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나이츠 인 브렌엄 여행 후기

2 out of 5
나이츠 인 브렌엄
201 Highway 290 E, Brenham, TX

이용 후기

5.6
평점 10 - 훌륭해요. 172개 이용 후기 중 25개" "
평점 8 - 좋아요. 172개 이용 후기 중 33개" "
평점 6 - 괜찮아요. 172개 이용 후기 중 35개" "
평점 4 - 별로예요. 172개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 172개 이용 후기 중 53개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

8/10 - 좋아요

Su

출장 여행
Comfortable, but seemed old-outlet in bathroom was very loose and sink didn’t drain well. A new coat of paint, new curtains and new couch would be nice. Only the bathroom outlet was easily available. Sink was cracked in 2 places and Handles on bedside table were broken. A few updates would really make a difference
2024년 3월에 1박 숙박함
답변 제공: Knights Inn 님, 2024년 3월 30일
Dear Su,We are delighted to know that you was comfortable during your stay, we strive for customer satisfaction. We will take note of your suggestions as they are always welcome. We hope to see you again in the future.

4/10 - 별로예요

Susan 님, Kearney

반려동물 동반 여행, 가족 여행
This motel is a hot mess! I have been bitten by a flea in my first hour here! There are people living here and as I walked my dog I witnessed a drug deal in the back of the property. Horrible.
2024년 3월에 1박 숙박함
답변 제공: Knights Inn 님, 2024년 3월 24일
Dear Susan, We are saddened to hear that you didn't experience the Knights Inn standard. We take these kind of things very serious and these issues will be discussed with management. We apologize for any inconvenience you may have experienced. Sincerely,Knights Inn

10/10 - 훌륭해요

Cass

2024년 2월에 3박 숙박함
답변 제공: Knights Inn 님, 2024년 3월 24일
Thanks for the great review!

10/10 - 훌륭해요

Shankang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Knights Inn 님, 2024년 1월 21일
Dear Shankang,Thank you for taking the time to give us an exceptional review. We are delighted that you enjoyed your stay with us!

2/10 - 너무 별로예요

Suresh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Smelly room
Smelly room
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 30일
We're sorry to hear that you didn't have a good experience with us, and we apologize for any unpleasant odor during your visit. Our housekeeping team will be sure to look into your feedback further and make improvements where necessary. Thank you, and we hope you will give us another chance soon.

2/10 - 너무 별로예요

Jeremy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 12월 22일
Dear Jeremy,We are saddened to see your review and to know we did not uphold the Knights Inn standard. We hope that you will gives us a chance in the future to change your mind.

8/10 - 좋아요

Mark 님, Brenham

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very nice and pleasant to work with. They went above and beyond on a couple of my request. The property os older so my roomhas an unpleasant oder which is typical of a proprrty that age.
2023년 11월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 12월 1일
Dear Mark,Thank you for taking the time to give us a review. We are happy to hear that you was pleased with the staff and we accommodated you to the best of our ability. Yes, it is an older property but we will look into the odor issue. We hope to see you again in the future!

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 12월 1일
Dear Sarah,We are saddened to see your review. We would love any additional feedback on things we could improve. We hope to have a chance in the future to change you mind.

2/10 - 너무 별로예요

jose

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very rude. Bed sheet had blood on them. I ask for another room and they wouldn’t give me one. I ask for a refund and the refuse. Terrible service
2023년 10월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 10월 22일
Dear Jose,We are saddened to see your review. These issues will be discussed with the entire to to ensure this doesn't happen again. Please accept our deepest apology.

10/10 - 훌륭해요

Shay

별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 9월 3일
Thanks for taking the time to give us a 5 out of 5 star review!

10/10 - 훌륭해요

Regina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice, quite, clean and great location.
2023년 8월에 7박 숙박함
답변 제공: Knights Inn 님, 2023년 9월 3일
Thanks for the great review!

10/10 - 훌륭해요

Delyla

좋아요: 편의 시설/서비스
The price and well equipped the rooms are. The carriers could used replacing, but other than that, great!
2023년 7월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 9월 3일
Thanks for the awesome review!

10/10 - 훌륭해요

Fernando

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 5월 8일
Thank you for taking the time to give us an awesome review. We hope to see you again in the future!

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The motel has the best price and helpful staff but there seems to be a lot of long term residents
2023년 4월에 1박 숙박함

8/10 - 좋아요

juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe
2023년 3월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 3월 31일
Dear Juan,Thank you for taking the time to give us a great review. We hope to see you again in the future!

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Friendly employee clean room a sit dated but I am not a special little flower. Bed comfortable
2023년 3월에 1박 숙박함
답변 제공: Knights Inn 님, 2023년 3월 31일
Dear Charles,We are delighted to hear you slept well during your stay. Even the opinion of a "not" special flower is very important to us. We view all guests and their opinions as special to us.

