Dear Yonghwan, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards, Alpha Eldiansyah General Manager

Dear Hanbyul, Thank you for taking the time to post and your positive comment on the quality of service, the friendliness of the team as well as our breakfast. It is always sad for me when I read that we have fallen short in an area but were unaware of it as it is our upmost endeavor of making sure that guests leave with good memories. As you have rightly pointed out, being in tropical climate, our resort may appear old over the time. However I assure you that we do have a room maintenance program conducted on a regular basis to ensure the rooms are always in the best condition for our guests. Once again, I am sorry that we have fallen short we look forward to welcome you back soon. Best Regards, Alpha Eldiansyah General Manager

Dear YURI, Thank you for visiting Banyan Tree Bintan recently and for the positive rating. We are delighted that you enjoyed your experience. We hope to welcome you back again. With Best Wishes Alpha Eldiansyah General Manager

Dear HUNIN, Thank you for your comment and taking the time to post. We are indeed very proud of our associates and your praise reinforces that they very professional and hospitable – the team and our unique location are indeed the key assets of Banyan Tree Bintan. I hope your next stay is just around the corner. Please feel free to contact me if there is anything I can help you with. Regards, Alpha Eldiansyah General Manager

Dear Beomyong, Thank you for selecting Banyan Tree Bintan . We look forward to welcome you back in the future. Yours sincerely, Alpha Eldiansyah General Manager

Dear Taek Wan, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Banyan Tree service culture and standard of service. I hope that we will be able to welcome you back soon again. Sincerely, Alpha Eldiansyah General Manager

Dear Clarkyboi , Thank you for your comment and taking the time to post. We are indeed very proud of our associates and your praise reinforces that they very professional and hospitable – the team and our unique location are indeed the key assets of Banyan Tree Bintan. Your comment regarding the cleanliness of our pool and mattress have been noted and follow up action to be taken by respective head of department. May I thank you for the understanding of the challenges we have in a unique natural setting likes ours. Let me assure you that we are doing our upmost to maintain our beach and also treat our villas regularly against insects. Unfortunately nature is at times faster then us, please accept my apologies for our shortfall during your stay and I hope that this does not deterring you of returning. Warm regards, Alpha Eldiansyah General Manager

Dear Traveler, Thank you for the feedback and the compliments on our team. We are indeed very proud of their attitude, smiles and natural hospitality which makes our hotel so special. Looking forward meeting you soon again. Warm regards, Alpha Eldiansyah General Manager

Dear Tony, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Banyan Tree service culture and standard of service. I hope that we will be able to welcome you back soon again. Sincerely, Stefan Thumiger Area General Manager

Dear Kyung Jin, I am delighted that we have successfully created a true Banyan Tree moment in Bintan during your stay with us. I look forward to have you back with us again in the future. Sincerely, Stefan Thumiger Area General Manager

Dear SUKPYO, Thank you very much for your gracious comment. I am truly delighted to learn that we were able to deliver the true experience of Banyan Tree Bintan and exceed your expectations. We are indeed very proud of our idyllic and unique jungle setting. As you right pointing out for the improvement, I am glad to inform you that we are currently already started our rigorous upkeep program for the wooden decking and its surrounding which will be done in the next few months. I do agree with you that hot water is basic requirement and I do apologize for any inconvenience caused. As part of the environment saving program, our hot water system is linked to the air conditioning in the room and I am truly sorry that there was a technical fault in the system that had caused insufficient hot water. Again, thank you for staying with us and I hope for another opportunity to welcoming you back to our resort sometimes in the future Sincerely, Stefan Thumiger Area General Manager

Dear Traveler, I am delighted to hear that you enjoyed your stay in Banyan Tree Bintan with its unique traditional Balinese design and its natural setting. We are committed to always improve all aspects of our Resort including our product and service quality; and we are glad that our hard efforts are well recognized. Allow me to thank you for your compliment on our services and associates, especially the Spa. I am glad that we did not disappoint you in delivering the true Banyan Tree Bintan experience. I look forward to welcoming you back to our resort soon. Sincerely, Stefan Thumiger Area General Manager

Dear Byungil, Thank you for taking time to share your feedback with us. I am very glad that you have enjoyed you stay and noted our beautiful setting and friendly service. Our resort is built in the theme of Fisherman village with villas in traditional Balinese design; the main focus of this is the rustic charm that might create a feeling of being dated. However, let me assure you that we regularly conduct maintenance program to keep our villas up to the standards. I look forward to welcoming you back again. Sincerely, Stefan Thumiger Area General Manager

Dear JW Choi, I am truly delighted to hear that we were able to exceed your expectations during your stay with us. Thank you for your gracious comment on our villa cleanliness and beautiful swimming pool. Please do plan for a return visit and I look forward to welcoming you back again to Banyan Tree Bintan for another restful weekend. Sincerely, Stefan Thumiger Area General Manager

