이집트산 면 시트, 고급 침구, 필로우탑 침대, 객실 내 금고

힐튼 보스턴 파크 플라자 여행 후기

4 out of 5
힐튼 보스턴 파크 플라자
50 Park Plaza, Boston, MA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 3284개 이용 후기 중 1744개" "
평점 8 - 좋아요. 3284개 이용 후기 중 853개" "
평점 6 - 괜찮아요. 3284개 이용 후기 중 368개" "
평점 4 - 별로예요. 3284개 이용 후기 중 182개" "
평점 2 - 너무 별로예요. 3284개 이용 후기 중 137개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Sung Hyun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2023년 12월 17일
Sung, it is wonderful to receive your rating for your recent stay at Hilton Boston Park Plaza. We trust you had an enjoyable visit, and we thank you for sharing your thoughts. We're looking forward to welcoming you back for another visit soon.

6/10 - 괜찮아요

NAM MEE

2023년 11월에 5박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2023년 12월 12일
We appreciate the feedback.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Seihyun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2023년 8월 21일
Thank you for the 10/10 rating, Seihyun!We're thrilled to see how much you enjoyed staying at Boston Park Plaza. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 - 훌륭해요

asset

2023년 7월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2023년 8월 4일
Thanks for the perfect rating, Asset! We can't wait to see you again soon for another amazing experience at Boston Park Plaza.

10/10 - 훌륭해요

Suk hee

2023년 5월에 3박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2023년 5월 20일
Thanks for the perfect rating, Suk!We're pleased to hear that you have fully enjoyed your stay at Boston Park Plaza, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 - 별로예요

Jee Yon

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
할인 혜택이 적용되지 않았고 호텔 네임밸류에 비해 객실 상태가 매우 열악했습니다.
2022년 9월에 3박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2022년 9월 10일
시간을 내어 솔직한 피드백을 공유해 주셔서 감사합니다. Jee Yon.우리 호텔의 상태가 귀하의 기대에 미치지 못했다는 사실을 알고 실망했습니다. 이것은 우리가 열망하는 표준이 아니므로 안심하십시오. 앞으로 개선할 수 있도록 앞으로의 관리 팀과 귀하의 우려 사항을 공유할 것입니다.곧 더 긍정적인 경험을 공유할 수 있는 기회를 주시길 바랍니다.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
다 좋은데 소음관련 너무 다들려서 시끄러워요. 옆방소리 복도소리등
2022년 9월에 3박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2022년 9월 8일
Thank you for taking the time to submit this feedback.We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
방안에 책상이 너무 적어서 불편하고 숙소가 낡았음. 그러나 분위기는 편안하였음
2021년 11월에 4박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2021년 11월 16일
피드백에 감사드립니다. 우리는 당신이 우리의 분위기와 편안한 편의 시설을 높이 평가해 기쁘지만, 이번에는 우리의 숙박 시설이 만족하지 못한 점을 유감스럽게 생각합니다. 귀하의 도전과 불편에 대해 유감스럽게 생각하며 앞으로의 관리 팀과 함께 귀하의 우려 사항을 해결하도록 하겠습니다. 곧 더 긍정적인 경험을 공유할 수 있는 또 다른 기회를 주시길 바랍니다.

10/10 - 훌륭해요

Bongjin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2021년 8월 3일
Thanks for the outstanding rating, Bongjin! We're delighted your time at Boston Park Plaza was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. Have a splendid day!

10/10 - 훌륭해요

Nathan

좋아요: 숙박 시설 상태 및 시설
The room was spacious comfortable bed nice size bathroom but this morning ahhh a cold shower what a wake up.
2024년 4월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 24일
Thank you for staying with us, Nathan. We are sorry about the cold shower on the morning you had departed. We have already rectified this issue internally. I am happy that you enjoyed the remainder of your stay but my apologies again for the way thigs ended. Please do come back and see us again when you're in Boston.

6/10 - 괜찮아요

blake

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom in the room was the smallest I have ever had in 50 years of travel. The walls must be paper thin because we could hear conversattion of person next door at 3 am. Prperty is nice and location excellent. Valet not set up well, we pull up to front and guy standing telling us if we are valeting we need to go another spot a copule streets around the building.
2024년 4월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 24일
Blake, thank you for your review. We're sorry to hear the room and valet arrangements didn't meet your expectations. Also, our cozy rooms indeed have a compact design and we've made every effort to clearly describe this. However, we appreciate that you enjoyed the excellent location.We're also concerned to hear about your experience with the valet service. We will review the process to make sure it's clear for all our guests. We encourage guests to reach out to our team members during their stay for any needs or concerns. We value your feedback and hope that you give us another opportunity to serve you in the future for an improved experience.

