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캔들라이트 인 여행 후기

2.5 out of 5
캔들라이트 인
245 Schaefer Drive, Branson, MO

이용 후기

5.6
평점 10 - 훌륭해요. 33개 이용 후기 중 2개" "
평점 8 - 좋아요. 33개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 33개 이용 후기 중 11개" "
평점 4 - 별로예요. 33개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 33개 이용 후기 중 8개" "

6.4/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice staff, rooms need a complete overhaul
Hotel needs a complete remodel. The carpet had holes, beds had ragged fabric, the mattress was out of life and bathroom needed big help. After being in the room for 1 hour, decided to cancel our stay due to cleanliness and some insects. Front desk was very helpful and refunded 100% of money paid without giving us a hard time for cancellation. Staff was very helpful and nice, it is a shame that it seems that property has not received any renovation nor replacements in years
2017년 9월에 2박 숙박함
So sorry for the room and hopefully the owner will be getting a updating buy next year. We have put in a order for new carpet and we are slowly getting new beds.

10/10 - 훌륭해요

Lanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 1박 숙박함

2/10 - 너무 별로예요

Cara

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Read reviews but still ended up booking anyway. Wish I didnt. The NONSMOKING room we were in smelt so bad of smoke, we only stayed 1 night & went somewhere else the next night. The sleep clothes I had wore in the hotel that night smelt so bad of smoke that I couldn't wear them the next night in the other hotel. My clothes smelt like I had been in a bar all night. No exagerating! It just felt so unclean. Never again....
답변 제공: candlelight manager 님, 2017년 5월 8일
sorry for your bad stay we will work on cleaning it up

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Old bedroom furniture everywhere! The room was no smoking and it stunk of cigarettes.
답변 제공: candlelight manager 님, 2017년 5월 8일
thank you for your review we are remodling hope you come back

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Leave the light on service! (Literally! :)
My best friend and I took our 4 kiddos to branson on a spur of the moment trip to silver dollar city. We booked a room on Expedia & we're running late, long story short, Expedia mixed up reservations. When I spoke with the owner she was very kind and said to come on over she would take care of us! She went up to the room herself and turned the lights on and left our door open for us. Excellent rooms. Beds were great. The linens were new and crisp and smelt freshly washed. All new texture in the rooms on the walls and trim. Nice flat screen tv for the kids to wind down to cartoons... I enjoyed her comfort when we arrived. It's ran by a mother and daughter now and it is exceptional. I look forward to our many stays this summer! With love from Oklahoma! I can't wait for my nanny to come visit with me :) you need to add pics of the pool! ;)
답변 제공: candlelight manager 님, 2017년 5월 8일
thank you we look forword to seeing you agian

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was very quiet and comfortable. There was a fridge, microwave and flat screen TV in the room. The staff was extremely friendly, helpful and accommodating. The only downside is the ice machine was broken, the Wi-Fi was down for a day and the room phone didn't work. Luckily, the ice machine was replaced so that shouldn't be a problem in the future. Also, they had the wifi fixed within 24 hours. Overall we very much enjoyed our stay and we are returning next weekend. 😊
답변 제공: Deb 님, 2017년 3월 21일
Thank you! Yes, The ice machine is working fine now. Thank you for your patience and we will be happy to see you back again! Debbie Flaig, Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Im happy to hear that you enjoyed your stay and hope to see you again soon! Debbie Flaig Manager

8/10 - 좋아요

Rowland 님, US

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed our stay.
The bed was comfortable and they were so nice. Very helpful.
답변 제공: mjh 님, 2016년 11월 18일
thank you hope to see you again,

2/10 - 너무 별로예요

Pigpen 님, Emergency Room

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel ever!!!
Bed so uncomfortable, ended up in E.R. after stay, (true story) dead roach on bathtub, didn't clean room when stayed 2 nights, towels looked like 10 year old Walmart towels, pillows stained yellow, with one of the covers the plastic, old person hospital ones. Too much to list. Just gross. I suggest a tetanus shot after your stay.
답변 제공: mjh 님, 2016년 11월 18일
sorry for your bad stay, all are staff are working on this issue to make are rooms better

