리셉션

베스트 웨스턴 뵈르네 인 & 스위츠 여행 후기

2.5 out of 5
베스트 웨스턴 뵈르네 인 & 스위츠
36756 I 10 Johns Rd, Boerne, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 935개 이용 후기 중 439개" "
평점 8 - 좋아요. 935개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 935개 이용 후기 중 108개" "
평점 4 - 별로예요. 935개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 935개 이용 후기 중 43개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Hugo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was not clean and the EV charge didn’t work
2024년 3월에 2박 숙박함
답변 제공: Tony 님, 2024년 3월 26일
Thank you for your feedback. We apologize for the issue you encountered with the EV charger. Also, we are sorry our cleanliness was not up to standards and we will review our cleaning processes.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room. Clean room and breakfast area, good amenities!
2024년 3월에 1박 숙박함
답변 제공: Tony 님, 2024년 3월 26일
Thank you for your feedback. We are pleased that your stay was pleasant and that we provided the service you expected. We hope to see you again soon.Sincerely,Tony H.General Manager

6/10 - 괜찮아요

Karol

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Breakfast was not stocked. 7:45 AM and the eggs and yogurt were gone and never replaced. Manager was rude about it
2024년 3월에 1박 숙박함
답변 제공: Tony 님, 2024년 3월 21일
I sincerely apologize that our breakfast was not stocked at the level we expect and you deserve. We will ensure we do a better job in the future.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

Christoher

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was incredible and accommodating
2024년 3월에 1박 숙박함
답변 제공: Tony 님, 2024년 3월 18일
We appreciate your comments and rating. Our staff works hard to ensure every guest has an enjoyable stay.We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Tony 님, 2024년 3월 21일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 - 좋아요

Mamoru

価格の割に良いホテルと思います。
2024년 2월에 3박 숙박함
답변 제공: Tony 님, 2024년 3월 7일
We are grateful for your comments and rating. We look forward to your next visit.Sincerely,Tony H.General Manager

8/10 - 좋아요

Elda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, Free breakfast was kept clean tables, food area. Would stop here again
2024년 2월에 1박 숙박함
답변 제공: Tony 님, 2024년 2월 23일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - 훌륭해요

Don

2024년 2월에 1박 숙박함
답변 제공: Tony 님, 2024년 3월 21일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

10/10 - 훌륭해요

Gloria 님, pacoima

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and rooms very clean. Staff was courteous and efficient. Breakfast was excellent.
2024년 2월에 1박 숙박함
답변 제공: Tony 님, 2024년 2월 23일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable and that you were able to enjoy our breakfast. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - 훌륭해요

Bob

We had a short stay. Our dog had an appointment with a veterinarian specialist early and we didn’t want to drive in the early AM, potentially facing heavy traffic. The Best Western was perfect. Extremely clean. Free continental breakfast. No complaints.
2024년 2월에 1박 숙박함
답변 제공: Tony 님, 2024년 2월 8일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manager

8/10 - 좋아요

Maureen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The accommodations and staff were good, as I've found all Best Westerns to be. However, the shower water was not not enough. Also, the bathroom's light is combined with a powerful air vent that is very loud. You can't turn on the bathroom light without the noise disturbing others sleeping in the room.
2024년 2월에 1박 숙박함
답변 제공: Tony 님, 2024년 2월 5일
Thank you for providing feedback on your stay with us. We sincerely apologize for the issues you encountered and our maintenance staff will take corrective action. We hope you will visit us again soon.Sincerely,Tony H.General Manager

8/10 - 좋아요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Tony 님, 2024년 2월 23일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - 훌륭해요

Arlene

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and short drive to beautiful Main Street fir dining and shopping.
2024년 1월에 1박 숙박함
답변 제공: Tony 님, 2024년 1월 29일
Thank you for providing feedback on your stay with us. We are happy to see that you were able to enjoy the benefits of Boerne. We hope to see you again.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

michele

2024년 1월에 1박 숙박함
답변 제공: Tony 님, 2024년 1월 18일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - 훌륭해요

lex

2024년 1월에 1박 숙박함
답변 제공: Tony 님, 2024년 2월 5일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony HGeneral Manage

10/10 - 훌륭해요

David

2023년 12월에 2박 숙박함
답변 제공: Tony 님, 2024년 1월 26일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 - 좋아요

Frederick A

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tony 님, 2024년 1월 3일
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 - 괜찮아요

Kyungin

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tony 님, 2024년 1월 3일
Thank you for your feedback. I am sorry we did not meet your or our expectations..Sincerely,Tony H.General Manager

8/10 - 좋아요

Vickie

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Tony 님, 2024년 1월 2일
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

6/10 - 괜찮아요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a problem with the air conditioner in my room, it would only run for 15 minutes at a time when I set it on high fan / cool to 61 degrees, which is what I consider to be comfortable while sleeping. It never went above 76 degrees in the room. Also, the breakfast buffet in their dining room lost electricity all on one side in the middle of breakfast, which cut out nearly all the service machines, like coffee/juice dispensers, waffle makers, etc. They didn't fix it until breakfast service was over, leaving a lot of disappointed customers. Including me. I wanted a second helping of juice and some coffee. My wife had to settle with coffee brewed from the microbrewer in our room. The room itself was neat and clean, they had nice soaps and towels, a closet, a great shower with unlimited hot water and a spacious bathroom....but it was still kinda ruined by the fact that the air conditioner didn't want to obey commands. I slept fitfully and wasn't well rested the next morning. Maybe I should have complained and requested another room, but I just didn't want to have to move all our stuff to a different one when I was only staying one night.
2023년 12월에 1박 숙박함
답변 제공: Tony 님, 2023년 12월 26일
Thank you for providing feedback on your stay with us. I sincerely apologize for the issues you encountered and assure you your experience was atypical although we realize that every guest encounter is critical to our success and your comfort. We have addressed all these items listed. We hope you will give us another opportunity to serve you.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

Alfonso

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Joyful front desk clerk
This was our 2nd stay at g this facility in the last few months. Same clerk with a friendly disposition.
2023년 12월에 1박 숙박함
답변 제공: Tony 님, 2023년 12월 20일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
No hot water to shower with temperature outside was 35 degrees so not very pleasant to shower in the morning
2023년 12월에 1박 숙박함
답변 제공: Tony 님, 2023년 12월 12일
Thank you for providing feedback on your stay with us. Since we did not have a hotel wide hot water issue, our maintenance department will determine what occurred that caused your issue. We sincerely apologize for that occurring and realize how this is such a significant issue for any guest.Sincerely,Tony H.General Manager

6/10 - 괜찮아요

Lorena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wr did not have hot water in the morning to shower
2023년 12월에 1박 숙박함
답변 제공: Tony 님, 2023년 12월 11일
Thank you for your rating and comments. I sincerely apologize for the issue you encountered with hot water. We did not have a hotel wide outage so our maintenance department will determine why this occurred. We hope you will give us another chance to show our commitment to our guests.Sincerely,Tony H.General Manager

8/10 - 좋아요

Jim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Tony 님, 2024년 2월 23일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - 훌륭해요

Roger

2023년 11월에 1박 숙박함
답변 제공: Tony 님, 2023년 12월 20일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 - 별로예요

Ernest

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room 104 they put us in smelt so bad of dog piss I could not breathe.
2023년 11월에 2박 숙박함
답변 제공: Tony 님, 2023년 11월 29일
Thank you for providing feedback on your stay with us. I sincerely apologize for the issue you experienced and we will make every effort to alleviate the smell in that pet friendly room.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

Acacia

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've stayed here multiple times on our way to visit family. This hotel is very convenient, friendly staff, the room rates are good and they allow our dog. Some wear and tear in the bathrooms, but the room is always clean and comfortable. The breakfast is also good with lots of options.
2023년 11월에 1박 숙박함
답변 제공: Tony 님, 2023년 11월 29일
Thank you for providing feedback on your stay with us and appreciate your loyalty. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

8/10 - 좋아요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent place to stay on short notice.
2023년 11월에 1박 숙박함
답변 제공: Tony 님, 2023년 11월 20일
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

8/10 - 좋아요

John

2023년 11월에 1박 숙박함
답변 제공: Tony 님, 2023년 12월 11일
Thank you for providing feedback on your stay with us. We appreciate the time you have taken and we hope to see you again soon.Sincerely,Tony H.General Manager

8/10 - 좋아요

Felicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Curtains in the room had mold on them on the bottom.
2023년 11월에 1박 숙박함
답변 제공: Tony 님, 2023년 11월 14일
Thank you for providing feedback on your stay with us. We realize we have an issue with our curtains and are in the latter stages of procuring new curtains for all the rooms. We hope you will come back in the future to see our improvements.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Tony 님, 2023년 11월 13일
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.Tony H.General Manager

8/10 - 좋아요

Sue

좋아요: 편의 시설/서비스
Every was great. The one thing I was put off by, was the fact they charge $25 for early check in. I was 45 minutes early (and they were checking someone else in and then made it a point to tell me. It worked out fine (I went grocery shopping for the weekend)- but most hotels either just say, I’m sorry, check in isn’t til 3- or just check you in. It was just the first time I had ever encou.
2023년 11월에 3박 숙박함
답변 제공: Tony 님, 2023년 11월 13일
Thank you for providing feedback on your stay with us. In regards to the early check in fee, we do a complimentary early check in at 2:00 PM. For those before that we do charge a fee unless you are an Elite Best Western Rewards member who have any time complimentary early check in or late check out. We appreciate your concern and hope this provides some explanation.Sincerely,Tony H.General Manager

8/10 - 좋아요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Tony 님, 2023년 11월 6일
Thank you for your feedback. We hope to see you again soon.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

Melody

2023년 10월에 1박 숙박함
답변 제공: Tony 님, 2023년 11월 14일
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - 훌륭해요

Mayra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Tony 님, 2023년 10월 25일
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - 훌륭해요

Daniel

2023년 10월에 2박 숙박함
답변 제공: Tony 님, 2023년 11월 13일
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 - 별로예요

Jhonny

별로예요: 직원 및 서비스
The mothball smell upon entering was overwhelming. The rooms do not seem to have any soundproofing. I was there for a week and every single time I went out for breakfast no natter the time, there was nothing. I had to ask for breakfast which seemed to be made in tiney batches. Not a good look for this hotel chain.
2023년 9월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 23일
I sincerely apologize for the issues you encountered and assure you we will make appropriate adjustments.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

ileana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was great and met expectations
2023년 10월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 16일
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.Tony H.General Manager

8/10 - 좋아요

Bobbi

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It was a nice hotel, the beds were comfortable, but definitely definitely needs updated.
2023년 10월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 14일
We appreciate your feedback and are happy that you found we met your expectations. We hope to see you again soon.Sincerely,Tony H.General Manager

2/10 - 너무 별로예요

B John

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad Hotel
Both of my rooms were full of mold. One room was so bad we had to change and the new one was not much better. This was a horrible experience.
2023년 10월에 3박 숙박함
답변 제공: Tony 님, 2023년 10월 12일
Thank you for your feedback. We sincerely apologize for your experience and our maintenance department will determine what is causing that issue in the rooms.Sincerely,Tony H.General Manager

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Tony 님, 2023년 10월 12일
We appreciate your feedback and are happy that you found we met your expectations. We hope to see you again soon.Sincerely,Tony H.General Manager

8/10 - 좋아요

christi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could’ve been cleaner but it was nice and quiet.
2023년 8월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 3일
Thank you for your rating. We apologize for not meeting your or our cleanliness expectations and we will let the housekeeping staff know of your comment to help them improve their performance.Sincerely,Tony H.General Manager

10/10 - 훌륭해요

MARCO A

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great passing hotel
2023년 9월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 29일
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

10/10 - 훌륭해요

Russell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a very good stay. No complaints just compliments to all the staff, well done thank you!!!
2023년 9월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 27일
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.Tony H.General Manager

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 22일
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

4/10 - 별로예요

Dong Sung

별로예요: 청결 상태, 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Tony 님, 2023년 9월 18일
Thank you for your rating. I am sorry that your experience did not meet your or our expectations. Our staff appreciates your thoughts and seek any suggestions the guests may have to improve our services.Sincerely,Tony H.General Manager

8/10 - 좋아요

Leticia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good clean hotel.
Clean hotel, good breakfast.
2023년 9월에 3박 숙박함
답변 제공: Tony 님, 2023년 9월 10일
Thank you for providing feedback on your stay with us. We are pleased that your stay was enjoyable. We look forward to your next visit. Sincerely, Tony H General Manager

2/10 - 너무 별로예요

alejandra

2023년 7월에 1박 숙박함
답변 제공: Tony 님, 2023년 10월 3일
Thank you for your feedback. I am sorry we did not meet your or our expectations..Sincerely,Tony H.General Manager

10/10 - 훌륭해요

Matthew

2023년 9월에 1박 숙박함
답변 제공: Barbara 님, 2023년 9월 4일
Thank you for choosing Best Western. We're glad you had a wonderful stay and we look forward to serving you in your future trips.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice for the money. Great because they allow your family pets to stay with you.
2023년 8월에 1박 숙박함
답변 제공: Tony 님, 2023년 9월 2일
Thank you for your feedback. We know how much our guests love their four legged companions and we thus try to accommodate their needs.Sincerely,Tony H.General Manager