외관

컴포트 인 & 스위트 텍사스 힐 컨트리 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 753개 이용 후기 중 382개" "
평점 8 - 좋아요. 753개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 753개 이용 후기 중 80개" "
평점 4 - 별로예요. 753개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 753개 이용 후기 중 26개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jerry L 님, Pearland

좋아요: 숙박 시설 상태 및 시설
Good service
2024년 2월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2024년 2월 24일
Hello Jerry,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. We hope to see you soon in the future.

10/10 - 훌륭해요

Dustin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel
2024년 2월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2024년 2월 24일
Hello Dustin,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. We hope to see you soon in the future.

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The attendant at the breakfast bar was exceptional. She was bubbly, accommodating and eager to make the start of our day perfect. I have never experienced anything like it! She is a standout!
2024년 1월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2024년 2월 24일
Hello Keith,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I will be more than happy to let Sue our Breakfast Ambassador know of the great job she is doing I know it will make her day. We hope to see you soon in the future.

10/10 - 훌륭해요

Aileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2024년 2월 24일
Hello Aileen,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future!

10/10 - 훌륭해요

Andy

가족 여행
좋아요: 청결 상태
We had a wonderful stay. Very happy with the room
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gerald Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet and good room. Slept like a baby.
2023년 12월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy Room
Large room, comfy bed and refreshing shower. Not far from the center of Boerne. Economically priced.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Marcos

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking lot was shared with other businesses so hard to park at night BUT great hotel for the price !!! Very clean and staff was nice
2023년 11월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 12월 2일
Hello Marcos, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future.

10/10 - 훌륭해요

Timothy

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No issues
2023년 11월에 3박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 12월 2일
Hello timothy, thank you for taking the time to complete the online survey your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one. We hope to see you soon in the future.

10/10 - 훌륭해요

Lethiyen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about this property. Staff was excellent
2023년 11월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 11월 28일
Dear Lethiyen, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one. We hope to see you again in the future.

10/10 - 훌륭해요

leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 11월 16일
Hello Leslie, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 10월 26일
Hello Mary,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I would love to hear back from you to have a better understanding if there was anything else we could have done to have made your stay an even better one.We hope to see you soon in the future.

8/10 - 좋아요

Shirley

2023년 10월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 11월 14일
Hello Shirley, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you again in the future.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was very friendly and helpful. I'd stay there again. Thank you
2023년 10월에 3박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 10월 19일
Hello Nancy,thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you again in the future.

10/10 - 훌륭해요

Sue

2023년 10월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 10월 17일
Dear Sue,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one. We hope to see you soon in the future.

10/10 - 훌륭해요

Oralia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 10월 10일
Hello Oralia,thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future.

10/10 - 훌륭해요

Leida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 10월 5일
Hello Leida,Thank you for taking the time to complete the online survey your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future.

10/10 - 훌륭해요

Christoher

The facility and the staff were incredible parking with the trailer is an issue, There’s very little parking available. overall it was a great stay and the continental breakfast was kind of week eggs and sausage with nothing to go on it or with it was a bit disheartening.
2023년 9월에 2박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 10월 1일
Hello Christopher,thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I will be more than happy to let all of our staff know of the great job they are doing I know it will make their day! I would like to apologize if our breakfast was not to your liking, we serve hot eggs with sausage, and on other days bacon, we also provide our guests with bagels, bread, pastries, and so much more. We hope you would consider staying with us again in the future.

10/10 - 훌륭해요

William Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 10월 1일
Hello William,thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one. We hope to see you soon in the future.

8/10 - 좋아요

Jeremy

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
This place is older, but very clean rooms. Did not house keeping unless requested. Continental breakfast was good and had awesome ladies in the morning making the mood right!!!
2023년 9월에 3박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 9월 29일
Hello Jeremy,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I will be more than happy to let Sue and Alex know of the great job they are doing I know it will make their day.We hope to see you soon in the future.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Breakfast, lady working there made our day. Put a smile on my face. Keep her there
2023년 9월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 9월 28일
Hello David, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I will be more than happy to let Sue know of the great job she is doing I know it will make her day.

2/10 - 너무 별로예요

Bonnie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run down
The older lady that checked us in was extremely rude. The hotel it’s self was run down and dirty and smelled bad.
2023년 9월에 2박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 9월 26일
Hello Bonnie, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Did you happen to let any of out front desk agents know of any issues you were having while with us? We are actually newly renovated as of 2022. I would also love to hear back from you to have a better understanding on what we could have done differently to have made your stay a better one.

10/10 - 훌륭해요

Johnelle

2023년 9월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 10월 15일
Hello Johnelle,thank you for taking the time to complete the online survey your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future.

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 9월 25일
Hello Marilyn, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future!

8/10 - 좋아요

robin

Stay was good, staff is friendly.
답변 제공: April M, Assistant Operations Manager 님, 2023년 9월 18일
Hello Robin, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I will be more than happy to let our staff know of the great job they are doing I know it will make their day! We hope to see you soon in the future.

10/10 - 훌륭해요

Ryan and Vicki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the best Comfort Inn we have ever stayed at. We stayed for a week and saw staff cleaning areas every day. Breakfast area was always tidy and well stocked. The breakfast ladies were very friendly and helped with all parts of our meal prep. The beds were very comfortable and the water in the pool was clear. I highly recommend this hotel!
2023년 8월에 7박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 9월 4일
Hello Ryan Vicki, thank you for taking the time to complete our online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I will be more than happy to let all of our staff know of the great job they are doing I know it will make their day! We hope to see you soon in the future.

6/10 - 괜찮아요

Christopher

2023년 9월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 9월 23일
Hello Christopher, thank you for taking the time to complete the online survey, your feedback is very important to us. On behalf of my entire team and myself I would like to apologize for failing to exceed your expectations, I would love to hear back from you to have a better understanding if there was anything we could have done to have made your stay a better one. We hope to see you soon in the future.

10/10 - 훌륭해요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend
We stayed for Four days at the comfort in in Boerne Texas. Clean rooms, friendly service. Especially liked the continental breakfast included.Plenty of choices of food and great service and clean! Loved it. Will go again. No problems!
2023년 8월에 4박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 8월 28일
Hello Suzanne,thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing you with an excellent service. I am so glad we were able to make your stay a good one, I will be more than happy to let our staff know of the great job they are doing I know it will make their day! We hope to see you soon in the future.

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was fine, except our last night, whoever was staying in the room above us, made a lot of noise, jumping either on the floor on the bed. It did make it a little hard to go to sleep at night. But besides that everything was fine.
2023년 8월에 4박 숙박함
답변 제공: -April M Assistant Operations Manager 님, 2023년 8월 24일
Hello Laura, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I do apologize for any inconvenience you may have experienced while with us, did you happen to let any of our front desk agents know of any issues you were having? We would have been more than happy to have accommodated you in any way. We hope to see you soon in the future.

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 8월 20일
Hello Laura,Thank you for taking the time to complete this online survey, your feedback is very important to us as it ensures we are providing an excellent service. I would like to apologize for failing to exceed your expectations.We hope to see you soon in the future to provide you with a better service

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super friendly checkin
2023년 8월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 8월 17일
Hello Dennis,Thank you for taking the time to complete our online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 8월에 1박 숙박함
답변 제공: Amanda Spector, Sales Manager 님, 2023년 8월 16일
Thank you for taking the time to leave such a wonderful review about your recent stay! We are glad that you enjoyed your time with us and appreciate your feedback. We hope to see you again!

10/10 - 훌륭해요

Lance

2023년 8월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 9월 4일
Hello lance, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future!

4/10 - 별로예요

Kristin

가족 여행
별로예요: 숙박 시설 상태 및 시설
The over condition is fine. Smelled musty and the conjoining room door was broken. Had to change rooms
2023년 8월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 8월 13일
Dear Kristin,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. On behalf of my entire team, I would like to apologize for failing to exceed your expectations. We hope you would consider staying with us again in the future.

4/10 - 별로예요

Abdurrahman

2023년 8월에 2박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 8월 27일
Hello Abdurrahman,thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. On behalf of my entire team, I would like to apologize for failing to exceed your expectations. I would love to hear back from you to have a better understanding if there was anything else we could have done to have provided you with an even better experience.We hope to see you soon in the future.

10/10 - 훌륭해요

Michael 님, El Paso

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Traveled with family. Great stay
2023년 8월에 1박 숙박함
답변 제공: -April M, Assistant Operations Manager 님, 2023년 8월 4일
Hello Michael,Thank you for taking the time to complete our online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one.We hope to see you soon in the future.

10/10 - 훌륭해요

Mk

가족 여행
Everything at the hotel was better than advertised
2023년 7월에 4박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 8월 3일
Hello,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one. We hope to see you soon in the future.

8/10 - 좋아요

Brenda 님, Peoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The two ladies in the dining room were very friendly and provided outstanding customer service!
2023년 7월에 2박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 7월 31일
Hello Brenda,Thank you for taking the time to complete our online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I will be more than happy to let Sue and Alex know of the great job they are doing I know it will make their day! We hope to see you soon in the future!

10/10 - 훌륭해요

Cliff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just barely off of the beaten path tucked in the oak trees. If all the Comfort suites were like this one I would stay at them more . Nice property
2023년 7월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 7월 27일
Hello Cliff,thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future!

6/10 - 괜찮아요

Haley

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hinges on our door into the room were messed up, so the door had about a half inch gap at the top. Because of the gap we could hear all the noises in the hallway. We turned the A/c down to 60 degrees and it never got cold inside the room. Staff was very friendly though!
2023년 7월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 7월 25일
Hello Haley, thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. On behalf of my entire team, I would like to apologize for failing to exceed your expectations. Did you happen to let any of our front desk agents know of any issues you were having? We would have been more than happy to have accommodated you in anyway. We hope you would consider staying with us again in the future.

10/10 - 훌륭해요

patty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 7월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 7월 23일
Hello Patty thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, we hope to see you soon in the future!

10/10 - 훌륭해요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is well kept, everything was working properly. The staff was super friendly and the breakfast was awesome and the pool clean. Will stay again if we get to go back to the area. Several fast food places nearby and an HEB less than 5 minutes drive. This was a great location since we visited Fredericksburg one day (30-40 minutes drive) and the next day we drove to Natural Bridge Caverns (45 minutes drive),
2023년 7월에 2박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 7월 20일
Hello Laura,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one, I will be more than happy to let our staff know of the great job they are doing I know it will make their day!We hope to see you soon in the future.

10/10 - 훌륭해요

Martha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All nice and the lady that helped with the breakfast was unbelievably great!
2023년 7월에 2박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 7월 20일
Hello Martha,Thank you for taking the time to complete the online survey your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one.We hope to see you soon in the future!

10/10 - 훌륭해요

Ramiro

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property was conveniently located right off highway with another entrance coming from the town of Borne.
2023년 7월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 7월 10일
Hello Ramiro,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service. I am so glad we were able to make your stay a great one. We hope to see you soon in the future!

8/10 - 좋아요

Norma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property and clean, breakfast was very good. The at the breakfast was very nice and helpful, also the people at the front desk.
2023년 6월에 1박 숙박함
답변 제공: April M, Assistant Operations Manager 님, 2023년 7월 3일
Hello Norma,Thank you for taking the time to complete the online survey, your feedback is very important to us as it ensures we are providing an excellent service.I am so glad we were able to make your stay a great one, I will be more than happy to let Sue our breakfast Ambassador know of the great job she is doing as well as our front desk agents. I know it will make their day; we hope to see you soon in the future.

10/10 - 훌륭해요

Rolando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Amanda Spector, Sales Manager 님, 2023년 6월 30일
Thank you for taking the time to leave such a wonderful review! Our team works hard to ensure that our guests have an exceptional stay! From our friendly staff and breakfast hostesses to our clean rooms, our team does their best to make sure our guests are comfortable and feel at home! We hope to see you again!

4/10 - 별로예요

Carol

좋아요: 청결 상태, 직원 및 서비스
답변 제공: Amanda Spector, Sales Manager 님, 2023년 6월 30일
Thank you for taking the time to leave a review. We appreciate your feedback! Were you able to bring any of your concerns to the attention of our front desk staff so we could resolve any issues prior to your departure? Please feel free to contact us to give us a little more feedback on where we could improve. Guest satisfaction is very important to us. We hope to see you again!

4/10 - 별로예요

Carol

좋아요: 직원 및 서비스
On my second day the management said they would be turning off the water between 8 am and 12 pm. So I had to get up early to leave. Bed very hard. Sheets very thin. Toilet paper awful. Towels small. I checked out at 8am, then at 8:05 I get a message that they are not turning off the water. Gee thanks. Never again.
2023년 6월에 2박 숙박함
답변 제공: Amanda Spector, Sales Manager 님, 2023년 6월 29일
Thank you for taking the time to leave a review about your recent stay, we appreciate your feedback. On behalf of our team, I would like to apologize for failing to exceed your expectations. This was an annual inspection that we must do in order to maintain the quality of our property. Do to the fact that we did not want our mandatory inspection to affect our guest experience, we were able to postpone the test for a later time. I do apologize for the inconvenience. Our guest satisfaction and experience are very important to us. Thank you again for giving us your feedback so we can make further improvements to our property to ensure that all of our guests have an exceptional stay.

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place!
Would definitely stay here again. Best hotel breakfast scrambled eggs ever! Nice firm mattress.
2023년 6월에 1박 숙박함
답변 제공: Amanda Spector, Sales Manager 님, 2023년 6월 29일
Thank you for taking the time to leave such a kind review! We are glad to hear that you enjoyed your stay! All of our team members work very hard to ensure a great stay for our guests. We look forward to seeing you again next time you are in the Hill Country!