로비

홈우드 스위트 바이 힐튼 록빌 게이더스버그 여행 후기

3 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 886개 이용 후기 중 635개" "
평점 8 - 좋아요. 886개 이용 후기 중 189개" "
평점 6 - 괜찮아요. 886개 이용 후기 중 35개" "
평점 4 - 별로예요. 886개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 886개 이용 후기 중 10개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

JUNGIN

2022년 1월에 14박 숙박함
답변 제공: General Manager 님, 2022년 2월 12일
Jungin, thank you for choosing Homewood Suites by Hilton Rockville-Gaithersburg and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Anya Fores, General Manager

6/10 - 괜찮아요

Yohan

좋아요: 청결 상태, 객실의 편안함
2021년 11월에 7박 숙박함
답변 제공: General Manager 님, 2021년 12월 13일
Yohan, we hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Anya Fores General Manager

10/10 - 훌륭해요

Hyeoncheol

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
홈우드 스위트 체험기
식사를 만들수 있도록 주방이 있어서 좋았으며 특히 조식, 석식을 무료로 제공해 주므로 출장시 편합니다.
2020년 1월에 11박 숙박함
답변 제공: General Manager 님, 2020년 2월 6일
Hyeoncheol, thank you for the generous review of the Homewood Suites by Hilton Rockville-Gaithersburg. We are delighted to know you had a great stay and that your well-equipped kitchen was an added convenience. It was a pleasure hosting you, and we look forward to welcoming you back soon. Anya Fores, General Manager

10/10 - 훌륭해요

HYUNG JOON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함
답변 제공: General Manager 님, 2020년 2월 3일
Thank you for letting us know your visit to Homewood Suites by Hilton Rockville-Gaithersburg was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Anya Fores, General Manager

10/10 - 훌륭해요

HYUNG JOON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 4박 숙박함
답변 제공: General Manager 님, 2020년 1월 31일
Hyung, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Homewood Suites by Hilton Rockville-Gaithersburg, and we look forward to welcoming you back soon. Anya Fores, General Manager

10/10 - 훌륭해요

Hyeoncheol

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
홈우드 스위트 록빌 이용하 후 장단점
장점: 넓은 공간. 취사시설 완비. 전자레인지. 업무용 책상 비치. 샤워실 안전 바닥 및 문 구조. 안락하고 넓은 소파 단점: 세면시설 부족(치솔 치약 빗 면봉 등) 카운터에 말하면 치솔치약 생수 줌 ㅠㅠ 비데 미설치. 실내용 슬리퍼 없음
2020년 1월에 3박 숙박함
답변 제공: General Manager 님, 2020년 1월 24일
Thank you for reviewing the Homewood Suites by Hilton Rockville-Gaithersburg. We are glad you had a pleasant stay and that you were impressed with our spacious accommodations along with our well-equipped kitchenette. Also, your feedback about the lack of bath amenities in your room has been shared with our housekeeping team to improve our future guests’ experiences. We value your business and hope you will choose us again soon. Anya Fores, General Manager

10/10 - 훌륭해요

immunetech

2019년 11월에 11박 숙박함

4/10 - 별로예요

JAE

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
check-out하는 바쁜 아침시간에 3시간이상 정전
9 nights을 머물면서 마지막 날 전까지는 전반적으로 만족하였으나 마지막날 아침에 정전이 되어 front desk에 언제 고치냐고 문의하니 20분정도면 된다고 해서 기다렸는데 check-out할때까지 3시간이상 정전이 계속되고 심지어는 온수도 나오지 않아 샤워도 못하고 찬물에 머리만 감고 대충 짐 정리해서 불쾌한 상태로 공항으로 출발하였음.
2019년 5월에 9박 숙박함
답변 제공: General Manager 님, 2019년 5월 30일
Jae, thank you for letting us know about your visit to our hotel. Although you had an overall pleasant stay, we are sorry your experience was blemished due to the power outage, and we sincerely apologize for the inconvenience this caused. We are working with our engineering team to ensure this is not repeated in the future. We loved having you as our guest, and we hope you will give us another opportunity to regain your trust. Anya Fores, General Manager

10/10 - 훌륭해요

Jinkook 님, S. Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bset Service
Good Service, Room and Environments!

10/10 - 훌륭해요

JS HONG 님, marryland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good condtion for family
It has been good time during travel period. I recommend to have peaceful time for family. and convenient as well

8/10 - 좋아요

EUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주방이 있어 좋아요
조식도 좋고 음식도 해먹을 수 있어 강추!!

