To make a long story short, the rooms were not available when stated and had to change rooms twice due to cleaning issues.
At 11am was told the room would be ready at 2-3pm. Arrived at 4, was told it would be 6-7pm at the earliest and no other rooms available. I was a little upset. After seeing the look on my face (no words needed), rooms started coming available.
1st room had food in the fridge, microwave and under the couch cushions. (Flattened McDonalds burrito in the wrapper - very nice) The bathroom sink had standing water in it.
2nd room bath tub had been painted over and the paint was flaking/peeling up. Not terrible but not giving my 10 month old a bath in that.(rooms were on 1st floor with tobacco smoke smell)
3rd room - (2nd floor) came available after the manager and 2 employees cleaned it in 10 minutes. It was spotless.
The cleanliness doesnt bother me so much as the "no rooms available" and "it will be a few more hrs before its ready". The whole point of reserving a room ahead of time is so that it can be ready upon arrival. Not to mention how fast rooms came available and then how fast they cleaned one. (From check-in at 4 to arriving in final room was about 35 minutes tops) Hampton/Hilton have always been my go to hotels, Ive always been very pleased with them. This will make me question staying in one again.
There were alot of maintenance things needing done. Broken stairway locks, side door did not lock, bleach spots on carpets, etc.