테라스/파티오

ITH 빅 베어 레이크 호스텔 앤 리트리트 센터 여행 후기

2 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 97개 이용 후기 중 58개" "
평점 8 - 좋아요. 97개 이용 후기 중 18개" "
평점 6 - 괜찮아요. 97개 이용 후기 중 11개" "
평점 4 - 별로예요. 97개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 97개 이용 후기 중 4개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Jonathan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and place are stellar. Nice cozy spot to rest the night. Will come here again if the opportunity arises. They also have a very friendly bear-dog to socialize with. Solid place. Thank you.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ski trip
Nice place, quite, great breakfast
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Poushik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional stay and totally safe. This was my first hostel stay and enjoyed my time here.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

emmanuel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Abel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Joseph Wilson P

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
1st time staying in a Hostel place. Like the experience of uniqueness of it. The style of the place is like a rustic cabin/lodge. Improvements could be a more parking spaces and an AC unit/system.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

antoon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hostel, clean. Close to down town, and hiking trails. Staff was very nice and helpful.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Dionisio

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location, waited for a while for someone to check us in. No staff present when we arrive!
2023년 6월에 1박 숙박함
답변 제공: ITH Team 님, 2023년 7월 6일
We apologize for the inconvenience caused by the delayed check-in and absence of staff upon your arrival. We regret that you were dissatisfied with the cleanliness, property conditions, and facilities. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great place to spend the night and share some time with other adventurers! Comfortable dorms and plenty of amenities and places to hang out.
2023년 4월에 1박 숙박함
답변 제공: Big Bear Mountain Lodge 님, 2023년 5월 24일
Thank you Daniel! We appreciate the kind words and hope to see you again soon!

10/10 - 훌륭해요

ALLISON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

4/10 - 별로예요

David

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Sandra 님, West Columbia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For young & old alike the hostel experience is one not to be missed. Great place to meet folks from all over, not to mention all PCT thruhikers taking a break from the trail.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely helpful and friendly staff. Shower on the west side took 5 min to warm up but it is to be expected in an older place.
2022년 3월에 3박 숙박함

10/10 - 훌륭해요

David 님, Chicago

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed there with my 8 year old son, so he could experience the vibe of a hostel. We had a great time, met cool people, and loved the openness of the property. It was well maintained, very friendly staff, bed was comfortable, but we did have a private room. We will definitely be coming here again. It was the first weekend that the hostel was open, so there were maybe a dozen guests, so it may be different when full, but overall it was a great experience.
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Neil

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Shannon

2022년 1월에 1박 숙박함

4/10 - 별로예요

Raziel

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The last resort, no choice place to stay
First time to stay here and I would say it’s not comfortable. Everything is too small and old. Great thing I brought lysol wipes with me to clean. Shower is very small. Not ideal to take shower. I wonder why they did such small shower and nobody can use. Just a catch to have someone rent it. This is like a very last resort and no choice place to stay. The staff are really nice and friendly. I hope they will fix the rooms and the restrooms upstairs. And the place is very old so needs updating and cleaning.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place. Very friendly staff. Excellent value for your money.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

2021년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 5월에 1박 숙박함

2/10 - 너무 별로예요

Candace

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible stay
A place for people who don’t care how and where they stay ! The place was horrible. It didn’t feel safe at all. It was dirty the smell of the home as you entered was guy wrenching. They say family friendly in description but not one thing about it was family friendly.
2021년 4월에 1박 숙박함
답변 제공: Bevy 님, 2021년 5월 1일
I am sorry you had this experience with us. Our hostel is built on the model of "spreading peace through the knowledge of culture" and we therefore cater to people looking to share an experience with others from different walks of life. At this time of year, this attracts many hikers from all over the world who backpack the entire west coast! They can be stinky. While this environment is not for everyone, we are always happy to host people from all around the world as we can learn something different from everyone. Thank you for sharing your experience with us.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were really nice and warm and helpful! Enjoy the stay there..
2021년 3월에 1박 숙박함
답변 제공: ITH Family 님, 2021년 4월 9일
Thank you so much for your review. We love what we do and the opportunity to share the Big Bear experience with our guests. We hope to see you again.

10/10 - 훌륭해요

Abel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Acojedor
Me senti en familia gracias.
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

Gabriel 님, Rialto CA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first time in a hostel and it was amazing! The place was so cozy and the staff were amazing hosts. They made me feel right at home. I highly recommended this place to anyone that wants to come up to hig bear to explore the city for a day. I will definitely be back. Shout out to Yogi for hanging out with me while I cooked up some stakes on the grill.
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The original facility itself is WOW..old with quite a history. The original part houses 2 bathrooms and 4 private rooms (oone of which has 2 bunk beds). The newer section (east side) is not so great. it contains at least 2 large bunk rooms but only ONE TOILET/SHOWER. so unless your timing is incredibly lucky, you get to walk through the game room and kitchen to the other side of the facility and hope one of the 2 bathrooms is available....NOT a good setup. can't imagine trying to exist on 3 bathrooms if all 9 bunk beds + the 3 private rooms were filled to capacity
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 11월에 1박 숙박함
답변 제공: Bobby 님, 2019년 11월 15일
Thank for visiting :)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Say Hi to Yogi for us
Dont be Shy! this place was awesome and we would definately go back!
2019년 9월에 1박 숙박함
답변 제공: Bobby 님, 2019년 11월 15일
Great to hear you had a wonderful time :)

8/10 - 좋아요

Aaron

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big Bear cabin room
Decent place with nice people. It's more like a Hostle than a hotel. Typical for Big Bear, the room was small but the bed was comfy. Would stay there again. They were the cheapest and they had guitars on the wall you could play.
2019년 8월에 1박 숙박함
답변 제공: Yogi Bear 님, 2019년 9월 10일
Thanks for Staying with us! Keep your eyes peeled for some gnarly Winter Deals coming your way!

8/10 - 좋아요

실제 이용하신 고객

2019년 6월에 1박 숙박함
답변 제공: Bobby 님, 2019년 11월 15일
Thank you for visiting. We will work hard to improve our guest experience. :)

2/10 - 너무 별로예요

Kai

별로예요: 직원 및 서비스
Disappointed
I have stayed at this lodge several times. On my most recent stay, I became sick and asked if I could cancel my remaining nights. I was told that it was fine and that I would receive a refund. I asked if they were sure because if not then I would just rather stay and not waste my money. I was told that I would definitely receive a refund back to my account the next week. It’s been over a month. They are now ignoring my emails and refuse to honor their part. I am highly upset. I have sent several emails and I was guaranteed a refund. This shows poor service and management on their part. My next step is filing a grievance with the BBB. I can’t believe a business would tell someone one thing, not follow through and then just completely ignore them. The average person doesn’t have money to waste. I have been a loyal customer and referred several people to them. I am extremely disappointed. I don’t understand how a business can lack so much integrity.
2019년 4월에 3박 숙박함

10/10 - 훌륭해요

Naveen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Bobby 님, 2019년 11월 15일
Thank You Visiting :)

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
No major complaints
Staff was great - very welcoming and friendly. Reasonably clean. Didn't take advantage of the food, but it looked good. Bed was comfy. General maintenance needs help (stuff looks patched together)
2019년 5월에 1박 숙박함
답변 제공: Bobby 님, 2019년 11월 15일
Great to hear you had a nice stay. We will make the improvements your recommended. :)

6/10 - 괜찮아요

Dani

좋아요: 직원 및 서비스, 편의 시설/서비스
bathroom dirty, but friendly staff and food included. a bit pricey for hostel
2019년 5월에 2박 숙박함
답변 제공: Bobby 님, 2019년 11월 15일
Thank you for visiting. We will work harder to improve our guest experience. :)

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mir hat's leider nicht gefallen. An sich hat die Unterkunft Charme, aber mit dem Hund und so dass war nix
2019년 4월에 1박 숙박함
답변 제공: ITH Big Bear Management Team 님, 2019년 5월 9일
Hello! Thanks for your feedback. Did you not like Yogi?