6/10 - 괜찮아요

Jeana 님, US

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Needs work
답변 제공: CANDLELIGHTINN 님, 2016년 10월 25일
THANK YOU FOR STAYING WITH US, I WILL WORK ON THESE PROBLEMS

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roach/beetle/tick Motel
Management had a recent turn over. Management had been injured. Zero staff so part of management was the cleaning women. We asked for two rooms, got two rooms (only positive). One room took an extra 2 hours to get clean as there was zero staff. Beetle in one bed- dead, dried, obviously had been there a while. Roach in another bed, with a big brown tick. BTW. New take over so new sheets... Well beds were HOLY @@@@. But for a $50.00 room I guess the almost OK. -We had no smoke alarm. -We had no way to lock door other than knob. -Our TV got on channel an no remote. -We had no Coffee pot. -We had no trash can. -We had Dollar store towels. -We did get breakfast... A box of Krispy Creams and a tank of coffee (complimentary) but you had to walk by the managements open room full of cigarette smoke and a Hoarder filled room to get to it. -Management said we haven't heard about them ticks yet, have seen some fleas!!!!! -place was robbed the night before we got there. DO NOT STAY HERE UNLESS YOUR DUDES NEEDING TO CRASH. OTHER WISE SLEEP WITH BUMS IN THE PARK--- safer and cleaner.
답변 제공: candlelight inn 님, 2016년 10월 26일
we will take care of it

2/10 - 너무 별로예요

Blake 님, Arkansas

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Read this before booking!
I read reviews before coming thought would be okay for one night, heard they were better since recently changed owners. No. Although the room was clean it has an old smell but that wasn't a big problem to me the main issue was my rooms door wouldnt even close all the way! Even after deadbolting the door you had a bunch of daylight coming through where closes and door had lots of wiggle room you could move it even when locked and see out. Upon arrival they couldn't find my reservation and the old guy was nice, but the lady in the office was RUDE and GRUMPY hope she's not that way all the time but was to us then. And lastly, if you don't mind being woken up at 7 am on vacation twice due to faulty fire alarms... Have fun! They blared once at 7 and again at 7:30 all to be malfunction. Not a fun alarm clock. So I don't recommend this hotel. And to you ladies, they do not provide hair dryers either like most hotels do. Be prepared.
답변 제공: MARY 님, 2016년 9월 8일
I AM THE MANAGER AND I WOULD LIKE TO KNOW WHAT ROOM YOU WERE IN SO I CAN FIX THESE PROBLEM. THANK YOU

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cold cold room
No remotes, no quilts on bed or extra quilts, no coffee or creamer, no breakfast as stated. The heat was not on and it was freezing cold. It took forever to heat the room. Brrrr.
답변 제공: General Manager 님, 2016년 10월 24일
thank you we are now getting updated rooms,and every thing will be taken care of

8/10 - 좋아요

Lisa 님, North Arkansas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Diamond in the Ruff
I wasn't sure what to expect but was pleasantly surprised. The mangers were so friendly and helpful. Ownership changed in the last 3 months and you can really tell theses managers care about their jobs. The room was very clean. The tub and shower were huge with great water pressure. The beds were clean and soft. The location is also great. The hotel sets off the strip so you don't have all the noise but very close at the same time. My only complaints are that the door lock needs improvement and the towels could really use an update in quality. I'm sure these things will come as they are just getting started. This will be our Branson hotel from now on.
답변 제공: General Manager 님, 2016년 10월 24일
thank you we are trying to make your stay better

