숙박 시설 정면

프티 팔라세 아라나 여행 후기

3 out of 5
프티 팔라세 아라나
C/ Bidebarrieta, 2, (en frente del teatro Arriaga), Bilbao, Vizcaya

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 935개 이용 후기 중 273개" "
평점 8 - 좋아요. 935개 이용 후기 중 429개" "
평점 6 - 괜찮아요. 935개 이용 후기 중 162개" "
평점 4 - 별로예요. 935개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 935개 이용 후기 중 12개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

영신

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 호텔
호텔이 매우 깨끗하였고 조식이 좋았음. 그리고 도심과 가까워서 여행에 매우 편리했음.
2018년 12월에 2박 숙박함
답변 제공: Karmele Abarrategui, Host 님, 2019년 1월 3일
Dear Guest, Thank you very much for having taken your precious time to share this fabulous review on hotels.com following your recent stay with us at Petit Palace Arana. I am absolutely thrilled to hear that you like our facilities and that our breakfast exceeded your expectations. I have shared your compliments with my team. Its a pleasure to know that you took advantage of our well connected location. I hope to have the pleasure of personally welcoming you back in the not too distant future Kind Regards, Karmele Abarrategui Host Petit Palace Arana

4/10 - 별로예요

Deokwoo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비추....
객실 전화기는 잡음이 많아 사용할 수 없음. 무료 생수 제공 하지 않음. 전화기 테이블은 불순물들이 튀어 있음. 바닥은 삐긋거리며 위층에서 걸으면 생생하게 들려 잠을 잘수가 없었음...
답변 제공: Karmele Abarrategui, General manager 님, 2018년 3월 4일
Dear Guest Thank you for taking the time to review our Hotel; we really do appreciate all guest feedback as it is only through comments such as your own that we are truly able to gauge how our guests perceive our services and facilities. We were sorry to hear that there had been several elements with which you were not completely satisfied and for this I would like to extend our apologies as this is not the usual level or standards that we aim to achieve. We hope that in the near future you will allow us another opportunity to accommodate you and please be assured that the relevant departments have been made aware of the issues you experienced. Once again, thank you for taking the time to write with your valuable feedback. Yours sincerely

10/10 - 훌륭해요

Gerrit

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Leuk klein hotel, mooi en schoon en een geweldige ligging in het oude centrum met alles in de buurt. Aardig en behulpzaam personeel aan de receptie.
2024년 2월에 4박 숙박함
답변 제공: Petit Palace Arana 님, 2024년 2월 27일
Dear Gerrit,Thank you for your fantastic rating of 5 out of 5 and for taking the time to share your positive feedback with us.We are delighted to hear that you enjoyed your stay at our hotel and found our location ideal for exploring the old town. We always strive to provide our guests with an exceptional experience, and we are pleased to hear that we met your expectations. We look forward to welcoming you back in the future and continuing to provide you with high-quality service during your stay.We hope Gerrit to have the chance to welcome you back in the very near future. Thank you once again for choosing our hotel and for your kind words! : )Warmest regards, Nadia DíazGuest ServicePetit Palace Arana

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice small hotel located close to metro
Very nice hotel located just opposite to the Arriaga Theatre and close to the metro stop Casco Viejo. Old building but it has its charm. Very nice breakfast and clean rooms that have what you need. Very friendly and helpful staff. Only thing, the AC did not work.
2023년 11월에 3박 숙박함
답변 제공: Sonia Luengo 님, 2023년 11월 23일
Dear guest.We are very thankful to receive your excellent review on Expedia about your recent stay at Petit Palace ARANA Hotel on occasion of your last trip to Bilbao.It is such a pleasure to learn that your expectations were exceeded and that your experience among us was superb from the very first moment. It is always our purpose to make our guests take great memories back home, and your comments motivate us to keep working in the same direction to continuously improve our product and services.Thank you also for mentioning the convenient location of our charming hotel , our cleaning standards, and delicious Breakfast.We offer a Central Air conditioning system, though at the moment we fix the system to get hot air from November, we are not able to get fresh air occasionally when the weather is sunny. We are so sorry for the inconveniences caused.We have taken note of your feedback and hope to have the opportunity to receive you back again in the not too distant future.Best regards from wonderful Bilbao. Sonia LuengoExperience Mger

