외관

이비스 버짓 버밍엄 센터 여행 후기

2.5 out of 5
이비스 버짓 버밍엄 센터
1 Great Colmore Street, Birmingham, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1016개 이용 후기 중 321개" "
평점 8 - 좋아요. 1016개 이용 후기 중 285개" "
평점 6 - 괜찮아요. 1016개 이용 후기 중 179개" "
평점 4 - 별로예요. 1016개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 1016개 이용 후기 중 121개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Erik

가족 여행
reasonable location, just adjacent to china town with lots of asian restaurants; room size small as expected
2024년 3월에 2박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
Thankyou so much for the feedback and kind words

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really handy for the O2 Academy
2024년 3월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
thank you

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to shops and friendly staff
2024년 3월에 2박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
we are so happy our hotel was good for you

6/10 - 괜찮아요

Masashi

2024년 3월에 5박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
thank you

8/10 - 좋아요

Maria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cheap and cheerful and right next to 02 academy. And about 10 mins to station.
2024년 3월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
yes!!!great description, thank you so much

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just an overnight stay
2024년 3월에 1박 숙박함
답변 제공: reception 님, 2024년 3월 18일
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 - 훌륭해요

Cai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: reception 님, 2024년 3월 18일
Thank you for you feedback it is much appreciated we hope to welcome you again soon

8/10 - 좋아요

Alex

출장 여행
좋아요: 청결 상태
Great location, it has everyone you expect from a budget hotel !
2024년 3월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 14일
It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

6/10 - 괜찮아요

Joseph

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Property itself was fine, bit dated. The reason for the low review is because of the locks and entry system into the room. Staff not very willing to help. The other guests we spoke to also had the same problem. These would need to be updated as not very accessible, both in a literal sense, and in a disability sense. Being able to physically get into the room shouldnt feel like you're doing a puzzle.
2024년 3월에 2박 숙박함
답변 제공: reception 님, 2024년 3월 14일
Thank you for your feedback we are sorry your stay was marred by the door locks, we really appreciate your feedback and hope to welcome you again in the future

4/10 - 별로예요

Paula

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Tagreed

2024년 2월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
thank you

2/10 - 너무 별로예요

Rebecca

연인과의 여행
별로예요: 편의 시설/서비스
Awful, hair in my bed sheet, floors aren’t laminated like in the pictures, wasn’t clean, if you come here you will most definitely need slippers, the room is tiny, toilet paper is like sand paper and there no kettle or coffee either, which really annoyed me, I had to get dressed go downstairs and buy one, will not stay here again
2024년 3월에 1박 숙박함
답변 제공: reception 님, 2024년 3월 6일
Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. If you are not happy with the room it is always possible to request a room change (depending on availability) or assistance from our housekeeping or maintenance department in case of any problems.We hope you will visit us again, so we are able to serve you better.

2/10 - 너무 별로예요

Heather

출장 여행
별로예요: 청결 상태, 직원 및 서비스
The young lady checking me in was bored, lazy and not an asset to the ibis. I asked for a quiet room away from the traffic. She gave me a room on the first floor (clearly full of hen party and stag party people, who came home all hours and work me up several times. She was giving other guests checking in rooms on other, higher floors so there was capacity. Then, the first key she gave me (Room No. 130) didn’t work twice. No word of apology that I had to approach the checking desk three times before I got into my room. Not one word of apology. It was as if she was doing me a favour. It was only when I said that I’d take a refund if the third attempt didn’t work that she changed the room and, surprise!!!, the key did work for room No. 148. She clearly thought it amusing to destroy years of appreciation for the ibis brand in one bad experience. Sad that the ibis has come to this. The young man in night duty was great, by contrast, letting me in at 9:00pm. But, too late. First impressions count. Would never pay £107 for such an overall poor experience again. Lack of professionalism, lack of manners, lack of work ethic and lack of care of her employer’s brand. More interested in being on her mobile phone when she left the desk unattended (I had to wait for her on my last attempt to get in my room). Not sure how she thinks the ibis pay her wages each month. Finally, the room was not very clean and worse, for me, it was cold all night with a noisy air con for heating.
2024년 3월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 3일
Good morningThanks for the feedback and we will act on this accordingly

10/10 - 훌륭해요

Millon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 6일
Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

10/10 - 훌륭해요

Jack

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable and a good walkable location for Birmingham. Friendly reception staff and nice quiet and clean rooms. Simple and small but clean and comfortable with nice hot shower.
2024년 2월에 2박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 2일
Thank you for the feedback

10/10 - 훌륭해요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 2일
Thank you

2/10 - 너무 별로예요

ChengCheng

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the key always no working
2024년 2월에 2박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 2일
Thank s for the feedback

8/10 - 좋아요

Benjamin

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: reception 님, 2024년 2월 22일
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - 좋아요

