로비

레드 루프 인 버밍햄 사우스 여행 후기

2 out of 5
레드 루프 인 버밍햄 사우스
1466 Montgomery Highway, Vestavia Hills, Birmingham, AL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 359개" "
평점 8 - 좋아요. 1002개 이용 후기 중 297개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 140개" "
평점 4 - 별로예요. 1002개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 108개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Luis

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfecto
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Joshua

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didnt like the the fact that they with drawd my card plenty of times in my face for no readon at all its just awful
2024년 4월에 3박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 24일
Dear Joshua,Thank you for taking the time to tell us about your stay at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. We do want to apologize for any inconvenience you encountered during your stay.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Adeline

2024년 2월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 21일
Hello Adeline,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Noble

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 4월 16일
Hello Noble,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

shasiyasi

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room is dark, one window facing corridor,cant open very dirty elevator.
2024년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 19일
Dear Shasiyasi,Thank you for your review following your stay at Red Roof Inn Birmingham South. While I appreciated your 4/5 score, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room was dark, the elevator was dirty and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

connie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and recently renovated.
2024년 4월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 4월 13일
Dear Connie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, it's good to know that you were pleased with the convenience and the recent renovations. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Noise from other people, bugs, something making noise in the ceiling
2024년 4월에 2박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 4월 13일
Dear James,I appreciate you sharing your feedback following your stay at the RED ROOF INN BIRMINGHAM SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

NICOLA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noisy AC unit. Otherwise very good.
2024년 4월에 3박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 4월 9일
Dear Nicola,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was happy to read your stay was very good. However, you mentioned that the AC unit was noisy. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I paid $100 per night for a non smoking room that smelt like smoke. They did let us change rooms after the first night but was inconvenient. As we were at desk trying to change rooms I heard front desk clerk quote rooms for $66 a night. Extremely disappointed.
2024년 4월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 8일
Hello Robert, Thank you for taking the time to tell us about your stay at the Red Roof Inn Birmingham South. I am disappointed that your experience did not meet your full expectations, prompting your 2/5 score. The situation you described regarding the odor you encountered along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Cydney

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
They didnt give me the right room number and didnt refund my money
2024년 3월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 6일
Dear Cydney,Thank you for taking the time to tell us about your stay at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the incorrect room number is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns and your refund request.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Christopher

출장 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed sheets has yellow urine looking stains on them and bathroom was clean. This was the second time I stayed here in 8 months and the nothing is ever clean.
2024년 3월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 6일
Dear Christopher,Thank you for taking the time to tell us about your stay at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the stained sheets and the uncleanliness of the bathroom is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

John 님, laingsburg

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Noble

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2024년 3월에 2박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 4월 3일
Dear Noble,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that you had a nice stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Noble

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2024년 3월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 3월 31일
Dear Noble,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

William

Recently renovated. Nice consitiin
2024년 3월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 3월 31일
Dear William,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN BIRMINGHAM SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the recent renovations. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Nicki

출장 여행, 가족 여행
좋아요: 직원 및 서비스
It was extremely noisy! People are rude. Couldn’t sleep and the mattress is uncomfortable. Staff are pleasant.
2024년 3월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 3월 26일
Thank you for leaving your honest 2/5 rating, Nicki. We would like to express our sincerest apologies for the discomfort you encountered from the mattress and the disturbance from the rude people. This is truly regrettable. Nevertheless, I am happy you had a pleasant encounter with our staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Courtland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Booking a reservation online was quick and easy, and check-in was a breeze. Staff were friendly and helpful. Definitely would stay again.
2024년 3월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 3월 24일
Dear Courtland,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was delighted to read that our friendly staff and quick check-in process met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jean-Martin

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 3월 24일
Hello Jean-martin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Noble

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay it’s a nice quiet place
2024년 3월에 4박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 17일
Dear Noble, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Birmingham South. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Angela

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff were wonderful and helpful. The issue was our room was incredibly dirty. There was grease and food on multiple surfaces (light switches, walls, the remote, etc.). Our sheets were dirty and did not seem to be clean. When we called the front desk they were kind and worked with us to fix the issue with the sheets.
2024년 3월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 3월 16일
Dear Angela,Thank you for telling us about your experience with us at RED ROOF INN BIRMINGHAM SOUTH. I was delighted to read that our wonderful and helpful staff met your expectations. However, you indicated that the uncleanliness of the sheets and the other concerns were the hindrances of your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jacarah

2024년 3월에 4박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 6일
Hello Jacarah,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Give

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks
2024년 3월에 2박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 8일
Dear Give,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Paul

가족 여행
No smart TV. Limited channels. Room was very noisy. You can hear the shower running in the room next door. Window heaters in the room are loud!
답변 제공: Oshane RediResponse Specialist 님, 2024년 2월 18일
Dear Paul, Thank you for taking the time to tell us about your experience at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances caused along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 - 괜찮아요

Vance 님, Frisco

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 17일
Hello Vance,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Valerie 님, Good hope

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For someone with chronic back pain, the bed absolutely killed me. I can barely move after just one night. The mattress was honestly just terrible. The room was very nice and clean, staff was courteous.
2024년 2월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 2월 13일
Dear Valerie,Thank you for telling us about your recent visit to RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that our courteous staff and clean room met your expectations. However, you indicated that the comfort of your bed was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 - 별로예요

Dorche

별로예요: 청결 상태
There were roaches in my room and the hotel staff was less than accommodating
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 6일
Dear Dorche,I appreciate you sharing your feedback following your stay at the Red Roof Inn Birmingham South. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the less than accommodating encounter you had with the staff. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Corrie

