로비

하얏트 플레이스 보이시/타우너 스퀘어 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1011개 이용 후기 중 495개" "
평점 8 - 좋아요. 1011개 이용 후기 중 285개" "
평점 6 - 괜찮아요. 1011개 이용 후기 중 110개" "
평점 4 - 별로예요. 1011개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1011개 이용 후기 중 57개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Ju Hwan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
약간 오래된 것 같은 호텔이지만 나름 깔끔했습니다
2020년 1월에 3박 숙박함
답변 제공: MeganS 님, 2020년 2월 13일
Thank you so much for taking the time to rate us! We hope to see you again soon!

10/10 - 훌륭해요

JONG KWUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice.
2019년 3월에 1박 숙박함

8/10 - 좋아요

Caitlin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The room wasn’t throughly cleaned from the previous guest. Breakfast could have been better. Pool is pretty cold.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Joel, thank you for taking the time to rate your stay. As we continually strive to provide an enjoyable experience for our guests, it seems your experience was just satisfactory. We're keen on hearing more about your stay to better understand what could have been improved. We do appreciate your feedback and hope to have a chance to serve you better in the future.

10/10 - 훌륭해요

Briana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, clean and quiet.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Briana, we're thrilled to hear that you appreciated the top-notch service, cleanliness, and tranquility at Hyatt Place Boise Towne Square. Your praise validates our team's dedication to providing a seamless stay. We hope to have you back on another occasion.

2/10 - 너무 별로예요

Amy

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Booked a king room with sofa and got two small doubles. We are tall people and need a king. The gave our room away. Waited two different times 10 min for someone to come to the front desk.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Amy, we regret to hear about the misunderstanding with your room booking and that your needs weren't fully met. The experience you describe does not meet the high standards we aspire to deliver. We also apologize for any inconvenience caused due to waiting times at our front desk. We truly appreciate your feedback and will use it to improve our customer service procedures. We hope you will give us another opportunity to serve you better in the future.

8/10 - 좋아요

Cindie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
We appreciate you sharing this positive rating, Cindie!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Boise Towne Square. We want to share an even more enjoyable experience with you next time.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Thank you for sharing, Ashley!At Hyatt Place Boise Towne Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 - 너무 별로예요

Tim

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They didn't have the room I reserved.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Tim, it's regrettable to hear about the discrepancy with your reservation. Our team is dedicated to ensuring that each guest has the room type they booked. We hope to have another opportunity to restore your confidence in us.

10/10 - 훌륭해요

Andrea Collette 님, LAS VEGAS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big accommodating room
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Andrea, thank you for sharing your experience at Hyatt Place Boise Towne Square. We're delighted to know you appreciated the spaciousness of your room. We look forward to your next visit with us for another exceptional stay.

4/10 - 별로예요

Brenda

연인과의 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First room found hair in the bed, sink and shower. Got a different room and it had food and dental floss on the floor. Will not ever stay there again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Brenda, we regret to hear about the incidents with room cleanliness you experienced during your stay. It is our priority to ensure each room is immaculate for each guest, and we're sorry if you felt this wasn't the case. Your feedback will certainly be taken into consideration as we strive to improve our services. We hope you will give us another chance to deliver a better experience in the future.

2/10 - 너무 별로예요

Stephen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
First two nights, was kept up by the noise of younger teens, running and screaming in the hall, two athletic teams and not a chaperone in sight. And Room was obviously thrown together, floors appeared unvacumed and no way bathroom was swept or mopped, although staff was apologetic, no real action was taken in regards to the noise. So paid for two nights, with no sleep. Picked this location based on a previous stay. Apparently it was under different management, it showed, probably wont choose a Hyatt property again. And the used tampon on the bathroom floor spok very loud as to how much attention was paid to detail and value.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Stephen, it's unfortunate to hear about your recent experience with us. We are sorry to know that noise disturbances impacted your sleep and apologize for the less than satisfactory cleanliness you encountered. We strive to provide a pleasant environment and your feedback points out where we can focus more intensely. We appreciate your perspective and will take measures to ensure improvements. While we wish your recent stay had been better, we hope you'll reconsider and give us another opportunity in the future.

10/10 - 훌륭해요

Melanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was exceptional, very courteous and helpful. We had a sink maintenance issue that was dealt with instantly. Good breakfast selection. The rooms are large and comfortable, do have to watch tight fit in bath/shower room with the door, my SIL cut her toe on that door. Great location for access to the city.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Melanie, it's wonderful to hear that you highlighted the excellent service of our team members at Hyatt Place Boise Towne Square. We are glad that any maintenance challenges were quickly addressed and that you enjoyed our breakfast selection. It pleases us to know that you found the rooms spacious and comfortable, and the location convenient for city access. We will, however, take into account your feedback regarding the bath/shower room door to ensure even better experiences in the future. We look forward to hosting you once again.

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Gerald, thank you for choosing Hyatt Place Boise Towne Square for your stay. We're grateful for the positive feedback and glad to hear that you found our property to be a good choice. We're looking forward to welcoming you back on your next trip to Boise.

10/10 - 훌륭해요

Annabelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pillows are awful.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Annabelle, we're sorry to hear your feedback about the pillows. Comfort is important to us, so rest assured we're always looking for ways to improve and we appreciate your insight. Despite this, we hope your experience with us was otherwise satisfactory.

8/10 - 좋아요

McKenzie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
McKenzie, we are delighted to hear you enjoyed your stay at Hyatt Place Boise Towne Square. We work hard to make our guests' experiences as enjoyable as possible. We hope to see you again in the future for another great stay!

10/10 - 훌륭해요

Jose

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 21일
Jose, it's wonderful to hear that everything met your expectations during your stay at Hyatt Place Boise Towne Square. We greatly appreciate your feedback and are delighted to know your experience with us was a great one. We're looking forward to welcoming you back whenever your travels next bring you to Boise.

8/10 - 좋아요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would have appreciated a water bottle fill up station but I was able to fill it up from pitchers of water from breakfast. Ice is only on floor three and four I was staying on floor one..inconvenient. I tried calling the hotel to see when the pool closed I called twice with no answer but was able to talk to a virtual agent but that was inconvenient. When we got to the check-in desk nobody was there and there was no way to ring a bell or anything but we only had to wait about a minute. We specifically asked is there parking near where a room was and the receptionist said yes she could have informed us there's not very much parking and it would most likely be full. I did appreciate a little information sheet that the receptionist gave us upon check-in with breakfast, pool hours, linens Etc it was very nice to have all that info!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Kerry, it's pleasing to know that you valued the information sheet supplied at check-in – it's a great way we've found to keep our guests informed. While your observations about the water refill solution and ice machine locations have been noted for future improvement considerations, we appreciate your patience. As for reaching out to our team members, we try our best to ensure prompt responses. We apologize for any delay you encountered. Regarding parking, the aim was to provide accurate information about its proximity; we are sorry if one was left with the impression of ample availability. Thank you for choosing to stay with Hyatt Place Boise Towne Square, and we hope to serve you again.

6/10 - 괜찮아요

Christopher

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We wish the breakfast was better and that the pool was warmer. Tad disappointed was not a hot tub. Room was big for a family of four and was quite during our stay.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Christopher, it's appreciated that you took the time to share your feedback. We're pleased you found the room accommodation spacious and peaceful for your family. Regarding the breakfast and pool temperature, your preferences have been noted, and we respect how important these aspects are to the overall guest experience. Thank you for choosing our Hyatt Place and we hope to provide an even better experience for you and your family in the future.

10/10 - 훌륭해요

Carole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in, clean and safe.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Carole, it's wonderful to hear you enjoyed your stay at the Hyatt Place Boise Towne Square. We are glad to know our prompt check-in process and cleanliness met your expectations. Safety is our top priority and your acknowledgment signifies our successful commitment to that. Thank you for sharing your experience. We await your return for another enjoyable stay in the future!

6/10 - 괜찮아요

Aunika

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Shower was not clean at all. Otherwise average.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Aunika, it's regrettable to hear about the cleanliness concern regarding the shower. We strive to maintain high standards of cleanliness throughout the property. Even though your stay was generally average, we appreciate your feedback as it helps us aim for improvement. We hope you'll choose to stay with us again in the future so we can provide a better experience.

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good breakfast
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Thank you for the great rating, Scott!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Boise Towne Square! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Chris, it's great to hear that you found the Hyatt Place Boise Towne Square to be orderly and peaceful. We sincerely appreciate your feedback and hope to welcome you back again in the future.

