5 개의 야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

산타 마리나 홀리데이 빌리지 여행 후기

3 out of 5
산타 마리나 홀리데이 빌리지
3 Industrialna Str, Sozopol

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 50개 이용 후기 중 30개" "
평점 8 - 좋아요. 50개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 50개 이용 후기 중 5개" "
평점 4 - 별로예요. 50개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 50개 이용 후기 중 2개" "

9.4/10

청결 상태

7.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Søren

좋아요: 청결 상태, 객실의 편안함
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

Feyhan Fethiye

가족 여행
좋아요: 청결 상태, 객실의 편안함
Çok güzeldi teşekkürler.
2023년 6월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Really nice but only one pool open and one restaurant open. Depending on where you live it can be a really long walk.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Aleksandar

좋아요: 청결 상태, 객실의 편안함
2022년 8월에 6박 숙박함

2/10 - 너무 별로예요

SILVIYA

단체 여행
별로예요: 객실의 편안함
Never gonna stay here again
Unprofessional service, there’s only temporary parking until you check in, then they tell you to go park on the street but nobody tell you that you could be towed, 4 guys were at the entrance, not one helped with the luggage. There’s no WIFI and no Cable TV in the room
2022년 8월에 1박 숙박함

8/10 - 좋아요

stephane

2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Bora

2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Ivet

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Updated, modern furnishings, clean and well maintained, beautiful landscaping throughout the resort, crystal clear luxurious swimming pools, great wi-fi and cable TV, gorgeous waterfront views from our balcony, fully equipped kitchenette, the list goes on... looks just like the ads on the website, all the information is correct. Parking was busy but we were able to find parking every time, and it's free. Overall amazing property with every convenience I could wish for, exceeds expectations. Also was quiet, no loud music or obnoxious guests. Restaurants are pricy.
2021년 8월에 1박 숙박함
답변 제공: Kaloyan Krumov - Guest Relations Manager 님, 2021년 9월 9일
Dear Sarah, What a great review! It is quite amazing to see so many wonderful things written about our summer resort! On behalf of my colleges, Thank you! Our gardening department, housekeeping, technical support, reception, security, everyone is committed to delivering the best service to all of our guests! They fully deserve your praise! I am looking forward to meeting you in person during your next stay with us!

10/10 - 훌륭해요

Ve 님, Varna

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
Great location and super nice beach! Staff and outdoor facilities were excellent!
2020년 8월에 2박 숙박함
답변 제공: Denis Vladimirov 님, 2020년 11월 11일
Dear Ve, Thank you for sharing your Santa Marina experience with us! Welcome again next year and see what's new! Best regards, Denis Vladimirov, General Manager

6/10 - 괜찮아요

Gary 님, Los Angeles

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
3rd time staying at Santa Marina always had fantastic stays - expected some changes/issues due to covid - certain restaurants and shops closed etc. Public area maintenence was very good and clean.But, we only had one cleaner visit to our room during a 7 day stay, would have at least liked fresh towels more often, ran out of toilet paper etc - cleaner left one roll - trash piled up. TV didn't work, asked at front desk twice, was told a technician would come, no one ever did...gave up asking. Our room/building was next to the outside/public gym and late at night groups of teens (8-10) would hang out here and generally be very noisy ( screaming and laughing etc) I understand teens need a place to hang out but it made relaxing on our balcony impossible. Weather was great, downstairs beach area wonderful - but these are not Santa Marina Holiday Village factors - we will have to seriously think about whether we return later this year or whether we look at a different resort instead.
2020년 8월에 7박 숙박함
답변 제공: Denis Vladimirov 님, 2020년 11월 9일
Dear Gary, Thank you for the feedback! This is important to us! It's disappointing to find out that no one came to fix your TV after repeated complaints. We will pay more attention to training the new staff and fulfilling the submitted applications. We at Santa Marina continue to work to improve our services in the pandemic situation. Visits to the apartments of our staff for cleaning purposes were reduced - cleaning after every third day of the stay to avoid contact between people and our guests to feel protected. We gradually equipped the apartments with cleaning accessories for the convenience of the guests. We hope everything will return to normal soon! Welcome again! Best regards, Denis Vladimirov General Manager

10/10 - 훌륭해요

Rod

단체 여행
좋아요: 청결 상태, 객실의 편안함
2020년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
2020년 7월에 2박 숙박함

10/10 - 훌륭해요

Philiip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
schöne Villen
Waren zum dritten Mal nacheinander dort - gefällt uns immer wieder. Das Doppel-Appartment bietet natürlich nochmal eine deutlich größere offene Küche, aber zu dritt war auch die kleine Variante ausreichend. Schön grün.
2019년 8월에 11박 숙박함

