외관

하얏트 리젠시 보스턴/케임브리지 여행 후기

4 out of 5
하얏트 리젠시 보스턴/케임브리지
575 Memorial Drive, Cambridge, MA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 978개 이용 후기 중 626개" "
평점 8 - 좋아요. 978개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 978개 이용 후기 중 81개" "
평점 4 - 별로예요. 978개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 978개 이용 후기 중 34개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Bonil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Zeek 님, 2023년 8월 27일
Glad you enjoyed your stay with us! We appreciate your feedback.

6/10 - 괜찮아요

Inkyoung

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Soso
층수가 낮아서 그런지 90% 주차장뷰에 식당이용객의 소리가 들립니다 문의 방움은 좋은편인데 벽의 방음이 좋지 않습니다 침대는 깨끗하고 좋았지만 화장실바닦 및 수납장 선반 및 스탠드 등등 먼지가 자욱했습니다 샤워실이 없이 욕조만 있어서 불편합니다 아침식사는 맛있 습니다
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 31일
Greetings,Thank you for taking the time to let us know about your visit. It is wonderful to hear that you liked our delicious breakfast offerings and that your bed was clean and comfortable. We appreciate your important feedback on the sound levels in your room and will discuss this with our team. Please allow us another opportunity to host you in the future, we want to meet and exceed your expectations.

6/10 - 괜찮아요

Haein

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 5박 숙박함
답변 제공: Ricardo 님, 2023년 6월 24일
We apologize you did not have the perfect stay! Can you explain where we could have improved?

10/10 - 훌륭해요

LEE

2022년 8월에 1박 숙박함
답변 제공: Zeek 님, 2022년 8월 31일
Glad your enjoyed your stay with us! We appreciate your feedback.

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel! Definitely intend to stay here again when I’m in the area
2024년 3월에 1박 숙박함

8/10 - 좋아요

Stephanie

좋아요: 편의 시설/서비스
Great gym. Oddly designed room. Not worth the price I was charged
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was a neat design and very clean. Everything went very smoothly.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Jennifer,Thank you for reviewing your stay at Hyatt Regency Boston / Cambridge. We are delighted to hear you found our establishment clean and aesthetic. Should your travels bring you back to the area, we hope you will choose to stay with us again.

10/10 - 훌륭해요

JUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good view and convenient to campus
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Greetings!Thank you for choosing to stay with us at Hyatt Regency Boston/Cambridge. We are honored to have earned your five-star rating. Is is our hope we see you again in the future, as it was a pleasure hosting you.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable. Very nice staff!
답변 제공: General Manager 님, 2024년 3월 26일
Dear Chris,Thank you for staying at Hyatt Regency Boston / Cambridge. We are so happy to hear you thoroughly enjoyed our friendly services and as well as our clean and comfortable accommodations. We hope that you consider staying with us again.

6/10 - 괜찮아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Beniamino

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
$20 fee at checkout! So frustrating!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Beniamino,While we thank you for being our guest and sharing your feedback, we are sorry you had a concern with a 20 charge at check-out. If you still have an unresolved billing concern, do not hesitate to reach out to us. Our lines are open, and we want to make sure everything is as it should be.

10/10 - 훌륭해요

Soenke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Soenke,Thank you so much for choosing to stay with us at Hyatt Regency Boston/Cambridge. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.

4/10 - 별로예요

Gabriella

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Overcharged me for the trip would not recommend
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Gabriella,We appreciate your feedback, and we apologize for any confusion about the final charges. Reservations made via third-party sites do not include certain taxes and fees. This is noted during the booking process. Should you be in the area again, we hope you'll consider coming back to see us.

8/10 - 좋아요

cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I chose for the location. Hotel was fine-basic, met needs, reception was simple. Thought I had requested a river view but we didn’t get that.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Hello,It was a pleasure having you as our guest! We're thrilled our great location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. Thank you for your review, and we hope you return soon.

10/10 - 훌륭해요

Michelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They put me on the 15 th floor with a view. The room was nice and comfortable. I ate at the restaurant and the food was delicious. The staff was very helpful.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Thanks, Michelle, for this great review. We're pleased you enjoyed the view from your room on the 15th floor. If your travels bring you back to Boston, we hope you'll join us again at Hyatt Regency Boston/Cambridge.

4/10 - 별로예요

Rebeca

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Demasiado caro para lo que es. Pense que al ser de la cadena Hyatt seria una mejor experiencia y no lo fue.
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Rebeca,While we are glad you stayed with us, we are disappointed to hear that aspects of your stay were unsatisfactory. In order to make each guest's stay comfortable, we strive to ensure they leave with a positive experience. We value your feedback so that we can learn from it and improve our experience for future visits. Let us prove to you that we are capable of delivering the quality accommodation we are known for by welcoming you back to our hotel.

