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호텔 인디고 버밍엄 파이브 포인츠 사우스 - UAB, IHG 호텔 여행 후기

4 out of 5
호텔 인디고 버밍엄 파이브 포인츠 사우스 - UAB, IHG 호텔
1023 20th Street South, Birmingham, AL

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 963개 이용 후기 중 397개" "
평점 8 - 좋아요. 963개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 963개 이용 후기 중 132개" "
평점 4 - 별로예요. 963개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 963개 이용 후기 중 96개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Patrick

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor service all around
2024년 3월에 1박 숙박함
답변 제공: sj 님, 2024년 4월 22일
We apologize for the inconvenience and will be looking into it.

2/10 - 너무 별로예요

john

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Small problems like no toilet paper, no coffee maker, room too cold paled beside the elevators not working. Walked up 5 Flights and now down flights with luggage. Unsafe for older people. Staff apologetic but that doesn’t help. Offered a free breakfast. Ridiculous.
2024년 3월에 1박 숙박함
답변 제공: sj 님, 2024년 4월 22일
We apologize for the inconvenience and will be look into it.

6/10 - 괜찮아요

Ann

단체 여행
좋아요: 청결 상태
The elevator didn’t work properly. There was no bartender to work the bar. We were charged for extra guest but no extra bath linens were supplied. Valet service was great, the one plus! We had stayed at an Indigo in Seattle and were very pleased but this one definitely did not measure up.
2024년 3월에 1박 숙박함
답변 제공: sj 님, 2024년 4월 22일
We apologize for the inconvenience and will work on fix it and we hope that you come back soon.

10/10 - 훌륭해요

Shawn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
hotel was nice and clean. Outside area was a little loud at night but that is not the hotel's fault. Staff was very nice and helpful!
2024년 3월에 1박 숙박함
답변 제공: sj 님, 2024년 4월 22일
Thank You and we apologize

6/10 - 괜찮아요

Melissa

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Staff was very friendly and attentive. Beds were comfy. Lots of rust spots in bathroom. No shampoo, conditioner or body wash in dispensers in shower. Luckily we brought ours. We had two double beds but only two towels. Had to ask for me. Easy fix. Walls are thin. Can hear everything outside your room. Very noisy. I didn’t sleep much due to the road in front of hotel sounding like a drag strip from midnight to 4 am.
2024년 3월에 1박 숙박함
답변 제공: sj 님, 2024년 4월 22일
We apologize and will be looking into it and fix the problem.

8/10 - 좋아요

Tanya

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are the best I have ever experienced! The room looked amazing but the dirty floors turned my socks black and the only temperature we could experience was either a freezing 63 degrees or 74degrees.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Sandra

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

David

2024년 1월에 1박 숙박함
답변 제공: Armo Johnson 님, 2024년 4월 23일
Thank you....

6/10 - 괜찮아요

Anthony

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I am a huge fan of Hotel Indigo so when I booked this hotel I expected the same level of experience that I received at the other Hotel Indigo properties! Highly disappointed! Staff was amazing but the overall property was disgusting. Never will I stay at this location again.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Jada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing & accommodating. There are sooo many things do around there, it’s amazing. The worst part was finding parking at the hotel but it wasn’t bad at all.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

James

It was in decent shape for age of the hotel. The bathroom seemed a little dirty. Or wasn’t cleaned well. They seem to also have some issues with the elevator
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Cristina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The shower cap was the only redeeming quality
When we checked into our room (502), we had no hangers in the closet, there was no mini fridge, the door jam was unattached so we tripped on it coming in. When we pulled down the covers there was a hair in our bed - and not one from a scalp. There was a carbon monoxide detector velcro'd to the top of the dresser under the television - I am pretty sure that's not where that's supposed to be - is that even legal?! I had already called the desk for hangers, and called again requesting that our sheets be changed. The front desk clerk was kind and came upstairs. We spoke to her about the issues and she moved us to a different room. The new room (701) was a suite, however - The handheld shower head fell off, the water at the mini bar didn't turn on, the bathroom door takes full body force to slide open - and the interior handle has a sharp edge, so using that much force to open and close it actually hurts?! There were only THREE towels in the bathroom - two bath, one hand. Oh and the mat. But...3 towels?! For 2 people?! The TV is not a smart TV - and the guide buttons on the remote didn't work, and although we paid for the VERY overpriced valet parking in the app as requested ($35?! that's wild), we waited 20 mins for the car before anyone even noticed we were waiting. This was maybe one of the cringiest hotel stays ever - it was so bad it was almost comical? The staff was nice enough, but this hotel is honestly just awful. However - the shower caps were A+. so. there's that.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Christopher