6/10 - 괜찮아요

Cesar

별로예요: 청결 상태
Room had old smell and were unremarkable. Walls had stains. Building old in general. Staff were not friendly
2024년 4월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 23일
Cesar, we appreciate you sharing your feedback. It's unfortunate to learn that the classic design of our building didn't match up to your expectations. Our sincere apologies for any issues you faced with the upkeep of the room. We assure you that all areas receive regular maintenance to ensure a comfortable stay. In regards to your comments about our team, we always strive to provide superior friendliness and hospitality. Your comments will serve as an important tool for improvements. We hope you'll consider returning to us for a better experience in the future.

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have come to this property many times and always happy with my stay.
2024년 3월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 22일
Jennifer, we are delighted to hear that you continue to choose Hilton Boston Park Plaza for your visits. Your happiness during your stays is our utmost objective. We are constantly looking for ways to make your future stays even more enjoyable. Thank you for your loyalty and for sharing your positive experiences.

4/10 - 별로예요

KAZUYA

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Facility is old.
2024년 4월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 15일
Thank you for sharing your feedback, Kazuya.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 - 좋아요

ran

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The location is very convenient to everything which I think is the highlight of this property. The facility is dated though.
2024년 4월에 4박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 15일
Ran, it's great to hear that you found the location of Hilton Boston Park Plaza to your liking. Our hotel, indeed, boasts a prime position within Boston, allowing our guests easy access to numerous attractions. In regards to your notes about the facility, our hotel is steeped in history and we strive to preserve its original character while ensuring necessary updates. Each room has recently undergone a renovation, keeping its charm intact while adding modern conveniences. We look forward to the opportunity of welcoming you back for an enhanced experience at Hilton Boston Park Plaza.

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great accommodations
2024년 4월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 14일
Jeffrey, it's wonderful to hear that you enjoyed the prime location and accommodations at Hilton Boston Park Plaza. We appreciate your comments and look forward to welcoming you back for another enjoyable stay.

8/10 - 좋아요

Kochunni

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
moldy shower curtain. Cracked and exposed tiles in the bathroom
2024년 4월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 12일
Kochunni, we appreciate your feedback. We regret to hear you experienced issues with various aspects of the bathroom during your stay. We take these matters seriously, as offering an impeccable, comfortable experience to our guests remains our utmost priority. We implement rigorous quality checks to ensure our rooms meet a high standard, and it seems that we fell short in this instance. We're already looking into this and making necessary improvements. We hope for another opportunity to serve you better in the future.

10/10 - 훌륭해요

Mauro 님, Peekskill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a wonderful experience. I will definitely go back.
2024년 4월에 1박 숙박함
답변 제공: Mike 님, 2024년 4월 9일
We are so glad you had such a great stay! We hope to see you again the next time you are in Boston!

10/10 - 훌륭해요

Regina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Hotel
2024년 4월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 10일
Thanks for the outstanding rating, Regina!We're delighted your time at Hilton Boston Park Plaza was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 - 좋아요

Latasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great however the rooms were very small
2024년 3월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 8일
Latasha, we appreciate your feedback. The Hilton Boston Park Plaza strives to ensure our guests are aware of the room type they're booking. As you mentioned, our Cozy Room is quite compact, but rest assured our recent renovations focused on maximizing the usage of the space, not its enlargement. We do hope you'll return for a refreshed experience.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Boston Commons & dining locations.
2024년 4월에 3박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 8일
Lisa, it's terrific to hear that your stay at the Hilton Boston Park Plaza was convenient due to our proximity to Boston Commons and various dining options. Your positive feedback is greatly appreciated and we're delighted that you enjoyed your time with us. We're looking forward to welcoming you back in the near future.

8/10 - 좋아요

Alicia

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property lobby seemed to have been renovated but the rooms seemed to have had a cheap “refresh”. The room and bathroom needs an actual reno. Staff was pleasant everywhere but at the lobby bar. Bartenders seemed annoyed with the guests drinking at the bar… bizarre!
2024년 3월에 4박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 7일
Alicia, we appreciate your observation about our recent updates, and we're glad to know our team members were positive and friendly throughout your stay. We take note of your thoughts concerning additional enhancements. Regarding any less than perfect experiences in our lobby bar, it is certainly not indicative of the warm hospitality we aim to share. Should you stay with us again, Hilton Boston Park Plaza hopes to provide a more fully satisfying experience.

8/10 - 좋아요

Jose

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Front desk a bit
2024년 3월에 3박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 6일
Jose, it seems like you may have had a concern with the front desk experience. Our team members at the desk are dedicated to making each guest's stay enjoyable and effortless. We hope that in spite of this, you were able to appreciate the rest of your visit at Hilton Boston Park Plaza. We appreciate your feedback and look forward to the opportunity to improve your perception of our service during your future visits.

