외관

익스텐디드 스테이 아메리카 셀렉트 스위트 - 버밍엄 - 펠럼 여행 후기

2.5 out of 5

이용 후기

5.8
평점 10 - 훌륭해요. 211개 이용 후기 중 40개" "
평점 8 - 좋아요. 211개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 211개 이용 후기 중 40개" "
평점 4 - 별로예요. 211개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 211개 이용 후기 중 59개" "

6.6/10

청결 상태

6.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

Casey

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud. Rooms were sterile and uninviting. The beds were uncomfortable and was unable to sleep (sheets felt like plastic). Disappointing overall.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 19일
Dear Casey, We apologize for the discomfort you experienced during your stay. Your feedback regarding the noise level, room ambiance, and bed comfort is concerning and does not reflect the experience we aim to provide. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

8/10 - 좋아요

Debra

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The big complaint would be the door to the hotel where you had to use your key card to get in. Took several tries each time but it was safe area and wonderful staff. Beds were not the best but comfortable
2024년 3월에 2박 숙박함

4/10 - 별로예요

Kamila

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함

8/10 - 좋아요

Reginald 님, Carlisle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was pleased with the helpfulness of the night staff.
2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 14일
Dear Reginald, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations for our associate's services, and we are delighted you enjoyed your stay. We enjoyed hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Dylan

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very convenient location for Oak Mountain Amphitheatre. Price wasn't bad, but very much a no frills hotel with a lot of run down stuff and "unique" smells
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 19일
Dear Dylan, We are glad our convenient location served the purpose of your visit and that you found us of great value considering the price. However, our goal is to exceed our guests' expectations, and we regret not doing so in the outlined areas. Your observations have been duly noted, and we will address this with our team to ensure a more fulfilling experience for future guests. Thank you for the valuable feedback; we hope to see you again soon.Sincerely,Hotel Management

4/10 - 별로예요

Vicki

별로예요: 청결 상태, 직원 및 서비스
Not Happy about the condition
Should change the sheets every morning. I do not know if it is a hotel or extended kind of place for people to stay for more than few days at a time. Still need to change out clean sheets and towels.
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 27일
Dear Vicki, We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We are grateful for your comments and hope you will stay with us again. Sincerely,Hotel Management

4/10 - 별로예요

Willard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Ashleigh

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
RUDE customer service; she sat behind the door for 10 minutes to continue her phone conversation before checking us in; key never worked to let us in the main door; I had to wait for guests to let me in every time; bed felt like rocks; a/c was ridiculously loud all night
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 15일
Dear Ashleigh, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jeffred

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Need a refund for my traumatic experience
It was horrible from the check in til waking up to smoke filling the hallway fire alarm blaring
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Michelle

별로예요: 직원 및 서비스, 편의 시설/서비스
Had to wait 10-15 mins for front desk attendant to come to front desk. Hotel smelled of tobacco.
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

nicholas

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Amphitheater behind hotel with rap concert
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Extremely rude night clerk
We arrived at nearly 2am to check in after a very long day, exhausting day. Walked in to find the reception desk closed with a wooden partition pulled down. There was a phone with a note on the wall that said to call a number for service. The phone on the wall didn’t work so we had to use our cell phone. The lady that answered said she would be there in 10 minutes. we waited and nearly 10 minutes later we were “greeted” by an incredibly rude lady. She went through the motions of checking us in. Gave us keys that didn’t work. We couldn’t even get into the door to the hotel, we were still in this little lobby area. She took the keys and ran them through the machine again. This time they worked. We got to our room and the keys didn’t work. We walked back to the lobby area to find she had already closed the wooden partition again. We knocked and said hello very loudly and she barely cracked the partition open. Took the keys and ran them through the machine again. Then she tried them herself on the door to the laundry room. We walked to our room a few doors down and of course our keys didn’t work again. This time she saw and she abruptly walked toward us and practically shoved me out of the way to use the master key that was around her neck. She opened the door and turned around without saying a word. I said to my friend that I hope we don’t need to leave the room and get back in. I sarcastically said to the night clerk Thank you for your assistance. Sorry you had to do your job.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
It was a great stay. The employees were fantastic!
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Roy

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Front desk closed early
Booked online and went to checkin at 8:30pm and the front desk was closed for the night… Took over an hour to get rebooked at another location
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Kristin

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The area around the property is very convenient. We ended up leaving a day early and paying for the night we didn't stay because of the room. The floors were not clean at all, the beds were really uncomfortable. The kitchenette area was nice, I liked that it had the little closet area and the table to eat at but the overpowering weed smell and the over all cleanliness needs to be handled. Especially when you have a small child staying.
2022년 8월에 2박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 9월 2일
Thank you for taking the time to rate and review your stay with us, Kristin. We appreciate your constructive feedback and will work on the areas that you mentioned. We hope to see you again in the future.