Alison

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Chose this hotel for a simple place to sleep after a late night out close by and didn't expect much in the way of luxury. All we wanted was a clean and comfortable stay and we were pleasantly surprised after reading some of the reviews. Staff welcoming friendly and helpful. The room was small and basic but nice, bright and clean. We had a separate loo and (pod) shower that had great pressure. Hot drinks and snacks available downstairs 24hrs, parking on-site. Perfect for a budget hotel.
2024년 2월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 2월 22일
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 - 너무 별로예요

Chloe

별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: reception 님, 2024년 2월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 - 괜찮아요

Nigel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staf brilliant but didn't realise that budget meant very basic. Crap mattress and pillows no teas or coffee in rooms and keyless entries were useless as everyone was having problems with them. Also didn't realise that parking was extra on top. Won't be staying again
2024년 2월에 2박 숙박함
답변 제공: Emma/shift leader 님, 2024년 2월 17일
Thank you for the feedback we really appreciate it

8/10 - 좋아요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Considering the location (by a major road) the hotel was on a quieter side road which made it good for pedestrians. Room size was a bit on the small size, and 'one colour' scheme was a bit stark, but overall was fine for a budget hotel. TV and shower were easy to work, and efficient. Heating system was complicated, and could be noisy, but staff were friendly at showing us how it worked.
2024년 2월에 3박 숙박함
답변 제공: Emma/shift leader 님, 2024년 2월 17일
Thank you for the feedback we really appreciate it

2/10 - 너무 별로예요

Shona

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: emma 님, 2024년 2월 5일
thank you for the feedback

10/10 - 훌륭해요

Usman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: emma 님, 2024년 2월 5일
Thank you for the feedback

2/10 - 너무 별로예요

Kasir

2024년 1월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
thank you

10/10 - 훌륭해요

Noor

2024년 1월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
thank you

4/10 - 별로예요

Jamie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dirty, definitely get what you pay for. Breakfast was extremely basic with no hot options. Jam clearly Tesco value standards. Police interviewing what looked like minors who ran away from home. Luckily it was literally just a bed for a few hours I needed
2024년 1월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 29일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - 훌륭해요

Vicki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were super efficient, friendly and smiley blonde lady there both days , bed comfy , very clean, good shower and windows kept traffic noise out well. We had booked last minute after our other accommodation let us down, well done Ibis for neing there!
2024년 1월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 29일
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 - 너무 별로예요

Ka Lok

2024년 1월에 1박 숙박함
답변 제공: Emma/shift leader 님, 2024년 3월 27일
thank you

4/10 - 별로예요

Laila 님, Kuwait

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was bugs and worm like insects in the room. My card wasn’t working and I had to go from floor 5 to the ground floor to fix it twice
2024년 1월에 2박 숙박함
답변 제공: reception 님, 2024년 1월 29일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 - 너무 별로예요

Harmit

2024년 1월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 - 너무 별로예요

Katie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was horrible place I would not be going back
2024년 1월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - 좋아요

Charlotte

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff. Room very basic but clean. Quiet night.
2024년 1월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

MR G

답변 제공: reception 님, 2024년 2월 9일
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 - 너무 별로예요

Maria

2023년 12월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 - 너무 별로예요

Nigel

답변 제공: emma 님, 2024년 2월 5일
Thank you

2/10 - 너무 별로예요

Chris

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bed bugs
Woke up on the sunday morning to which i thought was an allergic reaction to what ever they wash the bed linen in ..but once home and unpacked found bed bugs in clothing which had ben stored on the bunk bed ....
2023년 12월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 - 훌륭해요

AHMAD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very good experience to stay there. Its just on walking distance from bull ring Just living is ok. But breakfast not cover the price . Thanks
2023년 12월에 3박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

truong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 - 괜찮아요

Lesley

2023년 12월에 2박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - 좋아요

Annie

연인과의 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - 훌륭해요

Usman

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 7박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 - 너무 별로예요

Man yan

2023년 12월에 2박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 - 별로예요

Ara batur

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible utilities
The location of the hotel is nice, it is close to city centre and transportation. However the utilities are terrible. After a few hours that I checked in, Internet was gone and couldnt fix for 7 days(maybe still continues I dont know because I checked out.) Also one morning water was also gone and couldnt be fixed for 5-6 hours.
2023년 12월에 7박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 - 너무 별로예요

Bally

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was worst place I ever stay and the staff was rude , the room card was never work each time when you want to go back to room the card is failed have to keep go up and down to the front desk ask to fix and lift wasn’t working
2023년 12월에 2박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

2/10 - 너무 별로예요

GAVIN

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No water available until 2pm! I had to go to a meeting without having a shower. I questioned this at reception and the rude woman said that you should have been notified at checkin. No proper breakfast facilities available, only a vending machine. It is not centrally located, it's 25 minutes walk to the shopping area. Very noisy at night and the walls are paper-thin. It cheaper but terrible. Pay a little more and stay somewhere better.
2023년 12월에 2박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 - 괜찮아요

Muhammad

2023년 12월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - 좋아요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - 좋아요

kathryn

좋아요: 청결 상태, 직원 및 서비스
Cheap and cheerful, brilliant location for gigs at the O2 2 minute walk away
2023년 12월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 22일
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.