외관

하얏트 리젠시 보스턴/케임브리지 여행 후기

4 out of 5
하얏트 리젠시 보스턴/케임브리지
575 Memorial Drive, Cambridge, MA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1026개 이용 후기 중 661개" "
평점 8 - 좋아요. 1026개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 1026개 이용 후기 중 84개" "
평점 4 - 별로예요. 1026개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 1026개 이용 후기 중 34개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Bonil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Zeek 님, 2023년 8월 27일
Glad you enjoyed your stay with us! We appreciate your feedback.

6/10 - 괜찮아요

Inkyoung

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Soso
층수가 낮아서 그런지 90% 주차장뷰에 식당이용객의 소리가 들립니다 문의 방움은 좋은편인데 벽의 방음이 좋지 않습니다 침대는 깨끗하고 좋았지만 화장실바닦 및 수납장 선반 및 스탠드 등등 먼지가 자욱했습니다 샤워실이 없이 욕조만 있어서 불편합니다 아침식사는 맛있 습니다
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 31일
Greetings,Thank you for taking the time to let us know about your visit. It is wonderful to hear that you liked our delicious breakfast offerings and that your bed was clean and comfortable. We appreciate your important feedback on the sound levels in your room and will discuss this with our team. Please allow us another opportunity to host you in the future, we want to meet and exceed your expectations.

6/10 - 괜찮아요

Haein

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 5박 숙박함
답변 제공: Ricardo 님, 2023년 6월 24일
We apologize you did not have the perfect stay! Can you explain where we could have improved?

10/10 - 훌륭해요

LEE

2022년 8월에 1박 숙박함
답변 제공: Zeek 님, 2022년 8월 31일
Glad your enjoyed your stay with us! We appreciate your feedback.

10/10 - 훌륭해요

Jamie

Great room, great food and great location!
2024년 4월에 1박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Frank at the front desk was very helpful and kind. Walking distance to MIT and short Uber to Fenway. The only issue I had with my room was the center nightstand had a strong ash tray smell. At times it was pretty strong but not enough for me to complain or request a room change. Not a big deal. Overall great property.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Leila

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front staff were friendly
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Greetings!We are happy to hear you enjoyed your recent stay with us at Hyatt Regency Boston/Cambridge. Our staff loves to make our guests feel at home, and we're delighted that they left such a tremendous impression on you. We look forward to welcoming you back for another great stay soon!

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and lovely hotel. Convenient location
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Greetings Robin,Thank you for providing your review of Hyatt Regency Boston/Cambridge. We are delighted to know that our friendly and accommodating staff, aesthetic appearance, and appealing location provided you with the stay you deserved. We look forward to hosting you again in the future!

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My partner and I stayed here for 5 nights as I ran the Boston marathon on Monday. The hotel itself is wonderful with picturesque views of the Charles River. The reception staff are really helpful (shout-out to the lovely lady who recommended places to go to in Salem, as her sister lives there) it was definitely worth visiting, we had a blast! There were a lot of other marathon runners staying too and this gave the hotel a community feel. There is a trader Joe's about 20 minutes away from the hotel, which was ideal. The pasta night was a great idea (only critique is the size of the pasta was on the smaller side, I definitely felt like I could have done with some more the day before a marathon 😄) We did spend a fair amount of money on Ubers just to get to the other side of the Charles River and back. Overall really happy with our stay and would recommend to anyone running future Boston marathons.
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Hi there!Thank you so much for the five-star review. We hope you had a great time running the Boston Marathon! It's wonderful to hear you had such an excellent stay with us and enjoyed the top-notch hospitality our team works hard to deliver to our guests. We'll pass on your compliments, and we hope you'll come back again!

10/10 - 훌륭해요

PATRICIA GUADALUPE SANCHEZ

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal muy atento y amable
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Hello Patricia,It is wonderful to know that you had an excellent experience with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations! Thank you for your glowing review and perfect rating, and we hope you return soon.

10/10 - 훌륭해요

afshin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Afshin,Your comfort and security are our top priorities, and we're pleased this stood out during your time with us. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for another safe and enjoyable experience!

10/10 - 훌륭해요

Kimberly A

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

Blake

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for Boston Marathon. Overall very pleased, some confusion amongst staff at times but it’s a crazy weekend and loved the hospitality and morning of shuttle
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Blake,Thank you for choosing to stay with us during the Boston Marathon! We're glad you enjoyed your experience and appreciated our hospitality and shuttle service. We also understand that it can be a hectic time, and we apologize for any confusion on the part of our team. Our priority is to provide the best service possible, even during busy events, and your feedback helps us improve. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for future events and ensuring an even smoother experience.