8/10 - 좋아요

Lourdes

연인과의 여행
El único fallo es que cómo los suelos son de madera , si hay huéspedes en la habitación de arriba oyes todas las pisadas
2023년 11월에 2박 숙박함
답변 제공: LOURDES 님, 2023년 11월 5일
Apreciada Lourdes,Deseamos agradecerle en primer término que emplee su valioso tiempo en trasladarnos sus impresiones tras su visita a nuestro hotel, a través de la Comunidad de Expedia.Todo el equipo lamenta que no fuéramos capaces de cumplir con sus expectativas y le pedimos acepte nuestras más sinceras disculpas por las molestias ocasionadas.Respecto a nuestra estructura de madera, disponemos de un edificio histórico centenario, y la mejora del aislamiento acústico es una de nuestras prioridades a corto plazo. Confirmar que ya he trasladado sus comentarios al personal de mantenimiento para que podamos analizar lo sucedido y establecer trabajos de mejora que nos ayuden a ofrecer un mejor servicio a todos nuestros huéspedes.Lourdes, me gustaría informarle que ya hemos procedido a realizar algunos trabajos de renovación como son la reforma de todos los WC del Hotel, la fachada del establecimimento, nuevos suelos de madera, textiles y Smart TV.Tenemos previsto continuar con esta política de inversión en nuestro hotel para acometer su total renovación en relación al mobiliario de las habitaciones. Esperamos que en una próxima ocasión tenga oportunidad de comprobarlo. ·Esperamos que en un futuro próximo pueda darnos otra oportunidad para poder proporcionarles una estancia memorable como muchos otros huéspedes han tenido ocasión de disfrutar, dado que algunos de nuestros valores diferenciales como la ocupación céntrica o la amabilidad de nuestro solícito equipo, son algunos de los aspectos más destacados.Muchas gracias por su contribución,.Saludos cordiales.Sonia LuengoExperience Mger.

10/10 - 훌륭해요

MARIA TERESA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel tiene una excelente ubicación, enfrente del Teatro Arriaga. Es moderno, limpio, con una amplia habitación. Nadia, quien fue nuestra anfitriona, tiene una excelente actitud de servicio al cliente, nos dio varios tips de la ciudad. Volveríamos a regresar.
2023년 10월에 3박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 10월 27일
Estimada Maria TeresaEn nombre de todo el equipo de Petit Palace Arana, queremos darle las gracias por dedicar su tiempo en compartir su reciente experiencia vivida con nosotros.Maria Teresa, ha sido un verdadero placer recibirle en esta su casa ya en Bilbao y estamos felices de saber que se lleva tan buen recuerdo de su estancia con nosotros.Y felicitaré a Nadia por su contribución a su bienestar , que sin duda, le hará especial ilusión.Gracias además por destacar la calidad de nuestras habitaciones y la limpieza de las mismas.De nuevo Maria Teresa, miles de gracias por recomendación y magnifica valoración y esperamos su pronta visita.AtentamenteKarmele AbarrateguiHostPetit Palace Arana

8/10 - 좋아요

MA LUZ FE 님, Toronto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It's centrally located, which is both a plus (close to everything we wanted to do/see/eat) and minus (older building and corner room added to various noises like floors creaking and vehicles passing by). Otherwise, it's a really good place to stay.
2023년 10월에 1박 숙박함
답변 제공: Sonia Luengo 님, 2023년 10월 21일
Dear Luz,Thank you so much for taking the time to post a review on Expedia. It is very valuable for us to read your comments and they are always a useful source of information to improve our services.We are more than glad to learn that you enjoyed your stay and that we met your expectations in so many aspects. Also, it is delightful to read that you enjoyed your guest room and its views, as well as our convenient location.Furthermore, we are sorry to read the wooden structure of the Hotel, and room facing at the Arenal square, was an inconvenient during your time with us.We will pass on your comments to our Management and thank you once again for your motivating feedback.We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.

