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홀리데이 인 버밍엄 시티 센터, IHG 호텔 여행 후기

4 out of 5
홀리데이 인 버밍엄 시티 센터, IHG 호텔
Smallbrook, Queensway, Birmingham, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 451개" "
평점 8 - 좋아요. 1004개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 141개" "
평점 4 - 별로예요. 1004개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 52개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Chang Hyun

출장 여행
2022년 10월에 1박 숙박함
답변 제공: Reservations 님, 2022년 12월 13일
Dear Chang Hyun, Thank you for your feedback

10/10 - 훌륭해요

Sally

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for an overnight stay right in. The heart of Birmingham
2024년 4월에 1박 숙박함
답변 제공: Marc Marquez 님, 2024년 4월 17일
Hi Sally,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

8/10 - 좋아요

Chun Kong Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location is good and the staff there are nice.
2024년 3월에 2박 숙박함
답변 제공: Marc Marquez 님, 2024년 4월 17일
Hi Chun,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Marc Marquez 님, 2024년 4월 16일
Hi Michael,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations

6/10 - 괜찮아요

Faith

좋아요: 직원 및 서비스
i was a bit surprised by my room having dirty surfaces, recent stains on the upholstery, etc.
2024년 3월에 1박 숙박함
답변 제공: Marc Marquez 님, 2024년 4월 17일
Hi Faith,We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. We hope for an opportunity to make it up to you.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Hayley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely greeting from staff when we arrived and polite when we checked out . Staff at the breakfast service were polite, welcoming and helpful. Buffet breakfast was also delicious with a good choice of foods and drinks. Would stay again .
2024년 3월에 1박 숙박함
답변 제공: Marc Marquez 님, 2024년 4월 17일
Hi Hayley,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

6/10 - 괜찮아요

Christopher

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Breakfast area too small for hotel. Dinner - took too long and forgot to serve part of order.
2024년 3월에 1박 숙박함
답변 제공: Marc Marquez 님, 2024년 4월 17일
Hi Christopher,We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. We hope for an opportunity to make it up to you.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Ella

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Marc Marquez 님, 2024년 4월 17일
Hi Ella,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

8/10 - 좋아요

Hayley

2024년 2월에 1박 숙박함
답변 제공: Marc Marquez 님, 2024년 4월 17일
Hi Hayley,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its location Is just perfect being minutes from new street station, shopping, nightlife and road network. Parking near is expensive it’s only negative. From the front desk team to the bar staff and the maids the staff are what make your stay here simple and convenient. The renovated areas of the hotel are suburb and even the older rooms, while dated still have great facilitates. The suites are great value for money.
답변 제공: Husna 님, 2024년 2월 15일
Hi Andrew,Thank you for your review and for choosing our hotel. We do have a concession with the Britannia car park which is a 2 minute walk from the hotel and is 9.50 for 24 hours. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations department

10/10 - 훌륭해요

Loraine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This hotel was very central, however the bed wasn’t as comfortable as a premier inn
2024년 1월에 2박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Hi Loraine,Thank you for taking the time to share your recent experience with us, I am very sorry to hear that we did not meet your expectations. Please note that your concerns have passed on to our management team. We hope to see you again soon.Kind regards,In house reservations department.

8/10 - 좋아요

Jayne

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was well situated for the city centre but unfortunately there was a nightclub outside our windows which was extremely noisy , we moved rooms at 2am but were then in an inferior room with a much smaller bed ( premium king room was booked to give us space for my husbands broken shoulder!) The second room I booked for friends was also supposed to be king size but wasn’t . I also carefully chose the hotel because it said it had onsite parking but it didn’t , which was disappointing as we didn’t want to have to park our car in a public multi-storey overnight. Apart from the above though the hotel had a nice relaxed reception area with wonderful staff and the food was good
2024년 1월에 1박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Hi Jayne,Thank you very much for taking the time to share your thoughts and comments about your recent stay with us. We are glad you found our location to be convenient. However, we would like to apologise for the inconvenience caused by the level of noise during your visit and for falling short of your standards regarding our rooms. Your feedback is very important to us and has been forwarded to our management team to review. Again, please accept our apologies for the inconvenience and we do hope to have another opportunity to provide you with a much better experience.Kind regards,In house reservations team

10/10 - 훌륭해요

paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful service at the front desk
2024년 1월에 2박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Hi Paul,Thank you for your feedback. I am very pleased to hear that our staff made your stay pleasant.Kind regards,In house reservations team

2/10 - 너무 별로예요

Yvelise Pena Cardenas

2024년 1월에 3박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In house reservations team

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Service and breakfast was good. The room was very tiered and dusty.
2024년 1월에 1박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Hi,Thank you for your positive comments. And I do apologise for the condition of your room, however we have started the refurbishment of all our guest rooms, so I do hope you will be able to re visit and experience our more modern, up to date rooms. Once again, thank you for providing you with valuable feedback from your stay and we hope to see you again soon.Kind regards,In house reservations team.

8/10 - 좋아요

Mary Lou

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good spot in Birmingham
The hotel is super conveniently located in Birmingham. Our room was comfortable but a bit run down.
2024년 1월에 2박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,Many thanks for your recent stay at Holiday Inn Birmingham City Centre, and for taking the time to review your stay. I was very pleased to see you thoroughly enjoyed your stay at the hotel, and I do apologise for the condition of your room, however have started the refurbishment of all our guest rooms, so I do hope you will be able to re visit and experience our more modern, up to date rooms. Once again, thank you for providing you with valuable feedback from your stay and we hope to see you again soon.Kind regards,In house reservations team.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team.

8/10 - 좋아요

Sally

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic, have stayed here a few times now
2023년 12월에 1박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon Sally,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wouldn't stay again
The room was completely different to what was shown as advertised, very old and tired looking. I received a letter under the door through the night to wake up to and find that there's no hot water!
2024년 1월에 1박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,Thanks for taking the time to give your feedback. I am sorry to hear the rooms weren't up to the standard you've come to expect from us. We hope this experience has not marred your opinion of us and we may look forward to welcoming you back in the near future as we are refurbishing our rooms. Again I do apologise for the inconvenience.Kind regards,In house reservations team.

10/10 - 훌륭해요

KA MING

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team.

10/10 - 훌륭해요

Mr

2023년 12월에 3박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

8/10 - 좋아요

Carl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Stayed here lots of times always found it an okay hotel in a very good location. Only problem is that the guests can be a bit inconsiderate sometimes. Example, on several occasions the fire alarm has gone off in the night and it's always been because of guests smoking in the room. Not the hotels fault, but if you need a cigarette in the night go outside
2023년 12월에 2박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon Carl,We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In house reservations team

8/10 - 좋아요

Jamie 님, Wednesbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well the fire alarm went off at 7:00am in the morning. Some people was smoking which made everyone evacuate the building. so was not happy to be woken up at that time on NYE. Which is obviously no fault by the hotel, but overall the hotel was nice and staff was friendly.
2023년 12월에 1박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon Jamie,We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In house reservations team

2/10 - 너무 별로예요

Aliyah

2023년 12월에 2박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In house reservations team

6/10 - 괜찮아요

실제 이용하신 고객

No complaint for the price i paid.
Perfect location. Close to train stations, Bull Ring, and other sightseeing places. Friendly staff. Okay breakfast.
2023년 12월에 5박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Birmingham City Centre and a very strategic location that brings our guest just steps away from must-see attractions and modern-day conveniences. . We look forward to welcoming you back to the hotel in the near future.Kind regards,In house reservations team

10/10 - 훌륭해요

P

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant
From the time we walked in to the time we left ,nothing was too much trouble.The staff very friendly,the hotel was very clean the room exceptionally clean and breakfast was hot and plentiful
2023년 12월에 1박 숙박함
답변 제공: Sue 님, 2024년 1월 30일
Dear P, Wow thank you for your wonderful comments, I have passed your comments on to the hotel management team to pass on to all staff. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Great access to shops and transport.
2023년 12월에 8박 숙박함
답변 제공: Sue 님, 2024년 1월 30일
Dear Jessica, Thank you for taking the time to provide us with feedback, we are pleased to hear that you found the staff to be friendly and also found the location to be convenient. We hope to be able to welcome you back again soon

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was clean, tidy and comfortable. It’s on the door step of Birmingham’s biggest train station and shopping centre, and within walkable distance to two other stations, bus stops, and dozens of attractions in the city centre. Although it can be noisy outside the hotel, the room was quiet. Staff were kind, polite and helpful, and the breakfast was satisfactory. I have stayed here before, and will stay again.
답변 제공: Marc Marquez 님, 2023년 12월 29일
Hi Samuel,Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next visit to Birmingham is just around the corner. Call us if there's anything we can help with.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Wai Ming

2023년 12월에 2박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 29일
Hi Wai,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
preiswertes und gutes Hotel in der City
+ sehr freundliches Personal + nicht weit vom Bahnhof New Street entfernt + Geschäfte, Bars und Restaurant in der Nähe + grosse Lobby, wo man auch nach dem Checkout verbleiben kann
2023년 12월에 3박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 29일
Hi Yvonne,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Anna-Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Marc Marquez 님, 2024년 2월 23일
Hi Anna-Marie,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,Reservations Department

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, well staffed, comfy beds
Great location, lots of staff, great breakfast
2023년 12월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 29일
Hi James,Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next visit to Birmingham is just around the corner. Call us if there's anything we can help with.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Devati

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 29일
Hi Devati,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 - 훌륭해요

jeannette

연인과의 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 22일
Hi Jeannette,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

4/10 - 별로예요

Leung Po

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room has several issues. Train next to it runs every 10min roughly and there will be wee sound whenever train passes. I heard it since 5am. No power plug near bed for phone charging at night. Good thing about it, excellent staff, breakfast and location, also the hot shower.
2023년 12월에 2박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 29일
Hi Leung.We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
全てにおいて大満足
1ヶ月半の長旅の最終地点で利用した当ホテルは、最後の最後に完璧な素晴らしいホテルに巡り会えて、旅の思い出を気持ちよく締めくくることができました。チェックイン/アウト時に笑顔で丁寧に接してくれたスタッフ、部屋はとても広く、冷蔵庫やバスタブも設置されていました。暖房設備は充分用意されていて、部屋の設備やコンセントの場所などはとても使い勝手が良かったです。排水も良く、シャワーの圧力も充分です。 ロケーションはバーミンガム・ニュー・ストリート駅からすぐです。 またバーミンガムに滞在する時は絶対にこちらを利用します。
2023년 12월에 2박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 22일
Hi!Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Decent looking hotel and the staff were friendly. Room was spotless but the aircon/heating didn’t work, leaving the room and bathroom freezing. Reported it just after check in. Though as there was a portable heater already in the room I suspect this was a known issue. Asked if a move was possible but was told they were full. Shame really. Especially as the room rate wasn’t cheap.
2023년 12월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 22일
Hi John.We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Debra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 22일
Hi Debra,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

6/10 - 괜찮아요

Helle

연인과의 여행
좋아요: 직원 및 서비스
Very good location to train, bus and shopping. Hotel room - curtains really needed to be washed - quite dirty. Everything a little worn out. Nice thick towels in the bedroom. Some noise from street area. Very good service from reception.
2023년 12월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 22일
Hi Helle.We appreciate you taking the time to provide us with such detailed review of your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We hope to see you again.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Bethanie

2023년 12월에 1박 숙박함
답변 제공: Husna 님, 2024년 2월 15일
Good afternoon,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In house reservations team

8/10 - 좋아요

Katalin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was spacious, bright, with a very comfortable bed and lovely deep carpets. The bathroom was a bit dated in comparison. Breakfast was excellent, with a good range of hot and cold food. When we arrived on Saturday evening I realised that I left my toothpaste at home. I asked in reception whether they had any. I was told that they would check with housekeeping and call me up in the room. No call came. When I went downstairs to investigate another lady was in reception and she told me that they didn’t keep toothpaste, but there was a shop round the corner where I could buy some. I did go out to buy it. Later in the evening I saw a sign in the bathroom, which basically said that if you forgot some essentials, like your toothbrush or toothpaste, you can get some from reception. 🙂
2023년 12월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 12일
Hi Katalin,Thanks for sharing feedback, we're glad to have hosted you. We consistently aim to provide comfortable accommodations and reading through your comments, I regret that some amenities and services we offer fell below your expectations. I will personally investigate what could have happened for you not to be provided with toothpaste, as we provide this as you very well appointed. Please allow me to apologise for this inconvenience on behalf of the hotel. On the plus side, I'm pleased to know that you were able to enjoy our breakfast selection and that you found your assigned room to your liking. Rest assured that your comments will be used by the team to commit extra focus on areas that need immediate action and further improvements. Despite a few setbacks, I hope you find your way back to us should your travels bring your again to the area for a chance to make your stay better than the last.Kind regards,In-hose Reservations Department

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for Birmingham City Centre. Room was very clean but carpet threadbare in places. So frustrating that a hairdryer is provided but there is no socket near the mirror so that you can see when blowdrying your hair!
2023년 12월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 8일
Hi Amanda,Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! We are very sorry for the carpet condition, we are already working on it. I hope your next visit to Birmingham is just around the corner. Call us if there's anything we can help with.Kind regards,In-house Reservations Department

8/10 - 좋아요

Carl

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 5일
Hi Carl,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

POLYXENI

2023년 11월에 4박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 5일
Hi Polyxeni,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-House Reservations Department

10/10 - 훌륭해요

Ole

2023년 11월에 2박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 22일
Hi Ole,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

8/10 - 좋아요

Louise

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location
2023년 11월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 12월 1일
Hi Louise,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're travelling to our area again soon, don't hesitate to call us.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Lloyd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommended.... staff are excellent
2023년 11월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 11월 29일
Good afternoon,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department

10/10 - 훌륭해요

mark

2023년 11월에 2박 숙박함
답변 제공: Marc Marquez 님, 2023년 11월 23일
Hi Mark,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,Inhouse Reservations Department

2/10 - 너무 별로예요

Henrietta

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No need
2023년 11월에 1박 숙박함
답변 제공: Marc Marquez 님, 2023년 11월 21일
Good afternoon Henrietta,I am very disappointed to hear that you found our service to be below your standards. We hope you choose to stay with us again, so we can make it up to you.Kind regards,In-house Reservations Department

10/10 - 훌륭해요

Alan

2023년 11월에 2박 숙박함
답변 제공: Marc Marquez 님, 2023년 11월 21일
Hi Alan,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind regards,In-house Reservations Department