10/10 - 훌륭해요

Krystani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

David

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
we plan on staying again next year for the 2025 Boston marathon
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear David,Your high rating means the world to us! We're thrilled to hear that you had such an amazing experience this time around and that you're already planning on joining us again next year. We look forward to delivering another exceptional stay and can't wait to see you.

10/10 - 훌륭해요

Crystal 님, Leland

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superior customer service!! Staff was so nice and went above and beyond to make our stay amazing! Rooms weree clean and beds were comfortable. Would highly recommend.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Crystal,Thank you for your high praise of Hyatt Regency Boston/Cambridge! We're thrilled our team's dedication to superior customer service made your stay exceptional. It's also great knowing you found our rooms tidy and beds comfortable. We appreciate your recommendation and look forward to welcoming you back for another amazing experience.

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Angela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet. Friendly staff, highly recommend!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Hi there!Thanks so much for the five-star review! We're so happy you enjoyed our peaceful and comfortable accommodations, and we'll pass your compliments on to the team. We hope you'll visit us again soon!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, and quiet rooms in a convenient location.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Hi there!It was such a pleasure having you as our guest recently. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very nice
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Dear Scott,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come see us again soon at Hyatt Regency Boston / Cambridge!

6/10 - 괜찮아요

Kristen 님, Ballston Spa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hotel was fine, beds were a little too hard and didnt care for the pillows Charged a $20 "destination fee" without any explanation of what it was. Had we known about the fee or that there were "benefits" included with this fee. We might have used them, wasnt told anything regarding this at checkin.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Dear Kristen,Thank you for staying with us. Your concerns have been noted and understand the confusion with your final bill. We will look to make the details of our fees while booking more clear to avoid further confusion in the future.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Timothy Jacob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was really nice. It's a bit of a wasted from thr closest subway. But they offer a shuttle service which helped.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Timothy, Thank you so much for choosing Hyatt Regency Boston / Cambridge. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our great staff and flexible shuttle service. We hope you'll consider joining us again on your next trip to Cambridge; it was a genuine pleasure hosting you.

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place and a short 15 minute walk over to Bzu
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Alexandra,Thank you! It's wonderful to know our amazing accommodations and prime location are exactly what you need for a perfect stay. Your five-star review is truly appreciated, and we look forward to welcoming you back to Hyatt Regency Boston / Cambridge for another memorable visit.

10/10 - 훌륭해요

Jongwoo 님, Palo alto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free shuttle bus was pretty convenient !
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Jongwoo,Thank you so much for choosing to stay with us at Hyatt Regency Boston / Cambridge. Impressing every guest with a great experience is always a top priority for us, so we're thrilled you enjoyed your visit. It's wonderful to read you were able to take advantage of some of our convenient amenities. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Jerritt

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good location offering location equidistant between Boston and Harvard
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Jerritt,It was a pleasure hosting you at Hyatt Regency Boston / Cambridge! We're glad our location was ideal for your trip, and we look forward to your next visit.

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, friendly staff, room good
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Hi there!It was such a pleasure to welcome you to Hyatt Regency Boston / Cambridge. We pride ourselves on meeting expectations like yours, and we’re happy to hear our hospitable team and great accommodations hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

10/10 - 훌륭해요

Yanira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Israel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, the staff was extremely friendly and helpful. All areas of the hotel were clean.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Israel,Thank you for taking the time to leave a review. We're delighted to hear that you enjoyed your stay with us, and that our wonderful team was able to assist you with your needs. It was our pleasure to welcome you, and we hope you'll visit Hyatt Regency Boston/Cambridge again soon.

6/10 - 괜찮아요

Dana

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property needs a lot of updating. The vent fan was broken in bathroom. The balcony that we paid extra money for looks nothing like the pictures very unsafe and scary. Don’t spend the extra money! There was a loose metal divider with broken bolts on balcony that slammed together all night long. We also ate at the restaurant the first night and our server was awful. She looked annoyed anytime we asked for something. Also the food was overpriced and gross. We have stayed at many Hyatts and this one was a disappointment.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Dana,We're sorry to hear that you didn't have a great experience with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, we apologize for any disappointment regarding the service and the food you received at our restaurant. All of your comments will be discussed internally, and we'll work to ensure that we are still providing our guests with the best experience possible. Please consider giving us another chance soon; we're confident we can impress you.