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient location. No fridge in room. Ice machine not on all floors. Nice and helpful staff.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience!
The stay was great! The place is a little outdated but wasn’t bad at all in my opinion. The person at the front was super helpful. I hate that I forgot her name but she was friendly and welcoming and gave recommendations in the area and made sure we were signed up for freebies. It also felt safe! The location is walkable to a lot of stuff and the bartender was SUPER personable, helpful and friendly. Would go back!
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Madeleine

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kathy

2024년 1월에 1박 숙박함

4/10 - 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Indigo
Ads about the amenities were misleading wasn’t booked in the room I had reserved no maid service had to ask for more towels and coffee elevator didn’t work half the time ice machine was broke sheets were stained and lost water service on the second day during shower and had problems with keycards staff was friendly but hotel was not up to date and very noisy they don’t tell customers about the noise levels until they are booked
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Denard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2023년 12월에 1박 숙박함

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was downtown… restaurants across the street.. but no refrigerator s or microwave in the rooms
2023년 12월에 2박 숙박함
답변 제공: Armo Johnson 님, 2024년 1월 3일
Thank you!!!

8/10 - 좋아요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Birmingham overnight
We came into town for a concert. Perfect location, with great places to eat. The parking without valet was not bad, no charges. Not a whole lot of room to park out front to check in. Only one elevator worked and it was fairly small. The beds were comfortable.
2023년 12월에 1박 숙박함
답변 제공: Armo Johnson 님, 2024년 1월 3일
Thank you for staying with us. We are so sorry for the inconvenience with parking and the elevators. Looking for to the next time you are in town.

10/10 - 훌륭해요

Darius

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Cithrah

2023년 12월에 1박 숙박함
답변 제공: Armo Johnson 님, 2024년 1월 3일
Thank you!!!

4/10 - 별로예요

Jessa

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Will overcharge you for a room with major issues
The front desk people were absolutely incredible. But the AC was broken for both nights of my stay. And the TV was half Telemundo and didn’t have the correct channels to the channel guide. I got food poisoning and just wanted to watch tv and they sent up “maintenance” which was actually a cleaner who just went out of his way to try to help. He was nice but couldn’t fix the issue. The AC was 74 the first night I stayed and 64 the second. When I was presented my bill it was $49 over the cost hotels.com had given me with no explanation and then when I asked for a discount because of my issues they dropped it to the original quoted price. I had to ask twice more and in the end for all my issues with the hotel they only credited me $59. There are no coffee pots in the room. No cooler. Only tiny tiny trash cans. Overall not a hotel I would go back to. But again, front of house staff were very very friendly and helpful as they could be despite the issues.
2023년 12월에 2박 숙박함
답변 제공: Ed 님, 2023년 12월 7일
I'd like to apologize for the Issues. Thank you for taking the time to share that with us so we can make it right.

4/10 - 별로예요

Jodi

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I have loved every hotel Indigo that I have stayed at. So, I didn't hesitate to stay at this one when I had to make a last minute reservation. It was pretty disappointing. There were gobs of hair in random places, pubic area hair in one of the supposedly clean towels, the floor was dirty, the elevator was sketch and did not come up to the fifth floor two of the three times I needed to go down.
2023년 12월에 1박 숙박함
답변 제공: Armo Johnson 님, 2024년 1월 3일
First of all my apologies on the Disappointment that you had here with us here at (Indigo Downtown Birmingham) We would love to earn your business one more time. Thanks!!!!

8/10 - 좋아요

Kasi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really cool vibe. Close to some interesting places and restaurants. Bar inside was really nice as well!
2023년 11월에 1박 숙박함
답변 제공: Mr. J 님, 2023년 12월 6일
Thank You for staying with us we love for to come again.So that we can make all you stay be enjoyable.

