객실에서 보이는 전망

바르셀로 로얄 비치 - 올 인클루시브 여행 후기

5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 138개 이용 후기 중 40개" "
평점 8 - 좋아요. 138개 이용 후기 중 45개" "
평점 6 - 괜찮아요. 138개 이용 후기 중 32개" "
평점 4 - 별로예요. 138개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 138개 이용 후기 중 10개" "

7.4/10

청결 상태

7.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Lyubomira

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Water in the pool was very cold. Wifi not reliable.All Barcelo hotels should offer the same quality of service but this was not the case in sunny beach hotel
2022년 9월에 5박 숙박함

4/10 - 별로예요

Kamil

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Limor

2022년 8월에 4박 숙박함

8/10 - 좋아요

Rebecca

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is really good and I would of rated it excellent if it wasn’t for the dirty pool area. The pool itself is great but lots of litter being left from the day before. Not enough bins around the pool area.
2022년 8월에 6박 숙박함

2/10 - 너무 별로예요

Milad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely garbage
100% garbage hotel. Ordered delux suit. About 180 euro a night. No towels, handsoap, shampoo, balsam, nothing when we arrived. Stayed for 48 hours and left. Food was not bad, but the rest was a disaster. I would give the hotel 3 stars, and I would not have been mad if I would pay 50 Euros a night.
2022년 7월에 2박 숙박함

8/10 - 좋아요

Jonas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2022년 7월에 7박 숙박함

2/10 - 너무 별로예요

Serkan

2022년 7월에 1박 숙박함

8/10 - 좋아요

Tom André

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 9박 숙박함

8/10 - 좋아요

sebastian

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2021년 9월에 7박 숙박함

8/10 - 좋아요

miroslaw

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 9박 숙박함

8/10 - 좋아요

miroslaw

2021년 8월에 7박 숙박함

8/10 - 좋아요

Jakub

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2021년 8월에 7박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool area is nice and the room is large, but the furniture in the room does not belong in a five-star hotel. Very outdated, very ugly. I also had to wait one hour past my check in time for my room to be ready and got no apology or anything from the front desk. They did not show any concern. Food in the buffet was ok.
2021년 8월에 4박 숙박함

6/10 - 괜찮아요

Graham

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
DISAPPOINTED CUSTOMER 😞
I was initially quite excited for our stay (I travelled with my mum and my brother), however it turned out that it was not that great after all. Let me start with the good points - the food was amazing! Great diversity and suler tasty and fresh, also the staff in the restaurant were veru polite, with exeption of one extremely miserable woman who told my mum off for taking a couple of fruits on the terrace on the lobby and 5 minites later ingnored ankther tourit who had a whole plate of food at the pool. The room was dirty(video peoof available with dry yellow liquid on the toilet seat, thick dust on the furniture, broken glass on the balcony and actual mould in the shower cubicle... Most of the staff there look as if they do not like their job and the way the speak to you is unacceptable! Manners people, manners will take you a long way!! The pool was lacking beds and umbrellas die to covid they said which was understandable. Location is good but prepare to pay for your parking. In my opinion this hotel should be awarded no more than 3 stars!
2021년 8월에 4박 숙박함

8/10 - 좋아요

Jan Christian

단체 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ikke verdt prisen
Hotellet ser pent ut, og rommene er store. Badet hadde både badekar og dusj. Renholdet var dårlig. Hår og sand på gulvet når vi kom, som aldri ble borte i løpet av de 5 dagene vi var der. Det lå hår i sluket i dusjen og vasken var tett. Madrassene var nedliggi, slik at man sov dårlig med stor bøy i ryggen. I tillegg var innsjekkingen kjempetreg, og man fikk ikke lov å utvide tiden på parkeringplassen noen timer avreisedagen, selvom det var få biler i parkeringshuset.
2021년 7월에 4박 숙박함