2/10 - 너무 별로예요

Labrina

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible stay in Pelham Alabama
The most horrible state ever my room was right by the doors people out 3 o’clock in the morning talking by the window all night every night I couldn’t sleep one night.door keeps slamming the people upstairs stomping and running the beds very very uncomfortable the smell in the room is horrible made me sick the whole nine days I was there. I would never return or recommend nobody there need to get better beds
2022년 6월에 9박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received, Labrina. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.

2/10 - 너무 별로예요

Carrie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Carrie. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not bad
For the price, it was a decent place to stay. My only complaints would be 1. The bed was a bit uncomfortable and 2. The shower wasn't that great either (it had very low pressure so it took me longer to wash my hair) but for the price, it's not a bad place to stay. The place is clean, the staff is nice, the location is good.
2022년 6월에 7박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Thank you for sharing your experience as we truly value the opinions of our guests, Mary. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

10/10 - 훌륭해요

Isaiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place and very convenient
Relaxing
2022년 5월에 7박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Thank you so much for the terrific rating, Isaiah! We are thrilled to see that you enjoyed such a great stay! Please come back and visit us soon!

4/10 - 별로예요

Gwendolyn

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
. She can take it or nothing.
The hotel was clean but for a person with asthma it smells like smoke. It took 15 minutes to get on the elevator because you had to wait and then it was slow and they only have one. The lady that waited on me was amazing. But when she was trying to get me a smoke free room the other lady said very rudely I just gave the last one out. She can take it or nothing.
2022년 4월에 3박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 5일
We appreciate your honest feedback, Gwendolyn. We apologize that your stay was impacted by the unpleasant odors and issues with customer service. We hate to see that it was not the exceptional experience that we intended for you and will make sure that we address them with upper management for immediate action and resolve.

2/10 - 너무 별로예요

Josiah

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property looks nice from the outside and that’s where it ends. The whole place smells. Do not stay here.
2022년 4월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 5일
Thank you for taking the time to rate and review your stay with us, Josiah. Please accept our apologies that your stay was not satisfactory. We are so sorry for the inconvenience that this created and look forward to addressing these issues with the team to avoid them in the future.

2/10 - 너무 별로예요

Carla

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed shock
2022년 4월에 1박 숙박함
답변 제공: Astrid - Guest Engagement Specialist - WoodSpring 님, 2022년 5월 5일
We are disappointed to see the lower rating and apologize for any issues that you encountered that led to this. Thank you for allowing us to host you and we hope that your future travels are both comfortable and pleasant.

10/10 - 훌륭해요

Randall

2022년 4월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 5일
Thank you so much for the spectacular rating! We would love to welcome you back the next time your travels bring you this way!

4/10 - 별로예요

gerald

가족 여행
별로예요: 청결 상태, 객실의 편안함
We arrived to the hotelat 9 pm after a long day of travel. We had to wait 20 mins in the lobby for an attendant to arrive to check us in. The beds are TERRIBLE! It is an old spring mattress with no box spring sitting on top of a metal rack with wire mesh. The room looked fairly new remodeled. But the floor was grimy. Like i always say you get what you pay for. The staff was nice.
2022년 4월에 2박 숙박함
답변 제공: Claire - Guest Engagement Specialist - WoodSpring 님, 2022년 5월 5일
Hello Gerald. Please accept our sincerest apologies for the issues that you encountered with the cleanliness and the bed. This is not the exceptional stay that we intended for you, and we speak with management so that we can improve in these areas.

4/10 - 별로예요

Joey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I liked that it was cheap to stay. I think they are setup as an extended stay place for businesses to keep there crew. Not really for 1-2 night stays. Beds are not comfortable, but I have slept on worse. The walls have no insulation. You can hear everything. One good thing, the a/c didn't work when we arrived but they fixed it quickly on a Saturday.
2022년 3월에 2박 숙박함
답변 제공: Claire - Guest Engagement Specialist - WoodSpring 님, 2022년 5월 5일
Thank you for taking the time to review and rate your stay with us, Joey. We apologize that your time with us was not satisfactory. We will work hard to improve in the areas mentioned.

10/10 - 훌륭해요

Contrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very very clean
2022년 3월에 2박 숙박함
답변 제공: Claire - Guest Engagement Specialist - WoodSpring 님, 2022년 5월 5일
Thank you so much for the spectacular rating, Contrina! We are so happy that you enjoyed your time with us!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not the Best Option
Room was adequate but not cleaned or maintained
2022년 3월에 7박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 3월 10일
Thank you for taking the time to review your stay with us. We apologize that we failed to satisfy your expectations and will make sure that we address these concerns with our housekeeping team for immediate action and resolve.

