Susan, thank you for your recent stay at Hilton Garden Inn Rockville-Gaithersburg and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to our area. Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 3일
We are thrilled you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. Thank you for the perfect ten rating! It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Nicole

2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 3일
Nicole, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. Thank you for the perfect ten rating! It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager

6/10 - 괜찮아요

Kate

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 3일
Kate, thank you for staying with us and for sharing your comments. While we are happy your overall visit was pleasant, we are sorry we did not meet all of your expectations. We hope you will give us another chance to provide you with the outstanding experience for which we are known. Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Kayon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I enjoyed my stay with my family.
It was my birthday weekend and my husband took me and our sons. The stay was superb and I just love everything about it. Breakfast was great, I enjoyed the pool, the hot spa and gym. Awesone stay and I will certainly return in the bear future. No complain.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Dear Kayon,Thank you for choosing us for your birthday getaway. We are pleased to read you and your family enjoyed your stay with us. We are delighted that our service and accommodations exceeded your expectations and that you particularly enjoyed our delicious breakfast, refreshing pool, and convenient fitness center. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. It was a pleasure hosting you and your family, and we hope to see you again soon at Hilton Garden Inn Rockville-Gaithersburg. Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 29일
Dear Guest,Thank you for taking the time to rate your stay at Hilton Garden Inn Rockville-Gaithersburg. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Anya ForesGeneral Manager

10/10 - 훌륭해요

Manzan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice location. The staff welcoming and friendly. The room clean and quiet. I will be back and I definitely recommend this hotel. Thank you
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 28일
Manzan, we are delighted you chose Hilton Garden Inn Rockville-Gaithersburg for your recent visit to the area. We enjoyed reading your comments about our convenient location and the wonderful service you received from our staff. It was a pleasure having you as our guest, and we look forward to hosting you again soon!Sincerely,Anya ForesGeneral Manager