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is incredible! My favorite hotel!
2024년 4월에 1박 숙박함
답변 제공: Mike 님, 2024년 4월 2일
Thank you so much for staying with us and for the kind words! We hope to see you again the next time you are in Boston!

10/10 - 훌륭해요

Gordon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 2일
Thank you, Gordon! We are delighted that you enjoyed your visit as much as you did! Please do come back to see us again soon!

6/10 - 괜찮아요

julie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had a suite, the bathroom was incredibly small and strange layout.
2024년 3월에 3박 숙박함
답변 제공: Mike 님, 2024년 4월 6일
Thank you for staying with us. We are sorry to hear that you did not enjoy your room. The rooms are on the smaller side as this is such an old building. We do hope you try us again the next time you are in Boston.

6/10 - 괜찮아요

WILLIAM

Booming music from nearby wedding reception seemingly right next to my room at midnight. Called front desk and the gal was unapologetic and said it should quiet down in a few minutes. I had to get up early for a flight at 5am so not very pleased. Bell men never smiled.
2024년 3월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 2일
William, we appreciate your feedback. We regret to hear about the inconvenience caused by the noise from the wedding reception nearby. Here at Hilton Boston Park Plaza, we strive to maintain a peaceful atmosphere for all guests and will remind our team members at the front desk to ensure this. It's equally important to us that our guests feel welcomed, and we're saddened to hear you found the demeanor of our bell men falling short. We hope you'll afford us another opportunity to better your experience.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 28일
John, it's wonderful to hear that you had an exceptional stay at Hilton Boston Park Plaza. We appreciate your time in rating us and hope that all aspects of your visit were enjoyable. On your return, you might relish trying our complimentary mini fridge or crib services upon request, to make your stay even more comfortable. We look forward to seeing you again for another memorable experience.

2/10 - 너무 별로예요

Loren

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was rude and inconsistent. The room was less than desirable. Very disappointing stay.
2024년 3월에 3박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 26일
Loren, we are truly sorry to hear about the distress caused during your stay. We apologize for the issues surrounding your room and our team member's service. As a recognized brand, we always aim to provide the highest level of customer service and a satisfactory room experience. We sincerely wish to rectify these shortcomings and hope you will give us another chance to provide the service we are renowned for.

10/10 - 훌륭해요

Savina

2024년 3월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 15일
Thank you for the fantastic rating, Savina!It's outstanding you had such a wonderful experience at Hilton Boston Park Plaza. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Jessica 님, Charleston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 27일
Jessica, it's fantastic to hear that you had a positive stay at Hilton Boston Park Plaza. We're particularly happy you enjoyed the distinct ambiance of Off The Common, our lobby restaurant. We're keen to make your next visit just as stellar. Many thanks for your lovely review.

10/10 - 훌륭해요

Finn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 26일
Finn, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Boston Park Plaza!

8/10 - 좋아요

Julia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cozy
2024년 1월에 1박 숙박함
답변 제공: Mike 님, 2024년 3월 22일
We are so glad you enjoyed your stay with us and we hope to see you again the next time you are in Boston!

2/10 - 너무 별로예요

Jonathan

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Don’t even get me started on the valet disorganization, incompetence & rudeness.
2023년 12월에 1박 숙박함
답변 제공: Mike 님, 2024년 3월 22일
I am so sorry for your poor stay. Please give us a call to discuss further,

4/10 - 별로예요

Anil

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overhead shower was leaking and spreading water outside tub
2024년 3월에 2박 숙박함
답변 제공: Mike 님, 2024년 3월 21일
We are so sorry you had shower issues. We hope you try us again so we can redeem ourselves.

10/10 - 훌륭해요

Matthew 님, Boulder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 24일
Matthew, it's pleasing to note your five-star rating of Hilton Boston Park Plaza. Your high regards for our hotel are truly appreciated. We look forward to having you with us again soon for more enjoyable experiences.

10/10 - 훌륭해요

Monica

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay! Conveniently located.
2024년 3월에 3박 숙박함
답변 제공: Mike 님, 2024년 3월 19일
We are glad you enjoyed your stay with us and we hope to see you again the next time you are in Boston.

10/10 - 훌륭해요

Brooke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy ride from airport and close to many Boston landmarks and public transport.
2024년 3월에 2박 숙박함
답변 제공: Mike 님, 2024년 3월 15일
We are so glad you enjoyed your stay with us and we hope to see you again the next time you are in Boston.