8/10 - 좋아요

Cengiz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We only stayed 1 night but can stay longer next time. Very nice holiday complex. They have great facilities to keep you busy for at least 3-4 days.
2019년 8월에 1박 숙박함
답변 제공: Valentina 님, 2019년 8월 27일
Hello Mr.Cengiz We will be glad to have you for a longer period. Thank you for your review and rating. Regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
awful customer service, decent resort otherwise.
had a terrible experience with customer service at the reception desk and various other parts of the resort. we arrived around midnight and were sent to the assigned condo, which was occupied by someone else! back to the reception desk, who had an attitude that this was somehow our problem, and were not sure what to do. they needed us to supply he creative idea that maybe they should assign us to another apartment, and throughout the process seemed unsureavout what is occupied and what is not.. eventually by 2 AM it was straightened out and the apartment was fine. other people in our group had problems with their apartment door not being able to be unlocked and subsequently locked, and the atttitide. was similar: this is your problem, not ours, “call your travel agency”.... witness other distraught travelers complaining about the service at the reception desk as well. the resort itself is fine, but wearing down and needing some maintenance. service is spotty, and rude at times. restaurants are ok. long walks required, which can be a plus depending on what you’re after . breakfast is average.
2019년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2019년 8월 27일
Hello. Thank you very much for the review and rate. We will pay special attention to your complaint. We will be happy to have you here again. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 12박 숙박함

10/10 - 훌륭해요

R.Rindlisbacher 님, Switzerland

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quite place, great restaurants, friendly personal
2019년 7월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Apartment was on the ground floor so easy access to the all the amenities. Wisteria growing over the balcony had not been cut back and blocked out most of the sun. Air-conditioning pipes not connected so water dripped all over the balcony. pools were lovely although the one nearest us was out of action for 2 days. The greek restaurant was good, the pizza place did not have any mozzarella when we went and the sushi bar was not open at all.
2019년 7월에 8박 숙박함
답변 제공: Hotel Manager. 님, 2019년 8월 5일
Hello. Thank you very much for the review and rate. About the greenery in the complex is trimmed in a certain way and sushi is available at Viva Mare Restaurant We will pay special attention to your complaint. We will be happy to have you here again and make your holiday unforgettable. Regards

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

Fidan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice as usual
It is our second visit to Santa Marina with our family. Last time we stayed in penthouse. Our two bedroom flat was also nice with both pool and sea view. Place is family friendly, quite and comfortable. Only the laundry service was little different then first time but it was maybe accomadation difference. Everything except laundry service was good enought.
2019년 6월에 4박 숙박함
답변 제공: Hotel Manager 님, 2019년 7월 15일
Dear Fidan. We are glad and happy to know that you loved the Holiday Village. You are always welcomed to visit us again. Best regards

10/10 - 훌륭해요

NEVZAT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
mükemel tesis. doğa .huzur. herşey 10 numara
2019년 6월에 1박 숙박함
답변 제공: VP 님, 2020년 9월 11일
Hello, NEVZAT, Thank you for your review and rating! We will be glad to welcome you here again! Regards, Hotel Manager - Valentina Protopopova

10/10 - 훌륭해요

Bogdan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staying, good service
Every room has a view to the sea. Very comfy. The bad... Some people do not realize that having so much wood and textile means a big fire risk and throwing the smoked cigars outside from the balcony is not the right way. Already informed the Village management team about this.
2018년 8월에 4박 숙박함

10/10 - 훌륭해요

gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome place to stay
2018년 10월에 1박 숙박함

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel, pool and beach.
Nice hotel but was gearing towards the end of the season so shops were empty and not all pools open. Would stay there again without hesitation as nice location and friendly staff.
2018년 9월에 6박 숙박함

10/10 - 훌륭해요

claude

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptionnel
Nous avons pris un appartement avec terrasse de 60 et 30 m2.tout était parfait du luxe pour un rapport qualité prix dérisoire 29€/nuit.le staff est très aimable, la piscine est grande et propre, bref une super pause balnéaire après les montagnes. A ne pas rater ;-))
2018년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel for family vacation
I booked this hotel for family vacation The good thing about the hotel is provide apartment sexcellent fore family vacation – spacious, comfortable. The village is located on hill and not being able to park a car close by the building we stayed was a minus. The beach adjacent to the village is terrible but the good thing is that the Golden fish beach is on a walking distance. Our apartment and our friends apartment had spectacular view to the Black Sea.
2018년 9월에 7박 숙박함

10/10 - 훌륭해요

Nuray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Çok güzel temiz ve konforlu
Öncelikle konaklama gerçekten çok detaylı düşünülmüş ve organizasyonları çok başarılı. Kaldığımız kar 1+1 teras katıydı hem manzarası çok güzeldi hemde dairede herşey düşünülmüş. Gayet temiz özellikle temizlik servisi çok iyiydi. Marketlerinde ihtiyacınız olan herşeyi bulabilirsiniz. Ayrıca restoranları da gayet güzeldi. Plajını da begendik fakat biraz küçüktü ama farklı alternatifleri mevcut. Havuzları da güzeldi sadece havuz etrafındaki yeşil alanlar nedeni ile haşere mevcut. Otopark yeterli ama bazen uzağa veya site dışı bırakmanız gerekebilir
2018년 8월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 8박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 12박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2018년 6월에 6박 숙박함

