숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

카스카다스 패밀리 리조트 여행 후기

4 out of 5
카스카다스 패밀리 리조트
149 Chaika St., Sunny Beach, Bourgas

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 32개 이용 후기 중 13개" "
평점 8 - 좋아요. 32개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 32개 이용 후기 중 2개" "
평점 4 - 별로예요. 32개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 32개 이용 후기 중 3개" "

7.2/10

청결 상태

6.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Tony

가족 여행
좋아요: 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Steve 님, 2023년 8월 19일
Looking forward to welcome you again at Cascadas Family Resort!

8/10 - 좋아요

Noora

2023년 7월에 3박 숙박함
답변 제공: Steve 님, 2023년 8월 19일
Looking forward to welcome you again at Cascadas Family Resort!

2/10 - 너무 별로예요

Alan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely stay again
2023년 6월에 7박 숙박함
답변 제공: Reservation 님, 2023년 7월 3일
Thank you for your time to give us the feedback but why when you want to definitely stay again score us with 1?

8/10 - 좋아요

Alison

가족 여행
좋아요: 객실의 편안함
Huge well maintained complex
Lovely big complex which was very well maintained The family apartment was nice and modern it wasn’t fantastically clean but ok There was no entertainment at all but we stayed from 5th /16th maybe it’s not in season but thought it would be Restaurant was nice but miserable waitress Security man also miserable Cleaners were pleasant and reception too Thought on checking in someone should take you to the block your in as it’s so big and confusing. But they just give you a map
2021년 9월에 11박 숙박함

8/10 - 좋아요

Maria

가족 여행
별로예요: 청결 상태
2021년 8월에 2박 숙박함

4/10 - 별로예요

Lode

2021년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property absolutely amazing..only down fall was there 9 nights and not once where our bed sheets changed..and had to ask for a cleaner to bring clean towels..
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles sehr gut. Freundliches Personal. Unsere Kinder Waren sehr glücklich.
2021년 8월에 3박 숙박함

10/10 - 훌륭해요

Bryan

2021년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
overcrowded, poor service, poor location
staff does not speak Bulgarian or English. Rooms are not in a great condition. The hotel was also unable to provide us with the room we paid for
2021년 7월에 4박 숙박함

8/10 - 좋아요

jaoued

가족 여행
좋아요: 청결 상태, 객실의 편안함
Appart hotel sympathique Bonne découverte +++
Bon sejour bonne découverte appartement bien équipée ++
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

Florianne

가족 여행
좋아요: 청결 상태, 객실의 편안함
Très bel hôtel où nous avons passé de super vacances en famille. Les piscines sont très belles et le bar piscine sympathique. De plus le resto de l hôtel est qualitatif et varié . Nous recommandons vivement ce lieu.
2021년 7월에 10박 숙박함

8/10 - 좋아요

Tarik

가족 여행
좋아요: 청결 상태, 객실의 편안함
L’hôtel est superbe mais le personnel pas du tout réactif. Le cascadas reste tout de même un très bon choix pour une famille.
2020년 8월에 5박 숙박함

8/10 - 좋아요

Mounia

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 8월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Après une arrivée un peu laborieuse pour cause d inondation dans la salle de bain et personne pour venir réparer et nettoyer notre séjour fut tout de même très agréable. L hôtel est parfaitement entretenu ainsi que les équipements
2019년 9월에 7박 숙박함

10/10 - 훌륭해요

Jana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 13박 숙박함

10/10 - 훌륭해요

Mirit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
היה מושלם נהננו מאוד מקום קסום ומאוד יפה הבריכות והחדרים הכל היה ממש מושלם❤
2019년 8월에 7박 숙박함

10/10 - 훌륭해요

KERTTU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cascadas
Very beautiful and big resort. Big and clear pools. Very green area. Every morning in the pool was aerobics. The breakfast menu was poor. For children animations and playground area. Large and clean rooms.
2019년 8월에 5박 숙박함

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect family holiday
Incredibly clean, 7 pools, next to Waterpark and 400m from the beach.
2019년 8월에 7박 숙박함

10/10 - 훌륭해요

Sándorné

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 6박 숙박함
답변 제공: Cascadas Manager 님, 2019년 8월 22일
Thank you!