10/10 - 훌륭해요

Sanjeevan

2024년 3월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 4월 6일
Sanjeevan, thank you for your favorable rating of Hilton Boston Park Plaza. It's rewarding to know that we upheld our fine standard, leaving you with a memorable experience. We welcome the chance to host you again on your next visit.

10/10 - 훌륭해요

EILEEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there for only one night, but the room was clean and quiet. Music in the dining room after dinner was lovely.
2024년 3월에 1박 숙박함
답변 제공: Mike 님, 2024년 3월 14일
We are so glad you enjoyed your stay with us and we hope to see you again the next time you are in Boston.

10/10 - 훌륭해요

SU HYANG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Difficult parking, but Kind staff
2024년 3월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 15일
Su, it's great to hear that you found our team members to be helpful during your stay at Hilton Boston Park Plaza. We understand that parking can sometimes be a challenge in the bustling city. We appreciate your understanding and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Vicente

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to find with fast and convenient parking options.
2024년 3월에 1박 숙박함
답변 제공: Mike 님, 2024년 3월 9일
We are so glad you enjoyed your stay with us, and we hope to see you again the next time you are in Boston!

10/10 - 훌륭해요

Kalsang

2024년 3월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 31일
Kalsang, it's wonderful to hear that you had a great experience at the Hilton Boston Park Plaza. We hope to welcome you back in the future for another exceptional visit.

2/10 - 너무 별로예요

Alvaro

2024년 3월에 1박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 15일
We appreciate the feedback, Alvaro.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 - 훌륭해요

Melinda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room: was great - clean, comfortable, roomy. Restaurant: amazing, great menu, food was delicious Concierge: so helpful - let me borrow an umbrella for the day. Bar: well stocked. 5/5 would stay again
2024년 3월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 10일
Melinda, it's great to hear that you found your stay at the Hilton Boston Park Plaza to be a pleasant one, appreciating the neat and spacious room provided. We're thrilled that our diverse menu and quality food added to your experience. It's delightful to know that our team members at the concierge desk were able to assist you in small but meaningful ways, like lending an umbrella for the day. Thank you for acknowledging the variety at our bar as well. We eagerly look forward to welcoming you back for another remarkable experience.

6/10 - 괜찮아요

Nazma

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The extra fees were a bit too steep
2024년 3월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 9일
Nazma, we appreciate your feedback regarding the additional fees. This is a standard procedure in many hotels where an incidental deposit is required when reserving a room. These authorizations are typically released by your bank. Your understanding is greatly appreciated and we hope to have another opportunity to serve you.

4/10 - 별로예요

Wil 님, MANTECA

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
dated! the rooms are small with dated furnishings. the restrooms are small. the hall ways are larger than the rooms. there are other updated places to stay.
2024년 3월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 8일
Wil, we appreciate you sharing your thoughts. It looks like some elements of our heritage property did not meet your expectations. With the recent renovations, we've worked to maintain a blend of our classic charm and modern needs without altering the size of the rooms. Kindly note the prominence of our attempted clear communication when booking specific room types. Please consider giving us another opportunity to offer an improved experience.

10/10 - 훌륭해요

ryan

clean
2024년 3월에 3박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 7일
Ryan, it's a joy to hear your straightforward assessment stating our hotel is clean. The Hilton Boston Park Plaza team is dedicated to maintaining a welcoming and spotless environment for all guests. We're elated your visit reflected this and look forward to the opportunity to host you again in the future.

8/10 - 좋아요

Isabel

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Convenient location. Only issue I had was the loudness of the elevators running. Wasn’t able to sleep well because I could hear the noise from my room every 3 or 5 mins.
2024년 3월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 6일
Isabel, thank you for sharing your experience at Hilton Boston Park Plaza. It's pleasing to know you found our location convenient. Concerning the disturbance related to the elevators, we're aware of such concerns and are actively exploring solutions. Rest assured, we aim to maintain tranquility for each of our guestrooms to ensure comfortable stays. We trust you will give us another chance to provide a quiet retreat during your future visits.

8/10 - 좋아요

William 님, Alexandria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got a king-size bedroom. Clean and comfortable. Toilet flushing were so loud, coming from next door as well as in the room. Tv guide was incorrect as clicking on the program wasn't what would show and not much variety of channels.walking distance to subway station.
2024년 3월에 2박 숙박함
답변 제공: Jon Crellin, Managing Director 님, 2024년 3월 6일
William, it's wonderful to hear you found the Hilton Boston Park Plaza to offer a clean and comfortable environment. We appreciate you sharing about your stay. However, we're sorry for any inconveniences you may have encountered regarding the toilet noises and the television programming. Going forward, we'll be looking into these matters to strive for a flawless experience. We're certainly glad you enjoyed our great location near the subway station. Looking forward to serving you again in the future.