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버밍엄 스트래댈런 호텔, BW 시그니처 컬렉션 여행 후기

4 out of 5
버밍엄 스트래댈런 호텔, BW 시그니처 컬렉션
225 Hagley Road, Birmingham, England

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 266개" "
평점 8 - 좋아요. 1000개 이용 후기 중 380개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 199개" "
평점 4 - 별로예요. 1000개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 58개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

4/10 - 별로예요

Stevie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poor service in a stinky room
Stopped several times but might be the last tiny room that stank told reception wasnt moved but was given airfreshner had to cancel 2nd night dudnt get any money back understanding as gone into second day but asked if i could have a voucher for the breakfast i had paidfor butcouldnt have as I've visited hotel before and would be back thought it would be ok got told a straight no very poor relationship. Its ok having pretty girls on reception but not if they dont know hospitality
2023년 12월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 20일
Dear StevieMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Helen

2023년 12월에 1박 숙박함

8/10 - 좋아요

Ashley

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 20일
Dear AshleyMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Debbie

2023년 12월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 20일
Dear DebbieMany thanks for your lovely post, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Damian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Small rooms
Small rooms but everything you need clean and comfy For the price can’t complain
2023년 12월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 11일
Dear Damian Many thanks for your recent review.Yours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Andrew

2023년 12월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 6일
Dear AndrewMany thanks for your lovely rating, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Daniel 님, BURNTWOOD

2023년 12월에 1박 숙박함

8/10 - 좋아요

Davina

단체 여행
Rooms cold and awkward shape
2023년 12월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 6일
Dear DavinaMany thanks for your lovely rating. Yours sincerely Matt WardGeneral Manager

2/10 - 너무 별로예요

Pushpa

2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 6일
Dear Pushpa Many thanks for your post, though I was disappointed to see your rating, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Kulvinderjit

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
It is a nice hotel.and has a good breakfast.It is spotless and has all of the mod cons. The duvet is very thin and it was very cold. The heating did not work. The walls are very thin and you can hear other people's conversations. Apart from that it was good.
2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 6일
Dear KulvinderjitMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

Dolyanna

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Building needs maintenance or price needs review
The staff were really friendly and helpful. However, the room was cold. There was no hot water and they told me I have to let it run for 10 min before it warms up which is such an environmental waste. Eventually it dies warm up but it’s not hot. The cleaner never cleaned my room and I stayed two days. The soap dispenser was empty.
2023년 11월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 2일
Dear DolyannaMany thanks for your review, it really is appreciated, though I was sorry to read of your issues. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

andrew

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Nikki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff. Warm clean and comfortable. Nice breakfast. Parking available.
2023년 11월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 12월 2일
Dear NikkiMany thanks for your review, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

Mrs Rae

좋아요: 청결 상태, 직원 및 서비스
A lot of noise coming from other Hotel guests late at night.
2023년 11월에 4박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 28일
Dear Mrs RaeI was sorry to read your post and learn of the interruptions, caused by other clients. Please accept my sincere apologies for this Yours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

lee

2023년 11월에 3박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 22일
Dear LeeMany thanks for your post, though I was disappointed to see your rating. Please accept my sincere apologies for any shortfall in service and experience. Please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

Barry

2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 17일
Dear Barry Many thanks for your recent review, though I was sorry to read your score. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

Abid

Fair
2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 15일
Dear AbidMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

H lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 12일
Dear H leeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

4/10 - 별로예요

Lee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor heating. Only a small oil plug in heater in November. Very cramped room but did like that iron and hairdryer were provided. Door also did not double lock from the inside.
2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 12일
Dear LeeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay
This was my first time staying here, as previously stated the shape of the building leads to an interesting room. The room was a tight fit but fine for a solo travels and more than suitable for my needs. The only complaint all but a small one was the pressure from the shower was not very strong although just about strong enough for my needs. The breakfast was as to be expected and the waiting staff were very good. One complaint that I have was with reference to the parking, at the entrance to the hotel is a parking meter which you can pay for the parking the machine has signs informing you to pay, which I duly did, on entering the hotel the reception staff in formed me that the parking was free to hotel guests and that if I contacted the head office I could get a refund. I would recommend that hotel guest are informed prior to arrival that there is no need to pay for parking.
2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 12일
Dear JohnMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a great place to stay! The only issue was the room was too warm . The heating couldnt be turned down. Apart from that it was excellent. Fully recommended will stay there again.
2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 8일
Dear MarkMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 - 별로예요

Louise

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Very nice stay spoilt by the rudeness and agressive attitude of the chef ? at breakfast and dismissive attitude of the on diuty breakfast manager. For this reason I would not stay again.
2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 7일
Dear LouiseI was disappointed to read your comments and experience and would welcome any additional feedback you can offer me. Please feel free to reach out to me, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 7일
Dear SamuelMany thank for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Nasir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 7일
Dear NasirMany thanks for your kind postYours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

