외관

페어필드 인 바이 메리어트 분 여행 후기

2.5 out of 5
페어필드 인 바이 메리어트 분
2060 Blowing Rock Rd, Boone, NC

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 572개 이용 후기 중 273개" "
평점 8 - 좋아요. 572개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 572개 이용 후기 중 53개" "
평점 4 - 별로예요. 572개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 572개 이용 후기 중 22개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

MIHIR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Will 님, 2024년 4월 18일
Thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found your stay pleasant, and we hope you will continue to choose us in the future!

10/10 - 훌륭해요

Scottie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Will 님, 2024년 2월 7일
Thank you for taking the time to review us and we appreciate your business. We're pleased to learn that you found your stay to be pleasant, and we look forward to welcoming you back again in the near future!

8/10 - 좋아요

Cynthia

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff did not have the necessary stuff needed for the toilets. Eg. plunger…. There were no blankets or towels available.
2023년 12월에 6박 숙박함
답변 제공: Will 님, 2024년 1월 31일
Thank you for taking the time to review us and we appreciate your invaluable feedback. We would like to apologize for any inconvenience experienced in relation to issues with your toilet and the inability to provide you with extra blankets and towels. We will share your feedback with the hotel's management team to ensure these instances are being addressed and corrected. We do hope you will allow us another opportunity in the future to provide you with a more satisfactory stay.

4/10 - 별로예요

Malka 님, Wesley Chapel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed there for 3 nights. We requested housekeeping but the room was never cleaned. Once I was told they were out of clean towels 🤔
2023년 12월에 3박 숙박함
답변 제공: Will 님, 2024년 1월 8일
Thank you for taking the time to review us and we appreciate your invaluable feedback. We're disappointed that you had such a negative experience while staying with us and for that we genuinely apologize. We understand that our guests expect high quality service and we failed to provide you with that while you were staying with us. This feedback has been shared with our management team to ensure that they address this particular issue. We hope you will allow us an opportunity in the future to provide you with a stay that you deserve.

2/10 - 너무 별로예요

SE HO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Will 님, 2024년 1월 2일
It appears that you had a negative experience and for that we offer you our sincere apologies. We do want to thank you for taking the time to review us and we find your feedback invaluable. We hope that you will allow us another opportunity in the future to provide you with a stay that exceeds your expectations.

10/10 - 훌륭해요

Guillermo F

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Positive side everything but my only concern is why the evening shift employee Brook denied having coffee at that time of the day when I asked for it around 6 pm, and when I turned around, there was a couple getting coffee from the dining area. I had just arrived and I did not see it from the front desk where I was standing. I am just wondering why she did that, that’s all. The rest of the stay was espectacular with the best breakfast available since the pandemic. Thank you so much.
2023년 11월에 1박 숙박함
답변 제공: Will 님, 2023년 11월 22일
Thanks for taking the time to complete this survey, and we're pleased to learn that you enjoyed your stay. We will address this particular issue in relation to the coffee with our staff in order to figure out what happened exactly. We do want to offer our sincere apologies for any inconvenience/confusion. We hope to see you again in the future. Have a wonderful holiday season.

10/10 - 훌륭해요

peggy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness and employees blowing leaves and it was raining. I don’t know of anything negative to say.
2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 11월 1일
Thanks for taking the time to review us and we appreciate your positive feedback. We're pleased to learn that you found your stay to be a pleasant and will be sure to share your feedback with our team. We hope to see you again in the future!

6/10 - 괜찮아요

Ravi

가족 여행
좋아요: 직원 및 서비스
Good but not great
2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 10월 27일
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing us. We're disappointed to learn that you found your stay satisfactory. We strive to provide our guests with a stay that exceeds their expectations and we failed to provide you with that level of service during your stay, and for that we apologize. We're pleased that you did enjoy some aspects of your stay, and we hope you will continue to consider us in the future and allow us to provide you with a perfect stay.