8/10 - 좋아요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and room! Grear value for money. I would encourage Hilton to offer healthier breakfast options.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Dear Steve,Thank you for choosing our hotel for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded most of your expectations and that you found us to be a great value. However, we regret if you were not completely satisfied with our breakfast offerings, and we appreciate your feedback. We would be delighted to accommodate you again in future and hope that you will revisit soon.Anya ForesGeneral Manager

2/10 - 너무 별로예요

Tekle

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 19일
Dear Tekle, Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Anya Fores General Manager

10/10 - 훌륭해요

CHRISTOPHER

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are a family of five, and stayed two nights during February. Everything was clean, the room was comfortable and spacious, and it accommodated all of us. The breakfast in the morning was great. Lots of options. The pool and hot tub were awesome, and we were the only ones using it each time we went. We took a train ride into DC, that was pretty easy to get to. The staff was super friendly. We wished that there were extra hooks in the room, for coats, towels, and such, but otherwise everything was perfect. I loved the mini kitchen!
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Dear Christopher, Thank you for your recent visit to Homewood Suites by Hilton Rockville-Gaithersburg. We are delighted to know that our clean, spacious, and well-appointed rooms, as well as our wonderful amenities and convenient location were perfect for you and your family’s plans. We look forward to sharing your kind remarks with our team and we look forward to your future visits. Anya Fores General Manager

10/10 - 훌륭해요

andree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place for stay if you have big family’s
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Dear Andreee,Thank you for your review and for confirming that our hotel is a great choice for families! We were delighted to read about how much you and your family enjoyed your time with us, and that your stay was exactly what you hoped it would be. Reviews such as yours mean a lot. Thank you again, we look forward to welcoming you back to Homewood Suites by Hilton Rockville-Gaithersburg.Anya ForesGeneral Manager

10/10 - 훌륭해요

Leslie

연인과의 여행
좋아요: 편의 시설/서비스
Amazing experience!! Love a good Hilton!
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Dear Leslie,Thank you for the fantastic review of Homewood Suites by Hilton Rockville-Gaithersburg. We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Anya ForesGeneral Manager

10/10 - 훌륭해요

Fasil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and staff on the counter
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 15일
Dear Fasil,Thank you for choosing Homewood Suites by Hilton Rockville-Gaithersburg and taking time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.Anya ForesGeneral Manager

10/10 - 훌륭해요

Stacy

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 5일
Dear Stacy,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Rockville-Gaithersburg. We look forward to your return and wish you all the best with your future travels.Anya ForesGeneral Manager

8/10 - 좋아요

kwame

2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Kwame,Thank you for the generous rating. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Homewood Suites by Hilton Rockville-Gaithersburg; we hope to see you again soon!Anya Fores,General Manager

10/10 - 훌륭해요

Sam

2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Sam,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Homewood Suites by Hilton Rockville-Gaithersburg. We look forward to your return and wish you all the best with your future travels.Anya Fores,General Manager

10/10 - 훌륭해요

Carine

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 1일
Dear Carine,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Rockville-Gaithersburg.Anya ForesGeneral Manager

10/10 - 훌륭해요

gisele 님, Bel Air

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and the cleaning staff were wonderful, friendly and helpful while the front desk staff were in the back, reading or appeared to be busy. There was a mouse in the sitting area that came in from the cold and I had to call (yell!!) several times for the front desk person to put down traps.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 26일
Dear Gisele,Thank you for including Homewood Suites by Hilton Rockville-Gaithersburg in your travel plans. We were delighted to read that our housekeeping staff was attentive to your needs and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay; therefore, we apologize for your experience in the sitting area. Thank you for recommending us to future guests, and we hope to see you again soon.Anya ForesGeneral Manager

10/10 - 훌륭해요

Jun

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Dear Jun,Thank you for your wonderful review! We are glad you had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. It is our goal to provide the most comfortable experience for our guests so they can have an amazing time in our nation's capital. We hope you choose us on your next visit to the area as we would love the opportunity to serve you again!Anya ForesGeneral Manager

10/10 - 훌륭해요

L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient and quiet safe place to stay
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 18일
L, thank you for reviewing your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate your comments about how much you enjoyed our convenient location and tranquil accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 - 훌륭해요

Dashae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Dear Dashae,We are thrilled you had an excellent stay at Homewood Suites by Hilton Rockville-Gaithersburg, and we appreciate the fantastic rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Anya ForesGeneral Manager

8/10 - 좋아요

Mafwa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room more like a one bedroom apartment with a full kitchen and plenty of space for 2 queen beds and more. Nice couch and extra chair in the living room area and everything needed in the kitchen. Hotel is co-located with a Hilton Garden Inn. Breakfast was nice and hours were convenient.
답변 제공: Manager 님, 2023년 12월 8일
Dear Mafwa,We are delighted to read the review of your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We are delighted to hear that your room was perfect for you and that you particularly enjoyed breakfast. As a valued customer, we appreciate your feedback and are glad that you had a great stay. We pride ourselves on both meeting and exceeding expectations, and your feedback will be used to ensure we continue delivering exceptional hospitality to every guest.Thank you again for your comments, and we look forward to welcoming you on your next visit.Anya ForesGeneral Manager