10/10 - 훌륭해요

Rocio

2023년 11월에 3박 숙박함
답변 제공: Armo Johnson 님, 2024년 1월 3일
Thank you!!!!!

8/10 - 좋아요

Ayanna

2023년 11월에 4박 숙박함
답변 제공: Mr. J 님, 2023년 12월 6일
We thank you for staying with us a please come again we will be happy to make your next stay enjoyable.

10/10 - 훌륭해요

Miko

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Receptionist was great, valets guy was polite, the room is fantastic! No complaints. Enjoyed the day! Thank you 😊
2023년 11월에 1박 숙박함
답변 제공: Shelly 님, 2023년 11월 27일
We really appreciate your kind words and hope you will return in the near future.

2/10 - 너무 별로예요

john

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Mr. J 님, 2023년 12월 6일
We thank you for your stay with us and we hope you come again we love to make your stay an enjoyable one.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Mr. J 님, 2023년 12월 6일
We thank you for staying with us and we hope you had a nice stay to come again so we come make your stay enjoyable.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Room had the potential to be really nice. Just worn out. Specifically the floor was in pretty bad shape. Staff was very friendly and nice. Good location
2023년 10월에 1박 숙박함
답변 제공: Shelly 님, 2023년 10월 23일
We appreciate your response and business and will look closely at the floors.Rachelle SanchezDirector of Sales

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel was very clean, staff very friendly. It is extremely loud at night and difficult to sleep from all the outside noise!
2023년 10월에 2박 숙박함
답변 제공: Shelly 님, 2023년 10월 23일
We appreciate your business and feedback, being a college town, it is busy area. We are so close to many restaurants and venues. We hope to see you again.

10/10 - 훌륭해요

Alexander

2023년 10월에 1박 숙박함
답변 제공: Mr. J 님, 2023년 12월 6일
We thank you for your stay with us a please come again we will be happy to make your stay with us very enjoyable.

8/10 - 좋아요

Remy 님, Austin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Well situated to enjoy the local nightlife
2023년 10월에 1박 숙박함
답변 제공: Shelly 님, 2023년 10월 18일
We appreciate your business and positive response. Is there anything we can do better? Please let us know.Rachelle SanchezDirector of Sales

10/10 - 훌륭해요

Erica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shelly 님, 2023년 10월 16일
HI Erica, thank you for the 10 out of 10 score. We love to see that and hope to see you again soon.Rachelle SanchezDirector of Sales

10/10 - 훌륭해요

dashana

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Parking is too expensive to be so slow with pick up. My shower, sink, bathroom floor not cleaned during my 3day stay. I had to request to have my sheets changed.
2023년 10월에 4박 숙박함
답변 제공: Shelly 님, 2023년 10월 16일
Hi Dashana, I apologize for your bad experience we would have changed your room if you asked. I will share this with our housekeeping department. Give us another try and we will make sure the room is perfect!Rachelle SanchezDirector of Sales

10/10 - 훌륭해요

Nakia

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about the property from the staff to the room the only thing I didn’t like was that I had to walk around the front of the building every night just to get into the hotel when the back door should be key only but I know they probably do that for safety reasons. But other than that 5 stars.
2023년 10월에 3박 숙박함
답변 제공: Shelly 님, 2023년 10월 16일
Hi Nakia (beautiful name) we are so happy you loved our hotel and hope to have you stay with us again soon.You are correct the glass door in the back of the hotel is locked for safety. The garage is by room key also.Thank you again!Rachelle SanchezDirector of Sales

10/10 - 훌륭해요

Taura

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved Hotel Indigo
Great location, staff was amazing
2023년 10월에 2박 숙박함
답변 제공: Shelly 님, 2023년 10월 13일
Good morning, Thank you for the great review Taura. We hope to have you back again soon.Rachelle SanchezDirector of Sales

10/10 - 훌륭해요

scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shelly 님, 2023년 10월 6일
We really appreciate your kind words and hope to have you back in the very near future.Best regards,Rachelle SanchezDirector of Sales

4/10 - 별로예요

eduardo

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A/c in the room was not working we needed to spend the night at 78 degrees with no air circulation. The hotel has one elevator that can maybe work. Showers have began to grow Bacteria on the faucets. Just go to a newer hotel…
2023년 9월에 2박 숙박함
답변 제공: Shelly 님, 2023년 10월 2일
My apologies Eduardo for your disappointment and discomfort. We really appreciate your business and feedback. Please tell me the room number or your last name so I can put that room out of order to fix the problems. Please give us another chance in the near future. Were you here on business? I'll wait for your response so we can take care of the room right away.

