First--- I had asked for a ground level room if there was no elevator. I had a paid reservation. The clerk looked me in the eye, and lied, saying he had no ground level rooms. I would have to go somewhere else. When he realized I had a paid reservation, he suddenly came up with a room. The room was very worn, and outdated. The toilet paper holder was falling off the wall. The bathroom door was in poor condition, and should be replaced. The carpet was very worn, with strings sticking out around the doors. There were only 2 pillows on each bed, and they were half the size of a normal pillow. It really needed updating! I would not stay there again.