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클라리온 포인트 블루밍턴 - 노멀 니어 I-55 앤드 유니버시티 여행 후기

2.5 out of 5

이용 후기

2.8
평점 10 - 훌륭해요. 5개 이용 후기 중 0개" "
평점 8 - 좋아요. 5개 이용 후기 중 0개" "
평점 6 - 괜찮아요. 5개 이용 후기 중 1개" "
평점 4 - 별로예요. 5개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 5개 이용 후기 중 4개" "

2.8/10

청결 상태

4.4/10

직원 및 서비스

4.8/10

편의 시설/서비스

3.6/10

숙박 시설 상태 및 시설

3.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Blair

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude night staff
Front desk night was horrible and rude! The female huffed and puffed because I forgot room key in room and was inconvenienced when she had to make a room key!!! I will never return after the rude comments she made.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Blair, We are disappointed to hear about your experience, and your feedback is crucial for our improvement. Your comments will be shared with the relevant department for further review and training opportunities. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Geno

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Geno, We're sorry to hear that your experience didn't meet your expectations. Please do not hesitate to contact us directly to discuss any areas of improvement during your stay.

2/10 - 너무 별로예요

Brenda

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Good-friendly competent staff, quiet, safe with a good view. Bad- no pool, took $100 at check in (?), poor breakfast choices. Ugly - stained towels, oil spots on the sheets, awful coffee, trashed lamp, mustard(?) on the bathroom wall and floor, no maid service so the one trash can was stuffed and we had to use the stained towels over and over.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello Brenda, We appreciate your feedback on your recent stay with us. We will share your praise for our staff and the serene atmosphere, as well as note your suggestions for improvement. Your detailed observations will assist us in enhancing the guest experience. Thank you for bringing these matters to our attention as we continually strive to elevate our services.

2/10 - 너무 별로예요

Tori

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wouldn’t recommend for the price. It was very unclean. The first room I was given had dirty beds and a tv that didn’t work. The second room the beds were clean, but the tv still didn’t work and the carpet had all sorts of burn and even a spot that looked like mold. There was a bad smell through the entire building as well. It was gross. But I didn’t feel like fighting with the staff to get a refund. Please book elsewhere.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Tori, Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. Rest assured that we take all feedback seriously to improve our services. We encourage guests to reach out to our management directly for further assistance. Your comments will be shared with our team for review and necessary actions.

6/10 - 괜찮아요

Andrew

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel in general was very dated. The repairs and updates seem to have DIY and they were not done professionally. Again the overall area was not clean although our room was clean and the bed was comfortable. The washcloths and towels were very worn. The free breakfast was sparce and the staff seemed unconcerned about everything. Not the best choice for families.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Andrew, We appreciate your feedback and regret to learn about your experience. Our team constantly strives to maintain high standards in cleanliness and guest service. Please feel free to reach out to our management team with any further concerns you may have. Your comments will be used constructively to improve our guests' overall experience with us.