8/10 - 좋아요

Jose Antonio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointing single room
2023년 10월에 2박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 10월 22일
Dear Jose AntonioWe sincerely appreciate you taking the time to share your experience regarding your recent stay. Your insights are very important to us, and we want to extend our apologies for the inconveniences you experienced during your visit.Your remarks have been shared with our team and the appropriate measures will be taken.Thank you for choosing Petit Palace Arana and we hope for the opportunity to regain your trust.Yours SincerelyKarmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a charming 1st-floor room with balconies overlooking a street in the Casco Viejo. Great location close to the train station. The staff were helpful with leaving our luggage until checkin time and arranging a taxi to take us to the airport early in the morning.
2023년 10월에 1박 숙박함
답변 제공: Sonia Luengo 님, 2023년 10월 13일
Dear David,Thank you very much indeed for posting such a positive feedback regarding your recent stay with us at the Petit Palace ARANA Hotel. It is delightful to learn that the service provided by our staff met and exceeded your expectations. It was our true pleasure to take care of you during your visit. We appreciate reading that the old Basque architecture mixed with moder refurbished was of your liking, and that you found the location of our hotel very convenient. Furthermore, as you mention, our sights over the Ria are superb. We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.

8/10 - 좋아요

Peter

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
GOOD LOCATION, GOOD CUSTOMER SERVICE
2023년 9월에 2박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2023년 10월 10일
Dear PeterThank you for taking the time to share your positive review following your recent stay with us. Our team strives to provide an excelente service,, and we're pleased to hear that you found them friendly and prime location.Thank you for your high recommendation!Thank you once again and we hope to host you again at any future time!Sincerely,Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Laura

2023년 9월에 2박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 10월 10일
Estimada LauraQueremos darle las gracias por dedicar su tiempo en compartir sus impresiones con nosotros.Laura, para todo el equipo de Petit Palace Arana, ha sido un placer recibirla en esta su casa ya en Bilbao y estamos felices de leer que su experiencia con nosotros fuera tan positiva como nos ha trasladado.De nuevo Laura, muchas gracias por su recomendación y hasta prontoAtentamenteKarmele AbarrateguiHostPetit Palace ARANA

10/10 - 훌륭해요

Jose Luis Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
O todo
2023년 9월에 2박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 9월 27일
Estimado Jose LuisMuchas gracias por dedicar su tiempo en compartir su reciente experiencia con nosotros.Jose Luis, estamos encantados de saber que nuestro servicio superara sus expectativas y que se lleve tan buen recuerdo de su tiempo en nuestro hotel.Su reconocimiento es la mejor recompensa para todo mi equipo.De nuevo Jose Luis, miles de gracias por su recomendación y hasta muy prontoKarmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

MARIA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal muy amable
2023년 9월에 3박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 9월 20일
Estimada MariaMuchas gracias por elegir Petit Palace Arana para su reciente visita a Bilbao.Maria, nos alegra mucho leer que su experiencia con nosotros fuera tan positiva y que la amabilidad del equipo, le dejara un recuerdo único.Y será un placer compartirles su reconocimiento.De nuevo Maria, miles de gracias por su recomendación y excelente valoración y hasta pronto.Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 9월 5일
Dear JohnWe would like to thank you for taking the time to post your wonderful experience.We pride ourselves in delivering a unique and special experience for all our guests therefore we were pleased that we were successful in achieving this for you. Thank you for acknowledging our excellent facilities and the services provided by our teamIt is a pleasure hosting you and we look forward to welcome you back in the near future.Sincerely yours,Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Torben Reinhardt

2023년 9월에 1박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 9월 5일
Dear TorbenWe very much appreciate your comments regarding your recent stay at Petit Palace Arana.It is always a pleasure to receive positive feedback. We are happy that the services provided by our team were to your expectations and you thoroughly enjoyed all the hotel facilities. We look forward to your future stay with us!Warm regards,Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Sigbjørn