10/10 - 훌륭해요

Emilia 님, West Hartford

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a beautiful hotel, for a great price. Probably not the prime location but I’d definitely recommend it. The beds are comfortable, bathrooms very clean, I also liked the hotel restaurant that has a great breakfast menu. It wasn’t overpriced like in many hotels these days. the food was delicious. The staff starting from valet service, through restaurant and front desk very helpful and extremely polite. Overall it was a wonderful experience, thanks!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Emilia,Thank you so much for the five-star rating. From our clean, comfortable accommodations to our amazing team members, we're so happy to know that you enjoyed everything about your time with us! It would be a pleasure to host you again soon, so hurry back!

6/10 - 괜찮아요

Alison

좋아요: 청결 상태
2024년 3월에 3박 숙박함

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to the universities we were visiting
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Hello Cheryl,It's great that our proximity to the surrounding universities was perfect for your needs; however, we apologize that not all aspects of your stay were flawless. We always want our guests to have a five-star experience, so please let us know offline what we could've done better. It was wonderful hosting you, and we hope you'll revisit us for an even better stay.

10/10 - 훌륭해요

Joyce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Very clean room! Cool lobby!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Joyce,Thank you for being our guest and for taking the time to share your feedback. Our housekeeping team will be delighted to know their hard work was recognized in your review. The next time you are in Cambridge, we hope to see you again at Hyatt Regency Boston/Cambridge for another top-notch stay.

10/10 - 훌륭해요

Michele

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We did an overnight at the Hyatt for a dinner and show in the city. Our room was great, bed was very comfortable and it was quiet despite the fact there were a lot of kids staying when we were there. Parking was pricey but we were in a garage which made me less worried about our car. We had breakfast onsite and the food was excellent, staff was very helpful, overall great experience.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Hello Michele,Thank you for choosing Hyatt Regency Boston / Cambridge and for taking the time to share such a lovely review. We are delighted to hear our amazing staff, comfortable bed, and peaceful accommodations helped round out your evening. It would be an honor to welcome you back any time you're heading back in our direction.

10/10 - 훌륭해요

KAREL 님, LANHAM

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we enjoy our stay here. the breakfast was
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Karel,Thank you so much for choosing to stay with us at Hyatt Regency Boston / Cambridge. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our delicious breakfast. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Raymond Clyde

연인과의 여행
Dried fluid on bedside table. They removed dirty linens but didn’t replace them so 2 of us ended up sharing one wash cloth and hand towel. Nice people
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Raymond,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our team to be nice during your stay. However, we're disappointed to learn about the issues you encountered with cleanliness. Your comments are valuable, and we're addressing these matters with urgency. Rest assured, steps are being taken to ensure such lapses are rectified. We appreciate your understanding and hope to welcome you back for a much-improved experience.

10/10 - 훌륭해요

Josef

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, very clean.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Josef,Thank you for sharing your experience at Hyatt Regency Boston / Cambridge! We're thrilled you enjoyed the aesthetics of our property and our attention to cleanliness. It was a pleasure to have you stay with us, and we look forward to welcoming you back!

6/10 - 괜찮아요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Room over looking the Charles River. The staff was top of the line
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Debbie,Thanks so much for your excellent review! We're delighted to know you enjoyed your stay, including our top-notch location and service. We'll be sure to pass along your kind compliments. Come back and see us anytime.

6/10 - 괜찮아요

Harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jung Hyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
- Banna at the reception desk was so kind and helpful!!! -The shower handle seemed to be old and loose. It came off when we adjusted the water temperature. It needs to be fixed.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Jung,It's always a pleasure hearing from our guests. We're glad you felt welcome upon arrival, and we appreciate your feedback about the shower. Should you be in the area again, please come back to see us at Hyatt Regency Boston / Cambridge!

