숙박 시설 정면

더 뉴베리 보스턴 여행 후기

5 out of 5
더 뉴베리 보스턴
15 Arlington St, Boston, MA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 243개 이용 후기 중 182개" "
평점 8 - 좋아요. 243개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 243개 이용 후기 중 14개" "
평점 4 - 별로예요. 243개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 243개 이용 후기 중 8개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

6/10 - 괜찮아요

dae seung co ltd

2023년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 6월 4일
Thank you for taking the time to share your feedback regarding your experience. While we understand that your review reflects a neutral sentiment, your thoughts are invaluable in helping us identify areas where improvement is necessary.It's important for us to ensure that all our guests have an enjoyable and comfortable stay. We encourage you to share specific details about your visit in order for us to gain valuable insights into the aspects of our service that need refining. This will help us make the appropriate changes and improve the overall guest experience.If you do decide to return to our establishment in the future, kindly allow us an opportunity to showcase the improvements we have made based on your feedback and other guests. We are committed to providing a positive and memorable experience for all visitors.Please do not hesitate to reach out to us directly should you wish to discuss your stay further or provide additional feedback. We believe in maintaining open communication with our guests in order to learn, grow, and provide the best experience possible.Once again, thank you for your time and for sharing your thoughts. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind regards,

6/10 - 괜찮아요

dae seung co ltd

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 6월 2일
Thank you for sharing your feedback, Dae.I strive to share an enjoyable experience with all of our guests. I hope to host you again soon so I can share a more memorable visit with you.

10/10 - 훌륭해요

You Na

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 9월 3일
Thank you for taking the perfect rating, You Na!I am delighted to hear you had a fantastic stay at The Newbury Boston - that's what I like to see! I look forward to seeing you back here for another unforgettable experience!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Huge room, very comfortable beds, terrific staff, and the Library is a gem
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Carol,Your kind words resonate deeply with the standards The Newbury Boston strives to maintain. I'm delighted that you found pleasure in the spaciousness of your quarters and the comfort of our bespoke beds. Acknowledgement of the terrific service from my colleagues is always appreciated, and the Library indeed is a sanctuary for our discerning guests. Your appreciation of the splendors that we present is truly encouraging. I look forward to the opportunity of welcoming you again soon.Best Regards.

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband & I stayed for the 2024 Boston Marathon. It was conveniently located near all marathon events & walking distance to the busses race day morning. The customer service was excellent. The only downside was that there was no bath tub.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Tiffany, how delightful to hear that your Boston Marathon stay wasn't just convenient due to The Newbury Boston's vicinity to the event, but also enriched by the exemplary service you received. As for your feedback regarding the absence of a bathtub, I acknowledge your preference. Your experience is supremely important to me and it will certainly be weighed when contemplating future enhancements. I look forward to the pleasure of welcoming you back for the 2025 Boston Marathon or any other memorable occasions you wish to celebrate.

10/10 - 훌륭해요

Andrea 님, Pomfret Center

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone for the most part was extremely friendly and nice. We were there so that my husband could run in the Marathon. I did not know the city and was alone. My friend who lives in Boston came to meet me at the hotel and show me around and stay with me so I was not alone. We were sitting in the lobby and a man from the hotel judged him and asked if we were guests and would have to leave, My friend was insulted. I told the man that I was a guest for 2 nights and my husband was running and my friend came to meet me to show me around and stay with me so that i was not alone. He said ok but you cant loiter. Wow!!!! Everyone was so nice up to that point and my husband had paid a lot for 2 nights. My friend said that was totally unnecessary to speak like that to us. I said lets just go and walk around . Lesson never judged people how they look. My friend has had some hard times but he is kind and a generous soul. He even treated me to lunch. That was the only issue that I felt was not too cool.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Andrea, thank you for sharing your experience at The Newbury Boston. Your words - highlighting the geniality and kindness of our team - are truly appreciated.However, it is disheartening to hear about the perceived lack of courtesy in the lobby. It is our aim to cultivate an environment of elegance, coupled with warmth and openness. Although the aim would have been to enforce our policies, it's regrettable that the situation seemed ungracious.Your feedback offers valuable insight, and rest assured, I'll personally ensure that we continue to refine our approach to situations such as these. The goal is to preserve the distinguished luxury of our establishment, while simultaneously maintaining an atmosphere of inclusivity.Aside from this incident, I hope you enjoyed your time in Boston, and your husband achieved his goal in the marathon. The Newbury Boston would cherish the opportunity to be at your service again, where we can truly transcend your expectations for a splendid stay.