2023년 6월에 3박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 9월 5일
Dear Sigborn,We would like to thank you for taking the time to post a review on Hotels.com regarding your recent stay at Petit Palace Arana.Comments like yours make us proud and encourage to keep delivering excellent services to our guests.Awaiting the pleasure to welcoming you back again.Best regards,Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

charles n

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top location! Angel at front desk was super helpful! Breakfast in the attic was excellent!
2023년 8월에 1박 숙박함
답변 제공: karmele Abarrategui, Host Petit Palace Arana 님, 2023년 8월 15일
Dear CharlesGreetings from Petit Palace Arana.Thank you for the much appreciated 5-star review during your recent visit. We are delighted that you had a great getaway and for highlighting the breakfast experience , top location as well as the impeccable service. Your wonderful feedback has been shared with our team, especially to Angel , and he is certainly delighted to have been given the opportunity to create everlasting memories.We look forward to welcoming you back again for another amazing experience in the near future.Warm regards,Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Andrea Anguiano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great good and service!
2023년 6월에 2박 숙박함
답변 제공: Dear Andrea Anguiano 님, 2023년 6월 29일
Dear Andrea Anguiano,Thank you for choosing Petit Palace Arana and for taking the time to share your feedback. We are thrilled to hear that you had a great experience with us, and that you enjoyed the food and service during your stay.Providing excellent service and delicious food is at the core of our values, and it brings us joy to know that we were able to meet your expectations in these areas.We appreciate your kind words and your positive review. It motivates us to continue delivering exceptional experiences to all our guests.Thank you once again for your review. We hope to have the pleasure of welcoming you back to Petit Palace Arana in the future.Best regards,Angel fortinGuest ServicePetit Palace Arana

10/10 - 훌륭해요

Sigbjørn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Hotel Petit Palace Arana 님, 2023년 7월 2일
Dear Guest,I would like to sincerely thank you for taking the time to write these compliments about the experience you had at the Petit Palace AranaI am glad to read that you appreciated your stay with us.Be sure that I will share your comment full of praise with the whole team.We look forward to welcoming you again very soon for a new experience,Best RegardsPetit Palace Arana

10/10 - 훌륭해요

lilia irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
locatiion A+. staff A+ did not have breakfast but area had good coffee & pastry. staff very helpful.
2023년 6월에 2박 숙박함
답변 제공: Sonia Luengo EM 님, 2023년 6월 24일
Dear Lilia Irene,Thank you very much for writing you review and sharing it with the Hotels.com Community.It is delightful to learn that our facilities and cleaning standards were up to your expectations. Our Team aims to provide the best possible service to our guests, so we are pleased to read that the service was fully satisfactory. Also, we are very thankful to receive your feedback regarding our guest room facilities.Your comments about our convenient location will help many travelers who are planning to visit Palma de Mallorca.We hope to have the opportunity to welcome you back in the very near future.Kind regards,Sonia LuengoExperience Mger.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2023년 6월 27일
Dear Guest,I would like to sincerely thank you for taking the time to write these compliments about the experience you had at the Petit Palace AranaI am glad to read that you appreciated your stay with us.Be sure that I will share your comment full of praise with the whole team.We look forward to welcoming you again very soon for a new experience,Best RegardsKarmele AbarrateguiHostPetit Palace Arana

8/10 - 좋아요

Rosalba

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Excelente la recepción y muy buenos los desayunos.
2023년 5월에 4박 숙박함
답변 제공: Sonia Luengo EM 님, 2023년 6월 24일
Estimada Rosalba, Queremos darle las gracias por tomarse su tiempo en valorar su reciente experiencia en vivida en Petit Palace Arana , así como por compartir su valoración con todos los viajeros de Hotels.comEstamos felices de leer que fuimos capaces de cumplir con sus expectativas y que disfrutó de una buena estancia con nosotros, gracias a nuestro delicioso y variado desayuno.Rosalba, por supuesto, trasladaré a todo mi equipo sus valoraciones y le garantizo que seguiremos trabajando muy duro cada día para que todos nuestros huéspedes vivan experiencia inolvidables con nosotros.De nuevo, muchas gracias por elegirnos y por su opinión, esperamos darle nuevamente la bienvenida a este su hotel en Bilbao.Sonia LuengoExperience Mger.

