2 개의 바/라운지, 칵테일 바, 로비 라운지
예약 가능 여부 확인

힐튼 본머스 여행 후기

4 out of 5
힐튼 본머스
Terrace Road, Bournemouth, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 505개" "
평점 8 - 좋아요. 1000개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 112개" "
평점 4 - 별로예요. 1000개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 43개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

WONJOON

출장 여행
2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

Yasmin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room wasn’t clean at all. Really disappointed in my stay and wish I had stayed somewhere else for the amount paid
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Fateha

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was amazing! Service at reception was underwhelming
2024년 3월에 1박 숙박함

8/10 - 좋아요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Showing signs of wear and tear. The Hilton is in a great location and has good facilities. From our recent experiences with hotels in Bournemouth - they are still impregnated with depression in a post Covid world several years down the line.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Chris

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sarah&Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Adam

2024년 2월에 2박 숙박함

8/10 - 좋아요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and quiet. Staff could be a bit more friendly but was a good stay otherwise.

6/10 - 괜찮아요

Gyles

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Guests expected to pay for the use of the pool / Although ‘very’ quiet we walked out of the Sky bar due to waiting for drinks table service. Although we approached the bar they said someone will be with us soon but decided to leave 20 minutes later.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location is perfect
2024년 1월에 2박 숙박함

4/10 - 별로예요

Victor

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Many things didn’t work on the property including heating which during the cold week in Bournemouth it was not very pleasant. Also, the staff at the front desk was really unreliable and didn’t answer the phones on most occasions. Some things didn’t work like the outlet for the shaver in the bathroom. For the price the hotel charges customers should receive a much better class of service.
2024년 1월에 7박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Robyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
I payed extra to stay in this hotel expecting it to be good. I couldnt use the spa facilities because the pool was freezing cold. The hot tub was also freezing cold and my bedroom was also freezing cold. I was told id get a full refund and i didnt. Not happy at all with the stay. Honestly iv had a better experience in travel lodge ! So dissapointed. This was a surprise for my daughter anf was totally ruined.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

jacelyn

2024년 1월에 3박 숙박함

8/10 - 좋아요

Jackalyn

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
variable service
the stay was good and the staff service in the restaurant was very good. However I left a pair of diamond earrings in the safe. On calling the hotel I got the answer that I have to go and collect them and they refused to send them by registered post even if I paid for it. As I live two hours drive away this is not possible to collect. I'm extremely disappointed in the reaction.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hilton
Hotel in ideal location with parking All clean and good working areas
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Stella Mary

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Arooma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

J.F.Hutton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Husband 80th birthday celebration.
Stayed for one night as 80th birthday celebration for my husband. Everything was fantastic. The staff from the cocktail bar, downstairs bar, restaurant and reception were friendly, welcoming and very helpful. After an excellent night's sleep in the king size bed, we thoroughly enjoyed a delicious buffet cooked breakfast where everything one could want for breakfast was provided. The check in and check out system was easy and quick. We'll definitely want to visit again.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Xanthe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Norbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Mordechai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

Marti

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have used this hotel on a couple of occasions when visiting Bournemouth. Each time the staff have been amazing, very friendly and helpful. On my last stay, there was a party in the hotel and the music was extremely loud. I was located on the 7th floor and could hear it until the early hours, making it difficult to sleep. Other than that, my stay was very pleasant.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful!!!!
We had an overnight stay here, our room was ready early, the receptionist was friendly. It was a lovely room, so comfy and a great location. Breakfast was cooked beautifully. The whole experience was wonderful for our Christmas outing, love to go back again!!!!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Daryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Great hotel, breakfast is excellent too
2023년 12월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Daryl, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 - 좋아요

yanlun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear yanlun, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Lorraine, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

Soraya

2023년 12월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Soraya, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 - 좋아요

Sameer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was lacking a bit at reception in terms of greeting people could do with a refresher on how to greet paying guests. Staff at breakfast & dinner however where excellent kind and courteous especially a chap called Marco he is a shining example of how Customer service should be done, well done Marco! Room was good few maintenance issue but were resolved quickly and efficiently. Spa was excellent had two treatments me and the Mrs, Naomi is very good masseuse. Overall good in areas but can be improved in the smaller details. Would use again 4/5.
2023년 11월에 3박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Sameer, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

4/10 - 별로예요

julie

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Not great, rude and unprofessional
The receptionist was extremely grumpy, no customer services capability at all. We got into our room and had only been there 5 minutes when a Hulton employee walked straight into our room with an iron. There was no knock, pretty uncomfortable for two women!
2023년 11월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Julie, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

2/10 - 너무 별로예요

Caroline

2023년 11월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Caroline, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 - 좋아요

Raymond

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and pleasant. However, unhappy with breakfast- many things weren't available such as smoked salmon, melon and other fruit. I asked and their excuse was "waiting for delivery". I paid a lot of money for breakfast (around £15) so the least they could do was ensure there was supply. If not, offer an alternative rather than do nothing!
2023년 11월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Raymond, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Rachel, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 - 좋아요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel,good service and everything was easy and straightforward,only downfall was the shower…dreadful shower head
2023년 11월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Aaron, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

Neily

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Two night stay. I would like thank the hotel staff in Level 8 over both Wednesday & Thursday evening. You were all excellent. I would also like to say how brilliant Ed & his colleague were on Thursday night. such lovely polite gentlemen.
2023년 11월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Neily, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 - 좋아요

Nick

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Nick, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

Colin

2023년 11월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 12월 13일
Dear Colin, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 11월 9일
Dear Richard, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

2/10 - 너무 별로예요

Adam

2023년 10월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 11월 10일
Dear Adam, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your valuable feedback. We are sorry to hear that we did not meet your expectations in some areas of your stay. I will forward your feedback to our management team for review. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

Muzhar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel very modern also very clean, Fantastic Location, Good restaurant, Really liked everything and friendly staff too .. Will for sure stay here again 😊
2023년 10월에 2박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 11월 9일
Dear Muzhar, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

6/10 - 괜찮아요

Tara

2023년 10월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 11월 9일
Dear Tera, thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

Claire

2023년 10월에 2박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 10월 17일
Dear Claire, Thank you for your recent stay and for taking the time to write a review. We are delighted to hear that you have enjoyed your stay with us and we hope to welcome you back in the near future. Kind regards,

10/10 - 훌륭해요

John

2023년 10월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 10월 17일
Dear John, Thank you for your recent stay and for taking the time to write a review. We are delighted to hear that you have enjoyed your stay with us and we hope to welcome you back in the near future. Kind regards,

8/10 - 좋아요

Travel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 10월 6일
Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Houlday
When we first walked in the Hotel was this beautiful aromatherapy smell made us feel happy and calm the atmosphere was peaceful . The welcome we received was 10/10 The young man all dressed in a nice suit Was happy & smiling , nothing was to much truble you could ask him anything he was only to happy to help. We have never felt this sort of welcomei & service before.thankyou . The Bedroom was very comfortable & clean they even had a hairdryer and iron in our room.👍😀 Clean towels every day, spa dressing gown 's and slippers waiting Slippers fitted me but not my Husband he need a man size 12 . Spa treatments was a little bit expensive For us to try so we used the pool ,sauna & Jacuzzi which was lovely. Breakfast was amazing Catered for everyone full english, pastry's Fresh fruit , yogurt , pancakes, cerials Fresh orange juice, kiwi spinage cucumber lime smoothy which was my favourite. Very Clean restaurant ,very friendly staff always pleased to help. There is parking in hotel car park £15 a day Would have liked it to be a bit cheaper Thankyou to all the staff for a stress free very happy 3 day break definitely be coming back for a longer break Only 5 min walk to beach town park Thankyou
2023년 9월에 3박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 10월 4일
Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 10월 4일
Dear John Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team

10/10 - 훌륭해요

Kjell Inge

2023년 9월에 1박 숙박함
답변 제공: Hilton Bournemouth team 님, 2023년 10월 4일
Dear Kjell, Thank you for your recent stay and for taking the time to write a review. We certainly appreciate your positive feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Hilton Bournemouth team