4/10 - 별로예요

Joshua

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Not staying here again
This hotel was sub-par to say the least. On the day of my checkin i was told that i wouldnt have the room that i had reserved. Upon arrival i had to wait 20 mins for someone to come to the front desk after having to call for assistance. I had to walk through the smell of Marijuana in the hallway and elevator. The beds were worn out with springs poking out. And the attitude of the staff was horrible
2022년 3월에 2박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 3월 10일
Hello Joshua. We appreciate your candid feedback. We apologize that you encountered such issues and can assure you that we will address these concerns with our housekeeping and front desk team for proper action and resolve. We are terribly sorry that your stay was not the exceptional one that we intended for you, and will work hard to avoid these issues in the future.

4/10 - 별로예요

Karen

별로예요: 직원 및 서비스
2022년 2월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 3월 10일
Thank you for taking the time to rate your stay with us, Karen. We apologize for any issues that you encountered while with us. We would love another chance to show you a better experience the next time your travels bring you this way.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pictures do lie
When i walked in there was no one at the desk, i waited for 5 minutes and still no one showed up. Then i called the hotel and someone came from the back, she seemed really nonchalant that there was a customer. When i finally was able to check in, the smell once i went through the door to get to the elevater made me want to gag. I got upstairs to the room and the bedroom was really small and the bed was definitely not a king size bed. I sat on the bed and the mattress was so horrible you could feel the springs in it. Then the mattress shifted all the way over to the wall. Needless to say i did not stay, after 2 hours i went downstairs to checkout and once again there was no one at the desk so i had to call AGAIN to get someone to come out of the back to answer my questions and to checkout. I wouldnt recommend this hotel to anyone. The lady that was working that night need customer service training and the beds need to be replaced. I really thought that would be a nice spot to get away because of the area but i was so wrong. Will definitely never stay there again or recommend it to anyone. Pictures can definitely deceive you.
2022년 2월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 3월 10일
Thank you for reviewing your stay with us. Please accept our sincerest apologies regarding the issues you encountered during your visit with us. We hold ourselves to a high standard of service and we are disappointed to see that we may have fell short delivering this during your stay. We will communicate these concerns to management so that we can improve in the areas mentioned for all our future guests.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 3월 10일
We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!

6/10 - 괜찮아요

Mark

좋아요: 직원 및 서비스
The floors were uneven, as I’d walk the vibrations caused the dresser drawers to open. The bed was too hard…had a back ache everyday. No bedside lamp, so over bed ceiling light shines straight down into eyes. Watched a cockroach crawl from the sprinkler head cover across ceiling and down wall. Since the trash doesn’t get emptied daily it’s a little disconcerting. I’m tall so I noticed the Pizza Crust thrown on top of vending machine. Pop machine didn’t have prices listed. Snack machine couldn’t dispense everything…I had to pick an alternate choice.
2022년 2월에 3박 숙박함
답변 제공: Shannon - Guest Engagement Specialist - WoodSpring 님, 2022년 2월 24일
We apologize that you did not enjoy your stay with us, Mark. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2022년 2월 11일
Thank you so much for the wonderful rating! We are so happy that you enjoyed your stay with us, and would love to welcome you back soon!

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not stay place was discussing
2022년 2월에 4박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 2월 8일
Thank you for your feedback, Lisa. We apologize for any issues that you experienced while with us. We would love another opportunity to show you a much more exceptional stay that next time the need arises.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
That family kinda feel.
I very much enjoy staying here at woodworking suites I've been here awhile my hubby and I and I've had a couple emergency situations come up and was unable to get back to my room in time for signing my renewal for the week but the staff was very nice no hassle no issues and didn't make me pay the difference one of the two times but do try to notiss that renewal cause the daily rate price is the pay of 2 to 3 nights in some cases. As far as service they don't bother you unless you need service you can exchange your linen out for like 1.75 a week I think. They'll clean on a certain day of the week for you per price not much at all but I lean our room and do our laundry there on site so I don't need to pay for linen exchange. They have rooms for pets. Sometimes it's noisy when a pet is left alone for far to long and is freaking out but the staff is usually on it.i kinda feel like family ina way the lady on night shift I think it's PJ and the Lil dog she has they are to cute and kind . She's been very kind to me. Thank you for that it's not like it once was where most staff was warm to customers it's just a job now and move along but ladies like PJ and lil pup very much appreciated and needed in these times where things are seeming so different and changes so fast it's shaking us all. People seem so angry.
2022년 1월에 7박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2022년 2월 4일
Hello Jason. Thank you for your detailed review. We appreciate hearing about the great job our team does, and how they make you feel so at home! They work hard to deliver a memorable experience and we are so happy that you noticed! We can't wait for the next chance to host you!