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Almost perfect
The only problem we had thewhole time was there was too much chlorine in the pool. Our eyes and lungs were burning just from breathing it. Everything else was great.
2023년 8월에 8박 숙박함
답변 제공: Will 님, 2023년 11월 22일
Apologies in relation to the timeliness of this response. We're happy to learn that you enjoyed your stay overall, however, we do want to apologize for your experience regarding the pool. We have checked with our maintenance team in order to ensure that everything is being done correctly. We hope to see you again in the future. Have a wonderful holiday.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
Hotel staff was great, pool was nice, hot breakfast was great. Outside had a begger behind hotel, wife didn't feel safe alone.
2023년 8월에 5박 숙박함
답변 제공: Will 님, 2023년 9월 8일
We're happy to hear that you enjoyed your stay and the amenities provided. We also apologize for the unpleasant encounter you had in the parking lot, and I can assure you that we work tirelessly to make sure such instances do not occur. Thanks for choosing us!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: Will 님, 2023년 9월 1일
Dear valued guest,It looks like we missed the mark during your stay with us and we would like to apologize for failing to meet your expectations.We do hope there were some aspects of your stay that you enjoyed, and we sincerely hope to see you again in the future and allow us to provide you with a more satisfactory experience.

10/10 - 훌륭해요

Mike

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant experience!
2023년 8월에 1박 숙박함
답변 제공: Will 님, 2023년 8월 24일
Mike,Thanks for the 5/5 review! On behalf of the hotel, we're happy to hear that your experience was pleasant.We look forward to seeing you again in the future!

6/10 - 괜찮아요

Korie

아이를 동반한 가족 여행
I chose Fairfield because I thought it would be better than the other hotels My expectations must have been too high The room wasn’t cleaned very well There were 2 adults 2 children. One bed didn’t have a sheet and there were only 2 bath towels one hand towel and no wash cloths I could here the breakfast staff complaining about the lack of product Like I said maybe my expectations were too high
2023년 7월에 3박 숙박함
답변 제공: Will 님, 2023년 8월 24일
Korie,Thank you for your feedback regarding your stay. As a hotel, we're disappointed to hear that your stay didn't meet your expectations and for that we sincerely apologize. As a team, we pride ourselves on our guests having a comfortable experience and it sounds like we missed the mark.Employees complaining about specific things in front of guests, regardless of the situation, is not acceptable and we will be sure to address those instances.We hope you will consider staying with us again in the future and allow us another opportunity.

10/10 - 훌륭해요

Margo

2023년 8월에 1박 숙박함
답변 제공: Will 님, 2023년 8월 24일
Margo,Thank you for the 5/5 rating! We're happy that you had such a satisfactory experience and on behalf of our staff we would like to thank you for your business.We look forward to seeing you again soon!

10/10 - 훌륭해요

Brandon

2023년 7월에 1박 숙박함
답변 제공: Will 님, 2023년 8월 24일
Brandon,Thanks for the 10/10 rating! We appreciate you staying with us and we're happy to hear you had such a wonderful stay.We hope to see you again in the future!

2/10 - 너무 별로예요

Ziyun

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Service is very poor. No hairdryer available and customer service staff didn’t want to help to find one.
2023년 7월에 1박 숙박함
답변 제공: Will 님, 2023년 8월 24일
Ziyun,I would like to apologize for the delayed response, and I would also like to offer my sincerest apologies regarding your negative experience. Expecting certain items to be present in your room during your stay and then not having access to those items can be frustrating and being able to locate that particular item for you shouldn't be burden on our staff, so for that, I again apologize.I can assure you that we have been working very hard over the last couple of months to improve the quality of service that our guests receive, and we hope you will consider staying with us again in the future.

4/10 - 별로예요

Paul

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shame on you Marriott
Room a bit small. Refrigerator in room not working. Was not replaced. Given another room, but turns out, upon opening new room's door, it was already occupied! At breakfast neither waffle machine not working properly. Scrambled eggs not appetizing looking.
2023년 6월에 3박 숙박함
답변 제공: Will 님, 2023년 8월 24일
Paul,On behalf of the hotel, I would like to apologize for your unsatisfactory stay and the delayed response. Hotels are supposed to be a place where you can relax comfortably, and moving rooms is already not ideal, but to move to a room that is occupied is even more displeasing. We do appreciate your feedback and have been working diligently over the last two months to improve the quality of service that our guests receive.We hope you will consider staying with us again and allow us another opportunity.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect location perfect people
Great hotel for a very difficult trip visiting family in the hospital
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Fanchon