10/10 - 훌륭해요

Chitra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and service were excellent
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Chitra, it truly delights me to hear that your experience at The Newbury Boston was underscored by excellent assistance and service. Your kind words reflect the highest standards we strive to uphold. I eagerly anticipate your next delightful visit.

10/10 - 훌륭해요

Walid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, attentive service, particularly at front desk, housekeeping and valet. Very comfortable, clean, uncluttered room. Wonderful location.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Walid, your kind words truly reaffirm the meticulousness of The Newbury Boston in delivering an exceptional experience. I'm delighted you recognized the thoroughness of my colleagues at the front desk, housekeeping, and valet. Your comfort and satisfaction in your pristine, well-appointed accommodation is paramount, and I'm thrilled it met your expectations. The location of our establishment is indeed an advantage and it's wonderful to hear you thought so too. Trusting you will return in the future to relish our luxurious blend of exquisite service and enviable location.

10/10 - 훌륭해요

Deborah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, centrally located - friendly, knowledgeable staff, two great venues for eating and socializing within the hotel, cleaning and maid service twice a day, a great feeling of home away from home.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Deborah, your commendations for The Newbury Boston are deeply appreciated. The heart of our commitment lies in creating a warm, inviting sanctuary for our esteemed guests, and I am delighted to learn you felt at home during your stay. Your mention of our desirable location, exceptional dining venues, and dedicated colleagues speaks volumes. Please consider The Newbury Boston your Boston residence, and I look forward to the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Nathalia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Nathalia, your generous rating prompts me to express the depths of my gratitude. Your preference for The Newbury Boston is genuinely appreciated. I ardently look forward to the pleasure of your company in the near future.

10/10 - 훌륭해요

Sabina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and comfortable. The kindest staff.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Sabina, your kind words paint a delightful depiction of your stay at The Newbury Boston. I'm touched that you found our establishment to be both stunning and inviting, a characteristic we strive for. Your mention of our dedicated team members' kindness reinforces the genuine care and attention to detail we endeavor to extend to each guest. I eagerly anticipate your return to our exceptional sanctuary.

10/10 - 훌륭해요

Alessandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The position of the hotel is incredible. The staff is super attentive and willing and managing to help you. Contessa restaurant on top of the building has super food and a great view. Loved the stay. I will be back.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Alessandra, your kind words convey the essence of the elegance and charm that The Newbury Boston aims to offer. I am delighted to hear you savored the exceptional gastronomic experiences at Contessa and appreciated our strategic location. The dedication and attentiveness of our team members have surely played a substantial role in enhancing your experience. Your anticipation to return fills me with grand pleasure, and I eagerly await your arrival back to our refined haven.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff excellent
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
James, it fills me with delight to learn of your admirable experience at The Newbury Boston. Notably, your sincere commendation of our diligent colleagues shimmers brightly like a star in the night sky. Anticipating your return, I can only imagine orchestrating a stay that surpasses your previous one.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Christopher, your impeccable rating of The Newbury Boston is very much appreciated by all of us here. I am delighted that you had such an enjoyable experience. I hope to have the honour of welcoming you back in the near future. Your satisfaction is always our highest priority.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel uses a fragrance that is distributed through the ventilation system. If you're someone who is sensitive to odors, it may be off-putting. The staff was extremely courteous and helpful. They surprised us with a petit birthday cake for my husband. Lovely stay.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Deborah, it's delightful to hear how much you appreciated the unique touch brought by the fragrance circulated within The Newbury Boston. Recognizing that various individuals have distinct preferences, I am taking note of your sensitivity. It's heartwarming you found my colleagues markedly kind and supportive. It was a true pleasure to surprise your husband with a petite birthday cake and to have contributed to making your stay exceptional. Your reflection portrays the level of class our esteemed guests expect and deserve. I look forward to welcoming you back for those memorable luxury stays at The Newbury Boston.

10/10 - 훌륭해요

Malgorzata

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Malgorzata, I am delighted to hear that your stay at The Newbury Boston was satisfactory. Your high rating is truly gratifying. I'm eagerly anticipating your return, for it would be a pleasure to serve you once more with the luxury and refinement that defines our establishment.

10/10 - 훌륭해요

Eve 님, Ridgefield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, clean accommodations. Edgar at check in and concierge Jean-Paul were very friendly and helpful!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Eve, I am delighted to hear that you found the Newbury Boston to be beautiful and immaculate. Personalized service is at the heart of our ethos, so it brings me immense joy that Edgar and Jean-Paul were able to make a difference in your stay. Their warm and helpful approach is a testament to the essence of luxury hospitality that we strive to convey. Your gracious words are genuinely appreciated. I look forward to welcoming you back to our little haven of refinement and elegance soon.