가족 여행
The place was clean the room was great roomy !! And the staff were very nice !
2024년 1월에 3박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 2월 3일
Dear Corrie,Thank you for sharing your thoughts on your recent visit to RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that our nice staff and clean room met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 - 별로예요

Akosua

가족 여행
The condition of the property itself is quite appreciable. However on the night we stayed there was this unruly guest that was evidently arguing and talking on top of his voice throughout the night and that took a lot of sleep away from me. I almost called 911 to intervene. It was that bad!
2024년 1월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 3일
Dear Akosua,Thank you for taking the time to tell us about your stay at the Red Roof Inn Birmingham South. I am happy you were satisfied with the condition of the property. However, the situation you described regarding the noise disturbance you encountered is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access from the interstate. It is pet friendly. They get to stay for free. Staff is very friendly.
2024년 1월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 1일
Hello Anthony,Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Birmingham South. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience and you loved the pet friendliness of our hotel. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Calvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms for the price!!
2024년 1월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 29일
Dear Calvin,Thank you for sharing your thoughts on your recent visit to RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that our nice rooms met your expectations. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Zachary

2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 25일
Hello Zachary,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Birmingham South. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Denise

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Sad stay
Thanks for the message. The phone didn’t work in the room to dial 0. I tried multiple times because the tv has no signal. I went to the front desk and they said the service was out until tomorrow. Very disappointed after a 7 hour drive. I’m hoping maybe for a discount. So we have no tv or Wi-Fi. Also I had to clean up what looked liked sticky globs of red jelly substance on the floor by the bed and other places on the floor. Hair inside folded towels. Hardly any water pressure for shower. People smoking outside of their room next door and could smell it strong.
2024년 1월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 1월 23일
Dear Denise,Thank you for telling us about your recent visit to RED ROOF INN BIRMINGHAM SOUTH. I was disappointed to read that the issue you had with your phone, the low water pressure and the other issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

8/10 - 좋아요

Jimmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 23일
Hello Jimmy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I like the fact that it was quiet and clean
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 20일
Dear Kimberly,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Birmingham South. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness and quietness of the hotel. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Esli E

2024년 1월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 2월 11일
Dear Esli,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 - 괜찮아요

Randy

Traveling with packed car and the facility gave me a room number 236, in back, where I could not see my parked car and only had 4 parking spaces plus 3 handicap spaces. Yes, property has security cameras but not liable for theft. On top of that, my room (236) also had no dial tone to call front desk and cops were arresting a person at the hotel as soon as I got there. I only showered and slept for 3 hours before I left back on the road. Not recommended for traveling.
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 19일
Dear Randy,We are sorry to hear your recent experience at the Red Roof Inn Birmingham South did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

SANTRESSA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The PITS!!!
The hotel was not what I expected, there were bugs in the room and the other occupants that had rentals were very loud and made us very uncomfortable.
2024년 1월에 7박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 17일
Dear Santressa,I appreciate you sharing your feedback following your stay at the Red Roof Inn Birmingham South. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the loud noise you encountered and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Tatiana

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 16일
Hello Tatiana,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Daphne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 13일
Hello Daphne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

edgar

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
buena atencion limpio seguro
2023년 12월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 26일
Estimado Edgar,Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía en el Red Roof Inn Birmingham South. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros, especialmente en lo que respecta a nuestro buen servicio, la limpieza y otros comentarios amables que mencionó. En Red Roof, los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Una vez más, gracias por publicar tu reseña. Esperamos que nos visite nuevamente en el futuro.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 26일
Hello Mary,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Birmingham South. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 23일
Hello Matthew Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Linda

반려동물 동반 여행
별로예요: 편의 시설/서비스
Reservation was canceled because I have dogs.
2023년 12월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 22일
Dear Linda,Thank you for taking the time to tell us about your experience at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused due to your reservation been cancelled because you had dogs. However, based on the pet policy for this property, this property adheres to a strict one pet per room, which should not exceed 80 pounds. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Hua

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Adraine RediResponse Specialist 님, 2023년 12월 18일
Hello Hua,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Linda

2023년 12월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2023년 12월 14일
Hello Linda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Price and Clean
Great rates and clean room.
2023년 12월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 12일
Dear Tracey,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Birmingham South. Our goal is to provide a clean and affordable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kareem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great price for a clean place to stay.
Newly renovated for a great price. Also the lady at the front desk, cathy i believe, was excellent.
2023년 12월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 12월 11일
Hi Kareem,Thank you for your response. I am happy that you were pleased with our renovations and our prices. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I will definitely share your sentiments with the rest of the team to commend Cathy for being excellent. Positive feedback like yours, is always an encouragement to our Red Roof staff as we strive to continuously improve the quality of our guest experience. Thank you for choosing Red Roof Inn Birmingham South. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I stayed off and on for a week because of home repairs. Staff were very friendly and rooms were clean. My dog stayed with me at no extra cost
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 9일
Thank you, Michelle, for taking the time to complete our online survey regarding your recent stay at the Red Roof Inn Birmingham South. It is so rewarding to read that our staff were very friendly and rooms were clean. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit.Red Roof loves pets and yours is no exception! We look forward to having you visit with us again in the future, so you can take further advantage of our pet-stay-free policy.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Dale

2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 6일
Thank you, Dale, for being our guest at the Red Roof Inn Birmingham South. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 12월 5일
Hello Michelle,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Birmingham South. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist