Villa, 1 Bedroom with Kitchen, Living Room and Fireplace | 고급 침구, 객실 내 금고, 책상, 노트북 작업 공간
예약 가능 여부 확인

하얏트 바케이션 클럽 앳 더 로지스 앳 팀버 릿지, 브랜슨 여행 후기

4 out of 5
하얏트 바케이션 클럽 앳 더 로지스 앳 팀버 릿지, 브랜슨
147 Welk Resort Circle, Branson, MO

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1455개 이용 후기 중 984개" "
평점 8 - 좋아요. 1455개 이용 후기 중 304개" "
평점 6 - 괜찮아요. 1455개 이용 후기 중 97개" "
평점 4 - 별로예요. 1455개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1455개 이용 후기 중 30개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Eunsang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Juanita

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It room was fantastic.
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 25일
Thank you, Juanita, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Todd

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I did not get the property I booked. The booking clearly had a fireplace in the room and when we opened the door we were very disappointed. Staff did nothing to remedy the situation and would not move us. Phones in unit did not work.
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 23일
Thank you for taking the time to leave a review. We are incredibly sorry to hear that the room you received did not match the description you booked, particularly regarding the fireplace. We understand your disappointment and frustration. We take guest satisfaction very seriously, and your feedback helps us identify areas for improvement. We would love the opportunity to regain your trust.

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot close to everything but not too close. Property under renovation when we checked in so some amenities not available. Stayed in 1 bedroom suite. Would recommend.
2024년 3월에 3박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view out our windows was very nice. Loved the layout of the rooms and how spacious it was. The villa we stayed in was secluded and in a nice location. The only minus was the rather long walk to the pool house. Part of the walk had no sidewalk, so we had to walk in the road or across grass with a 4 year old. It was far enough away we chose not to go to it one day when it was rainy and the walk would be miserable.
2024년 4월에 3박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 - 훌륭해요

Elizabeth

가족 여행
The property exceeded my expectations! I will stay here again!
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The unit we stayed in was absolute perfection. It was clean and well kept in the views were great! The building is quiet and the staff or fantastic! I would highly recommend staying here and it was the best place. I have stayed in Branson!!
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a positive review with us. We greatly appreciate it.

6/10 - 괜찮아요

Brian

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and spacious with a nice balcony. Kitchen had all necessary equipment for cooking. The pool was great with both indoor and outdoor options for pool and hot tub. The negative side of are stay… The employees here are only interested in selling you a timeshare it’s easier to just not interact with them. The keys to our room would randomly stop working (at very inconvenient times like coming back from the pool or after traveling for a day) when you call they say you can pick up new keys at the concierge. The whole thing felt intentional to force me to talk to them. Nice property but terrible guest relations. If you stay here be prepared to deal with pushy salespeople and just say no to “gifts”
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a review with us. We apologize for the negative experience you faced during your stay. We will work to improve in these areas.

8/10 - 좋아요

Chuck

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and parking was easy. We arrived early(3:30 pm) and they stated room was not ready and should be ready by 4 pm. We finally got a call about the room at 4:42 pm. I asked when I got to the reservation desk why so late to let us know. She just stated..."We got busy" Not a great way to start the stay. 2ndly, the toilet in our room had mold or mildew in the under side of the bowl. No, we did not let them know. The entertainment staff was kind and helpful during our visit.
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for leaving a review with us. We take your feedback seriously, and apologize for the experience you faced during check-in.

6/10 - 괜찮아요

Mike

2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 18일
Thank you for your review. We appreciate it, and hope you enjoyed your stay.

10/10 - 훌륭해요

Walter

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Above our expectations. Very enjoyable stay.
2024년 3월에 6박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Walter, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Suzanne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our room with a nice kitchen, 2 fireplaces and a large soaking tub, and large multi shower head shower. We had a nice view of the fountain. It was cold when we were there, so didn't use the balcony much, but would of with warmer weather. It was so close to all the theatres and many dining options.
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Suzanne, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Lindsey

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt secluded! It was nice to "get away" from the business of Branson, while still being close to all the hot spots. Rooms are spacious. Very fun indoor pool! I usually am affected by the chlorine at indoor pools, even if I am not swimming. At this location, my eyes did not burn al all! Everything was well ventilated. I would definitely recommend staying here. There was some construction happening, but it didn't bother us or hinder our trip. We ended up extending our stay due to a snow storm. The hotel was very accommodating in getting us a different room. We had a lovely time.
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Lindsey, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Austin 님, KANSAS CITY

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The accommodations were great, clean, and very comfortable. Our daughter really enjoyed the indoor pool and slide. The staff went above and beyond during movie night to accommodate my wife (deaf) by ensuring close caption and subtitles worked during the show. The only drawback to this property is that there are no dining or vending machines on site, so make sure to bring enough supplies to cook in the room, grill outside, or be prepared to drive about 10 - 15 minutes to the nearest restaurants.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Austin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Tim

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the pool and activity center
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Tim, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

heather

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Heather, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for adults and kids. My son loved the indoor pool area.
2024년 3월에 3박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you, Sarah, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

SIlvia 님, kansas city

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great. We enjoyed the indoor pool also.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 26일
Thank you, Silvia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Thomas 님, Temple

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, comfortable, many amenities. We could not have asked for more.
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 26일
Thank you, Thomas, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Check-in was easy and our room was clean. I like the extra touches of dishwasher/laundry detergent and the tiny salt and pepper shakers. The only bad experience we had was with the grills by our building not working. We just walked to the next building to use theirs. Overall a great experience, the rooms were beautiful and spacious. We loved the gas fireplaces. We would definitely stay here again.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 26일
Michelle, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 - 좋아요

Janet

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family group of 16 was age 4 to 66. The rooms were large, clean and well appointed. The kids enjoyed the pool and game room. Staff was helpful with any questions we had.
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 26일
Janet, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it. Wish i had more time to stay longer. Will definitely book again on my next vacation to Branson. Won't stay at any other place in Branson but this one
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Thank you, Jeff, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Kathy

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Property was beautiful and well kept. The room was the cleanest we’ve ever stayed in. The pool was very large with two hot tubs and an outdoor pool.
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Thank you, Kathy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 - 별로예요

Mike

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 8일
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 - 훌륭해요

Kiaya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Relaxation was the name of the game! We came up for our honeymoon! The room was very nice…we slept the entire first day. It gives cabin vibes. Although going thru a transition, the staff were helpful on getting us to the right spot.
2024년 3월에 3박 숙박함
답변 제공: Ryan 님, 2024년 3월 13일
Thank you, Kiaya, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 - 괜찮아요

James 님, SAND SPRINGS

연인과의 여행
visited in off season, property seems under renovation
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Thanks for your review. We appreciate you letting us know about your visit during the off-season. We apologize if any renovations detracted from your stay. We strive to minimize disruption during improvements, but sometimes it's unavoidable.

6/10 - 괜찮아요

Kenton

연인과의 여행
좋아요: 청결 상태
Shower didnt work an had constant issues with our keys not working but other than that it was great
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Kenton, thanks for the review! Glad you enjoyed most of your stay. We sincerely apologize about the shower not working and the key issues - that's definitely frustrating. We'll be sure to investigate both problems to prevent them from happening again.

10/10 - 훌륭해요

Mellisa 님, bull shoals

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 2월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 13일
Thank you, Mellisa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 - 괜찮아요

Michelle 님, Kansas City

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The room itself was spacious and comfortable. However, that was not enough to make up for the rude and disinterested staff at check-in, the lack of a functioning pool (despite being told it would be open up until and after check-in), and the lack of compensation for the pool not being available. My biggest issue with the property, however, came after check-out. I accidentally left a small Bluetooth speaker in our room. Despite telling them this the same day I checked out, they were incredibly disinterested in helping me get my belongings returned to me. They begrudgingly claimed to have someone go check the room and then simply pushed me off onto an online form. Once filled out, they didn't call back to check and see if the situation was remedied. They *did* call to try and sell me their timeshare. It was undeniable where their priorities were. I would not recommend this property for anyone to stay at. Rooms and resorts are a dime a dozen in Branson. Do yourself a favor and stay somewhere where the employees value you, your satisfaction, and your comfort level should you actually need their assistance with something rather than just you as a possible new fish on the hook for their timeshare.
2024년 1월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
Thank you for your feedback. We sincerely apologize for the issues you encountered - the rude staff, closed pool (despite assurances), and lack of help retrieving your speaker. We understand your frustration, and this doesn't reflect the standards we strive for. We'll be addressing these concerns with the staff and housekeeping to ensure better guest service and communication in the future.We regret your experience and hope you'll consider giving us another chance.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Stayed in the villa and it was very nice.
2024년 2월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 12일
Thank you, Dawn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 7일
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

JoAnn 님, Springfield

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good. Clean,, quiet, everything worked. Good amenities.
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 7일
Thank you, JoAnn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Joyce 님, La Porte

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I stayed here for our Anniversary. Our condo was spacious and cozy with two fireplaces, nice walk-in shower, and a comfy bed. We loved the floor to ceiling windows and large patio. The indoor heated pool and waterslide were great as well-especially in January. We will definitely stay here again.
2024년 1월에 5박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Joyce, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Rachel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I came here for our honeymoon and the staff were very polite and offered to make us reservations for dinner. Clean rooms and quiet. Will return again!
2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Amanda, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Katie

가족 여행
좋아요: 청결 상태, 객실의 편안함
AMAZING hotel and staff
The stay was so relaxing. We got a nice top floor with a great view. Loved the balcony and fireplaces. Kids loved it all and it was an amazing stay. We def plan to come back to this hotel when we go back to Branson!
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Katie, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 - 훌륭해요

Elissa

2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Elissa, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 - 훌륭해요

Jeffery G.

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
Thank you, Jeffery, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Natisha

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
Thank you, Natisha, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Alex

2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
Thank you, Alex, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 - 별로예요

Dave

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 - 좋아요

Norma

2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 7일
Norma, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

6/10 - 괜찮아요

Chelsea

가족 여행
좋아요: 청결 상태, 객실의 편안함
Pool closed
The water park was down which was the main reason for choosing this hotel. The reception did say they had an activity center that was offering some things in lieu of the pool but those were offered normally. I asked for a room upgrade since we were there off season and the hotel was far from being fully booked and was turned down. No show tickets or discounts offered. That was a little disappointing. Not sure that I would go back.
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
Hey Chelsea, we are devastated to hear the waterpark closure impacted your stay! It was definitely a highlight you missed out on. While the activity center offered options, we understand they wouldn't replace the waterpark fun. Regarding the upgrade request, off-season availability can influence decisions, but we're exploring more flexible off-season promotions like show tickets or discounts to enhance your next stay. We truly value your feedback and hope you'll give us another chance to wow you!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Fresh and New
We stayed in Jan so there were not many folks around. Newly remodeled so everything is updated. You could see some shoddy work on the remodel that will be a problem for them someday. Overall a pretty nice stay.
2024년 1월에 4박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
We appreciate your honest feedback about some areas where the remodel work could have been more meticulous. We take such comments seriously and are committed to maintaining the quality of our renovations. We'll ensure these areas are addressed to prevent future issues.

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
Courtney, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 2월 2일
Thank you, Joshua, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Roseberry

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ryan 님, 2024년 1월 24일
Thank you, Roseberry, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

Laura

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was beautiful. Our jetted bathtub had orange foamy bubbles when we turned it on. The maintenance guy was amazing and gave it his best effort but couldn't get rid of the orange flakes coming out of the jets. They offered to move us to a smaller room with no jetted tub..no benefit. Next morning, cleaning lady arrived without notice. She came to clean the tub but had no idea the issue. At check in, they team was great, but then the following days no one there could help with our questions. It was all very gimmicky on the shows and stuff with their concierge, but the property was beautiful, and we would probably stay again.
2023년 12월에 3박 숙박함
답변 제공: Ryan 님, 2024년 1월 25일
Thank you, Laura, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 - 좋아요

BreAnna

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We got a villa with three rooms and two baths. The villa was amazing everything was very clean, very spacious and everything seemed updated. The only downside was our room was not ready at check in (4pm) and there was multiple communication errors between front desk staff and house keeping. Overall I would probably stay here again with hopes the check in process goes smoother the next time around.
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 25일
Thank you, BreAnna, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Donnie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 1월에 2박 숙박함
답변 제공: Ryan 님, 2024년 1월 25일
Thank you, Donnie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!