Dear A Traveler, Thank you for sharing your valuable feedback with us. I am happy to hear how much you enjoyed your villa along with the view, the beach and the spa experience. It is regretful to learn about our shortfall in communication; let me assure you that a retraining has been done to prevent such issue from happening again. I look forward to having another chance to provide you with better stay experience at Banyan Tree Bintan in the future. Sincerely, Stefan Thumiger Area General Manager

Dear Robert,Thank you for choosing Banyan Tree Bintan and for taking the time to share your appraisement and nice comments with us and other travelers.It is a great satisfaction, to know that your stay has been pleasant, our main commitment is to create memories that will last forever.We look forward to welcoming you back to Banyan Tree Bintan in the near future.Sincerely,Alpha EldiansyahArea General Manager

Dear Karen,Banyan Tree Bintan was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation. We truly appreciate to achieve this goal during your stay with us.Thank you for sharing your experience with others, and We look forward to welcoming you back to Banyan Bintan soon!!Sincerely,Alpha EldiansyahArea General Manager

Dear Sui Yin,Warm greetings from Banyan Tree Bintan! Thank you for having stayed at Banyan Tree Bintan and we are glad to know that you had enjoyed the service from us. I have shared your great comments to the team and they are very excited to know this. I hope you will visit us again soon and bring more friends and family to Banyan Tree Bintan. Best regards, Alpha Eldiansyah Area General Manager

Dear King Fuel,Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel..Regards,Alpha EldiansyahArea General Manager

Dear Bjoern,Allow me to warmly thank you for choosing Banyan Tree Bintan as the wonderful paradise site to enjoy your holidays.The combination of service excellence, great facilities, comfortable and spacious accommodation, and delicious culinary options as well as the spa all helped to make this trip the great success that it was.On behalf of my team, who takes our guests' satisfaction as the utmost goal, I wish all of you more wonderful travels with the hope of hosting you again soon at your Sanctuary for the Senses in Bintan, Indonesia.Cordially,Alpha EldiansyahArea General Manager

Dear Timothy,Thank you for reviewing your recent stay at Banyan Tree Bintan. We thank your compliments for all we do to create memorable experiences from the beginning to the end. On behalf of all the associates, we thank you for choosing us, and we look forward to your next visit. In the meantime, we all wish you safe travels.Warm Regards,Alpha EldiansyahArea General Manager

Dear Jaz,I am delighted to hear that we were able to exceed your expectation and make your holiday here a memorable one. The team always tries hard to not only provide perfect service but also a special experience. Thank you for posting once again.Regards,Alpha EldiansyahArea General Manager

Dear Ankit,Thank you for reviewing your recent stay at Banyan Tree Bintan. We thank your compliments for all we do to create memorable experiences from the beginning to the end. On behalf of all the associates, we thank you for choosing us, and we look forward to your next visit. In the meantime, we all wish you safe travels.Warm Regards,Alpha EldiansyahArea General Manager

Dear Shinichiro,Thank you so much for your review of our hotel. We are so glad that you are impressed with our hotel, the facilities as well as the services we provided. We hope you had a great vacation with us and see you soon on your future holiday.Best regards,Alpha EldiansyahArea General Manager

Dear Simone,Thank you so much for your review on our team. We truly appreciate that we made your stay memorable.We definitely look for your return. Until that time, we wish you all the best and have a safe flight to your home.Best regards,Alpha EldiansyahArea General Manager

Dear Alison,I am very happy to read that you had another great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication.I am hope to welcome you soon back to Bintan.Sincerely,Alpha EldiansyahArea General Manager

Dear Elizabeth,I am very happy to read that you had a great stay with us and am especially delighted with your comments of our team. We are indeed very proud of our associates and your comment reinforces our belief into their professionalism and dedication.While for the Pool in the villa, I believe this is because the color of the tile. We have changed in some villa and will gradually continue to the rest of the villa. I am hope to welcome you soon back to Bintan.Sincerely,Alpha EldiansyahArea General Manager

Dear Koji,Thank you for giving us excellent rating.Please plan a return visit.Regards,Alpha EldiansyahArea General Manager

Thank you for giving us good rating

Dear Mikko,Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel. I am sorry that you experienced music disturbance from our sister property. Mikko, we look forward to welcome you back soon. Regards,Alpha EldiansyahArea General Manager

Dear Stephanie,Thank you for your comment and taking the time to post. We are indeed very proud of our associates and your praise reinforces that they very professional and hospitable .I am looking forward welcoming you back soon.Sincerely yours,Alpha EldiansyahArea General Manager

Dear Amit,I am pleased to read that that we were able to create a wonderful holiday for you. Our views are indeed unparalleled from all our villas creating a unique setting in the middle of the rainforest to enjoy our relaxation jet pools. Let me thank you for your comments on the spa experience, I will pass it on to the team. We are very proud of our spa and your feedback reinforces our belief into the professionalism and skill of our associates. Again, thank you for your kind comments and look forward to welcome you back.Regards,Alpha EldiansyahArea General Manager

Dear KIM,Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel.Apology that you did not aware about hotel car charge from the ferry terminal. But we assure that we did mentioned to you earlier.Regards,Alpha EldiansyahArea General Manager