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퀄리티 인 에어포트 - 사우스이스트 여행 후기

2.5 out of 5
퀄리티 인 에어포트 - 사우스이스트
3910 Kilgore Memorial Drive, Birmingham, AL

이용 후기

6.8
평점 10 - 훌륭해요. 512개 이용 후기 중 115개" "
평점 8 - 좋아요. 512개 이용 후기 중 160개" "
평점 6 - 괜찮아요. 512개 이용 후기 중 92개" "
평점 4 - 별로예요. 512개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 512개 이용 후기 중 79개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Naiver

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had a terrible odor
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Naiver,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Edgar 님, Staten Island

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The reception was nasty and did no even give me time to talk. First the microwave was not working right. I called to explain but they told me that I can come down to heat up my food. When I got down. The reception started my asking me. What did I do to the microwave. I keep trying to explain my self. But he did not give me time.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Edgar,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 - 별로예요

Thomas

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Antonio

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pay room plus 100 deposit
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Antonio,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - 좋아요

kiloniner

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean even though the blanket on the bed had a couple stains, we bring our own when we travel so this didn't bother us too much. The person who checked me in was nice but when I called the front desk the next day the younger gentleman was rude when I asked how to get the TV off Spanish fortunately with out there help I fixed the problem myself. Breakfast was ok Saturday but non existent Sunday.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Kiloniner,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 - 괜찮아요

John

별로예요: 편의 시설/서비스
Not horrible but also not great either . The room itself was clean but smelt very heavily of cigarette and marijuana smoke . It was quiet but the surrounding area was a tad bit sketchy .
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear John,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 - 좋아요

Mary

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Be aware of $100 deposit for "damage to room", mold under soap tray in shower/bathtub (wouldn't notice unless one took a bath), floor not clean in front of refrig ( several spills from someone else), fruit flies in room, ice bucket had peanut butter (?) and attracted bugs. Breakfast doesnt include eggs and bacon just cereal, waffles, yogurt, bagles/toast, juice and coffee. If coming off of I-65, not worth the extra 10 miles. Price was reasonable for a king sized bed.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Mary,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Juan

2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Juan,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Brequille

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Dear Brequille,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 - 너무 별로예요

Edgar 님, Staten Island

출장 여행
별로예요: 직원 및 서비스
The staff talk like they don't really care about customers
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Edgar,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The beds were very comfortable but the deposit was ridiculous and I found a roach in my room. The outlets by the bed didn’t all work and there was a weird smell. The reservation set up is not the best. We had to do a new reservation and was told we had to pay for another deposit for the same room.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Michael,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - 너무 별로예요

Anesha

2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Anesha,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Amanda,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 - 너무 별로예요

Khris

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I feel the staff was very inconvenient
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Khris,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - 훌륭해요

Terrance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Terrance,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Rev. Seth

연인과의 여행
별로예요: 청결 상태
The room smelled like maryjane. Would never stay there again!!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Rev.Seth,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - 좋아요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Lauren,We are delighted that you decided to stay with us at Quality Inn Airport - Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 - 좋아요

Glomeria

.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear Glomeria,We are delighted that you decided to stay with us at Quality Inn Airport - Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 - 훌륭해요

Yvette

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We got in late from a 12 hour drive in the cold and icy road. Checking in & out was quick and easy. Staff polite.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Yvette,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful Stay Front Staff Really Nice
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear Guest,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 - 훌륭해요

Kinsley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 17일
Dear Kinsley,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed Bugs in two of my rooms and Cockroaches in the other two
2023년 10월에 11박 숙박함
답변 제공: General Manager 님, 2023년 12월 14일
Dear Christopher,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 - 훌륭해요

BRETT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Dear Brett,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 - 별로예요

Andrew

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room they offered smelled like an ashtray. The second room we took was almost as bad but we took it because we were tired. There was a fist sized hole in the bathroom door. There was someone else’s hair in the shower. The shower doesn’t get hot. There were cigarette or blunt burns on the bed spread. The air conditioner was off when we arrived so it was hot. The remote was taped together but it didn’t matter because it doesn’t work anyway.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Dear Andrew,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 - 별로예요

Kerrick

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The floors upon entering were not clean or moped, the bed spread had stains.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 4일
Dear Kerrick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 - 괜찮아요

Marcus

좋아요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 4일
Dear Marcus,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 - 좋아요

Mantu

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Dear Mantu,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 - 별로예요

Tristan

별로예요: 청결 상태, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Tristan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Peggy

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing we liked about the hotel. The staff was very rude and told us not to destroy his hotel room which was old and dirty. He took a $100 deposit from us and was offended I asked for a receipt. He argued with my elderly mother when she told him that his comments were uncalled for. He wanted to cancel the booking at 11:00pm and told us to go elsewhere we pre-booked for 3 nights and paid in full online. The room was old and dirty, the towels were yellowish and not clean. The bathtub was dirty, the floors were dirty. There was a used tea bag left in the coffee/tea machine. I used one pack of disinfectants to clean the room. There was no security chain on the door it was broken off and the door opened to the outside, I had to use the old chair which was peeling off to jam the door handle to feel safe. Coffee was stale and old, the bagel was stale and hard. We stayed 1 night and checked out. I would not recommend that hotel it wasn't up to par for the price.
답변 제공: General Manager 님, 2023년 10월 23일
Dear Peggy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TV did not work, phone did not work and one day they did not clean or update the room!
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 15일
Dear William,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 - 괜찮아요

William

단체 여행
별로예요: 숙박 시설 상태 및 시설
The facility was old, the service average given the rate was high because of a local event that weekend. Had I not been going to the Barber Motorsport park that weekend I would not have expected to pay $199.00 a night for the room.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear William,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location in the Birmingham area without being in the city ..
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 9일
Dear Andrea,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Heather

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible service!
Horrible! Booked and when I arrived reservation wasn’t available! Left at 11:45pm with my daughter to try to find something. Poor!!!
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear Heather,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 - 훌륭해요

Rodrigo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Viagem a turismo
Foi tudo bem.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 30일
Dear Rodrigo,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 - 훌륭해요

Billie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 23일
Dear Billie,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay at your own risk!
Not a pleasant stay. Front desk clerk was nice, but not at all concerned about my room not having functioning air conditioning. My room was hot and muggy and I was not able to sleep the entire night. I went down to the front desk, and the clerk, nonchalantly said, sorry. Shrugged his shoulders and told me nothing he could do. I asked for a different room, but refused. He claimed the hotel was booked solid. Meanwhile, it was midnight, plenty of parking spots open, and I walked around the property where there was visibly plenty of rooms available. My frustration is that I believe he refused to give me a different room, so that he didn’t have to clean my original room. I believe prior guests refused my room prior to my arrival because my room lights were on, the bathroom was not clean, and the AC was on full blast blowing hot air. All the rooms that appeared to be available, had all the lights turned off, and the AC units were NOT on. Although the front clerk was nice, I wholeheartedly believe he was not honest with me, showed no remorse or empathy for my situation. Needless to say it was a hot sleepless night. Unfortunately because of my poor experience, I would hope to receive a refund, even though the clerk said there was nothing he could do. Also, I would never recommend this hotel to future guests.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 17일
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 - 좋아요

Qadry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is convenient to get to. Definitely saw the rooms being upgraded w fresh coat of paint ('23) and flooring.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 2일
Dear Qadry,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 - 좋아요

Ramon Arael

가족 여행
좋아요: 편의 시설/서비스
Fairly well kept. Poor breakfast, and ice machine on first floor still broken after having told them a week ago to fix it.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 31일
Dear Ramon,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 - 괜찮아요

Donna 님, pinon hills

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were comfortable. The room was clean. The price was right. Good for 1 or 2 overnight stay.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 28일
Dear Donna,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 - 좋아요

Ramon Arael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms and well kept property
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 25일
Dear Ramon,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 - 너무 별로예요

Malcolm

별로예요: 직원 및 서비스
The hotel cancelled the the reservations. It was a lack of communication. The desk clerk could not speak English well enough for me to understand him.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 13일
Dear Malcolm,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 - 괜찮아요

Reseda

출장 여행, 가족 여행
wanted to get wake-up call but the phone did not work. Did not want to go out of my room in Birmingham, at night. Duh! room was clean and area outside was quiet.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 11일
Dear Reseda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was bad no HVAC
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Christopher,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 - 너무 별로예요

Ginger

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Despite the property being listed with a pool as an amenity (which is why we chose this hotel being we are in the middle of a heat wave in Alabama), we discovered the pool was closed upon arrival. Neel Patel stated the pool has been closed since "the COVID". He also stated it was Expedia's fault for not updating as they have reached out to Expedia regarding the pool's permanent closure. He refused to refund the reservation stating it was nonrefundable. A refund would not have been requested had the amenities promised in the booking been available. The reservation was made under false pretenses during to false information provided in the listing. Quality Inn as well as Expedia will not receive any further business from this family.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 3일
Dear Ginger,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Larry

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was terrible, I couldn’t get the shower to work. Staff was nonchalant and not helpful. Worst stay I have ever had in a motel.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 3일
Dear Larry,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 - 좋아요

Newton E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 21일
Dear Newton,It was great to have you staying with us at Quality Inn Airport - Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Leaky ceiling
Room was not clean when we checked in. Hairs in bed and on bathroom floor. Second night ceiling in bathroom leaked for 3 hours over the tolilet (Room 143). There was an old hole in the ceiling I noticed when we checked in so it was an existing problem. Was told someone was doing laundry on the second floor. They offered to move us to a room on the second floor but it was around midnight and dad is 90 years old and already in the bed. I mopped up water best I could for 3 hours and used the 5 gallon bucket they gave me to try and catch the water. In the middle of cleaning up water I was greeted by a big cockroach. I did ask for some kind of discount when checking out but it was denied.
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 6일
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 - 별로예요

Derek

별로예요: 숙박 시설 상태 및 시설
For the price of the room I expected more
2023년 5월에 3박 숙박함
답변 제공: General Manager 님, 2023년 6월 3일
Dear Derek,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Low average hotel
Poor breakfast menu. Need king size bed in better shape and condition. Bathtub need remodeling.
2023년 5월에 5박 숙박함
답변 제공: General Manager 님, 2023년 5월 30일
Dear Guest,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
RoachMotel
Absolutely AWFUL!!! And especially NOT for that price! I booked 6 rooms (for work) and all of them were HORRIBLE. Roaches in all the first floor rooms, the door panel was broken on two rooms so we had to have the office open them with a key EVERY time we needed in, the bathroom door handle was broken in one room so if it shut it would lock you in/out of the bathroom, 5 of the rooms had problems with the shower either not draining or hardly a dribble coming out, every room had stains and cigarette burns on "clean" sheets and all the counters looked like they hadn't been wiped down (coffee rings, misc. spots, hair...), and the walls looked like animals had been living in there with all the dirt, stains, and holes. I spend a lot of nights in a hotel room, and this BY FAR, is THE WORST!!!!!
2023년 3월에 3박 숙박함
답변 제공: General Manager 님, 2023년 5월 11일
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager