BBQ/피크닉 공간

레지던스 인 블루밍턴 여행 후기

3 out of 5
레지던스 인 블루밍턴
2160 Ireland Grove Rd, Bloomington, IL

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 461개 이용 후기 중 337개" "
평점 8 - 좋아요. 461개 이용 후기 중 79개" "
평점 6 - 괜찮아요. 461개 이용 후기 중 18개" "
평점 4 - 별로예요. 461개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 461개 이용 후기 중 20개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Eloise

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room we were given was overpriced and very dirty. We decided not to extend our stay another night & they threatened to call the police.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Hello, thank you for your review- Although. Looking into this I see that you booked through a 3rd party and were aware of the price when you booked the room. Check-out is at 11 am, when your room was called at checkout you stated that you were going to extend your reservation 3 more calls were made to your room about extending, there was a reason that you had not done so including you were streaming church, We allowed this for several hours again, we were left waiting, it was now shifted change when they called your room again, and now check-in time for the next day, which at that point you should have been charged for that day, you did not check out of our hotel until 4:42 pm and that was only because we did say that if you did not vacate we would have to call the police, We tried to accommodate and give you time. There is a point that we can no longer do that. And yet we still did not charge you for the 2nd night.

6/10 - 괜찮아요

Eva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast and the service at the breakfast area have to improve a lot. No bread, no fruit, no eggs. The area wasn’t clean.
2024년 3월에 2박 숙박함
답변 제공: Jennifer Bryant 님, 2024년 3월 12일
I do apologize that you did not feel that breakfast was up to par during your recent stay. I really appreciate the feedback, as we use all feedback, negative and positive so that we are always growing.

10/10 - 훌륭해요

Kathleen

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The gentleman at the front desk was really nice, our room was perfect and the location was great…next to shops and food. We will stay again.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Thank you very much for the 5 Star review.

10/10 - 훌륭해요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent facility. Clean and comfortable .
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 11일
Thank you very much!

4/10 - 별로예요

Roger E.

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
When I booked the room on Expedia it was advertised as handicapped accessible. When arrived at the facility, I asked if the room was handicapped accessible. I was assured that it was. IT WAS NOT! There was a walk in shower, but no seat in the shower, no hand rails in the entire room. Fortunately, I was there to assist my spouse, or it would have been impossible for her to get into the bathroom and back out again. Expedia and this facility need to review what handicapped accessible means.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 10일
Thank you for the review.

2/10 - 너무 별로예요

Tamara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 3일
Thank you for your review

10/10 - 훌륭해요

Jeff

2023년 7월에 4박 숙박함
답변 제공: GM 님, 2023년 9월 4일
Thank you very much for the 5 STAR review.

6/10 - 괜찮아요

Kathy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom ceiling light did not work, towels bar by bathroom sink was broken and missing, there was a coffee make but there was no pot. There seemed to be only one staff member taking care of breakfast and he couldn't keep up. When we went to breakfast, there was very little selection. The trash can was overflowing. They need more staff to keep breakfast running smoothly.
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 3일
I am sorry for the bathroom light not working. The coffee pot does not have a glass pot as it is a 1 cup maker, you place your coffee cup under it like a Keurig. Should you have let the front desk know we could have fixed the light right away, and explained how to use the coffee pot. IN a perfect world we would love to have multiple employees per shift and department. We have a very small team, but we take great pride in what we do, and we try extremely hard to make sure that everyone enjoys their stay.

8/10 - 좋아요

Mary

2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 3일
Thank you for the 8/10 Score

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 3일
Thank you Very much

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함
답변 제공: Tammy Allbritton 님, 2023년 4월 17일
Thank you for the amazing 10/10 review. We appreciate you taking the time to give us a review.

4/10 - 별로예요

Allyssa

가족 여행
좋아요: 객실의 편안함
Stayed one night have been charged for 3!
I traveled and strayed here with three kids. The experience while there was OK. The hotel room was a two bedroom suite that we stayed in. Unfortunately it wasn’t very clean, and the garbage‘s were still full from the people that had stayed in the room before us. Gross! But.. the biggest problem has been since we have left! I have been charged twice for the same room and I have not been there. Still waiting on a refund, if you’re going to stay here, keep a close eye on your accounts
2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 4월 11일
I am confused, you stated you stayed in a 2 bedroom suite and that you were charged 2 times, but then you stay that you have not been here yet? We would be happy to look into your charges with you. Most times when you think there was 2 charges this is due to the room charges and the Authorization charge, which is a pending transaction that will come back to you. If this is not the case, again please contact the hotel so we can go over these charges with you. Thank you

6/10 - 괜찮아요

Karen

가족 여행
2023년 4월에 1박 숙박함
답변 제공: Tammy 님, 2023년 4월 9일
Hello, I would love to hear what we could have done better for you, to get a higher score than a 6/10. Please feel free to email the GM at the hotel. We love to hear from our guests as we use all feed back for training or celebrating.