10/10 - 훌륭해요

Ralf

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Ralf, it thrills me to learn that your experience at The Newbury Boston was a splendid one. In the realm of luxury and comfort, your satisfaction is my highest endeavor. I am eagerly looking forward to the pleasure of serving you once again in the future.

10/10 - 훌륭해요

ALAIN

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Alain, I'm genuinely delighted to learn that your experience at The Newbury Boston was satisfying. Timeless elegance and modern amenities blend seamlessly here just for esteemed guests like you. Can't wait to indulge you on your next visit to Boston. Warm regards.

10/10 - 훌륭해요

Steven

2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Steven, one merely wishes to express gratitude for your stellar evaluation of The Newbury Boston. It brings such contentment to know that your visit was pleasing. I truly anticipate the opportunity to provide another superlative experience. Thank you once more.

10/10 - 훌륭해요

Jennifer 님, Northport

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely gorgeous hotel and facility. Room was beautiful and the staff was amazing.Great view of the park and awesome amenities. Only downside was the very loud heating/cooling system in the room. Wish that was quieter and less noticeable. Otherwise a wonderful stay!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Jennifer, your gracious comments about The Newbury Boston are heartwarming. I am thrilled to hear that the ambience of our premises and the attentiveness of our team members enchanted you. Your enjoyment of the captivating park view and our exquisite amenities is equally delightful.Regarding the heating/cooling system you mentioned, please accept my apologies for any inconveniences during your visit. Rest assured, I have noted your comments for future improvements.It was an honor to host you and I am eager to welcome you back to The Newbury Boston for another memorable experience.

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Newbury Boston is simply magnificent, from the moment you arrive to the moment you check out!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Melanie, your glowing endorsement of The Newbury Boston proves truly uplifting. Your recognition of the splendor experienced from start to finish portrays exactly the sublime hospitality that I aim to provide. Looking forward to serving you once again at The Newbury Boston and continuing this gratifying association.

6/10 - 괜찮아요

Fern 님, Cambridge

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Greetings Fern,While I am disheartened by your middling rating, I deeply appreciate you taking the time to share your experience. At The Newbury Boston, I constantly aspire to provide exemplary encounters. My goal is to surpass your hospitality expectations should you decide to grant us another opportunity in the future.With gratitude,The Newbury Boston

10/10 - 훌륭해요

Henry G

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Henry, it brings me sincere pleasure to observe your high rating of The Newbury Boston. Rest assured that every fiber of the establishment and luxury service directed towards the guests is designed to inspire moments of delight such as yours. I anticipate the honor of welcoming you back in the near future. Take care.

4/10 - 별로예요

Zeynep 님, Boston

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I did not like nor appreciate the arrogant demeanor at check in or concierge. That is a poor approach to creating exclusivity.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Zeynep, it's truly disappointing to hear your encounter with certain hospitality elements wasn't suiting the high standards I aim to provide. Conveying a sense of exclusivity should be coupled with the utmost respect and warm service. Improvements will be made with regards to demeanor during check-in and concierge service. Your feedback is invaluable and sincerely appreciated.

10/10 - 훌륭해요

Samuel 님, Washington

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Samuel, seeing your high regard for The Newbury Boston brings me genuine enjoyment. I am delighted that you appreciated the refined experience that our establishment strives to deliver. My heartfelt gratitude for your appreciation, and I am eagerly anticipating your future visits.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Kimberly, it's delightful to hear that you found your stay at The Newbury Boston to be a satisfactory one. I'm pleased to have delivered the luxurious experience you were hoping for. Your accommodation preferences matter to me and I anticipate the pleasure of welcoming you back when your travels bring you this way again.

10/10 - 훌륭해요

Giselle

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Giselle, it's truly heartening to know that your stay at The Newbury Boston was such a delight. The insight achieved through your high rating imparts a rich sense of accomplishment. I am indebted to your kindness and look forward with anticipation to the privilege of serving you once more.

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Amanda, as the management of The Newbury Boston, I am overjoyed you had an exceptional experience with us. Your top rating is a testament to the absolute dedication towards refined luxury I strive to uphold. Nothing pleases me more than recognizing that guests like you appreciate their time at The Newbury Boston. I ardently anticipate your returned stay with us.