8/10 - 좋아요

Immar

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Dear Immar,Thank you for reviewing your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate your rating on how much you enjoyed your visit, and we look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 - 훌륭해요

ANDREW

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 14일
Andrew, thank you for rating your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate the perfect score and are pleased to know how much you enjoyed your visit. We look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was beautifully furnished, very comfortable and clean.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Dear Donna, Thank you for your wonderful review! We are glad you had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. It is our goal to provide the most comfortable experience for our guests so they can have an amazing time in our nation's capital. We hope you choose us on your next visit to the area, as we would love the opportunity to serve you again!Anya ForesGeneral Manager

10/10 - 훌륭해요

Paula

연인과의 여행
좋아요: 편의 시설/서비스
Very clean, reasonable price and good amenities
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 31일
Thank you for taking the time to recommend the Homewood Suites by Hilton Rockville-Gaithersburg to other travelers who will be visiting our nation's capital, Paula! We are happy you found our accommodations exceeded your expectations for cleanliness and value. We hope to see you again soon!Anya ForesGeneral Manager

10/10 - 훌륭해요

KAYODE 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice neighborhood
2023년 10월에 4박 숙박함
답변 제공: GM 님, 2023년 10월 31일
Thank you for the excellent review of your stay at Homewood Suites by Hilton Rockville-Gaithersburg, Kayode. We appreciate you acknowledging how much you enjoyed our hotel and the surrounding area. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Anya ForesGeneral Manager

8/10 - 좋아요

Kristi

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 17일
Dear Kristi, thank you for rating your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate knowing how much you enjoyed your visit, and we look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 - 훌륭해요

JUN

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Dear Jun,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations; it is a pleasure to know you enjoyed all that we have to offer. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton Rockville-Gaithersburg.Anya ForesGeneral Manager

6/10 - 괜찮아요

Tanny

2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 10일
Tanny, thank you for staying with us and taking the time to share feedback about your experience. We are happy your overall visit was acceptable but sorry there were issues that kept it from being perfect. We apologize and hope you will come back to give us a chance to provide a more outstanding experience. Anya ForesGeneral Manager

8/10 - 좋아요

Rodney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe. Quiet. Nearby shopping. Easy parking.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 3일
Rodney, thank you for reviewing your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate your comments about how much you enjoyed our tranquil surroundings and convenient parking. We look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 4일
Ann, thank you for your wonderful rating! We are glad you had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. It is our goal to provide the most comfortable experience for our guests so they can have an amazing time in our nation's capital. We hope you choose us on your next visit to the area as we would love the opportunity to serve you again!Anya ForesGeneral Manager

10/10 - 훌륭해요

Vivian

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Dear Vivian,Thank you for the outstanding rating. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Thank you for choosing Homewood Suites by Hilton Rockville-Gaithersburg; we look forward to your next visit.Anya ForesGeneral Manager

6/10 - 괜찮아요

Gloria

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Dear Gloria,Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Anya ForesGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Real Find
This hotel is highly recommended. The rooms could not have been more comfortable - the full kitchen, lovely living room and delightful forest view - I couldn’t have asked for more. The breakfasts, the Wed cocktail hour, the free effortless parking, they think of everything! I want to make special mention of the staff. The cleaning people were all so polite, helpful and efficient. A young man at the front desk, KT, was always cheerful, competent, and ready to assist. Another young man, DJ, was also a delight. Clearly, management at this hotel is topnotch. I can’t wait to return.
2023년 9월에 10박 숙박함
답변 제공: GM 님, 2023년 9월 20일
Thanks for choosing the Homewood Suites by Hilton Rockville-Gaithersburg and for sharing your experience with fellow travelers. We are delighted you liked our spacious and well-appointed suites, and we agree the extra space makes a stay with us feel more like home. We are also pleased to know that KT made sure you had everything you needed to enjoy your stay to the fullest. Thanks again for your kind words and recommendation. We look forward to your next visit.Anya ForesGeneral Manager

8/10 - 좋아요

Lavorn

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My Stay
Everything was Great, Except i stay Two Nights, but on my Second Night i made the Dreadful Discovery of Bedbugs and was Highly Disappointed......
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 28일
Lavorn, thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, and we regret hearing about any pests you may have encountered. Be assured the room you occupied will be inspected and treated if deemed necessary. Again we appreciate your choice to stay with us and hope we have the opportunity to welcome you back on your next trip.Anya ForesGeneral Manager