6/10 - 괜찮아요

jaoued

가족 여행
좋아요: 청결 상태, 객실의 편안함
Check-in & wifi KO ---- staff ok +++
Check-in inadmissible---- wifi inexistante dans ma chambre--- dommages car l'hôtel est sympa dans l'ensemble Buffet ok
2021년 7월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel ist eine Katastrophe. Ich habe eine Executive Suite mit 94 m2 im Voraus bezahlt und eine kleine Junior Suite erhalten! Das Hotel ist alt und in einem heruntergekommenen Zustand. Vieles ist kaputt und funktioniert nicht. Das Personal ist entsprechend unmotiviert. Im sogenannten All inklusive Angebot sind die meisten Getränke kostenpflichtig!
2021년 6월에 5박 숙박함
답변 제공: Andrea Kaiser 님, 2021년 7월 1일
Lieber Gast, Die Kommentare unserer Gäste geben uns die Gelegenheit, unser Hotel aus ihrer Sicht zu sehen und gewähren uns einen Einblick in jeden Service, der einer Verbesserung bedarf. Daher danken wir Ihnen für die Zeit, die Sie sich genommen haben, um Ihre persönliche Erfahrung im Hotel mittels eines Berichts zu teilen. Gleichzeitig sind wir jedoch überrascht über den Inhalt Ihres Berichts und enttäuscht, erst nach Ihrer Abreise von diesen Unzulänglichkeiten zu erfahren und möchten die Gelegenheit nutzen und zu Ihrer Information einige Aspekte Ihres Berichts genauer erläutern. Wir versichern Ihnen, dass Ihr Zimmer gemäss der gebuchten Kategorie eingeteilt wurde und Sie die korrekte Suite erhalten haben. Wir bedauern zutiefst Ihre Enttäuschung bezüglich unseres All-Inclusive Konzepts und möchten Ihnen bei dieser Gelegenheit erklären, dass – wie auf unserer Hotelwebseite ersichtlich ist - alkoholfreie Getränke, Heissgetränke, sowie lokales Bier vom Fass, bulgarischer Wein und bulgarische Spirituosen, sowie eine Auswahl an Cocktails und Longdrinks inbegriffen sind. Darüber hinaus gibt es ein zusätzliches Angebot an Premium Getränken laut unserer Getränkekarte. Diese Getränke sind für All-Inclusive Gäste mit einem Rabatt von 25% erhältlich. Es tut uns aufrichtig leid, Ihre Erwartungen bezüglich des aktuellen Zustandes unserer Einrichtungen nicht erfüllt zu haben. Wir sind uns bewusst, dass unser Hotel kein Neubau ist, jedoch sind wir bemüht, trotz seiner Limitierungen die Einrichtungen zu pflegen, damit sich unsere Gäste bei uns wohl fühlen. Wir bedauern, dass Sie uns technische Probleme, denen Sie eventuell begegnet sind, nicht mitgeteilt haben, da uns dies helfen würde, solche Unzulänglichkeiten schnellstmöglich zu beseitigen und den grösstmöglichen Komfort zu gewährleisten. Mit großer Sorge haben wir Ihre Kommentare zu unseren Mitarbeitern gelesen, denn ihr Service ist oftmals für ihre Kompetenz und aufrichtige Zuvorkommenheit gelobt worden und wir versichern Ihnen, dass das was Sie beschreiben nicht Norm bei uns ist. Wir danken Ihnen für die Zeit, die Sie sich genommen haben, um uns über Ihre persönliche Erfahrung zu informieren und möchten Ihnen versichern, dass Ihr Bericht an alle Abteilungsleiter zur Auswertung und eventuellen Ergreifung von Maßnahmen weitergeleitet wird. Unser Hauptanliegen ist die Zufriedenheit unserer Gäste und deren Wunsch, Jahr für Jahr unsere Hotels zu wählen. Aus diesem Grund überprüft das Management-Team zusammen mit allen Abteilungsleitern regelmäßig unsere Einrichtungen, Restaurants, deren Menüs und Produkte und unternimmt Service-Schulungen, um die Beachtung unseres hohen Qualitätsstandards als unterscheidendes Merkmal unserer Marke zu garantieren. Daher hoffen wir, die Freude zu haben, Sie bei Ihrem nächsten Besuch am Sonnenstrand wieder begrüßen zu dürfen und möchten Sie bitten, uns über jeden eventuellen Mangel zu informieren. Wir verpflichten uns, unser Bestes zu tun, um Ihnen eine fantastische Urla

6/10 - 괜찮아요

Diego

2020년 9월에 2박 숙박함

10/10 - 훌륭해요

Nadir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hôtel
Great séjour!!good for kids++
2020년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing and very enjoyable Convenient location and good food.
2019년 9월에 2박 숙박함
답변 제공: PAGM 님, 2019년 9월 27일
Dear guest, Our team would like to thank you for your recent visit at Barcelo Royal Beach and for taking the time to give us your opinion. It is great that you have had a nice time with us and you felt comfortable at our premises. As you have mentioned, our complex has a central location in the heart of Sunny Beach and in a few minutes from the beach, and we are glad you have appreciated it. We are pleased to read that the cuisine offered to our Buffets corresponded to your taste, we will certainly pass your appraisal to the Executive Chef for the efforts of his entire team. Finally, thank you once again for your nice words. We would be looking forward to having the chance to serve you again soon in order to provide you with more lovely vacation memories from Bulgaria. Kind regards, The Management