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
The resort is absolutely massive and in order to get the most out of it you need at least 3 nights there. The 5 pool areas are amazing and the restaurants were good quality Some reviews have mentioned bad/chaotic service, but that’s just the Bulgarian way: you have to expect that food will come out when it’s ready, and not the “all the starters - wait til finished - all the mains “ method you’d get in England - it’s different, it’s fun, enjoy it We travelled with out 9 month old and the staff were lovely to her. As a place for older kids to run around in safety it’s perfect Rooms spotless - air conditioning perfect The resort is built into a hill so expect lots of steps - there’s a few ramps but you can’t actually get to the most apartments without a few steps - when it’s near on 40 degrees outside and you’re once again lifting a heavy pram, it hurts!
2018년 6월에 1박 숙박함
답변 제공: Santa Marina 님, 2018년 7월 11일
Dear Stuart, Thank you very much for your positive review! We are happy to know that you enjoyed your stay in Santa Marina Holiday Village. Looking forwards to meeting you again here. Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
iso lomakylä lähellä merta. siisti
Hyvinhoidettu ympäristö, Kauniit ja siistit huoneet, Siivooja kävi joka päivä ja jopa tiskasi astiat. Rauhallinen luksuskylä. Henkilökunta erittäin avuliasta ja kohteliasta.
2018년 4월에 7박 숙박함

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 6박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good self catered apartment
Very clean, excellent facilities, superb swimming pools that were never very busy. Beach area not as nice as the pool area in my opinion, but beach seems very popular with other guests. Reasonably priced supermarket on site. 20 minute walk to Sozopol.
2017년 8월에 4박 숙박함

8/10 - 좋아요

Maria

좋아요: 청결 상태, 객실의 편안함
2017년 7월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

claire 님, bucks

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel. Couldn't fault it.
Beautiful grounds, close to the beach. It was paradise! Lovely pools. Staff were very helpful and friendly. Not good for people with mobility issues though as the complex is on a steep hill. Wouldn't hesitate to go back!

10/10 - 훌륭해요

Ronald 님, Germany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Black Sea Resort.
The only glitch was the lack of wi-fi in the room, but the staff provided a router that connected to their cable service.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bra opplevelse
Vi ønsket å slappe av noen dager med å bade og sole oss på dette hotellet. Det er et stort hotell kompleks med 5 forskjellige bassengområder og med tilgang til 2 strender. Fine områder og det har alt man trenger. Det er flere spisesteder med god mat og også en matbutikk og flere andre småbutikker. Man trenger ikke å forlate området, men alt er litt dyrere der enn inne i Sozopol by. Fra hotellet kan man ta et lite tog til sentrum av Sozopol, tar 5 min og koster 10 kr. Servicen på hotellet var kanskje ikke den beste. Flere som jobbet der virket ikke interessert i å hjelpe og bar sure, flere snakket også dårlig engelsk. 80 % av gjestene er barnefamilier fra Russland.... Deilig rom og seng, stort med egen balkong! Fin opplevelse totaltsett!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Parkplatz situation war katastrophal. Eine Bar war in der Beschreibung bis 02:00 Uhr morgens geöffnet. Diese hatte 24/7 komplett geschlossen. Shuttle service in die Innenstadt war sehr gut.

8/10 - 좋아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

Genoveva 님, Marina del Rey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buyer beware!
We travel all over the world and this place has the WORST customer service! No internet as advertised. Weak wifi by SOME pool areas. Unhelpful and disengaged staff. Too far from town center. We had to taxi and pay each time we wanted to go out or get back which increased the cost of an already terrible experience! Shuttle doesn't honor hours posted. When I asked the receptionist, I was told the shuttle driver "has his own hours" Staff is completely clueless about where to find main areas and offices and are completely unhelpful. No information folder was given to our room. Housekeeping woke us up every single day because we didn't have a tag on our door which was not given to us. We also faced issues with the fitness center every single day and had to go to management to complain about the unorganized process of buying a fitness card. On our last day, I called the reception to call us a cab to the bus stop. She flat out said she cannot and if we needed a cab, we'd have to go outside and flag one on the street. Absolutely worst experience I've ever had. No attention to detail! No sense of hospitality! No basic communication skills! Complete slackers! Take your business elsewhere and do not go there!

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Bruce 님, Chester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A relaxing stay
As just coming into main season and complex quiet we still found everything we needed here. We had noted distance from town but did find parts of the route lacking in pavement which did not make for a relaxing stroll in. Lack of English speakers in reception did cause us issues but hey we were in Bulgaria!!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Eric 님, Paris

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Très beau complexe d'hotels
Le village est trés bien situé sur la cote de la mer noire. les jardins, les chambres les piscines et la plage sont bien entretenus. Je ne me souviens pas m'etre plaint pour quoi que ce soit. Le restaurant propose également d'excellent produits nationaux.