8/10 - 좋아요

Virginie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2023년 6월 27일
Chère Virginie,Nous souhaitions vous remercier pour vos commentaires si élogieux suite à votre séjour au Petit Palace AranaNous sommes très touchés que vous ayez apprécié votre séjour .Soyez assuré que je n'ai pas manqué de partager vos jolis commentaires à l'ensemble des équipes.Nous nous réjouissons de vous recevoir à nouveau prochainement!Sincèrement,Karmele AbarrateguiHostPetit Palace Arana

6/10 - 괜찮아요

Esther

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
Very clean but for €156 a night would have expected a kettle in the room (was sure it was when I booked) and was told on checking out kettle should have been in room. I wanted a cup of coffee and was told to go to the bar at the end of the street and get a take away. The location was great. The young man on reception when we checked in and out was very nice and friendly sorry didn’t get his name. We didn’t have breakfast but loads of places nearby to eat. It was quite noisy but it’s an old hotel so creaking floorboards should be expected.
2023년 5월에 3박 숙박함
답변 제공: Regarding your review 님, 2023년 5월 27일
Dear Esther, I personally want to thank you for choosing Petit Palace ARANA Hotel in your last trip to Bilbao, and for sharing your feedback with all the Hotels.com users.It is wonderful to read that overall you enjoyed the stay with our Team , and our cleaning standards, but I truly regret the service and quality-rate rapport issues was far of your expectations.Please accept my apology. It goes without saying that this was not up to our high standards and levels of service. Our guest feedback is very important for us and we take it serious. Your review will be forwarded to the relevant managers in order that corrective action can be taken immediately.I really hope Esther that we will have the opportunity to welcoming you back again - it would be a great pleasure for us.With best regards from Bilbao.Sonia LuengoExperience Mger.

8/10 - 좋아요

Sophie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2023년 6월 27일
Dear SophieI would like to sincerely thank you for taking the time to write these compliments about the experience you had with us.We very much appreciate your lovely comments as they genuinely encourage us to keep on providing excellent services.Be assured that I will share your kind words with all the team.We look forward to welcoming you back very soon,Best WishesKarmele AbarrateguiHostPetit Palace AranaH

10/10 - 훌륭해요

Pablo

2023년 3월에 1박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2023년 3월 6일
Estimado PabloEn primer lugar, quiero darle las gracias por dedicar su tiempo en trasladarnos su experiencia vivida en Petit Palace Arana.Pablo, estamos encantados de que disfrutara de una estancia perfecta con nosotros y que fuéramos capaces de superar sus expectativas. Y sin duda, será un placer compartir su maravilloso comentario con todo mi equipo.Una vez más Pablo, miles de gracias por su recomendación y esperamos su pronta visita.Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Maria Jose

2023년 1월에 1박 숙박함
답변 제공: Hotel Petit Palace Arana 님, 2023년 1월 25일
Estimada Maria Jose, En nombre de todo el equipo de Petit Palace Arana, queremos darle las gracias por elegirnos para su reciente estancia en Bilbao.Carlos, nos alegra enormemente que haya disfrutado de su experiencia con nosotros.Y tomaremos en consideración todas sus comentarios, que sin duda, nos permitirán ofrecer un servicio de mayor calidad aun.De nuevo Carlos, muchas gracias por su recomendación y valoración y hasta muy pronto.Reciba un cordial saludo de todo el equipo de Petit Palace Arana.