8/10 - 좋아요

Dorit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
החוויה היתה בסדר גמור.. מהנה
2019년 9월에 7박 숙박함

10/10 - 훌륭해요

osamu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I was appalled at the room we were given. I had booked a studio suite with a king size bed. This turned out to be in a semi deserted block at the end of the shopping mall attached to the hotel. It was scary going there in the dark each night, taking the lift to the 3rd floor, which was also deserted and dimly lit. As for the king sized bed, it turned out to be two old wooden single beds pushed together. Not attractive and certainly not comfortable. The reception staff and manager listened but refused to change us and as we were two females (my daughter and I), we felt let down and vulnerable being in a different building to the main hotel.
2019년 8월에 7박 숙박함
답변 제공: PAGM 님, 2019년 9월 18일
Dear Guest, At first place, it is very important for our team to receive your valuable feedback. Still, we are sorry to read that you didn't feel fully satisfied with the unit you have booked. Please note that all the studios are located in the side sections of our complex. All sections are with direct access to the pool and garden area, the Pool Bar, the Sports Bar, the Lobby, the Reception, and the Buffets. Our complex is a closed one and our Security department is controlling the access through a key card system and monitoring all the premises through a video surveillance system. The common areas are illuminated with motion-sensor lamps and we are sorry if you didn't feel safe as the safe stay of all our clients is one of our main priorities. Please be kindly assured that our Reception Manager is striving to satisfy the requests of all our clients as soon as such a possibility exists. Still, at the beginning of September, our complex has had a high level of occupancy. We are sorry that you were not pleased with the bedding, your comment will be certainly taken into consideration by the Management team. Finally, we would like to apologize again for not being able to meet all your expectation and we do hope to have the opportunity to welcome you in the near future in order to show you the true level of our services. Kind regards, The Management

8/10 - 좋아요

Inbal 님, Israel

가족 여행
좋아요: 청결 상태
good hotel. The reception hardly answerd the phone. One of them was rude and yelled at me not to call there and hunged up on me. So i went all the way to reception to get soap because the house keeping did not leave us few days!
2019년 9월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad sleep!
When I make the reservation I have the option for my bed, I choose king size bed but i get 2 separate beds and very low quality, my back painful very morning
2019년 8월에 3박 숙박함
답변 제공: PAGM 님, 2019년 9월 4일
Dear guest, First of all, we would like to thank you for being a guest of Barcelo Royal Beach. Please accept our apology if the bedding was not prepared as you preferred it. We are striving to follow strictly the requests of our clients and we are sorry for any inconveniences that might have appeared in this regard. We do hope that you have already confirmed at our Reception your preferences so the issue could be arranged with no further delay by our housekeeping department. We do encourage you to feel free to contact our team for any comments regarding your experience as thus you are helping us understand the point of view of our guests and to increase the level of our services. Kind regards, The Management

6/10 - 괜찮아요

Alexandre

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Prestation pas à la hauteur du standing de l'hôtel, sur-coté, et le service client laisse à désirer (2 semaines en all-inclusive...)
2019년 8월에 14박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Cher Alexandre, En premier lieu nous vous remercions pour le temps que vous avez consacré à partager vos impressions sur votre séjour au sein de notre hotel Barceló Royal Beach, car c'est grace à des commentaires comme les votres que nous serons en mesure de maintenir et bien évidemment si nécessaire, d'améliorer la qualité de nos prestations. Notre principal engagement est la satisfaction de nos clients et notre but, la préférence pour nos hotels d'année en année, c'est pourquoi notre équipe de Direction avec les différents Chefs de département contrôlent régulièrement nos installations, révisent les menus de nos restaurants et entreprennent des formations régulières afin de garantir le respect de nos exigeants standards de qualité qui sont le signe distinctif de notre marque. C'est pourquoi nous espérons avoir à nouveau le plaisir de vous accueillir à nouveau lors d'une prochaine visite à Bulgaria et vous encourageons à nous signaler toute imperfection de vive voix, de notre côté nous vous assurons nos meilleures intentions de vous garantir de merveilleuses vacances parmi nous. Cordialement, La gestion