10/10 - 훌륭해요

Scarlett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with river views. Clean, inviting and friendly.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Greetings!Thank you for joining us at Hyatt Regency Boston/Cambridge. It's wonderful that you enjoyed our beautiful river views and friendly hospitality so much that you took the time to share this excellent review. Our team hopes you return soon!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Eman 님, New Rochelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it is located near Harvard
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 30일
Dear Eman,We're delighted by your excellent rating of Hyatt Regency Boston / Cambridge! It's wonderful that our proximity to Harvard was convenient. Thank you for choosing to stay with us and we hope you'll return.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and service. Clean and functional.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 30일
Dear Mark,We're proud to have earned your excellent review of Hyatt Regency Boston / Cambridge! It's wonderful that our excellent hospitality and clean accommodations made your stay pleasant. Thank you for your kind praise and we hope you'll return.

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel! Definitely intend to stay here again when I’m in the area
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Samuel,Thank you so much for your review! We're thrilled you enjoyed your recent stay with us. It was a pleasure having you here at Hyatt Regency Boston/Cambridge, and we look forward to your return.

8/10 - 좋아요

Stephanie

좋아요: 편의 시설/서비스
Great gym. Oddly designed room. Not worth the price I was charged
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Stephanie,Though we're glad you loved our gym, it is disappointing that your room left much to be desired. Your feedback is valuable to our team, and we will keep it in mind as we continue to make plans for the future of our property. Hopefully, we can earn five stars next time!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was a neat design and very clean. Everything went very smoothly.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Jennifer,Thank you for reviewing your stay at Hyatt Regency Boston / Cambridge. We are delighted to hear you found our establishment clean and aesthetic. Should your travels bring you back to the area, we hope you will choose to stay with us again.

10/10 - 훌륭해요

JUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good view and convenient to campus
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Greetings!Thank you for choosing to stay with us at Hyatt Regency Boston/Cambridge. We are honored to have earned your five-star rating. Is is our hope we see you again in the future, as it was a pleasure hosting you.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable. Very nice staff!
답변 제공: General Manager 님, 2024년 3월 26일
Dear Chris,Thank you for staying at Hyatt Regency Boston / Cambridge. We are so happy to hear you thoroughly enjoyed our friendly services and as well as our clean and comfortable accommodations. We hope that you consider staying with us again.

6/10 - 괜찮아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Beniamino

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
$20 fee at checkout! So frustrating!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Beniamino,While we thank you for being our guest and sharing your feedback, we are sorry you had a concern with a 20 charge at check-out. If you still have an unresolved billing concern, do not hesitate to reach out to us. Our lines are open, and we want to make sure everything is as it should be.

10/10 - 훌륭해요

Soenke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Soenke,Thank you so much for choosing to stay with us at Hyatt Regency Boston/Cambridge. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.

10/10 - 훌륭해요

Dustin

2024년 3월에 1박 숙박함

4/10 - 별로예요

Gabriella

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Overcharged me for the trip would not recommend
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Gabriella,We appreciate your feedback, and we apologize for any confusion about the final charges. Reservations made via third-party sites do not include certain taxes and fees. This is noted during the booking process. Should you be in the area again, we hope you'll consider coming back to see us.

8/10 - 좋아요

cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I chose for the location. Hotel was fine-basic, met needs, reception was simple. Thought I had requested a river view but we didn’t get that.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Hello,It was a pleasure having you as our guest! We're thrilled our great location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. Thank you for your review, and we hope you return soon.

10/10 - 훌륭해요

Michelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They put me on the 15 th floor with a view. The room was nice and comfortable. I ate at the restaurant and the food was delicious. The staff was very helpful.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thanks, Michelle, for this great review. We're pleased you enjoyed the view from your room on the 15th floor. If your travels bring you back to Boston, we hope you'll join us again at Hyatt Regency Boston/Cambridge.

10/10 - 훌륭해요

Luyao

2024년 3월에 3박 숙박함

4/10 - 별로예요

Rebeca

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Demasiado caro para lo que es. Pense que al ser de la cadena Hyatt seria una mejor experiencia y no lo fue.
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Rebeca,While we are glad you stayed with us, we are disappointed to hear that aspects of your stay were unsatisfactory. In order to make each guest's stay comfortable, we strive to ensure they leave with a positive experience. We value your feedback so that we can learn from it and improve our experience for future visits. Let us prove to you that we are capable of delivering the quality accommodation we are known for by welcoming you back to our hotel.