프리미엄룸, 더블침대 2개 (Upgraded Bedding & Snack, Smoke Free) | 추가 침대

레드 루프 인 플러스+ 보스턴 - 로간 여행 후기

2.5 out of 5
레드 루프 인 플러스+ 보스턴 - 로간
920 Broadway, I-93 North To Rt 1 (Broadway), Saugus, MA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 413개" "
평점 8 - 좋아요. 1009개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 132개" "
평점 4 - 별로예요. 1009개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 115개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Sevdin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All excellent
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jarek

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was VERY VERY sweet the entire time we were there. There was a lot of sketchy foot traffic in and out of the casino and the property could definitely use a renovation as the vents and property looked a little outdated. We did enjoy our stay!
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 27일
Dear Jarek,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Logan. I am glad to read that our staff left a lasting impression on you and that you enjoyed your stay. However, you indicated that the property could use a renovation as the upkeep of the vents and property was not to your liking as well as the other listed concerns. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please do not hesitate to let the front desk know. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gabriel

2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 23일
Hello Gabriel,I am pleased to have had you as our guest at our Red Roof Plus+ Boston - Logan. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Connor

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Still waiting for my refund the front desk told me they cancelled my stay her name was ana and now it says completed she said I couldn’t stay because of my credit card was not acceptable because it’s from chime and still waiting for refund or email of refund no one will answer
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 20일
Dear Connor, It was truly regrettable to read we did not get the chance to host you here at the RED ROOF PLUS+ BOSTON - LOGAN. In regard to your refund, please contact you original booking source.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 19일
Hello Lisa, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGAN. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted your stay was great. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Joanne

단체 여행
Fast and easy check in!
2024년 3월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 18일
Dear Joanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGANI was happy you were pleased with our fast and easy check in. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Jenny

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I think the sheets were not changed before we arrived, they looked dirty and stained of something such as blood and i found a big hair in between the sheets
2024년 3월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 11일
Thank you for taking a moment to leave a review, Jenny. The staff and I at the RED ROOF PLUS+ BOSTON - LOGAN were disappointed to see your 2/5 score following your stay. You indicated that the cleanliness and conditions of the sheets dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it very quite and peaceful
2024년 2월에 3박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 2일
Hello Kayla, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ Boston - Logan. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Kissenger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the fact that there are so many stores around as well as the staffs.
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 2일
Hello Kissenger,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Boston - Logan. We are happy that you were pleased with the convenience of the location, prompting your 4/5 rating. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience.We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Tonny

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 1일
Hello Tony, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ Boston - Logan. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 score. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Alexandra

2024년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 22일
Dear Alexander, We at the RED ROOF PLUS+ BOSTON - LOGAN are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Xenia

2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 28일
Hello Xenia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Ada

2024년 2월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 22일
Dear Ada, We at the RED ROOF PLUS+ BOSTON - LOGAN are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Amber 님, FALL RIVER

2024년 2월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 22일
Dear Amber, We at the RED ROOF PLUS+ BOSTON - LOGAN are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스
.
2024년 2월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 2월 19일
Thank you for taking a moment to leave a review, Christian. The staff and I at the RED ROOF PLUS+ BOSTON - LOGAN appreciate your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great.
2024년 2월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 2월 16일
Dear Jean,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGAN. It is rewarding to read that you found everything to be great on your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Rene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 13일
Hello Rene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was was fine
2024년 2월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 2월 11일
Dear Diana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - LOGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 - 훌륭해요

david

좋아요: 숙박 시설 상태 및 시설
Good area
2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 9일
Dear David, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. I am glad to read that you were pleased with our location as you mentioned that the area was good. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lot of activities around here
2024년 1월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 6일
Dear Gary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about a lot of activities being around. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

4/10 - 별로예요

Fabio

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room had a broken shower head and it sprayed everywhere after turning on. I was switched to another room and that room had a strong smell of cigarettes. The heat also blew out cool air in both rooms. I would not stay at a red roof inn ever again.
2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 6일
Dear Fabio, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with your stay as the shower head was broken, you were switched to a different room however, it smelt of cigarettes and the other listed concerns. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Kathy

연인과의 여행
별로예요: 편의 시설/서비스
Very noisy due to thin walls and love and rooms not very clean. Didn’t feel very safe or have a good nights sleep first night so we didn’t stay the second night. Will not stay here again.
2024년 2월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 6일
Dear Kathy, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room lacked cleanliness, it was noisy and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Your feedback is very important to us, so thank you for sharing.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Todd