6/10 - 괜찮아요

Galit

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’m never going back again
The weather was normal ,the service rooms nit good at understedmind not answering any questions or the phone the not gives keys for the room if you forgot your key in the room no towels afternoon the food not testing not clean but the local and the view from our room was excellent
2019년 8월에 4박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Dear Galit, Thank you for being as kind as to leave your feedback regarding your recent visit at Barcelo Royal Beach. It is great that you enjoyed the lovely view from the unit we accommodated you. Still, we are truly sorry to read that you have had any inconvenience with the service at the reception or at the room. The details you shared are not corresponding to our usual standards and we would like to strongly you for future occasions to contact our Management for the constructive remarks you have so our team could react swiftly and resolve the issues reported. Finally, we hope your recent experience will not deter you from staying with us again and we look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, The Management

2/10 - 너무 별로예요

Jatin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't ruin your holiday, stay away!!!
I spend on average about 70 -100 nights a year in hotels for work & holidays for 20 years now. I'd like to think I know what should be expected of 4/5 star hotels from a guest perspective. This is the first time I'm leaving a review because the experience my family I and had was so awful, it literally ruined our holiday. Firstly, the transfer we arranged with the hotel was 1 hour late to greet us at the airport on arrival, this is fine and I understand traffic delays had led to this, but when I rang the hotel to find out what had happened I spoke to the rudest reception staff I've ever, literally telling me I'd made a mistake and there is no way I could have made travel arrangements with the hotel, then proceeding to hang up on me...4 times! Finally we were about to get into a taxi when the driver arrived and explained the traffic issue. Other key issues experienced at the hotel. Cleanliness throughout the room, dirty and stained curtains, nets curtains, bed sheets and sofa furniture. Basin leaking and not repaired 4 days, which meant having water spraying on our legs each time the taps were turned on, room not being cleaned on 3 occasions, towels not being replaced repeated even when room is cleaned and old towels are collected, we literally had to ask for toilet roll everyday because they wouldn't replace them, each time we speak to house keeping or reception they make us walk to them to collect basic amenities. We begged the manager for a new room, no help at all!!!
2019년 8월에 10박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Dear Mr. Patel, First of all, we truly appreciate the time you spent to send us your constructive comment although we are concerned for its content as the level of services you described is not corresponding in any way to the standards of our complex. Please accept our apology if the transfer from the airport to Barcelo Royal Beach was not performed on time. Till this moment, we haven’t received similar comments by a guest of ours and we are sorry that you didn’t report it at that very day so we could investigate what was the root of the issue and take the corrective measures needed. In addition to that, our Reception is the face of the complex in front of our guests and we are sorry if your experience when being attended was negative at any moment. Our staff's service and kindness are one of our main strengths and we are quite disappointed to hear that you felt we underperformed in this area. Nevertheless, we will not fail to share your comments with our head of department for information and further revision. Please accept our sincerest apologies for the imperfections with the maintenance of the unit, all rooms assigned for new arrivals are per standard double-checked by our team to ensure that everything is functional and spotless for our guests. We are sorry that in your case you have suffered such an inconvenience with the basin, please note that the Maintenance staff tried to react as soon as possible, still, the repair took more time than we expected and we fully appreciate your cooperation. Moreover, we do apology if the cleaning was not at the expected level. We have taken good note of your remarks related to the cleanliness of the unit and these have been shared with the Housekeeping Manager so no further similar issues occur in the future. Thank you once again and we hope to have the chance to welcome you soon to meet all your needs.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place
Very good location and service
2019년 8월에 3박 숙박함

10/10 - 훌륭해요

Eyal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
2019년 7월에 4박 숙박함

10/10 - 훌륭해요

Tay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Erinomainen mesta!
2019년 8월에 7박 숙박함

6/10 - 괜찮아요

אורי

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 9박 숙박함

8/10 - 좋아요

Angie

좋아요: 청결 상태
별로예요: 직원 및 서비스
Rummet med stor balkong och utsikt över poolen och lite av havet var oslagbar, vacker soluppgång morgonen och vacker solnedgång varje dag var magiskt!
2019년 7월에 15박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Dear Angie, First and foremost, it was our pleasure having you as a guest of Barcelo Royal Beach. Many thanks for your precious review regarding your recent vacation. It is great to know that you enjoyed the spacious unit we provided you and you had some nice time at its balcony enjoying the view of the Black sea and our well-maintained pool and garden area. Finally, thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, The Management

10/10 - 훌륭해요

Sabina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing one night stay
Outstanding service and another amazing stay in Barceló Royal Beach. Would definitely come back:-)
2019년 5월에 1박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Dear Sabina, We would like to express our gratitude for the comments you made about your recent short visit to Barcelo Royal Beach. It is a true pleasure for us to read that you have spent a few lovely moments with us and that you have decided to come back to us for sure. We will be looking forward to your next visit and we will do our best to exceed your expectations. Kindest regards, The Management

8/10 - 좋아요

Stine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Et flott hotell, gode senger og store rom. Minus at alle solsengene ble holdt av med håndklær fra tidlig morgen, selv om det ble opplyst om at det ikke var lov.
2019년 8월에 4박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Dear Stine, The team of Barcelo Royal Beach is pleased to read that your vacation with us was a positive one and we have managed to meet your expectations. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that we did it during your stay. Our team continuously strives to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Regarding the occupied sunbeds in the mornings, we would like to advise that as stated clearly at the premises of the hotel and in the welcome package, sunbed could not be reserved and our pool staff is removing personal items that are left unattended for more than 30 minutes in order to ensure that there is free space for the clients that need it. We do our best to ensure the following of this standard, especially during high occupancy and we apologize if exceptionally during your stay we weren’t able to have total control on this matter. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, The Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
Location was great, very clean , could do with some entertainment
2019년 7월에 7박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process. Therefore we highly value your time and constructive remark. It is great that you felt comfortable at the well-maintained premises of Barcelo Royal Beach and that you enjoyed our central and still very quiet location. We are sorry if the entertainment program was not fully corresponding to your taste and we will be glad to receive your piece of advice regarding the activities you would like to be added. Your opinion is important for us and we are looking forward to hearing from you. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, The Management

6/10 - 괜찮아요

nancy

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
2019년 7월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel and friendly staff. Food 7 becsuse some of the items were overcooked, great variety. Staff friendly despite of cultural differences and helpful. Missing a bit more of entertainment and night show. Indoor swimming pool not heated , really cold to enjoy.
2019년 7월에 4박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Dear client, Thank you so much for appreciating the services and the facilities of Barcelo Royal Beach and expressing your opinion online for the Expedia readers. It is great that you enjoyed the friendliness and the professionalism of our staff because our team is working hard to show to the guests of Barcelo Royal Beach that their nice experience is what really matters for all of us. We are sorry about the entertainment was not what you expected, mostly as we have tried to ensure a variety of night-time shows, including Bulgarian and Brazilian dances, Sax shoe, Bulgarian Duet, Circus Show, etc. Please note that we have shared your constructive comment regarding the pool temperature to the corresponding Department Head for revision and further actions. Thank you again for choosing our hotel on this occasion and for the courtesy of your time. We are looking forward to welcoming you to Barceló Royal Beach in the near future so that we can make all your holiday wishes come true. Kind regards, The Management

6/10 - 괜찮아요

IRIS

좋아요: 청결 상태
המיקום של המלון ממש 10 המלון נראה 10 ממש !!! האוכל לא רע בכלל!! רק הצוות לא ממש אדיב וסבלני והיה לי מקרה לא נעים עם המארחת בחדר האוכל רצינו לעבור לחדר האוכל ממול אמרה לנו להחליף נעליים סגורות אכן החלפנו ושנכנסנו לחדר האוכל כולם היו בקפקפקים מאוד נעלבנו!!!!!!!!!!!! לא נחזור למלון כזה!! למרות שהשהות בו היתה כייפית ביותר !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2019년 7월에 4박 숙박함
답변 제공: PAGM 님, 2019년 9월 3일
Dear Iris, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Royal Beach, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We appreciate your positive feedback regarding the central and calm location of our closed complex which allows our guests to reach the promenade and the main street of Sunny Beach in a few minutes. Thank you as well for the nice words related to the cuisine prepared by our Executive Chef. His team will be glad to receive your appraisal as they are striving hard to reach the expectations of all our guests. Still, we would like to apologize if you were disturbed by the dress code for dinner at one of our Buffet restaurants. Just as a matter of exactness, we would like to mention that the details regarding the dress code are advised clearly in the welcome package and in front of the Cape Emine entrance. Please again excuse us if you didn't feel attended in the correct manner by any of our employees. Still, we would like to assure you that in any case, the hostess intended to offend you. The dress code is applied only for dinner just in one of our two Buffet restaurants. Thus we are able to reflect the requirements of our clients that have a different perception of the dinner-time atmosphere they would like to enjoy at our complex. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. King regards, The Management

6/10 - 괜찮아요

Brendan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
hotel good , staff useless
the hotel itself is very nice and clean and rooms are cleaned daily. the staff, on the other hand, are stone useless. when we checked in we were asked for our passports which were not a problem and we were told we could collect the next day. when we went to collect the passports they told us they could not find our passports and they did not know where there were. we then realized that they mixed up our passports with our friends' passports. the next day we were then asked for proof of payment even though we had paid at check-in, they wanted proof as it was not updated on the system. why was this not updated straight away? the second day came and we wanted to have a shower and we then realized that the shower was blocked. we rang reception and they said they would send someone but did not know how long it would be. 2 hours passed and I went down to reception and asked again and still the same answer, we don't know how long. I asked again the 3rd time and no one ever came to fix our shower. we had to time the showers that we had to shower so quick that the shower didn't overflow. so overall the hotel, in general, is nice but the staff are 100% useless
2019년 6월에 8박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
only the facility is beatifull , but the hotel smell sewer y very old furnature , the front desk never know how to deal with the guest horrible costumer service
2019년 6월에 3박 숙박함
답변 제공: PAGM 님, 2019년 7월 3일
Dear guest, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Royal Beach. Our guests' feedback is of utmost importance to ensure our demanding standards of service at all times. We appreciate your positive feedback regarding the facilities. Still, we were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless please rest assured that your review will be shared with our head of departments, including the Front Office Manager, for information and further revision. Regarding the furniture, please note that our units are being updated prior ro each season and we are sorry if you were not pleased with it. We will continue with the improvements at the premises of the complex in order to satisfy the requirements of our guests. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind regards, The Management Thank you for

6/10 - 괜찮아요

nancy

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
ארוחת בוקר בסדר אבל הלחם היה ממש לא טרי, ריח בלובי לא נעים, הצוות חסרי סובלנות ולא מסבירי פנים, לא אחזור לשם אף פעם
2019년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This ain’t a 5 star hotel as Expedia day it is. It’s a 2 star hotel. Very disappointed! Don’t waste your money! I would recommend you look at other hotels. Sunny beach area is fun and lovely and I will go back but not this hotel. The only good thing about this hotel is location but that is it. Rude hotel staff, damp smell in the room, a stinking smell in the hallway to your room! We arrived and the room look that they gave us look like the cleaners had no interest when preparing the room for our arrival! Old bed linen, no toilet paper and dirty cups. Eating in the restaurant is like eating out in Camden! It’s crazy. Filthy tables! You have to clear your own table and if you ask the people working there they will scream at rudely. Cold food. Pizza, chips, spaghetti, the usual stuff you will find in a 2 star budget hotel in Blackpool. The coffee machine was so dirty. You will be shock to experience this ain’t a 5 star resort! I accidentally visit the spa, which is a building site. They was stil operating! They should have closed the spa! It was not safe and dust and cement everywhere. Not even a locker to put your stuff in! They just placed it in a old dirty cupboard. My massage was so badly done, I would have received a better massage in SoHo. The pool areas, was okay but don’t live up to the 5 star standard. You will swim with plastics lying around. Plastic cups left all over the pool area. And if the life guard don’t come and push you off the sun lounger at 6
2019년 6월에 7박 숙박함
답변 제공: PAGM 님, 2019년 7월 2일
Dear guest, Although we sincerely regret reading that your stay at our Barceló Royal Beach fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We do thank you for your positive words for your location and for our pool area with three pools, a kids area and a pool bar. Still, we are sorry that you have had any inconvenience with the areas mentioned in your review. Just as a matter of exactness, we would like to mention that our staff is striving to perform in the best manner and that we are quite surprised that you have found them rude at any moment. Please note that thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in the units and the restaurants. Upon arrival, all the units are being prepared and supplied with the amenities of our brand as per the standards and we are sorry if some misunderstanding occurred. In addition to that, our two Buffet restaurants are being thoroughly cleaned between the different meals and the restaurant staff is maintaining the hygiene during the service. For future occasions we strongly encourage you to contact our Reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of the corresponding Department Head. We also regret that our Buffets couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Regarding the food temperature, ple

8/10 - 좋아요

Lars

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Flot Hotel
Dejlig hotel med flere pool’s, der manglede klor i poolen mens ellers var alt godt. Søde tjener, rengøring på værelset hver dag, fin og god service i reseptionen. Alt i alt en god oplevelse.
2019년 6월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 6월에 14박 숙박함

10/10 - 훌륭해요

nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함

8/10 - 좋아요

nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함

8/10 - 좋아요

Nicolae

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 7박 숙박함