6/10 - 괜찮아요

Iñigo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
habitación doble muy pequeña
2022년 12월에 1박 숙박함
답변 제공: Sr. Iñigo 님, 2023년 1월 10일
Muchas gracias por habernos escogido en su reciente visita a la ciudad. Así como por dedicarnos unos minutos en compartir sus impresiones a través del canal Hotels.com.Hubiéramos deseado que hubiera tenido una experiencia memorable entre nosotros, pero a tenor de sus valoraciones entendemos que no pudimos cumplir con nuestro objetivo y debemos aplicar las mejoras necesarias que nos permita la completa satisfacción de nuestros huéspedes. Lamentamos que la habitación seleccionada en su reserva, de tipo Doble pequeña, no cumpliera con sus expectativas.El Hotel dispone de una amplia gama de habitaciones, y estaremos encantados de recomendarles aquella que mejor se ajuste a sus preferencias, con ocasión de sus próximas visitas.La categoría escogida ofrece cama 1.35 y ventana orientadas a un patio interior. Esperamos poder acogerle de nuevo, y que tengan de esta forma una percepción mucho más positiva como muchos otros clientes han tenido ocasión de disfrutar. Acepten nuestras disculpas por no haber conseguido que su experiencia fuera memorable y por supuesto sus palabras serán de gran utilidad en nuestra filosofía de mejora continua. Afectuosamente.Sonia LuengoExperience Mger.

10/10 - 훌륭해요

David 님, Albany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great locations for eatiang out.
답변 제공: Hotel Petit Palace Arana 님, 2023년 1월 5일
Dear David,Thank you very much for writing your review after your recent stay with us, and sharing it with the Expedia Community.It is delightful to learn that our facilities and central location were up to your expectations. Our Team aims to provide the best possible service to our guests, so we are pleased to read that the service was fully satisfactory.Your ratings will help many travellers to trust in our service when planning to visit our city.We hope to have the chance to welcome you back in the very near future.Warmest regards and happy New Year!!Sonia LuengoExperience Mger.Petit Palace Arana.

10/10 - 훌륭해요

Chiemi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフがとても親切で、丁寧な対応でした。
답변 제공: Hotel Petit Palace Arana 님, 2022년 12월 19일
親愛なるお客様、ビルバオでのご滞在に当ホテルをお選びいただき、またご親切なコメントをありがとうございます。 皆様、ホテル プチ パレス アラーナをよろしくお願いいたします。

2/10 - 너무 별로예요

Elena

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo
2022년 11월에 2박 숙박함
답변 제공: Hotel Petit Palace Arana 님, 2022년 12월 5일
Estimado Carlos,En nombre de todo el equipo de Petit Palace Arana, queremos darle las gracias por elegirnos para su reciente estancia en Bilbao.Carlos, nos alegra enormemente que haya disfrutado de su experiencia con nosotros.Y tomaremos en consideración todas sus comentarios, que sin duda, nos permitirán ofrecer un servicio de mayor calidad aun.De nuevo Carlos, muchas gracias por su recomendación y valoración y hasta muy pronto.Reciba un cordial saludo de todo el equipo de Petit Palace Arana.

10/10 - 훌륭해요

Andres

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bonito hotel.
Bonito hotel en pleno centro de Bilbao, el unico pero y segun en que habitacion te toque un poco ruidosa, por lo demas muy bien.
2022년 11월에 1박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 11월 29일
Estimado AndresEn nombre de todo el equipo de Petit Palace Arana, queremos darle las gracias por elegirnos para su reciente estancia en Bilbao.Andres, nos alegra enormemente que haya disfrutado de su experiencia con nosotros.Y tomaremos en consideración todas sus comentarios, que sin duda, nos permitirán ofrecer un servicio de mayor calidad aun.De nuevo Andres, muchas gracias por su recomendación y valoración y hasta muy pronto.Reciba un cordial saludo de todo el equipo de Petit Palace Arana.