6/10 - 괜찮아요

Traveler 님, Searcy, AR

별로예요: 직원 및 서비스
Ok For The Price
Check-in took a while. The smoke alarm started chirping at 2 AM; I went down to get a replacement battery and the front desk area was locked up tight. Nobody available. Maid service was lacking. The bed never got made and didn't provide enough washcloths.
답변 제공: John 님, 2015년 12월 17일
Dear Guest; Thank You for staying with us. Having acquired the property only weeks before your visit we endured a slight learning curve and assure you our front desk much more efficient, today. I'm not sure if you were aware of the night bell located at the front door of the office. It is to alert our On Property Staff of any need that may arise outside of normal operating Office business hours of 7 am to 8 pm or you might have just phoned the front desk. It is our intention and a source of satisfaction to help any guest at any time irregardless of how large or small the issue may be. The Housekeeping deficiencies you referred to have been addressed and remedies are in place. I personally invite you and your Loved Ones back to experience our improvements and enjoy our upgrades. Hope to see you again! Best Regards, John Monsour Hotel Manager

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanksgiving weekend
We had a good time even though is was rainy all weekend. The hotel was clean and neat. We will possibly stay again when the weather is warmer as they have plenty of seating outside on a patio. The only problem we had was my email confirmation said we would pay upon arrival but also said that had already been charged on my credit card so we had to get in tough with the credit card to make sure we were not charged twice. A problem with hotels.com not the hotel
답변 제공: John 님, 2016년 2월 20일
Dear Sharon, It was very nice to have you and your family as our guests here at the Candlelight. We want to Thank You for your patience and understanding while waiting for clarification on you're payment method. As a partner with Hotels.com we would like apologize for the bit of confusion during your check-in. We look forward to seeing you again soon, hopefully for a warmer and dryer visit next time around. Best Regards, John Monsour Hotel manager

8/10 - 좋아요

Manjunath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 10월 26일
we are taking care of all the issues

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 11월 18일
thank you , we love are guest and strive to make them happy. any time we can help we are ready.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I like the price.
The price is nice. Hotel wasn't bad. Don't expect much. Staff was very friendly. I'd stay again just for the price.
답변 제공: candlelightinnbranson@gmail.com 님, 2016년 10월 26일
thank you we are making are rooms better everyday

6/10 - 괜찮아요

Vrushali

좋아요: 청결 상태, 객실의 편안함
Dear Vrushali, We here at the Candlelight would like to say, Thank You for your consideration and choosing us for your stay. We look forward to seeing you again on your next visit. Best regards, John

2/10 - 너무 별로예요

Misty

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dear Misty, I see you only chose one star, and want you to know we value you as a customer and will strive to make improvements which will hopefully improve your opinion of our property your next time through. Thank You and Best Regards, John

6/10 - 괜찮아요

Amy

별로예요: 객실의 편안함
Dear Amy, Thank You for your time and consideration in rating us and also, for choosing us for your stay. We look forward to seeing you again and raising the level of our rating in your eyes during your next visit.

4/10 - 별로예요

Nancy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Motel was under new management for two weeks and didn't even have access to our reservation. Room was not ready due to housekeeping problems. Management stated they would have coffee and doughnuts at 6-9. We kept going down, and no coffee. And the door was still locked. After 7, we called, and were advised the there was coffee ready. Not very prepared for an operational hotel. Also, my feet were black from going barefoot in the room......yew!!
답변 제공: candlelightinnbranson@gmail.com 님, 2016년 10월 26일
we are working on all these issues

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointing hotel
When we arrived on Friday the refrigerator was gross and had someone else's drinks in it. We went to Silver Dollar City Sat morning and returned around noon to find the room had not been cleaned. On Sunday, we went to Table Rock Lake and returned around 4 pm ready to take showers and the room had still not been cleaned. Both days, we had to call to get the room cleaned and receive clean towels, etc. One day they forgot to leave us soap, if you can call what they provided soap. When they left soap the first time, there were two tiny bars, one for the sink and one for the shower. The bars of soap were so tiny, they hardly lasted through one person's shower and one of the two tiny bars was broken. One morning I didn't take a shower until around 8 am. and there was no hot water. The sheets did not fit the mattress and would not stay on. Although I requested sheets that fit the mattress, I never received them. The washcloths felt like sandpaper and were yellow and discolored and down right gross. There are much better hotels in Branson, even at this low price point. We will never stay here again!
답변 제공: manager 님, 2016년 9월 8일
sorry you feel that way we do have new towels and wash cloths new sheets and pillows and i would have address the problem if it was brought to my att. as for hot water it is really great i take long showers and i have never ran out.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
Okay hotel
Reserved 3 rooms for family weekend get away. The rooms varied greatly, especially the beds. The balcony view was that of the duplexes built right next to the hotel and while I don't expect alot from the free breakfast I was disappointed in the box of donuts and cereal they offered. Overall the rooms were clean, but there was no blowdryer and the soap and shampoo they provided were opened and used.
답변 제공: General Manager 님, 2016년 10월 31일
sorry we will be addressing this matter