4/10 - 별로예요

shlomo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No services, neglected and dirty rooms.
Don't get close ! be careful ! from outside it looks very nice and maintained but the rooms were neglected and miserable, the simplest beds, the mattresses dirty, we ordered 4 nights, they didn't even changed towels, they said the cleaners were busy and they did not have time, the apartment was dark, they changed 5 lamps 1 day after we ask them. We even ordered a suite for 4, we got one room with a double bed and a sofa with a 50 cm wide balcony, a joke not balcony, we were told to cancel reservation when you can't cancel in the last day. Hotels/Expedia not care from the conditions, the pictures lie. Good breakfast, beautiful pools but no service, D I R T Y, neglect, arguing with us about toilet paper. WI-FI is very weak, disconnect when passing room. Caution, do not order.
2019년 7월에 4박 숙박함

10/10 - 훌륭해요

Johan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Familjeresa
Trots att personalen hade svårt att förstå och göra sig förstådda på engelska så försökte de och gjorde verkligen sitt bästa för att göra vistelsen så bra som möjligt för oss gäster. Det finns allt som man kan tänkas behöva på området. Barnen älskade variationen av pooler på området, det fanns ett gym och olika aktivitetspass man kunde gå på. Det tog cirka 10 minuter att gå ner till havet och strandpromenaden.
2019년 6월에 10박 숙박함
답변 제공: Cascadas Family Resort 님, 2019년 7월 4일
Thank you very much for the excelelent review!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 6박 숙박함
답변 제공: Cascadas Family Resort 님, 2019년 7월 4일
Thank you very much !

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
The complex is quite nice with a lot of swimming pools and activities. However the staff does not speak english and it is very difficult to communicate with them. The parking lot gate opens automatically based on your plate number but they failed to put my number in the system, even after I went and complained a few times. It only worked in the last 2 days of our stay. Some of the other guests are really rude and can make you feel unwelcomed . The complex is quite far from the beach
2018년 8월에 7박 숙박함

8/10 - 좋아요

Catalina

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2018년 8월에 7박 숙박함

2/10 - 너무 별로예요

Steve

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't waste your time and money
Staff couldn't find our booking, fumbled around for ages keeping us waiting for the best part of an hour. Eventually given absolutely shoddy tiny room with only a sofa bed which was incredibly uncomfortable. Refused to replace toilet paper (???) and the breakfast was a single egg omelette each (literally just egg) - so much for "buffet breakfast". Entire site is still under construction and the builders were looking into our room watching us getting changed because there is no way to cover up most of the windows or balcony door window. Quite far away from the main action of sunny beach and the on site "spa" is like some creepy Saw film dungeon with exposed piping etc. I'm usually very forgiving and easy going when it comes to hotels but this place is a complete mess and you're better off elsewhere. Read the TripAdvisor reviews.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태

2/10 - 너무 별로예요

Philip 님, London

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Beware: "STUDIO MEANS SOFA BED HERE"
This is a nice resort *ruined* by the uncomfortable room and shoddy service. I was assigned a room with only a sofa bed, despite that fact that this is not indicated on the listing for my booking, or in the "Things you should know section". When I enquired at reception whether I could have a room with a proper bed, I was told "Studio means sofa bed here, and you booked a studio", as well as being given a look of disdain. Actually, I booked a studio with a double or twin bed. The sofa bed was as uncomfortable as their reputation. It was the kind of sofa bed that has a panel that folds out, putting a join between the soft sofa and the harder bed panel exactly where your hips are. As I told them I would, I chose not to extend my stay beyond the two nights I originally booked and here is the promised review.

4/10 - 별로예요

Wael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Baaaaaaassasad room and servics!
So bad I dont recommend at all! The room is about one sofa bed! Like a Rock! And the pillows and blankets are not clean! You cant call the reception! No phone to call them if you need anything you must go on your own to the reception! Bad service and the breakfast is the worst I have ever seen in my life I swear to God nothing worse than their breakfast ever!

8/10 - 좋아요

Ervin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not bad as for appartaments, but very small rooms.
Not bad as for appartaments, but very small rooms.

10/10 - 훌륭해요

Dennis Moberg

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Dennis Moberg

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설