10/10 - 훌륭해요

James

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location. Friendly staff. Decent buffet breakfast. Clean. Great for old town, metro and trams.
2022년 11월에 3박 숙박함
답변 제공: Hotel Petit Palace Arana 님, 2022년 11월 27일
Dear Customer,Thank you for choosing us for your stay in Bilbao and for your kind comments.Assessments like yours motivate us and help us to be better day by day.Once again our full thanks and we hope to see you again with us on future occasions.All the best,Hotel Petit Palace Arana

10/10 - 훌륭해요

Pierre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parfait
2022년 11월에 3박 숙박함
답변 제공: Sonia Luengo - Experience Mger. 님, 2022년 11월 16일
Cher Pierre,Tout d’abord, merci beaucoup d’avoir pris le temps de nous envoyer une si aimable évaluation. Nous sommes ravis de voir que vous avez apprécié votre séjour et le service de qualité offert par notre personnel. De même, nous sommes réjouis de savoir que le fantastique emplacement de l’hôtel a rendu votre séjour vraiment agréable pour visiter les points touristiques de Bilbao. Tout notre équipe souhaite vous recevoir, à nouveau, bientôt.Mes meilleures salutations,Sonia LuengoExperience Mger.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 5박 숙박함

8/10 - 좋아요

Deirdre 님, Belle Harbor

10/10 - 훌륭해요

Raul

2022년 10월에 1박 숙박함
답변 제공: Hotel Petit Palace Arana 님, 2022년 10월 22일
Estimado Raul,Gracias en nombre de todo el equipo. Este tipo de valoraciones son las que nos motivan a seguir mejorando día a día.Un saludo,Hotel Petit Palace Arana

8/10 - 좋아요

Pablo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Hotel Petit Palace Arana 님, 2022년 10월 18일
Estimado Pablo ,Gracias en nombre de todo el equipo. Este tipo de valoraciones son las que nos motivan a seguir mejorando día a día.Un saludo,Hotel Petit Palace Arana

10/10 - 훌륭해요

María Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó mucho el trato del personal y la limpieza. No me gustó la complicación con el ascensor.
2022년 10월에 1박 숙박함
답변 제공: Hotel Petit Palace Arana 님, 2022년 10월 12일
Estimada Maria Victoria,Gracias en nombre de todo el equipo. Este tipo de comentarios son los que nos motivan a seguir mejorando día a día.Un saludo,Hotel Petit Palace Arana

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice, clean and comfortable. The staff were very kind and recommended us places to see around the city. The hotel is ideally located so you can walk to the old town or down along the river to the Guggenheim.
2022년 10월에 2박 숙박함
답변 제공: Hotel Petit Palace Arana 님, 2022년 10월 7일
Dear Customer,Thank you for choosing us for your stay in Bilbao and for your kind comments.Assessments like yours motivate us and help us to be better day by day.Once again our full thanks and we hope to see you again with us on future occasions.All the best,Hotel Petit Palace Arana

10/10 - 훌륭해요

Nicholas

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Pia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra, prisvärt hotell med perfekt läge
Fantastiskt trevlig personal, som gav oss fantastisk service gällande restauranger, utflykter mm Rummen är inte så stora med för oss är det viktigaste att det är rent och snyggt och det var det verkligen. Hotellet ligger i gamla stan med gångavstånd till det mesta. Kan verkligen rekommendera detta hotell.
2022년 9월에 2박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 9월 24일
Dear Pia,We would like to thank you very much for having chosen the Petit Palace Arana.It is a great pleasure to read such compliments further to your recent stay with us.We are pleased to see that you enjoyed your stay at every point of your journey, from the arrival until your departure, our team are striving to provide the best quality of service for each guest.Please rest assured that I have shared your kind words with the whole team to serve as an encouragement.We thank you again for your feedback and we are looking forward to have the pleasure to welcome you back soon Sincerely,Karmele AbarrateguiHostPetit Palace Arana