James

출장 여행
좋아요: 직원 및 서비스
Very noisy, inconsiderate people banging doors and music on loud
2023년 10월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 6일
Dear James Many thanks for your post, though I was sorry to learn of the interruption's that you experienced from other clients. Please do accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very helpful and the hotel was clean and comfortable. Breakfast was excellent. Enjoyed my stay and would have no hesitation staying again in the future.
2023년 10월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 6일
Dear KennethMany thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Joe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 10월 17일
Dear JoeMany thanks for your recent and kind review, it really is appreciated Yours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Polly

좋아요: 직원 및 서비스, 객실의 편안함
Nice, clean but could do with a bit of tlc.
It's okay. Unusual round building. Rooms nice. A bit tatty, carpet burns, plaster and cracks in furniture and walls. But super comfy big bed and quiet so those are essential. The only ick i had was in the corner of the room i slept at there was a strong smell of urine. It was like the smell at the bottom of a hamster cage. I put up with it though. Told them when i left just so they could clean it. They were very polite and tried to compensate me. But i only told them to make sure they cleaned it for others.
2023년 10월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 10월 16일
Dear Polly Many thanks for your recent post it really is appreciated.I was sorry to learn of you issue, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Sanaa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 10월 11일
Dear SanaaMany thanks for your amazing review, it really is appreciated.Yours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great stay - no issues
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 10월 2일
Dear LauraMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

April

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 10월 8일
Dear AprilMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Ange Samuelle

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Free and easily accessible parking, friendly staff and comfortable bed. However, the room was quite small and cleaning wasn’t the best.
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 10월 2일
Dear Miss SamuelleMany thanks for your lovely review, it really is appreciated. For future reference, we do have multiple room types, with Executive being much largerYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Khadiza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 10월 2일
Dear KhadizaMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 - 별로예요

Hemma

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 26일
Dear Hemma Many thanks for your review, though I was disappointed to see the rating. If I can support further, please do let me know Yours sincerelyMatt WardGeneral Manager

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for central Brum. Safe parking was a bonus Breakfast was first class We were lucky to get a refurbished room Staff were friendly and efficient Definitely stay here again
2023년 9월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 25일
Dear AnthonyMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Karl

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 25일
Dear KarlMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

MR KOJI

2023년 9월에 7박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 18일
Dear Mr KojiI was sorry to read your review and thoughts towards your recent time with us. Please accept my sincere apologies for any shortfall on our part.Please do let me know if I can support further Yours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Ynyr

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean and tidy and overall a decent enough stay - my only negative comment is regarding the shower in my room - very poor water pressure (my room was on 7th floor) and it is a shower over the bath with a shower curtain feels a bit 1980's.
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 18일
Dear YnyrMany thanks for your recent postYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Roland

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 18일
Dear RolandMany thanks for your recent postYours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

Wendy 님, Surrey

출장 여행
좋아요: 직원 및 서비스
Could get a nights sleep at least. Just a basic room for a working trip
2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 11월 6일
Dear Wendy Thank you for your recent reviewYours sincerely Matt WardGeneral Manager

2/10 - 너무 별로예요

Dilshan

2023년 9월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 25일
Dear Dilshan Many thanks for your post, though I was disappointed to read your rating. Are you able to offer me more information to better understand?Please reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Marie

2023년 8월에 3박 숙박함
답변 제공: Matt Ward 님, 2023년 8월 30일
Dear MarieMany thanks for your recent review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

Gorajala

2023년 8월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 11일
Dear Gorajala Many thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 - 좋아요

martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the room was nice and clean and the room was just right for a short stay .
2023년 8월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 8월 24일
Dear MartinMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Mark

2023년 8월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 9월 11일
Dear MarkMany thanks for your amazing review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 8월 21일
Dear MatthewThank you so much for your amazing review, it really is appreciated Yours sincerely Matt WardGeneral Manager

2/10 - 너무 별로예요

Catherine

2023년 8월에 13박 숙박함
답변 제공: Matt Ward 님, 2023년 8월 24일
Dear CatherineMany thanks for your lovely review, it really is appreciated, though I appreciate on this occasion, you were not entirely satisfied, please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 - 훌륭해요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable, well presented. Great staff
2023년 8월에 1박 숙박함
답변 제공: Matt Ward 님, 2023년 8월 21일
Dear DebbieThank you so much for your amazing review, it really is appreciated Yours sincerely Matt WardGeneral Manager

6/10 - 괜찮아요

Saad

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very old, dusty, damp and smelly
Not very cleaned, very dated and dirty, need a lot of TLC and DIY, corridors smelled weird and damp, rooms also had a damp smell.
2023년 8월에 2박 숙박함
답변 제공: Matt Ward 님, 2023년 8월 17일
Dear SaadI was very sorry to read of your experience, please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager