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홀리데이 인 버밍햄 M6 정션7, IHG 호텔 여행 후기

4 out of 5
홀리데이 인 버밍햄 M6 정션7, IHG 호텔
Chapel Lane, Great Barr, Birmingham, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 357개" "
평점 8 - 좋아요. 1000개 이용 후기 중 347개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 166개" "
평점 4 - 별로예요. 1000개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 55개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

4/10 - 별로예요

Michael

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I received parking ticket of £60 when it should be free for people staying in the hotel. When i checked in,I provided my reg details but still get a fine letter. I tried to contact the hotel reception but they are not picking up and can't leave a voicemail. Very frustrated.
2024년 3월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2024년 3월 26일
Dear Michael,Please send your Parking Fine Notification reference number to me and I will request a cancellation. Can you please also confirm that you typed your vehicle registration details into the touch screens located on the front desk as this is required by all drivers.Many Thankstami.mathiu@kewgreenhotels.com

6/10 - 괜찮아요

Sarah

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2024년 3월 26일
Dear Sarah,Thank you for your rating.We look forward to the opportunity of welcoming you back to the hotel in the near future.

8/10 - 좋아요

Emma

좋아요: 청결 상태
2 nights in a row we put a breakfast order on the door for room service. Both weren’t taken. We made reception aware first night and asked for them to check as we will be placing it again to be told ‘of course, night staff can’t do their job’. And woke up to the breakfast order sheet still on the door. Check in staff were so lovely and household cleaning staff very kind. We did enjoy our stay besides the breakfast mishap.
2024년 3월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2024년 3월 26일
Dear Emma,Thank you for your feedback. I am sorry to hear that your breakfast cards were not collected. This is certainly something I can raise with the night team and the Food & Beverage teams.I do hope we have the opportunity of welcoming you back to the hotel in the future.

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fozia on reception was really helpful and the hotel was renovated nicely.
2024년 2월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2024년 2월 18일
Dear Ian,Thank you for your lovely feedback. It will be a pleasure to share this with Fozia.We look forward to welcoming you back to the hotel in the future.

6/10 - 괜찮아요

patricia 님, miami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a dreadful experience, only alleviated by the exceptional staff who worked very hard to overcome the managements limitations. 2 large groups in dining room and bar. 30 mins to get a drink. The noise level was dreadful and the few members of staff were run off their feet . Very convenient location for M6 and comfortable beds but wouldn't return
2024년 1월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2024년 1월 29일
Dear patricia,Thank you for your feedback. I am sorry to hear your stay was not as satisfactory as we would have hoped. Your comments have been shared with the Hotel Management team to review and consider for future groups such as this.I do hope we have the opportunity to welcome you back to the hotel in the future..

8/10 - 좋아요

John

2024년 1월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2024년 2월 10일
Dear John,Thank you for your rating. We look forward to welcoming you back to the hotel in the near future.

6/10 - 괜찮아요

Franeil

2024년 1월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2024년 1월 9일
Dear FraneilThank you for your rating. I do hope we have the pleasure f welcoming you back to the hotel in the future.Sincerely,

8/10 - 좋아요

ANDREW

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean and friendly staff.
2023년 12월에 4박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Andrew,Thank you for your feedback.We look forward to the opportunity of welcoming you back to the hotel in the near future.

10/10 - 훌륭해요

Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
overal good
2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Rose,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

6/10 - 괜찮아요

Kirsty

2023년 12월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Kirsty,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

8/10 - 좋아요

Wing Piu Stanley

2023년 12월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Wing Piu Stanley,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

6/10 - 괜찮아요

Suk Yee Celes

가족 여행
좋아요: 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Suk Yee Celes,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

10/10 - 훌륭해요

Sicily

2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Sicily,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

4/10 - 별로예요

Sabeer

2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Sabeer,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Dawn,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

6/10 - 괜찮아요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel good but disappointed with spa
The hotel is good. Breakfast was very good quality with lots of variety. Disappointed the jacuzzi wasn’t working in the spa as this was the only reason I booked this hotel. I feel a bit ripped off as they could have emailed me to let me know this and I would have changed it
2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 16일
Dear Caroline,Sorry to hear of the disappointment caused by the Jacuzzi being out of order. Unfortunately, this happened unexpectedly and we were not able to contact all guests to advise them of this. I hope you were able to enjoy the rest of the leisure facilities while you were here.I do hope we have the opportunity to welcome you back to the hotel in the future.

10/10 - 훌륭해요

Jon

2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 16일
Dear Jon,Thank you for your rating. We look forward to the pleasure of welcoming you back to the hotel next time you are in the area.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for Business Stay
Very clean staff friendly and helpful.
2023년 12월에 3박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 9일
Thank you for your feedback.I'm glad to see the team looked after you during your stay and we look forward to the pleasure of welcoming you back to the hotel next time you are in the area.

8/10 - 좋아요

Paul

2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 9일
Dear Paul,Thank you for your rating. We look forward to welcoming you back to the hotel in the future.

10/10 - 훌륭해요

Johnny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Lovely hotel by the motorway. Nice warm pool and sauna. Loved the breakfast too.
2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 5일
Dear Johnny, Thank you for your feedback. I am so pleased to see you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the near future.

4/10 - 별로예요

SRIVIDYALAKSHMI

2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 5일
Dear SRIVIDYALAKSHMIThank you for your rating. I am sorry to see you did not fully enjoy your stay. If you would like to share any additional information, please feel free to contact me directly via the hotel.

10/10 - 훌륭해요

Kerro

2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 5일
Dear Kerro, Thank you for your rating. Its great to see you enjoyed your stay with us and we look forward to seeing you again next time you are in the area.

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a property operating at the lowest level of service available in todays market. Reception desk never manned through the night - no control as to Family Room allocation or "Quiet" areas for guests with important schedules. A hotel now functioning at a level that cannot afford to keep its swimming pool open due cost but still advertises it has one available. I hardly slept due to Children and "Party" adults drunk in corridors throughout the night. No staff available to control this. THE WORST HOTEL EXPERIENCE OF MY WHOL;E LIFE AND OTHER FAMILIES FRLT THE SAME.
2023년 12월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 5일
Dear Christopher,Thank you for your feedback. I am sorry to see that you feel the level of service was not satisfactory.Our pool was taken out of service on Friday evening due to a technical fault that could not be resolved over the weekend. I am sorry if this impacted your stay. The pool is in fact now back in operation.The Reception desk is manned 24hrs a day, so I apologise if you were not able to reach a member of the team to report the noise issue to.While we did have a festive party at the hotel on the night of your stay, I can confirm that the attendees did not stay at the hotel and while we would like to think that guests would have consideration for others around them unfortunately this is not always the case.Thank you for bringing your concerns to our attention.

10/10 - 훌륭해요

Zulfigar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great olace to stay
2023년 11월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 5일
Dear Zulfigar,Thank you for your rating. We look forward to welcoming you back to the hotel in the future.

10/10 - 훌륭해요

Bryan

2023년 11월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 5일
Dear Bryan,Thank you for your rating. We look forward to welcoming you back to the hotel in the future.

10/10 - 훌륭해요

Vitarosa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
A very lovely stay I recommend the hotel and for sure I will love to go back
2023년 11월에 3박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2024년 2월 18일
Dear Vitarosa,Thank you for your feedback. We look forward to the pleasure of welcoming you back to the hotel in the near future.Sincerely,

6/10 - 괜찮아요

Paul

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Location for what I was there for was the reason to use this hotel. Easy access on the bus or by car. Property wise its ok, a bit tired in the rooms but they were comfortable for the one night I was there. Breakfast was good though, buffet with plenty options. Didn't try the evening meal as had a booking elsewhere that night.
2023년 11월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 5일
Dear Bryan,Thank you for your feedback. All our rooms have recently undergone a refurbishment so I'm a little disappointed to hear you feel the room was tired.I hope we have the opportunity to welcome you back to the hotel in the future.

10/10 - 훌륭해요

Elias

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything excellent 👌
2023년 11월에 4박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 11월 29일
Dear Elias,Thank you for your feedback. I am pleased to see you enjoyed your stay with us and wee look forward to welcoming you back to the hotel in the future.

8/10 - 좋아요

Mark

2023년 11월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 12월 31일
Dear Mark,Thank you for your rating.If you would like to share any additional information regarding your stay please feel free to contact the hotel directly.

10/10 - 훌륭해요

Faiza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just needed a place for the night last minute and it was very reasonably priced
2023년 11월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 11월 29일
Dear Faiza,Thank you for your feedback. Its great to see you enjoyed your stayed with us. We look forward to welcoming you back to the hotel in the near future.

6/10 - 괜찮아요

Alan

좋아요: 청결 상태
Pleasant surroundings
2023년 11월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 11월 29일
Dear Alan, Thank you for your feedback. We look forward to the opportunity of welcoming you back to the hotel in the near future.

8/10 - 좋아요

Altaf

2023년 11월에 1박 숙박함
답변 제공: Business Excellence Manager 님, 2023년 11월 21일
Dear Altaf,Many thanks for taking the time to review your recent stay. We hope you choose to stay with us again in the near future.SincerelyElena

8/10 - 좋아요

P

2023년 11월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 11월 16일
Dear P,Thank you for your rating.I am pleased to see you enjoyed your stay with us. If you would like to share any further information regarding your stay, please feel free to contact me via the hotel.

6/10 - 괜찮아요

Alex

2023년 11월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 11월 16일
Dear Alex,Thank you for your rating.I hope we have the opportunity of welcoming you back to the hotel in the future.

