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햄프턴 인 버밍햄 콜로네이드 280 여행 후기

2.5 out of 5
햄프턴 인 버밍햄 콜로네이드 280
3400 Colonnade Pkwy, Birmingham, AL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 828개 이용 후기 중 352개" "
평점 8 - 좋아요. 828개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 828개 이용 후기 중 104개" "
평점 4 - 별로예요. 828개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 828개 이용 후기 중 68개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Davis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well kept hotel.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Chuck

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facilities were ok. Clean. There were multiple events in Birmingham. Facility was full which led to some delays in checking in. The staff was great, helpful and courteous.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ben

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Stag was super friendly. The hotel is a little dated but clean.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

John

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ann 님, Birmingham

별로예요: 청결 상태
Age of property and room visible.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Randal

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The young lady that checked us in was great. When I asked for a luggage carrier I was told I could get one on the 4th floor, not let me get you one. As we were checking out, my wife asked if there was another restroom that she could use,the woman with the tattoo on her neck didn't look up and just said no. I don't see how you command the rates that you do. It's not a 3 star hotel, but more like a 2 star. I won't be staying in a Hampton inn again.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

terri

2024년 2월에 2박 숙박함

8/10 - 좋아요

Shemeka

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Ladybug 🐞 infestation. Uncomfortable bed.
2024년 1월에 1박 숙박함
답변 제공: Adriana Brunson 님, 2024년 2월 26일
Thanks for your feedback. We take these types of comments very seriously. We will do our best to correct the issue.

8/10 - 좋아요

Kathleen

단체 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The bathroom faucet pipe leaked profusely when in use. Dispensers for shampoo and shower gel empty on shower wall. Handle to shower door broken. Was it vacuumed?
2024년 1월에 1박 숙박함
답변 제공: Adriana Brunson 님, 2024년 2월 26일
Thanks for your feedback. We sincerely apologize for the inconvenience. We will take your feedback as a training opportunity and hopefully create a better guest experience.

8/10 - 좋아요

Yalonda

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great and the overall appearance was great. My only issue was after walking around in my black socks, there was an abundance of pet hair on the bottom of my socks. It appears the carpet had not been vacuumed thoroughly. There were food crumbs on the floor that were not mine. The desk chair had pet hair and crumbs on it as well. I would suggest getting a hand-held vacuum and possibly a more UPDATED carpet vacuum.
2024년 1월에 2박 숙박함
답변 제공: Adriana Brunson 님, 2024년 2월 26일
Thanks so much for your feedback. We will most definitely do our best to use your comments as an opportunity to improve our overall guest experience. Thanks for staying with us and we hope to see you again.

6/10 - 괜찮아요

THOMAS

2024년 1월에 1박 숙박함
답변 제공: Adriana Brunson 님, 2024년 2월 26일
It is our goal to always meet or exceed our guests expectations. Please choose our hotel at some time in the near future so that we have a chance to make to do so!

4/10 - 별로예요

Corey

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No door
No door on the bathroom and asked for another room and was told we couldn’t move. Spent 140.00 for a room and my wife and daughter were miserable because they couldn’t have any privacy. If it wasn’t so late ⏰ n the night we would’ve left but no power forced us to stay.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kenon

2023년 11월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 - 너무 별로예요

Precious

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location isn’t clean. To be where it’s located you would think they would take better care of the hotel and give a good clean daily. The hall ways, the dusty bathrooms and nasty showers. I’m glad I only stayed 1 night. Most of the lights in the elevators was off. A lot of kids running down the hallway. The lobby was packed and extremely loud at 10pm/11pm and also the following morning. This was such an unpleasant experience.
2023년 11월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 20일
We are so sorry to hear that you did not enjoy your stay with us. Please know that your concerns have been acknowledged with the appropriate team leaders and we will act fast to correct.