6/10 - 괜찮아요

alicia

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Close to white water and silver dollar city.
Check in and breakfast hall smelled of smoke terribly. They obviously smoke in the room.
답변 제공: manager 님, 2016년 9월 8일
sorry for any problems you may of had we will take care of that

8/10 - 좋아요

Jodi 님, Mansfield, MO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable room
I made my reservations thru Hotels.com & when I checked in they only had one room in my name. ( I booked 2 rooms). Luckily the ck in clerk was able to cover for us. Our room had no phone but did have a fridge & microwave.
답변 제공: General Manager 님, 2016년 10월 28일
SORRY FOR ANY PROBLEMS WE WILL WORK ON THE PROBLEM

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Alright for the price
This hotel is located close to 76 which made going to do things easier and not a stressful but the hotel smelled like faintly like a smoking room. The shower was very pleasant and up to date unlike most hotels. The furniture in the room was kind of old. Over all a great place to stay in Branson if you just need a place to sleep cheaply without being grossed out.
답변 제공: General Manager 님, 2016년 9월 8일
Thank you i will try my hardest to get the smoke smell out, and we are getting new beds and tv's hope you come stay with us agian

6/10 - 괜찮아요

실제 이용하신 고객

Older hotel, needs some work.
Older hotel, needs some good work done to it; they've been working on it but it's still fairly rough! At least it was clean, no bugs noted!
답변 제공: MANAGER 님, 2016년 9월 8일
THANK YOU FOR YOUR KIND WORDS.WE ARE GETTING ARE ROOMS UP HOPE YOU COME BACK IN THE FUTURE

8/10 - 좋아요

John 님, Van TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Branson MO
Only comment I can offer - they need an elevator. Hotel was great and in a good location.
답변 제공: Deb 님, 2015년 9월 19일
We are glad you enjoyed your stay, next time we will be happy to book your room on the first floor in advance for your convenience. We hope to see you again soon.

6/10 - 괜찮아요

Bobbie 님, Warrensburg

We just went for a getaway. Had a good time.
답변 제공: Deb 님, 2015년 9월 12일
Thanks for coming and we're glad you enjoyed your getaway. Come back soon!

6/10 - 괜찮아요

virginia 님, Little Rock

좋아요: 직원 및 서비스, 객실의 편안함
Better than expected.
My personal stay was great. The hotels part in this, nice workers and managers. Room was fine for the rate. Clean tub,sink and a good shower flow. My stay was enhanced by meeting some WONDERful people I'll never forget. A nice surprise was getting to hear Jackson Cash give a great tribute to Johnny Cash. My stay was great. Hope yours will be as rewarding as mine was. Glory tto God!
답변 제공: Deb 님, 2015년 9월 12일
We are so happy that you enjoyed your stay and the Johnny Cash tribute concert. We hope to have you back again soon, other events are in the planning! Sincerely, Debbie Flaig

2/10 - 너무 별로예요

Kati 님, West Plains

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rip Off! Would not try again!
Our stay was terrible. The pictures and discipline are no where near the actual property. The rooms were run down. Tub leaked, and the walpaper was falling down in the bathroom. The pool had a garden hose running the whole time. No filters or lights. There were remnants of rotted fence post in the pool area which were a serious health hazard! No continental breakfast. The front desk said "the donuts didn't show up today" terrible experience!!!
답변 제공: General Manager 님, 2016년 10월 28일
SORRY YOUR STAY WAS BAD, I WILL BE WORKING ON THESE PROBLEMS