10/10 - 훌륭해요

Esther

2023년 11월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 11월 16일
Dear Esther, Thank you for your rating.We look forward to the pleasure of welcoming you back to the hotel next time you are in the area.

10/10 - 훌륭해요

Valerie

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is on my doorstep and have never stayed here before. It was a big surprise. It’s lovely. Surprisingly spacious and very clean. Decor on par.
2023년 11월에 1박 숙박함
답변 제공: Business Excellence Manager 님, 2023년 11월 3일
Dear Valerie,Many thanks for taking the time to share your feedback and for the lovely review.We hope to welcome you back soonSincerelyElena

10/10 - 훌륭해요

Amrik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 11월 8일
Dear Amrik,Thank you for your rating. I am pleased to see you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the near future.

8/10 - 좋아요

Sithandiwe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 10월에 2박 숙박함
답변 제공: Business Excellence Manager 님, 2023년 11월 3일
Dear Sithandiwe Thank you for taking the time to rate your recent experience with us. We hope to welcome you back in the near future.SincerelyElena

10/10 - 훌륭해요

Yvonne

2023년 10월에 2박 숙박함
답변 제공: Business Excellence Manager 님, 2023년 11월 3일
Dear Yvonne,Many thanks for taking the time to rate your stay and for the excellent score.SincerelyElena

6/10 - 괜찮아요

Peter

2023년 10월에 1박 숙박함
답변 제공: Business Excellence Manager 님, 2023년 11월 3일
Dear Peter, Thank you for taking the time to rate your stay. Please accept our sincerest apologies if you experience did not meet expectations on this occasion. Please do not hesitate to contact me direct at the hotel if you would like to discuss it in more detailSincerely,Elena

4/10 - 별로예요

michael

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Never booking there again
Cleaners at 7.20am hoovering the corridors and banging the hoover against doors and walls, shouting down the corridor to each other, knocking the door at 8am to see if my room needed cleaning, the restaurant had a self order system, my starter came out and a few minutes later whilst not half way through my starter my main meal came out, they just drop the food off and go, nobody aske dif i needed anything i.e. salt, sauce etc, very hard to get there attention as they drop food off and go directly back to the kitchen, no personal service, i work away monday to thursday so stay in lots of hotels and wont book here again
2023년 10월에 3박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 28일
Dear Michael,Thank you for your feedback. I am sorry to hear that your stay with us was somewhat disturbed by the room attendants and that your dining experience was not as smooth as we would have hoped. Your feedback has been shared with the relevant department managers to review with their teams.I hope we have the opportunity of welcoming you back in the future.Sincerely,

4/10 - 별로예요

Baljeet

2023년 10월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 28일
Dear Bakjeet,Thank you for your rating.I am sorry to see you did not fully enjoy your stay with us. If you would like to share any further information please feel free to contact the hotel directly.

6/10 - 괜찮아요

newton

2023년 10월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 24일
Dear newton,Thank you for your rating.I am sorry to see your stay was not as satisfactory as we would have hoped. If you would like to share any further information, please feel free to contact me via the hotel.

8/10 - 좋아요

Janis

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Overall a good stay, great facilities with pool, sauna, jacuzzi. Changing rooms boggin and things need sprayed with cilitbang or bleach including steam room. Bedroom was newly refurbished, modern and comfy bed but the corridors dirty and needing cleaned after refurb. Would defo stay again though
2023년 10월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 23일
Dear Janis,Thank you for your feedback.Your comments have been shared with our Health Club and Housekeeping teams for review and follow up. I am pleased to se your room was comfortable and we look forward to welcoming you back to the hotel in the future.

10/10 - 훌륭해요

Lorna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 21일
Dear Lorna, Thank you for your feedback..I am pleased to see you enjoyed your stay, and I look forward to welcoming you back to the hotel in the future.Sincerely,

10/10 - 훌륭해요

margaret

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 28일
Dear Margaret,Thank you for your rating. We look forward to welcoming you back to the hotel in the future.

10/10 - 훌륭해요

Jill

연인과의 여행
좋아요: 편의 시설/서비스
Convenient
2023년 10월에 3박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 14일
Dear Jill,Thank you for your rating.We look forward to seeing you again in the future.Sincerely,

10/10 - 훌륭해요

Howard

2023년 10월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 14일
Dear Howard, Thank you for your rating.I hope we have the pleasure of welcoming you back to the hotel in the future.

8/10 - 좋아요

john

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nothing unique just very satifactory
2023년 10월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 14일
Dear John,Thank you for you rfeedback.I hope we have the pleasure of welcoming you back to the hotel in the future.

8/10 - 좋아요

Glendene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family mostly stay here as convenient to visit families
2023년 9월에 2박 숙박함
답변 제공: Tami Mathieu ~ Guest Relations 님, 2023년 10월 5일
Dear Glendene,Thank you for your feedback.We look forward to welcoming you back to the hotel in the near future.