8/10 - 좋아요

Lubia

2023년 11월에 7박 숙박함

6/10 - 괜찮아요

William

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There were sports teams in town so teens were loud and running the halls. The staff was extremely helpful and kind.
2023년 11월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
I am so sorry that the team in house was a disturbance to you. We are trying our best to make sure that any groups in house do not disturb our guests. Once again I most sincerely apologize.

10/10 - 훌륭해요

Amanda

출장 여행
좋아요: 편의 시설/서비스
.
2023년 11월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. We hope that if you're in the Birmingham area again, you will come back to visit us.

2/10 - 너무 별로예요

Joshua

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What the heck you guys?
No rooms available with 9 guests waiting in the lobby for a room. They apparently did not clean enough rooms for the night. After waiting 30 minutes, I booked at another hotel since nobody had gotten a room yet. So unprofessional and seriously poor planning and management.
2023년 11월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
I am so sorry that you had to wait on a room. We sincerely apologize for any inconvenience this may have caused you.

4/10 - 별로예요

Phillip

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Battery beeping all night in smoke alarm window shade does work in bedroom light poured in all night. Run down over priced
2023년 11월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
I would like to apologize for the inconveniences you experienced while staying here at our property. We are making the necessary changes to make our guests stay better.

4/10 - 별로예요

RON

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This was the second time this year I have stayed with you in Birmingham.the first was in Southside, this weekend when I arrived to my room, I found no wash cloths, less than 1/4 roll of tissue, and no hand soap, it took going to the front desk twice to get the tissue and cloth..these were the same experiences as I had in Southside.I find that this is just to many issues..I travel when I can and always stay in your facilities, but I'm rethinking your facilities.
2023년 10월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 10월 30일
I am so sorry to hear that you did not enjoy your stay with us. It is not our intention to have our guests not have the most memorable experiences here with us. It seems as though we may have missed the mark. The issues have been relayed to the appropriate departments and will be rectified as soon as possible. Once again, I apologize.

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 10월 30일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

4/10 - 별로예요

Steven

Checked in at 6:30 at night and there were several people waiting on rooms because they had not been cleaned. Left and came back around 8:30
2023년 10월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 10월 30일
I am so sorry to hear of the wait you had to go through before checking into your room. We are working to have this matter corrected as soon as possible.

10/10 - 훌륭해요

Cliff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stop off from Richmond Ky to Destin FL. Good place to spend the night and leave early after free breakfast
2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 10월 30일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit us.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival room was not ready. After waiting the room we were assigned was not clean. They moved us to a second room where the bed linens appeared dirty. There was dust and spilled coffee on the desk. Unfortunately our experience with this hotel was not good at all.
2023년 10월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 1일
I am so sorry to hear that your stay was not up to standard. Please know that your concerns have been addressed and we are making it our mission to not have any complaints from guests again. Once again, I do apologize.

10/10 - 훌륭해요

Scott

2023년 10월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 - 훌륭해요

markle 님, Acworth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Renovated since the last time I stayed here.
2023년 10월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent facility.
2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 - 너무 별로예요

Teresa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ants in the Bed
We had ants in our room and in our bed. I called the desk and they had “no rooms” (which was a lie / room directly across from us was empty) available to move us to but offered to bring us up a can of ant spray. We declined to sleep on sheets sprayed with ant spray. We were told that the supervisor would call us when she came in at 2:30 and would either refund us a portion of our bill ($481) or give us a voucher for a future stay with their brand. 5 days, 4 phone calls and NOTHING. I DO NOT RECOMMEND THIS HOTEL
2023년 9월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so sorry to hear that you did not enjoy your stay with us. Please know that the ant problem has been addressed and we are trying our best to continue to stay on top of things.

10/10 - 훌륭해요

Donald 님, Jackson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 - 너무 별로예요

Salud

출장 여행, 가족 여행
Did not have a room available
2023년 9월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We apologize that we did not have the room for you to stay in for your visit.