I was refused check in because my only banking is through CHIME. The arrogance of the smug front desk staff person was totally uncalled for and she treated me like a second class citizen. I have a checking account that my payroll is directly deposited into, a savings account and a credit building prepaid credit account. She referred to all of my accounts as prepaid, which technically is correct. Anyone who has a bank account could be called prepaid as it is only the money in the account that is available anyway.
2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 3일
Dear Todd, Thank you for taking the time to share your honest feedback here at the Red Roof Inn PLUS+ Boston - Logan. We are sorry to hear about the inconvenience caused as our property does not accept Chime as a form of payment method. Please accept our apologies if this was not disclosed to your prior to booking. The less than staff encounter that you also mentioned is truly regrettable. In the future when booking at any of our Red Roof property, you can visit our website directly to get additional property information. At Red Roof, your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

FERNAND

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 31일
I appreciate the time that you took to share your sentiments with us, Fernand. Our team at the Red Roof Inn PLUS+ Boston - Logan appreciated your 4/5 score following your stay. In the future, please consider adding comments about your experience so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 - 너무 별로예요

Lauren

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 22일
Hello Lauren,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Boston - Logan. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 20일
Thank you for sharing your 5/5 rating with us, Carl. Our staff at the Red Roof Inn PLUS+ Boston - Logan was especially delighted to know that we earned this following your stay. You mentioned our excellent service, which was especially delightful.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Appreciatively,Red Roof Management

10/10 - 훌륭해요

Nerlande

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 15박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 19일
Thank you for sharing your 5/5 rating with us, Nerlande. Our staff at the Red Roof Inn PLUS+ Boston - Logan was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

8/10 - 좋아요

david

They use satellite for the TV so if the satellite is not working, you have no television that’s the only drawback I can see right now
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 18일
Thank you for sharing your feedback with us, David. The team at the Red Roof Inn PLUS+ Boston - Logan was pleased to know that your stay resulted in a 4/5 score. However, you made mention of the possibility of the satellite TV going out, which had the potential of hindering your stay. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태
2024년 1월에 7박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 15일
Thank you for sharing your 5/5 rating with us, Ellen. Our staff at the Red Roof Inn PLUS+ Boston - Logan was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 - 훌륭해요

Mynor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 10일
Hello Mynor, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - LOGAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Dino

2023년 12월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 22일
Hello Dino, The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. cSincerely,OliviaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Woodly 님, Lynn

연인과의 여행
좋아요: 편의 시설/서비스
Everything
2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 1일
Dear Woodly,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - LOGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's good to hear you were pleased with everything, resulting in a 3/5 score.Please know that we value you as our guest and appreciate your business. We hope to continue to provide great experiences for you at Red Roof. Sincerely,Red Roof Management

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 12월 30일
Hello Ellen,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 - 훌륭해요

thomas

좋아요: 청결 상태, 직원 및 서비스
Everything about is good
2023년 12월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 12월 27일
Hello Thomas,Thank you for taking the time to review our Red Roof Inn. We are happy to know that everything about your stay was good. As we strive to provide satisfactory stays, we're happy that was achieved.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 - 훌륭해요

Amani

2023년 12월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 12월 27일
Hello Amani,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 - 훌륭해요

Ellen

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place
2023년 12월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 12월 19일
Dear Ellen,Thank you for telling us about your recent visit at RED ROOF PLUS+ BOSTON - LOGAN. I was delighted to read that you love our hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

4/10 - 별로예요

Kristyn

2023년 12월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 12월 20일
Hello Kristyn, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Boston - Logan we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 18일
Dear Ellen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGAN. It’s great to hear that you found our property being suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ellen

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 12월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 18일
Dear Ellen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGAN. It’s great to hear that you found our property being suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Alyssa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 17일
Hello Alyssa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 편의 시설/서비스
Good excellent
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 6일
Dear Ellen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about you having an excellent stay with us. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

Ashley

2023년 12월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 3일
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Herve

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Cody

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 12월 6일
Hello Cody, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Carla Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 12월 6일
Hello Ellen, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Carla Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

julia

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a used condom under our bed and pubic hair in one of the towels and at that point I was scared to look any further. I’m usually easygoing about hotels for short stays but I’d never stay here again.
2023년 12월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 5일
Dear Julia, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Boston - Logan. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

richard

2023년 11월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 12월 18일
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 23일
Thanks, Michael, for sharing this perfect rating, of your stay at the Red Roof PLUS+ Boston - Logan. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope we have the opportunity to see you again in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jorge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay
2023년 11월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 11월 18일
Hello Jorge, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Boston - Logan. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Shelly

2023년 11월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 18일
Hello Shelly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist