Dear Darren,We very much appreciate your feedback. It's a pleasure to know you enjoyed your stay with us. I hope we can welcome you again any time soon.Best RegardsThe Sebel Team

Dear Brian,We very much appreciate your feedback. It's a pleasure to us to know you enjoyed your stay with us.I hope we can welcome you again any time soon.Best RegardsThe Sebel Team

Good morning Keith,Let me extend my apologies one more time for the incident with the window cleaning. The company we hired to do the job was instructed accordingly. Unfortunately they did not see through the blinds the window was a fraction open.Let me know if any of your belongings were damaged through the incident and we will reimburse you.Sorry again for the trouble, I hope this will not reflect on the entire stay and service. We would like to see you again in the near future.Best RegardsAdam WozniakHotel Manager

Good morning Linda,Thank you for your kind words. We always love to hear feedback, especially when it's positive (hahaha)I will share it with my team.It was a pleasure to have you here with us in Bowral and we are looking forward to your next stay.Best RegardsAdam WozniakHotel Manager

Good morning Carey,I'm sorry to hear you did not enjoy your stay with us. It is true that we share this property with residents and therefore we are not fully in charge of the common facilities like the pool i.e.Due to the age and the fact that we are part of a heritage site, there are not many options to change the given circumstances.Please accept my apologies, we will try to do better next time when you give us the chance to do so (and we also provide help with luggage to help overcome the stairs or leave a note with your booking, that you preferer a ground floor apartment, this can be arranged easily for you).Best RegardsAdam WozniakHotel Manager

Dear Gail, Thank you for your kind words. I will share your feedback with my team to encourage them to keep up the good work. It pleases me to hear you enjoyed your stay and I hope to welcome you again in the near future. We will provide a digital solution for the concern you mentioned with the missing instructions in the room. Warm Regards Adam Wozniak The Sebel Bowral Heritage Park

Dear Guest, We very much appreciate your comments regarding your stay at The Sebel Bowral Heritage Park. I am happy to hear that you enjoyed a comfortable stay with us. Thank you again for sharing and we hope your next visit will be as pleasant as the previous one. Kind Regards Adam Wozniak The Sebel Bowral Heritage Park

Dear Guest, Thank you for taking the time to tell us about your experience at the The Sebel Bowral Heritage Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately your booking was a 2 bed room apartment which is located only in the back of the building and can be reach only by overcoming a couple flights of stairs. Please communicate with us and we can arrange another option for you that would be more suitable for a family with a baby. We appreciate you sharing your concerns, and it is our hope to better serve you in the near future if chance given. Sincerely, Adam Wozniak The Sebel Bowral Heritage Park

Dear Ronald, Thank you for taking the time to rate us. I am sorry that your experience did not meet your full expectations; please allow me to express my apologies. Please tell us if there is anything we could have done better to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adam Wozniak The Sebel Bowral Heritage Park

Dear Guest, We very much appreciate your comments regarding your stay at The Sebel Bowral Heritage Park. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our staff and I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Adam Wozniak The Sebel Bowral Heritage Park

Dear Guest, Thank you for taking the time to tell us about your experience at the The Sebel Bowral Heritage Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we have taken care of the addressed issues to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adam Wozniak The Sebel Bowral Heritage Park

Dear Albert, Thank you for taking the time to share your experience. I am sorry that your experience did not meet your full expectations; please allow me to express my apologies. It is our responsibility to get the room ready in time and due to shortage on housekeeping team member, which impacted on that day. Current we ask any team member who has flu symptoms to stay home and recommends to get COVID test. I will speak to the Housekeeping Manager and we will do our best to ensure we minimize or improve our communication with the guest. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyong Pang The Sebel Bowral Heritage Park

Dear Paula, Thank you very much for sharing your experience. Please accept my apologies for the inconvenience of noise and no servicing. On the note about extra charge is for our Accor Vacation Club member holder, which I will review the process. We ask our team member from 11am - 2pm to be check the room and do maintenance task on the days. Therefore we divert the phone just in case if our guest looks for us. As we are small property and one person operation. We do try our best to provide our best customer service. Please accept my biggest apologies as we have caused you inconvenience during your stay. We will do our best to continuously improve our standard of service by removing the message about additional charges for guest amenities. We hope you will give us another chance in near future. Kind regards Kyong Pang Hotel Manager The Sebel Bowral Heritage Park

Thanks for your feedback. We really appreciate that you took time to rate your stay with us and we are delighted to hear that you enjoyed it. I hope we get the chance to accommodate you again in the near future. Warm Regards Adam Wozniak THE SEBEL BOWRAL HERITAGE PARK

Dear Andrew, Thank you very much for taking time to share your experience. Please accept my apologies that your stay was disappointing and that our team member was late for 45 mins and I had a conversation with him about the situation. I will speak to our housekeeping supervisor about the item left in the room and hair in the bathroom. Once again, please accept my apologies and I will make sure to improve our standard to ensure our guest to relax and enjoy the stay. Kind regards Kyong Pang Hotel Manager The Sebel Bowral Heritage Park

Thanks for your feedback, we really appreciate that you took time to rate your stay with us. I hope we will get the chance to accommodate you in the near future. Warm Regards Adam Wozniak THE SEBEL BOWRAL HERITAGE PARK

Great to hear you enjoyed your stay Amiel