8/10 - 좋아요

audra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

John

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
WARNING — Faulty solenoid valve issue makes rooms subject to loud air condition noises! I asked for the quietest available room. There were several rooms available and I was booked into a room on the 5th floor, which the front desk person said was the quietest. I went into the room, got settled for 5m and suddenly there was a loud WHOOSH! sound that almost made me jump out of my skin. I had no idea where it was coming from. I waited 3m and another one. WHOOSH! Unnerved, I called downstairs. I said I would like another room. Mysteriously, all other rooms were suddenly unavailable. They explained that somehow all the other rooms had become unavailable in the last 10m. Perhaps that's possible? They promised to send me an engineer. He finally arrived almost 2 hours later! He came into the room and said that there was nothing I could do about it, and that in fact, all the rooms suffered from this sound. I could not believe it. He said the only recourse was to turn off the ventilation system completely. I pity the people who need to stay in these room in the dead of summer or winter. I pleaded with the front desk to try to find me a room — any room — that might have a chance of having less of this issue. Not only could they not, but they offered no sympathies at all. No reduction in rate, nothing. Truthfully, the front desk people looked like they were 19 years old, and I suspect they are all students studying hotel administration at a nearby school. Never again.
답변 제공: General Manager 님, 2024년 2월 22일
Dear John,The issues you raise are important to us. Please accept our apologies for any concerns about noise from the HVAC system and for any disappointment with how it was handled. We did our best to rectify this while you were here, and we'll continue to look into how to improve the system. Should you be in the area again, we hope you'll consider coming back to see us.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스
Great base for visiting Boston
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Hello John,It was a pleasure to welcome you to Hyatt Regency Boston/Cambridge, and we are delighted to hear we were exactly what you needed while visiting the area. Thank you for sharing your lovely, five-star review. We look forward to welcoming you back on future trips to Boston.

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

8/10 - 좋아요

dragos

Next to MIT, Boston Univ and Harvard Restaurant is modest for such a big hotel
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Dragos,Thank you for highlighting our convenient location, and we appreciate your feedback regarding our restaurant. We are always looking for ways to enhance our offerings to better meet our guests' expectations, and we will take your insights into consideration. It was a pleasure to have you stay with us at Hyatt Regency Boston / Cambridge, and we look forward to hosting you again soon.

8/10 - 좋아요

Stephanie

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Michael

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient for what activities we were attending
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 14일
Dear Gregory,It was a pleasure to host your recent stay at Hyatt Regency Boston / Cambridge. We're happy to hear you had an enjoyable experience and that you appreciated our convenient location. Thank you for sharing your positive rating, and we hope to have the opportunity to welcome you back the next time you're in the area.

10/10 - 훌륭해요

Eda

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and walking distance to popular neighborhoods.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Hello Eda,Providing easy access to nearby attractions is one of our priorities, and we're thrilled that our central location enhanced your experience with us. We look forward to your next visit to Hyatt Regency Boston/Cambridge.

8/10 - 좋아요

Maren

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Miriam

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Deborah S

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is really good and, ordinarily I'd be trying to decide on either 4 or 5 stars. What has brought it down to 3 (and I did consider 2) is that they charge for things you don't actually want. There is an additional charge which pays for things like 2 bottles of water a day and credit in the hotel restaurant. If you don't care about bottles of water or don't eat in the restaurant, it's basically paying for things you don't actually want. In my opinion that is a con trick.
2024년 1월에 6박 숙박함
답변 제공: Ricardo 님, 2024년 1월 23일
I apologize that you did not have a perfect stay.

10/10 - 훌륭해요

Nuria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is awesome! Beautiful views of the river! I have nothing negative to say about the hotel. I plan to stay there again.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Nuria,Thank you so much for the high rating. We're so happy to know that our location and amazing views left a positive impression on you. It would be an honor to host you again soon, so hurry back!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Zeek 님, 2024년 1월 19일
Glad you enjoyed your stay with us! We appreciate your feedback.

8/10 - 좋아요

Thang Huu

좋아요: 편의 시설/서비스
Good
2024년 1월에 1박 숙박함
답변 제공: Zeek 님, 2024년 1월 19일
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 - 훌륭해요

Luke

4/10 - 별로예요

Heather

단체 여행, 가족 여행
별로예요: 직원 및 서비스
Apparently the staff do not know the Hotels policies and procedures for under aged hotel guests. They need to be educated about the proper questions to be asked.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Heather,We apologize for any inconvenience or misunderstanding regarding our hotel policies and procedures. We adhere to Hyatt's policy that check-in age is 21 or older unless accompanied by an adult. Your feedback is important to us, and to understand the matter further, we ask that you reach out to us offline. We hope to hear from you and have the opportunity to provide a more seamless experience during your next visit.

10/10 - 훌륭해요

Guowei

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Zeek 님, 2024년 1월 17일
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 - 훌륭해요

wendy

답변 제공: Zeek 님, 2024년 1월 11일
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 - 훌륭해요

Danny 님, Norwalk

2024년 1월에 1박 숙박함
답변 제공: Zeek 님, 2024년 1월 11일
Glad you enjoyed your stay with us! We appreciate your feedback.