8/10 - 좋아요

Stephen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value on a busy weekend
2022년 9월에 1박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 9월 24일
Dear Stephen,First of all, we would like to thank you very much for staying at the Petit Palace Arana and for sharing your review on hoteles.comWe are delighted to read your lovely comment regarding your stay with us.Please rest assured that I have shared your valuable comment with the whole team. I am sure that will serve as an encouragement to continuously provide the best quality of service to each of our guest.Thank you again for your feedback and we are looking forward to have the pleasure to welcome you backSincerely,Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 9월 24일
Apreciado MiguelEn nombre de todo el equipo de Petit Palace Arana, queremos darle las gracias por elegirnos para su visita a Bilbao y emplear su tiempo en compartir tan maravilloso comentario.Miguel, ha sido un verdadero placer recibirle en esta su nueva casa ya en Bilbao y estamos encantados de que viviera una experiencia unica con nosotros.Y su reconocimiento es el mejor regalo para todo mi equipo.De nuevo Miguel, miles de gracias por su recomendación y valoración y hasta muy pronto.Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Fernando

2022년 9월에 1박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 9월 24일
Estimado FernandoMuchas gracias por emplear su tiempo en compartir sus valoraciones con nosotros.Fernando, estamos encantados de que fuéramos capaces de superar sus expectativas y todo el equipo le da las gracias por su maravillosa puntuación.Y le aseguro que seguiremos trabajando por conseguir que todos nuestros clientes vivan experiencia inolvidables con nosotros.De nuevo Fernando, muchas gracias por su recomendación y hasta muy pronto.Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Louiza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Experience!
Excellent location with everything in walking distance! The staff working reception were kind and very helpful. The bed was super comfortable, bathroom was spacious, and everything was clean. Would definitely recommend staying here.
2022년 9월에 3박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 9월 24일
Dear LouizaI would firstly like to thank you for taking the time to write such a wonderful review, and thank you for choosing Petit Palace Arana for your recent visit to Bilbao.I am delighted to read that you enjoyed the service provided and please be assured that I will share your kind words with all the team.I hope to have the pleasure of welcoming you back at Petit Palace.Best regards,Karmele AbarrateguiHostPetit Palace Arana

4/10 - 별로예요

Juan

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They advertise air conditioning and they don’t have ACcthat works. Beware
2022년 9월에 1박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 9월 24일
Dear JuanThank you very much for taking the time to review your recent stay with us at Petit Palace Arana.I really regret to hear that you left our hotel with such negative impressions and were not able to fully enjoy your time with us.Please be assured that the service you experienced and described in your valuable feedback, is surely not up to our standard and not acceptable to us either.As we appreciate the time you have taken to share your experiences in detail with us I will also comment on these situations to show you that we were aiming to provide the best service to you.I sincerely apologize for the inconveniences you were facing caused by the room temperature.Please be assured that we have discussed all points in detail with our Maintenance Team so that we could immediately address these issues and avoid such experiences in future. I deeply apologize for this lack of service during your stay and would like to assure you that we have taken appropriate actions to avoid such experiences in future.We would be very pleased if you would give us a chance in spite of the experience you have made and if we could welcome you again soon.With best regards,Karmele AbarrateguiHostPetit Palace Arana

10/10 - 훌륭해요

Diana

2022년 9월에 1박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 9월 24일
Estimada DianaMuchas gracias por dedicarnos unos minutos de su tiempo en compartir su opinión con nosotros.Diana, estamos muy contentos de leer que disfruto plenamente de su tiempo con nosotros y ha sido un placer recibirla en esta su casa ya en Bilbao.De nuevo, miles de gracias por su recomendación y valoración y hasta muy pronto.Karmele AbarrateguiHostPetit Palace Arana

8/10 - 좋아요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함
답변 제공: Karmele Abarrategui, Host Petit Palace Arana 님, 2022년 9월 24일
Estimada LauraMuchas gracias por elegir Petit Palace Arana y tomarse su tiempo en compartir su experiencia con nosotros.Laura, estamos muy felices de saber que fuimos capaces de cumplir con sus expectativas y que se lleva un buen recuerdo de su tiempo con nosotros.Y será un placer compartir todo mi equipo su reconocimiento.De nuevo Laura, muchas gracias por su valoración y esperamos recibirla muy pronto.Karmele AbarrateguiHostPetit Palace Arana