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hiker friendly!
PCT hiker staying for one night to resupply etc. The place was amazing, can highly recommend for any other hiker as it has everything you need and excellent service.
2019년 4월에 1박 숙박함
답변 제공: ITH Big Bear Management Team 님, 2019년 4월 25일
Thanks so much for the positive feedback. We are a proud sponsor of the PCT Association and always look forward to hosting PCT Hikers! Please spread the word to your fellow hiker friends

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: ITH Big Bear Management Team 님, 2019년 2월 27일
Thank you for your review! We look forward to your return :]

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Check in was easy and they even provide towels/shampoo etc. if you need a shower. They also provided a complimentary dinner and Breakfast. Great place to stay
2019년 2월에 1박 숙박함
답변 제공: ITH Big Bear Management Team 님, 2019년 2월 27일
Thanks for your review Larry! We look forward to your return :]

4/10 - 별로예요

Gabriela

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Not what we expected
The place is really cool and it’s location is great, but the only thing that we didn’t liked at all was the service. We payed for an all-inclusive plan and the first night there was not enough food for everyone, as well as the breakfast the next morning. So at the end we payed for food that we didn’t eat.
2019년 2월에 2박 숙박함
답변 제공: ITH Big Bear Management Team 님, 2019년 2월 27일
Thanks for your review! Although 4 stars is a bit harsh for not providing enough food for our complimentary meal service, we still appreciate your feedback. We do not offer buffet sized portions but we are trying to find the perfect amount to feed our guests without contributing to the tons of food waste generated by this country. We also have some guests that hoard food in their rooms and luggage to take to go and this often times throws off our food portions for our guests. We are working on this issue and hope our food service exceeds your expectations in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
When you travel to knew places you have never been alone it can cause one to be on there toes and cautious but from the moment I set foot into the ITH front desk I felt welcomed. I will never forget my first incredible night at big bear with the laughs and friends I made. Can't wait to make it back again.
2018년 12월에 1박 숙박함
답변 제공: ITH Big Bear Management 님, 2019년 2월 3일
Thank you for such a kind review! The staff and I are so happy you had such a great stay. We hope to host you again in the future!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 1박 숙박함
답변 제공: Bobby 님, 2018년 12월 10일
Thanks for visiting! :)

10/10 - 훌륭해요

실제 이용하신 고객

2018년 10월에 1박 숙박함
답변 제공: Bobby 님, 2018년 12월 10일
Thanks for visiting! :)

10/10 - 훌륭해요

Ofer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice place and great staff, good value for money
A special place, a lodge with atmosphere and not one of the motels that all look similar. We had a tasty dinner and breakfast was also nice, and the staff and owner were very friendly and helpful. Great value for money.
2018년 10월에 1박 숙박함
답변 제공: ITH Big Bear Mountain Lodge Management (Eric) 님, 2018년 10월 12일
Hi Ofer! Thank you so much for your feedback and kind words. We really like to get to know the travelers that come through, especially the interesting and experienced ones like yourself. It was a pleasure to hear your camping stories over dinner, almost tempted me to take my hammock and go on an adventure. Although I know you'll find yourself in all sorts of places around the world, you're very welcome to join us again at the lodge if you ever find yourself back here. Safe travels,

10/10 - 훌륭해요

Leticia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, relaxing, great breakfast, Eric was super helpful , id definitely come back.
2018년 9월에 1박 숙박함
답변 제공: ITH Big Bear Mountain Lodge Management (Eric) 님, 2018년 10월 12일
Hi Leticia, Thanks for coming by and staying with us. I'm glad that you enjoyed our lodge and everything it has to offer. I look forward to seeing you here when you come back, we have some exciting improvements we're working on for the winter. In the meantime, take care and safe travels.

10/10 - 훌륭해요

Grzegorz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: ITH Big Bear Mountain Lodge Management 님, 2018년 10월 12일
Thanks for coming and leaving us feedback. We're glad you were satisfied and hope to see you here again. Take care,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Suoer cool spot. Friendly and helpful also cool atmosphere
2018년 9월에 1박 숙박함
답변 제공: ITH Big Bear Mountain Lodge Management 님, 2018년 10월 12일
Hey, thanks for your feedback. We're glad you enjoyed your stay and hope you come again sometime. Cheers!

10/10 - 훌륭해요

Mandana

Free breakfast...great location ..price
Great place ....location close to all.like village.free breakfast i had pancakes coffee eggs and dinner.....best priced books fast...no private bathroom if u look in for 5 star posh w private bath this ain't it
2018년 9월에 1박 숙박함
답변 제공: ITH Big Bear Mountain Lodge Management 님, 2018년 10월 12일
Thanks for your feedback, we're glad you enjoyed your stay. We do have some rooms that include private bathrooms as well, so if you come around here again, we would be more than happy to match you with that type of accommodation if it's available. Take care and thanks again.