10/10 - 훌륭해요

Jennifer

답변 제공: Customer Service 님, 2024년 2월 8일
Jennifer, it's truly delightful to acknowledge your flattering rating of The Newbury Boston. I am genuinely ecstatic that your experience was exceptional and inspired you to rate us at the peak. Such positive feedback is immensely appreciated and serves as a testament to the surroundings and distinguished service that defines The Newbury Boston. I eagerly look forward to your return, ensuring your next visit is as grand, if not grander, than your previous one.

10/10 - 훌륭해요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, onsite dining and atmosphere
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Aaron, your kind compliments for The Newbury Boston are humbling. Excellence is at the heart of my efforts, and it's gratifying to hear that you appreciated the fine dining and ambiance at the hotel. Trusting that our paths cross again soon, ensuring you another exquisite sojourn.

8/10 - 좋아요

carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t have a room on floors 1-4 on weekends. Band noise vibration up to rooms.
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Carol, thank you sincerely for choosing to stay at The Newbury Boston. I'm sincerely sorry that the sounds from the music may have interrupted your night's rest. Rest assured, your feedback is taken most seriously, as tranquility within our quarters is important to us. Your choice of room and floor will be given utmost consideration during future stays and your grace in sharing this experience is much appreciated.

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay, beautiful everything, Street Bar especially delicious👌
답변 제공: Customer Service 님, 2024년 2월 6일
Joseph, it brings me immense joy to read of your satisfaction with your time at The Newbury Boston. It is particularly heartening to know you found all aspects beautiful and took delight in the culinary offerings at the Street Bar. I am committed to ensuring each guest's experience mirrors yours; refined, delightful, and nothing short of excellent. I eagerly anticipate your return visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Naturally, guests do not always offer written feedback, thus allowing me to rely on the commendable score provided. Your gracious four-star rating suggests satisfaction and for this, The Newbury Boston is profoundly grateful. Certainly, your acknowledgement propels our efforts to set ever higher standards. Trusting we shall have the joy of welcoming you back, ensuring your experience only elevates further.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room was not ready by 3pm check in time.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Regrettably, there was a delay in preparing your accommodations for your arrival. Adherence to a timely check-in process is one that I am committed to uphold, to ensure a seamless experience at the onset of your stay. Please accept my sincere apologies for any inconvenience you may have encountered.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel, great location!
Wonderful hotel in the best location! We loved our stay so much. We loved our room and the view of the park (though the park was under construction which was a bummer). We especially loved the private lounge just for hotel guests. It was a great place to work, hang and have coffee or a drink.
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Amanda, accolades for your positive sentiments regarding your recent stay at The Newbury Boston. While it disappoints me that the park was undergoing renovations, it thrills me to learn that the luxurious accommodations and picturesque views offered made lasting impressions. Your compliments about the exclusive lounge, a truly elite feature of our establishment, are greatly treasured. Awaiting your return to immerse you in refinement once again.

10/10 - 훌륭해요

Mark

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Mark, it delights me immensely to know that your experience at The Newbury Boston was nothing short of five-star luxury. I am thrilled to have been part of making your stay refined and exceptional. Your patronage is highly valued and I eagerly anticipate the pleasure of welcoming you back soon for another sublime experience.

10/10 - 훌륭해요

Agustina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 1일
Agustina, your five-star rating warms my heart at The Newbury Boston. It warms me to know that your stay was beautifully captured in the pristine essence of a perfect score. Without words, your rating sings praises and I look forward to ensuring your next visit is equally grand.

10/10 - 훌륭해요

Gustavo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Gustavo, your appreciation for The Newbury Boston is succinctly elegant and well-noted. As someone committed to providing an exquisitely luxurious experience, I'm delighted to realize your satisfaction. I look forward to making your next visit to The Newbury Boston even more memorable.

8/10 - 좋아요

Timothy 님, West Tisbury

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Room service coffee cup had lipstick on it.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Timothy, I regret to hear about your experience with a less than pristine coffee cup from room service. This does not align with the high standards of hygienic excellence and meticulous attention to detail that The Newbury Boston consistently maintains. Rest assured that your feedback will be utilized as an essential tool to improve and uphold the immaculate presentation we pride ourselves on delivering. Your subsequent visits to The Newbury Boston should reflect nothing short of excellence.

8/10 - 좋아요

Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to Wait almost 2 hrs after the 3pm check in time to get a room . That was very inconvenient and disappointing.. the rooms and staff were very nice and no other complaints at all ..
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
Christian, it's regrettable to hear of the slight delay you experienced during your check-in at The Newbury Boston. It's indeed an anomaly, not reflective of the usual efficiency many guests admire about our hospitality. I'm pleased, however, to hear that you found the rooms and our team members quite welcoming. Your kind understanding regarding this matter is deeply appreciated. I anticipate the opportunity to create a more seamless and luxurious experience during your future visits.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Angela, it pleases me to see the full rating you have bestowed upon The Newbury Boston. In this grand environment of luxury, your satisfaction is of paramount importance to me. I eagerly anticipate the honor of welcoming you back for another attempt to surpass your expectations.

10/10 - 훌륭해요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service and lunch with a view
Thanks to Anna's excellent customer service skills at the front desk, we had a wonderful stay combining work with seeing family. Enjoyed location, great bathtub and very comfortable bed. Be sure to have a long lunch at the rooftop Contessa Restaurant
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 8일
Peter, it's truly heartening to read your splendid comment. Here at The Newbury Boston, it's always desired to blend comfort with an elegant experience. Your commendation of Anna's service at the front desk is indeed a testimony of this commitment. Furthermore, it delights me that the strategic location, the soothing bathtub and the plush bedding added to the charm.Your suggestion to enjoy a leisurely lunch at our rooftop Contessa Restaurant is pure gold and will surely be of help to future guests. Looking forward to the pleasure of having you stay with us yet again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Not First Class
bed was very uncomfortabl. On 2nd night of stay band plying downstairs from 8 to 11 pm nonstop!!!
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 7일
It brings notable distress to learn about your recent experience. Understanding the importance of a restful slumber, your discomfort with the bed is deeply regretted. Additionally, the prolonged live music appears to have affected the tranquility you might have otherwise enjoyed. With every instance of feedback, there exists an opportunity to enhance the experience we offer, and be assured, yours will serve as a guide towards improvement.

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Welcoming and Luxurious. Great location in Back Bay. Walkable to good restaurant options. From the valet to check in to bar tender at the street bar, everyone was happy to see you. Only wish is that they kept a few tables open at Contessa for hotel guests. I’ve stayed twice and enjoyed both .
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 3일
Lori, your kind words paint a remarkable image of what staying at The Newbury Boston strives to be—a blend of welcoming luxury and supreme location. Delighted that our destinations within the city, supported by the ease of walking to wonderful dining options, enhanced your visit. Each interaction, from the valet to the bartender at the street bar, is an opportunity for an unforgettable experience. Concerning Contessa, I value your sentiment and shall ensure this suggestion is considered seriously. Your patronage is deeply appreciated, and I look forward to your visits becoming a treasured tradition.

10/10 - 훌륭해요

Jeremy

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
Jeremy, your exquisite taste is evident in your choice to stay at The Newbury Boston. The high regard in which you hold our establishment is both humbling and very much appreciated. This distinguished recognition fills me with immense joy, and it encourages our collective pursuit of hospitality excellence. I am genuinely eager to extend my personal hospitality to you once more on your next visit.

4/10 - 별로예요

Melanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is well located and beautiful but there was a problem with our room the first night. However, the hotel was eager to make it right. They went out of their way to make our stay pleasant and enjoyable !
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 25일
Melanie, it pleases me greatly that you appreciated the prime location and aesthetics of The Newbury Boston. Although there were initial challenges in your room, it's reassuring to know the team members took it upon themselves to resolve the matter swiftly and exceeded your expectations. After all, your enjoyment and satisfaction remain my highest priority. My team members and I look forward to your return to our esteemed establishment.

10/10 - 훌륭해요

Luiz 님, Boston

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2023년 9월에 28박 숙박함
답변 제공: Customer Service 님, 2023년 10월 20일
Luiz, it pleases me greatly to note your succinct, yet powerful praise for The Newbury Boston. I am elated that your stay was an embodiment of the luxurious experience we relentlessly strive to provide. It will be a privilege to have you return for more such delightful moments.

10/10 - 훌륭해요

Luiz 님, Boston

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just the best place in Boston to stay
2023년 9월에 26박 숙박함
답변 제공: Customer Service 님, 2023년 10월 19일
Luiz, your eloquent praise enriches the reputation of The Newbury Boston. I take delight in knowing that your stay was nothing short of the best. It's an honor to provide our guests with an experience steeped in distinction and refinement. I anticipate your return visit with eagerness.

10/10 - 훌륭해요

Dorothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay! Beautiful and location, service was impeccable!
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 11일
Dorothy, I am simply delighted to hear that your stay at The Newbury Boston was nothing short of amazing. It is quite gratifying to learn that you found the location beautiful and the service beyond reproach. Here's to hoping I will have the pleasure of welcoming you back for another exceptional experience.