10/10 - 훌륭해요

Jenny

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean nice bed and the breakfast was good will definitely be back
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Jenny, thank you for your outstanding remarks about the Hyatt Place Boise Towne Square. We're pleased to learn you appreciated our cleanliness, comfortable beds, and appealing breakfast. We look forward to welcoming you back in the near future for another lovely stay.

10/10 - 훌륭해요

Stan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We had to ask for a sheet for the sofa bed. But the staff was very nice and amenable.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Stan, thank you for sharing your lovely experience at the Hyatt Place Boise Towne Square. Our apologies for the initial oversight regarding the sofa bed sheet. However, it's wonderful to hear that our team members were able to promptly and pleasantly assist you. Your feedback is valuable as it helps us in our strive for continuous improvement. We look forward to welcoming you again soon.

10/10 - 훌륭해요

Mari

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Mari, thanks so much for your top rating of Hyatt Place Boise Towne Square. We're thrilled to hear you had a wonderful stay and look forward to warmly welcome you back for another exceptional experience.

10/10 - 훌륭해요

Alan

출장 여행
좋아요: 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Alan, thank you for your excellent rating! We are thrilled to see you enjoyed your stay at Hyatt Place Boise Towne Square. Ensuring your satisfaction is our top priority and we're looking forward to welcoming you back!

10/10 - 훌륭해요

Ashley

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ashley, it's wonderful to hear that your stay at Hyatt Place Boise Towne Square met your expectations. We value your feedback and appreciate you choosing us. We hope to welcome you back in the near future. Thanks again!

10/10 - 훌륭해요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very helpful.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Joyce, we're delighted to hear that you found our team members at Hyatt Place Boise Towne Square to be very supportive. We appreciate your kind words and look forward to your return visit.

8/10 - 좋아요

Margie

연인과의 여행
Friendly staff Odd to see the towels in the hallway
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Margie, thank you for taking the time to share your experience at Hyatt Place Boise Towne Square. It's delightful to hear you found our team members welcoming. As for the towels observed in the hallway, we appreciate your patience and we assure you we remain committed to upholding high service standards. We look forward to your next visit.

10/10 - 훌륭해요

Jaime

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jaime, we're delighted to know you had a stellar experience at Hyatt Place Boise Towne Square. Our aim is to always offer an exceptional stay and we're glad we could ensure that for you. We're looking forward to seeing you back on your next visit.

8/10 - 좋아요

Sharee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The building was clean and staff was friendly. I personally was not happy with the bed. But I am pretty picky about that. Overall they were great.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Sharee, it's wonderful to hear that you found Hyatt Place Boise Towne Square impeccably clean and our team members courteous. We're sorry to hear about your bedding preferences though but are pleased to know your overall experience was satisfactory. Your satisfaction is important to us, and we always aim to provide comfort. Thank you for sharing your experience, and we'd be delighted to welcome you back in the future.

8/10 - 좋아요

Meagan

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Meagan, thank you for staying at Hyatt Place Boise Towne Square and choosing to rate us. It's insightful and helps us keep improving. Looking forward to being your choice in accommodation again in the future.

8/10 - 좋아요

Devapam

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Devapam, it's wonderful to know you had a great stay at Hyatt Place Boise Towne Square. We're delighted you enjoyed your time with us and appreciate your rating. Thank you for choosing us, and hopefully we will welcome you back soon for another pleasant visit.

8/10 - 좋아요

JoLyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and spacious, great location
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
JoLyn, thank you for your appreciation of Hyatt Place Boise Towne Square's expansive premises and strategic location. We're delighted to have added to your positive experience. We look forward to your next visit.

8/10 - 좋아요

James

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
James, thanks for choosing Hyatt Place Boise Towne Square and taking the time to leave a rating. It's great to see it was a positive experience. Our team is looking forward to the opportunity of welcoming you back in the future.

8/10 - 좋아요

Emerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Emerald, it's great to see that you had a satisfactory experience at Hyatt Place Boise Towne Square. We value your feedback and aim to provide the best service for our guests. We hope to welcome you back in the near future. Thank you for choosing our hotel.

10/10 - 훌륭해요

Noe

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Noe, thank you for your stellar rating of Hyatt Place Boise Towne Square. We're pleased to see you had a great experience with us. We hope to serve you again on your next visit!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The Hotel is comfortable in a nice location of Boise. Very reasonable for the price. I would recommend it to others.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
Hyatt Place Boise Towne Square is delighted to hear that you appreciated our strategic location and found our accommodation comfortable and reasonably priced. Your recommendation to others is highly valued. We would love to welcome you back in the future.

10/10 - 훌륭해요

Jonathan

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thanks for the outstanding rating, Jonathan!We're delighted your time at Hyatt Place Boise Towne Square was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 - 좋아요

Curtis

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Curtis, thank you for choosing Hyatt Place Boise Towne Square and rating your experience with us. While there was no specific feedback, we're happy to see that your overall experience was positive. Your support is appreciated, and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

mark

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Mark, thank you for your rating following your recent stay. As we continuously aim to improve, any specific feedback would be greatly appreciated. We hope you choose to stay with us again in the future.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
FANTASTIC!
This was a fantastic stay! I was there six nights. The king size bed was very comfortable. Nice pillows and two different styles to chose from. Very clean and cleaning service came every day. Shower was roomy and tall shower head which being 6'4 I love this. The breakfast buffet every morning was amazing! Restaurants literally next door and across the street. This place was just a great stay and the staff were very very nice. Highly recommend if you're in this area anytime.
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Paul, your glowing review of Hyatt Place Boise Towne Square is greatly appreciated. It's a delight to hear how you enjoyed the cozy king size bed, the variety of pillow styles, and our meticulous housekeeping. We're also thrilled the spacious shower was convenient for your height, and that our breakfast buffet stood out. The proximity of nearby restaurants is indeed another highlight. Receiving such positive feedback from our guests motivates our team members to continue providing exceptional service. Thanks for your recommendations - we look forward to your next stay in the area.

2/10 - 너무 별로예요

Tanya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Tanya, we're concerned to hear about your recent experience and we appreciate your feedback greatly. Your perspective would greatly assist us in making improvements where necessary. Thank you for choosing us for your stay. Please consider giving us another chance in the future to better serve you. Safe travels.

10/10 - 훌륭해요

Toshia Hirai

가족 여행
좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Toshia, we appreciate your fantastic rating for Hyatt Place Boise Towne Square. It's heartening to know you had a wonderful stay. We eagerly await your return for another exceptional experience.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Daniel, thank you for your high rating of Hyatt Place Boise Towne Square. We're thrilled you had a great experience and hope to welcome you back soon!

10/10 - 훌륭해요

Mikhael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Mikhael, thank you for your excellent rating. We're thrilled that your stay at Hyatt Place Boise Towne Square met your expectations. We appreciate you choosing us for your accommodation needs, and we look forward to welcoming you back in the future. Safe travels!

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice place to stay. Our room was roomy and modern.y only complaint was the breakfast. We were in the dinning area at 7:20a and the eggs were gone and no more were brought out. The juices were super watered down. Over all not very appetizing.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Michael, your positive remarks about the spacious and contemporary design of your room at Hyatt Place Boise Towne Square are appreciated. Ensuring your comfort is of utmost importance to us. However, we regret that our breakfast offerings didn't meet your expectations. Our team is committed to consistently replenishing food items and ensuring the quality of all meals. We'll examine your feedback and take the necessary action to improve. We're looking forward to the opportunity to surpass your expectations during your next stay.

6/10 - 괜찮아요

Shan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We stayed 3 nights here, property location is great but could improve on their services. Housekeeping services were disappointing, seems like they try all the reasons not to give room services, too early, too late, kids back pack on bed so bed could not be made?!? All day long, staff at front won’t fill hot water nor coffee unless it is asked, she was day dreaming while the breakfast area needs so much attention.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Shan, thank you for sharing your feedback. It's good to hear that you appreciated our strategic location. We regret that our services did not live up to your expectations during your stay. Paying keen attention to your remarks about housekeeping and our attentiveness to details in the breakfast area, we are committed to making improvements. Our team members continually strive to provide an exceptional experience and your suggestions shall serve as valuable input for us. Thank you for your review, we hope to get another chance to better serve you in the future.