4/10 - 별로예요

Avis

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
I thought that the rate was good, until I saw everything that was missing. No coffee pot is inexcusable. Why would you need a kitchenette if it is unfurnished. Totally disappointed. We wouldn’t even finish our stay. We were supposed to leave on Sunday morning but we packed up and left around 7:00 on Saturday evening.
2022년 1월에 2박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 2월 1일
Hello Avis. We appreciate you taking the time to review your time with us. We hate to see that your stay was disappointing, and that we failed to satisfy your expectations. Since we are more of an extended stay, our amenity offerings due differ than that of most hotels. We believe in passing all savings down to our guests instead of adding the extra costs into the rate. We apologize that we did not fit your needs and hope that your future travels are wonderful ones.

8/10 - 좋아요

jerrem

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 9박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2022년 1월 24일
Thank you for taking the time to review your stay, Jerrem! We are happy to see the great rating, and hope to see you again soon!

6/10 - 괜찮아요

Andy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2022년 1월 12일
Thank you for letting us host you. We are pleased to see that you had an overall comfortable stay. We hope to welcome you again.

6/10 - 괜찮아요

Tibrisha

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Just what I needed!
This extended stay was very comfortable and clean which is important especially during the pandemic. I was able to cook in my room, I was able to do laundry on the first floor. There was a fully stocked vending machine for drinks and snacks. I really like the fact that I was able to control my thermostat from AC to heat. It's a safe location. It's pet friendly which I don't like but many travel with pets. Close to many food options and a Wal-Mart.
2021년 12월에 8박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 12월 29일
We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.

10/10 - 훌륭해요

Seneral

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 8박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 11월 30일
Thank you so much for the terrific rating!

10/10 - 훌륭해요

Billy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 7박 숙박함
답변 제공: -Brian, Guest Engagement Team - WoodSpring Suites 님, 2021년 11월 8일
We are so happy to see that you enjoyed your time with us, Billy! We truly appreciate you taking the time to rate us! Please come back to see us soon!

6/10 - 괜찮아요

Santana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Didn’t like the after hour check in waited 45 mins to get in my room after we drive 7 hours and it looked nicer on the outside then the inside
2021년 10월에 2박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 21일
Hello Santana. We sincerely apologize for the difficulties that you experienced with the check-in process. We know how important your time is during your travels and are so sorry for any delays that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.

8/10 - 좋아요

Leroy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No review
2021년 10월에 2박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 14일
Thank you so much for the great rating, Leroy. We hope to see you again soon the next time you are in the area!

2/10 - 너무 별로예요

STEVE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very uncomfortable. Had to wait on attendant (10min) to check in. Not enough towels, no one responded to requests. Beds are terrible. Most uncomfortable hotel I have stayed at.
2021년 9월에 1박 숙박함
답변 제공: Shannon, Guest Engagement Team - WoodSpring Suites 님, 2021년 9월 27일
Thank you for your review, Steve. We hate to see that you did not enjoy your time with us due to the issues that you encountered with the delay in checking in and the discomfort of the bed. We never want your stay with us to be anything less than perfect and we are terribly sorry that we left you with this negative impression of our hotel. Our staff works tremendously hard to accommodate you and provide you with a high-level of hospitality and we will work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service is friendly and rooms/hallways are clean.
2021년 8월에 7박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 8월 23일
Thank you for your review and rating. We couldn't be happier to see that you enjoyed your time at our hotel! Thank you so much for allowing us to host you and we hope to see you again soon the next time you are in the area!

4/10 - 별로예요

Lilia

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
I would not recommend it because the beds were not comfortable at all. Management/ staff is usually unavailable and if they are they are usually in a rude mood. It is pet friendly and the kitchenette is helpful. I guess you get what you pay for:(
2021년 7월에 20박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 8월 16일
Hello Lilia. We are so disheartened to see that we did not earn your recommendation due to issues with customer service and the discomfort of the bed. We will make sure that we use your feedback so that we can improve the guest experience for all our future guests. Best wishes in all your future travels.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was walking distance to the Oak Mtn Amphitheatre. It was very convenient.
2021년 7월에 1박 숙박함
답변 제공: -Amanda, Guest Engagement Team - WoodSpring Suites 님, 2021년 8월 2일
Thank you for reviewing your stay. Nothing makes us happier than to see that you enjoyed such a clean and comfortable stay! Our staff loves to hear when a guest leaves happy, and we hope that we have another opportunity to host you in the future!

8/10 - 좋아요

Ashanti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a good time there everyone was nice.
2021년 7월에 2박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 7월 13일
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The property around the hotel was nice, except for all the dog poop in the ground.
2021년 6월에 2박 숙박함
답변 제공: -Brian, Guest Engagement Team - WoodSpring Suites 님, 2021년 6월 16일
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take the cleanliness of our public spaces very seriously - and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.