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
SO disappointed!
I expected tje Fairfield Inn to be super-nice/clean would go without saying etc. It was more expensive than the Comfort Inn we stayed at rhe night b4. Rhe room was dirty and no soap and shampoo etc. When I pointed this out the front desk girl said there was nothing she could do! Please contact me.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Christine 님, Cape Elizabeth

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
First room, they assigned us to was filthy, they gave us the room next-door and that was filthy. We told the girl at the front desk, and she said that she had nothing to do with housekeeping, and they were gone for the day. In the morning we spoke to Isaak who was behind the front desk and asked to speak to the manager, and he said that she was not there, and he would text her and have her call us, we did see someone in the back office, who knows. Anyhow, we haven’t heard anything. Isaak was very sympathetic and polite. He said there was a new housekeeping staff, and he would find out who had cleaned the rooms. Anyhow, we stayed in the second room, despite the mess because we didn’t feel like changing again. Icing on the cake, at the breakfast I had a packaged cheese danish, and when I opened it there was mold on it.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Brodie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean, staff was really nice. Had great Breakfast.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check-in issues.
Great breakfast in comparison to other comparable hotels. View was lackimg. Staff were confused and opened our door twice. I think there was some miscommunication with housekeeping not being told the room was occupied.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean and comfortable room, nice breakfast.
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Robyn

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The tub was rusty and nasty. The room wasnt the best clean wise. The breakfast was good, when the food was there. We sat there for 35 minutes and sausage was finally brought out, eggs never were refilled. It was a little noisy around 2am, sounded like a garbage truck throwing down a huge can....repeatedly for almost an hr. I dont think thats what those booms were, but thats not the hotels fault. The gym was closed for repairs, and the pool was big enough for maybe 5 people. Thats honestly the smallest pool ive ever seen. Overall, not a bad hotel, just not great.
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Aza 님, Clayton

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were nice. This hotel is in a great location. However, the first room we were given had not been cleaned/made by housekeeping. We had to carry our luggage back to the front desk to get another one. The gym was closed for renovations. The second morning we were there the hotel had no hot water.
2023년 3월에 2박 숙박함

8/10 - 좋아요

ROBIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 6박 숙박함

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was nice. Great breakfast. Nice staff. Rooms are due for a rehab. Our tub had rust stains.
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Dustin

2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Terry

연인과의 여행
별로예요: 편의 시설/서비스
They lied about having jets in their tubs and they overcharged me on my card
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean building and up to Marriott standards. Would recommend. Breakfast was awesome. Applebee’s is near the entrance, convenient. Plenty of other eating options in walking distance.

10/10 - 훌륭해요

Kenneth

10/10 - 훌륭해요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our favorite place to stay in Boone and we always look for Brooke. All of the desk clerks are kind and helpful, we just love seeing her sweet, sunny face! Our room was clean, comfortable, and quiet, as always. Breakfast is included and always good.

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing stay for a $325/night Mariott
Had the absolute worst experience for a Marriot hotel ever. Place was very dirty. All trash cans in hallways and commonspace were overfilled. Was placed over the main entrance so had to listen to front door opening all night long. Had a view of the main hotel sign out our window rather than the mountains we expected. Were out of hot food for breakfast. And all for $325 for the night. Very very disappointed.
2022년 12월에 1박 숙박함

8/10 - 좋아요

Wilfredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Choose this Fairfield because the one in Hendersonville the night before was so excellent. In comparison this one was "ok" . Bed/pillow was not as comfortable. Breakfast satisfactory.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

ARSHAD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Ronald and Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was clean and the staff personable and helpful
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Keith 님, Medfield

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 2박 숙박함

8/10 - 좋아요

John

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Darren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time staying here, the property was nice , very clean & the staff were very courteous.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice big room. Very clean. Great breakfast.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay
Room great Location great
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Sharon

좋아요: 직원 및 서비스
2022년 6월에 4박 숙박함

8/10 - 좋아요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very good
The stay was good. Coffee in the mornings was great!
2022년 5월에 4박 숙박함

4/10 - 별로예요

Mike

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very neat and clean. Staff was helpful with verg good food recommendations
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

larry 님, Waves

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dry clean and staff was friendly
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함