2/10 - 너무 별로예요

Jeff

2023년 3월에 1박 숙박함
답변 제공: GM 님, 2023년 4월 3일
Thank you For your review.We would love you know why you would score us a 1, please contact the GM of the hotel to discuss any issues that you may have had at the hotel.

6/10 - 괜찮아요

Chris

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
The Expedia listing says hot tub there is no hot tub. The on-site breakfast was missing a lot of stuff. Make your own pancake was there but no batter. Missing fruit and other items.
2023년 3월에 1박 숙박함
답변 제공: GM 님, 2023년 3월 17일
Not sure where you seen that we had a hot tub available, I just went and looked and it says Spa- No. I do apologize. I do know that in the far background of the pool shows the Hot Tub that was removed, that is currently being taken care of to get a new picture.

8/10 - 좋아요

Ava 님, Plymouth

2023년 2월에 1박 숙박함
답변 제공: GM 님, 2023년 3월 17일
Thank you

10/10 - 훌륭해요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff here is excellent and does their best to make our stay the best. We had some small issues that were handled immediately. I will definitely stay here again.
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

ashley

가족 여행
별로예요: 청결 상태, 직원 및 서비스
I have been wanting to make this review earlier but I'd lost confidence that they would put my money back on my card when I paid cash in the morning. You'll understand why once you read my review. Also I must add I didnt complain during any of this because it was a trip for the kids and we wanted them to have a good time. We arrived everything seemed good. We stayed on New Years Eve. We went to our room and started putting things away and in walks the general assitant manager (I believe her title was) Yes she used her key and walks in our room. She says oh sorry I thought this room empty. Then the toilet paper roll was pretty much all used. The closet rod looked like it had never been cleaned. It was dusty in the room and we pulled out the couch for the kids right before midnight and a big blood stain on the mattress. I didn't feel comfortable even calling downstairs and didn't want to freak the kids out because they were already weirded out that our room was barged into when we first got there. Then next morning we go to check out. I'm standing in the lobby (it's during breakfast hours) 830 I belive the time was and I see legs in the door of the office behind the front desk but no one is coming to greet me. My husband goes outside doors open and still nothing. I look and AGM is sleeping in a chair in the room right behind the lobby. I'm talking to the kids and still nothing. kids go out side door opens still nothing. Kids come back door opens still nothing. I had to wake h

2/10 - 너무 별로예요

Don

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We waited a half hour for anyone to show up to the front desk to check in, it looks like they have either no cleaning staff, a terrible cleaning staff and lack of a vacuum. All the floors in the entry and rest of the hotel had garbage and debris on it. The room would have been great except for the fact it hadn't been cleaned. peanut butter ( I hope ) on the remote, it looks like someone spit or blew their nose on the kitchen chairs, same on the bathroom mirrors and switches. It was pretty odd. This hotel could be really a great place if they could figure these simple things out. Definetly not worth $350.00 for all this. I would have rather stayed at a Red Roof Inn. I would expect this from them

2/10 - 너무 별로예요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were awaken to the fire alarm going off at 6:30 am. The lobby was flooding and it was chaotic!! I need a refund or something! On Christmas Day!!??
2022년 12월에 1박 숙박함

8/10 - 좋아요

Lisa

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Moira

2022년 9월에 1박 숙박함

8/10 - 좋아요

Maxcine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First stay
The stay was great, i asked for a first floor room two days before i arrived. But didn't get it. But other than that it was good 👍
2022년 7월에 2박 숙박함
답변 제공: Jennifer 님, 2022년 8월 23일
I am so glad that you enjoyed your stay. Unfortunately, when it comes to floor preference, sometimes it just doesn't work out. I hope that next time you choose to stay with us you will get that first floor room.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Todd

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very nice hotel. Would stay there agaain.
2022년 6월에 3박 숙박함
답변 제공: Jennifer 님, 2022년 8월 23일
Thank you so much for the 5 stars. I hope that you think of us any time that you are in the Bloomington/Normal area.