8/10 - 좋아요

Holly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly Staff, Great Food & Cocktails
The hotel staff were wonderful and very helpful. Breakfast was delicious, and the cocktails at the bar were excellent. It is in a part of town where sometimes some outside noise can be loud, but it wasn't too bad. Our room had no refrigerator, and the coffeemaker only had decaf coffee. The staff probably would have given us regular coffee had we asked, though. They were very accommodating. The fridge thing was kind of a bummer. They may offer rooms with them, though--if you're looking to book, maybe check that. Overall, a great stay.
2023년 9월에 2박 숙박함
답변 제공: Shelly 님, 2023년 9월 26일
I am so happy your stay was wonderful. My apologies regarding only having decaf coffee. I can relate to that; I need regular coffee. Our suites have refrigerators and microwaves only, so next time you are in town or making a reservation inquiry about our available suites. Have a great week!

10/10 - 훌륭해요

Pavan Sai Rahul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Shelly 님, 2023년 9월 15일
We do appreciate your business and so happy your stay was a success.

4/10 - 별로예요

veronique

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no lunch served, apparently chef only was available for breakfast and dinner. One Elevator broken. Dog hair all over rug. Not a great experience.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 13일
I am terribly sorry for your experience. Our RX Lounge and Bar is open only in the morning for breakfast and for dinner. We do have the grab and go open for 24 hours a day. This is also stated on our website. I hope you do come back and visit us soon. Thank you.

10/10 - 훌륭해요

Jacqueline 님, Lake Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 2박 숙박함
답변 제공: Shelly 님, 2023년 9월 15일
Hi Jacqueline, Is there anything I can help you with?

4/10 - 별로예요

Russell

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Shelly 님, 2023년 9월 15일
Hi Russell, is there anything I can help you with your previous stay at the Hotel Indigo?

10/10 - 훌륭해요

Ashley

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Couldn’t have pick a better hotel. The GM and staff were top tier! Also enjoyed the location literally everything was walking distance. Will definitely stay again.
2023년 9월에 1박 숙박함
답변 제공: Gabriel Hinojosa - General Manager 님, 2023년 9월 9일
Thank you for letting us know you had a pleasant experience while with us! We would be honored to serve you again in the future

10/10 - 훌륭해요

Cerica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2023년 8월에 2박 숙박함
답변 제공: Mr. J 님, 2023년 12월 6일
We hpoe that your stay with us was enjoyable and that we can all make sure that you have a good time when come to the hotel.

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great with the room and the staff. The issue that will prevent me from returning is the loud music from the nightclub next doir. The place doesn't close until 5 am and there was no escaping the music. All night up until 5 am... the bass. It would have been okay if I were not trying to sleep. My room was on the second floor but sounded like it was in the middle of the club.
2023년 8월에 1박 숙박함
답변 제공: Shelly 님, 2023년 8월 30일
I am so sorry for your loss of sleep. Did you ask to move to another room? We absolutely do not want to lose you as a guest. I'd like to offer you a higher floor and possibly a suite if one is available if that sounds acceptable to you. You can ask for the Director of Sales next time you are in town. Have a great holiday weekend.

10/10 - 훌륭해요

Calvin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every time I am in Birmingham I enjoy staying at the Indigo hotel at five points south. Convenient to everything, are you walkable to good entertainment….love it
2023년 8월에 1박 숙박함
답변 제공: Shelly 님, 2023년 8월 29일
We really appreciate you and your business, please visit us soon.

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great, only problem I had was my air wasn’t working properly in my room but they were very nice about it and didn’t have a problem with putting us in another room.
2023년 8월에 1박 숙박함
답변 제공: Shelly 님, 2023년 8월 28일
Awesome and thank you for sharing that with us and we hope to see you in the near future.