6/10 - 괜찮아요

XINPING 님, MARKHAM

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The breakfast is not very tasty
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Dear XINPING,Thank you for taking the time to share feedback regarding your stay. We are pleased that you enjoyed your overall visit, but we regret that breakfast was not to your liking. We understand a fresh and delicious breakfast is the best way to start the day, so we will share your comments with our staff to ensure we are always providing the best guest experience possible. We hope you will give us another opportunity to show you the excellent service and hospitality we are known for providing. Anya ForesGeneral Manager

4/10 - 별로예요

Zayid

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The restaurant is closed on weekends.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 23일
Zayid, we appreciate the evaluation of your stay, and we are sorry for any inconvenience caused by our weekend restaurant closure. We hope you will give us another chance to demonstrate the excellent service that we normally have a reputation for providing. Anya ForesGeneral Manager

10/10 - 훌륭해요

Kent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Looking at Colleges
Really nice and spacious room. Free breakfast was great. The staff was fabulous. Would definitely stay again.
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 10일
Dear Kent, Thank you for your excellent review! We are glad you had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. Our goal is to provide the most comfortable experience for our guests so they can have a fantastic time in our nation's capital. We hope you choose us on your next visit to the area, as we would love the opportunity to serve you again!Anya ForesGeneral Manager

10/10 - 훌륭해요

Carol 님, Stamford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Family and pet friendly. Excellent customer service. Highly recommend it, especially if you have a dog since it is very close to places where you can walk with your four-legged family member.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 6일
Thank you for your wonderful review Carol! We are glad you and your family had an enjoyable stay at Homewood Suites by Hilton Rockville-Gaithersburg. It is our goal to provide the most comfortable experience for our guests so they can have an amazing time in our nation's capital so we're pleased to know our attentive service and pet-friendly accommodations helped make your stay! We hope you choose us on your next visit to the area as we would love the opportunity to serve you again.Anya ForesGeneral Manager

4/10 - 별로예요

Nannan

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 20일
Thank you for your feedback Nannan. We are sorry you were unhappy with your stay. We encourage you to come back so we can restore your faith in our hotel and provide you with the hospitality and service you should always expect from us.Anya ForesGeneral Manager

8/10 - 좋아요

Allen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
More than adequate
The room was dated, but large, with plenty of space, and very quiet. Plenty of parking. Included breakfast was very good with the hot courses changing everyday. We had no/limited hot water the first night, which was then fixed, one elevator was out/broken, and our room was only half made up one night.
2023년 7월에 5박 숙박함
답변 제공: GM 님, 2023년 7월 30일
Allen, thank you for staying with us and taking the time to share feedback about your experience. We are happy your overall visit was acceptable but sorry for any negative impact caused by the elevator and hot water difficulties you faced. We do regret those inconveniences and hope you will come back to give us a chance to provide a more outstanding experience. Anya ForesGeneral Manager

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 직원 및 서비스
Good location. Great breakfast with different options every morning. Day 1 we informed staff that pullout couch was bent and frame broken. Nothing done so my son slept in an inverted head position. Not happy with that aspect of the trip.
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Dear Julie,Thank you for staying with us and taking the time to share feedback about your experience. While we are pleased to hear about how much you enjoyed our delicious breakfast options and great location, we are disappointed your experience was not perfect. Please accept our apologies, not only for the issues you experienced with the pull-out couch in your room but also that we failed to address these concerns in a manner that left you with a good impression. Your comfort is very important to us, so we apologize for the inconvenience this caused you and your son. We never want a guest to leave us unhappy, and we encourage you to give us a chance to provide you with a more outstanding stay the next time your travels bring you this way.Anya ForesGeneral Manager

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was perfect except linens could have been a bit better
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 17일
Gary, thank you for staying with us and taking the time to share feedback about your experience. We are happy your overall visit was acceptable but sorry for any discomfort you experienced due to our linens. We apologize and hope you will come back to give us a chance to provide a more outstanding experience. Anya ForesGeneral Manager

10/10 - 훌륭해요

Tracy

좋아요: 청결 상태
2023년 7월에 5박 숙박함
답변 제공: GM 님, 2023년 7월 18일
Tracy, thank you for rating your stay at Homewood Suites by Hilton Rockville-Gaithersburg. We appreciate knowing how much you enjoyed your visit, and we look forward to welcoming you back soon! Anya ForesGeneral Manager

10/10 - 훌륭해요

Chang

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 14일
Thank you for rating your stay at Homewood Suites by Hilton Rockville-Gaithersburg, Chang. We appreciate your perfect ten out of ten rating and we look forward to welcoming you back soon! Anya ForesGeneral Manager