10/10 - 훌륭해요

Maggie

2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was nice and area was convenient.
2023년 9월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

8/10 - 좋아요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 - 훌륭해요

Kim

2023년 4월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 - 너무 별로예요

Debbie

가족 여행
Not satisfied
They did not have a room for me
2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
I am so sorry to hear that we did not have a room for you during your stay. I will get with the necessary departments to figure out what the issue was. Please accept my most sincere apology.

8/10 - 좋아요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were extremely helpful and the location was optimal for our two night stay!
2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 9월 7일
We are so glad to hear that you enjoyed your stay here with us. We hope that if you are in the Birmingham area again, you will come back to visit.

8/10 - 좋아요

Phyllis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

4/10 - 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gross experience
The first room i was given was never cleaned. The second room, one of the blankets was covered in some kind of red/purple fluid. They didnt update the key properly for the second room and gave me the key for the wrong number of nights. Despite it saying cleaning wouldnt enter, they tried to because they thought the room was empty. The front desk was more interested in the football game than customer service. The floors were stained with bleach marks all over. Tub/shower drain acted as if it were completely clogged.
2023년 9월에 2박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
We are so sorry to hear that you did not enjoy your stay with us. Please know we are working diligently to correct all of the issues you have stated. Please accept my most sincere apology.

4/10 - 별로예요

Kevin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
To make a long story short, the rooms were not available when stated and had to change rooms twice due to cleaning issues. At 11am was told the room would be ready at 2-3pm. Arrived at 4, was told it would be 6-7pm at the earliest and no other rooms available. I was a little upset. After seeing the look on my face (no words needed), rooms started coming available. 1st room had food in the fridge, microwave and under the couch cushions. (Flattened McDonalds burrito in the wrapper - very nice) The bathroom sink had standing water in it. 2nd room bath tub had been painted over and the paint was flaking/peeling up. Not terrible but not giving my 10 month old a bath in that.(rooms were on 1st floor with tobacco smoke smell) 3rd room - (2nd floor) came available after the manager and 2 employees cleaned it in 10 minutes. It was spotless. The cleanliness doesnt bother me so much as the "no rooms available" and "it will be a few more hrs before its ready". The whole point of reserving a room ahead of time is so that it can be ready upon arrival. Not to mention how fast rooms came available and then how fast they cleaned one. (From check-in at 4 to arriving in final room was about 35 minutes tops) Hampton/Hilton have always been my go to hotels, Ive always been very pleased with them. This will make me question staying in one again. There were alot of maintenance things needing done. Broken stairway locks, side door did not lock, bleach spots on carpets, etc.
2023년 9월에 1박 숙박함
답변 제공: Pmerritt 님, 2023년 11월 22일
We are so sorry to hear that you did not enjoy your stay with us. Please accept my most sincere apology. We will work harder to correct the issues you have stated. We hope that you will give us another opportunity to make things right in the future.

8/10 - 좋아요

Marcelo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

6/10 - 괜찮아요

Sandeep

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2023년 9월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
We know that we could have done better with your stay. Please know that we are working diligently to improve for our guests. Thank you

10/10 - 훌륭해요

micheal

2023년 8월에 3박 숙박함
답변 제공: PMerritt 님, 2023년 11월 13일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly
2023년 8월에 1박 숙박함
답변 제공: PMerritt 님, 2023년 11월 22일
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

4/10 - 별로예요

Kyle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Floors were dirty. Pool was a green and brown mess. Toilet paper holders were broken off the public restroom wall. Has potential to be a nice place but needs serious maintenance and cleaning effort.
2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Ben

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
Air conditioning was inadequate and kept the room damp the entire time. The front desk wasn’t friendly at all. The shower door wouldn’t stay closed which flooded the floor in the bathroom. Just an overall disappointing stay for the price of the room. Oh and the pool was so nasty the boys couldn’t even swim.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
check in desk lady cared more about her smoke break and hanging with friends outside hotel, 1 of 2 towel racks broken, bathroom faucet didn't drain, bathroom faucet broke, shower spilled water into bathroom, pool wasn't ready, for $225/night not worth it
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Jacob

2023년 6월에 1박 숙박함