10/10 - 훌륭해요

AMANDA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Hotel
Great hotel. Very clean. Nice hotel breakfast. Pool & hot tub were clean. Most of the staff was very helpful
2022년 6월에 2박 숙박함

8/10 - 좋아요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice but No thanks
Very nice hotel, however, I’m very dissatisfied with the $100 pet fee for one night which I incorrectly thought was $25. The front desk also charged my credit card for an entire stay even though I booked with Hotels.com. I notified the hotel & they said they would remove the charge & apologized but refused to compensate for the error although I asked if they could comp half the pet fee. Very nice hotel, but I will not stay here again.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfectly Clean and Friendly Staff
Newly refurbished, this eight year old hotel looks brand new. Everything is in tip top condition and perfectly clean. The front desk staff were accommodating for a late check- in and went around looking down all the hallways to bring back luggage carts for us, as people had not returned them after use. Wish we could stay longer.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Jeanette

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was amazing. Breakfast options were limited and often did NOT meet the crowd that was present. Other than that ... facility was beautiful and accommodated our needs very well!
2022년 4월에 3박 숙박함

10/10 - 훌륭해요

Melissa

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2022년 4월 18일
Thank you for your generous score, hope to see you again soon!

10/10 - 훌륭해요

Sonja

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I think I checked later the room went down to 140.
2022년 1월에 1박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2022년 2월 1일
Thank you Sonja for your generous scoring, we look forward to your next stay with us at the newly renovated Residence Inn Bloomington.

2/10 - 너무 별로예요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
No heat in my room
No working heat..complaint filed. This is where I always stay but this last time I was greatly disappointed. The front desk offered additional blankets but I was still cold. The rooms are becoming dated so not worth what they are asking.
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Tanner

2021년 9월에 1박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A bit dated but clean
Room was a bit dated but clean and the beds were comfortable
2021년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Lid to deodorant was in the elevator from Saturday when we arrived until we checked out Monday. Obviously elevators are not vacuumed daily. Dried cheese in microwave. TV was dark, hard to see images. Breakfast chosen was not breakfast served. How do you run out of fruit? Staff was friendly checking in. Front desk was ghosted Monday morning. Needed creamer for coffee. Even UPS could not find anyone. Garbage set out was not picked up after a day and a half. Brought it back in the room.
2021년 7월에 2박 숙박함

8/10 - 좋아요

shanea

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA
2021년 5월에 1박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 31일
Thank you for being our guest, look forward to seeing you again!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleased
2021년 5월에 1박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 31일
Thank you for being our guest and your generous scores. Hope to see you again!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor stay
Most of the things in my room where broken, lights shower head and stove top
2021년 5월에 1박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 11일
Thank you for your feedback, we have informed our maintenance team and had the issues corrected immediately, we appreciate you being our guest.

10/10 - 훌륭해요

dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Everything was top notch
2021년 4월에 1박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 5일
Thank you Dan for being our guest, look forward to seeing you again.

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 5일
Thank you Jeremy for your generous scores, look forward to welcoming you again.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ive stayed here before and it was really great. However, my last stay was less than acceptable. The first night, i found a box of opened cheese its in the hotel cabinets. We're still in the middle of a pandemic and i was very concerned about the cleanliness of my hotel. When I went down the next morning to discuss my concern with the hotel staff, they did nothing for me. The hotel manager simply apologized and thats it. He tried to comp me for a night as a way to smooth it over, but couldn't since I booked through Expedia. Not only was i not comped, no housekeepers were sent to my room to give it a once over for cleanliness. Also, several items in the room were broken. The toilet roll hanger was barely hanging on, the table was broken, and the kitchen sink was leaking.
2021년 4월에 5박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 5일
Thank you for your feedback, we will share it accordingly with our housekeeping and maintenance teams.

8/10 - 좋아요

Julie

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2021년 4월에 2박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 5일
Thank you for your feedback.

2/10 - 너무 별로예요

Bonnie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not Happy
I was rented a room that was not available at check out. I had to wait until 7:00 at night.
2021년 4월에 1박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 5일
Thank you for your feedback.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
Everything was great!
2021년 4월에 1박 숙박함
답변 제공: Kevin Shah - General Manager 님, 2021년 5월 5일
Thank you Amanda for being our guest, look forward to your next stay with us.