The hotel itself was very nice. My only complaint has to do with check in. Our flight was delayed by several hours. Instead of arriving at 1am, we did not arrive at the hotel until 5am. Even though I messaged the hotel through the Expedia app, they cancelled our rooms. The night clerk on duty had was somewhat annoyed and frustrated when checking us in. We were very tired from a hectic travel day. It would have been nicer to have a more understanding staff to greet us. Everyone else at the hotel was very nice throughout our stay.