My wife and I were excited to visit Bayfield for our anniversary. We booked an expensive room at the Little Inn, expecting a pleasant stay. On a beautiful 28°C (82°F) day, we arrived to find our room freezing at 12°C (55°F). I adjusted the thermostat to 21°C (70°F) and we left, hoping the room would warm up.
When we returned, the temperature had dropped to 10°C (50°F). The front desk informed us that the thermostat only controlled the gas fireplace, and that we should use it to warm the room, as the hotel had a single thermostat in the lobby. The manager was unavailable and never called back.
The lobby was warm because the staff blocked the cooling vent. Other rooms were equally cold. We decided to leave, not wanting to ruin our anniversary further.
The front desk promised a refund the next day. However, the manager later claimed they couldn’t process it because we paid via Expedia using PayPal. They then told Expedia they refused to refund us.
Our anniversary was ruined by this poor experience and broken promises.