10/10 - 훌륭해요

Cecily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly, prompt, and helpful staff. Comfortable, clean, and quite adequate, no frills. The only disappointment was no protein offered in the continental breakfast. Would go back again.
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Leta

Had to pay twice!
I booked my nonrefundable room and had to pay a second time to actually get a room. Was told it could be 3 hours before the booking came thru to their system.
2022년 11월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2022년 11월 19일
Dear Leta,We are saddened to hear that you experienced some reservation difficulties. I'm hoping all was resolved after our last conversation. If there was anything not resolved please feel free to contact us at your earliest convenience.

2/10 - 너무 별로예요

Roy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can’t say that ANYTHING was good. Actually, very poor. I can’t believe I paid $100 for this DUMP! The water taste was awful, the bath/shower was almost totally inoperative. Breakfast was miserable! Don’t stay here!
2022년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 31일
Dear Roy,We are disappointed with the experience you have described, as this is never the lasting impression we want you to leave with. Our team will review your concerns promptly and make any necessary changes. Thank you for sharing your feedback, and we hope to show you our true dedication to guest satisfaction during your future stay.

6/10 - 괜찮아요

Phyllis

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Handy for antiquing
Just ok
2022년 10월에 2박 숙박함

8/10 - 좋아요

Dorothy

출장 여행
좋아요: 직원 및 서비스
This is an older hotel, and way more affordable than others in the area. The people who work there are super nice, and the room was clean. Complimentary breakfast is offered. It could use fresh paint in the rooms to lighten and brighten, but I was mainly there just to sleep, so I will not complain. I would stay here again.
2022년 10월에 2박 숙박함
답변 제공: Knights Inn Brenham 님, 2022년 10월 25일
Dorothy,Thank you for the ideas, we will take that into consideration. We are absolutely delighted to hear you enjoyed your stay. We sincerely hope to see you again in the future!

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
AZ
Staff were very nice, and the room was pleasant.
2022년 4월에 4박 숙박함
답변 제공: Knights Inn Brenham 님, 2022년 4월 27일
Thank you for giving us a great review. We hope to see you again in the future.

2/10 - 너무 별로예요

Michael 님, Cirencester

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No eating places for miles. But much worse were the fleas or bedbugs. I had bites all over
2022년 3월에 3박 숙박함
답변 제공: Knights Inn Brenham 님, 2022년 4월 5일
Dear Michael, We are saddened to see your review. We are connected to Las Fuentes and about half a mile from ten different restaurants. We also serve continental breakfast in the mornings. The room you stayed in has been thoroughly checked and we will continue to to look for any evidence related to any kind of bugs. We apologize for any inconveniences you feel you may have experienced here.

2/10 - 너무 별로예요

Tamara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
moldy room
I'm requesting a refund. The room had a water leak and a poster size picture frame FULL of mold on the wall!!! I have several pictures. HEALTH HAZZARD!! Hotel refused to refund money because I did not book directly through them.
2021년 11월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2022년 3월 30일
Dear Tamara, We apologize that you did not enjoy your stay. These issues will be discussed between the entire staff and will be dealt with. Unfortunately, when it comes to prepaid reservations, there are certain rules and regulations that we must follow. When a prepaid reservation is booked, that company charges your card and then a virtual card is provided to us by that company. You will need to contact Expedia directly about anything involving payment. Again, we apologize for any inconveniences you may have experienced here at the Knights Inn.

6/10 - 괜찮아요

Arthur

2022년 3월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2022년 3월 7일
Thank you for taking the time to give us a review.

6/10 - 괜찮아요

Michael

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

Cynthia

2021년 10월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2021년 10월 23일
Dear Cynthia, Thank you for taking the time out to give us a review. We are always open to hear how we can do better in the future. Thank You

6/10 - 괜찮아요

Monique

가족 여행
She billed me twice...i had to go get my refund before i checked out.
2021년 10월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2021년 10월 17일
Monique, Thank you for taking the time out to give us a review. We apologize for any inconvenience due to you being billed twice. We will be working harder in the future to prevent these things from happening.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rob's Review
Stayed there one night during a visit to Brenham. The manager was very friendly. When he found out I was there with my pickleball partner for a tournament, he changed my room so that we would be only one room apart on the same side of the motel. At first we were on opposite sides, and when he noticed this, he suggested the switch. The motel is older, but room was clean and bed was comfortable. I'll would stay there again if I am back that way.
2021년 10월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2021년 10월 15일
Thank you so much for your awesome review. We hope to see you again in the future. We hope you have an awesome day!

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty and we were to have a nonsmoking room and it had been a smoking room very bad..
2021년 4월에 2박 숙박함
답변 제공: Knights Inn Brenham 님, 2021년 4월 16일
Thank you for the review. We apologize if we did not fulfill the Knights Inn standards. All of the concerns you have made will be addressed accordingly. We hope to get the chance to impress you in the future. Again, our apologies for any inconveniences

2/10 - 너무 별로예요

Andrea

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gross. Needs to be updated in a major way. I didn't even stay there. Went to my parents hotel. Sucks that I used my free night for nothing.
2021년 4월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2021년 4월 16일
Thank you for the review. We apologize if we did not fulfill the Knights Inn standards. All of the concerns you have made will be addressed accordingly. We hope to get the chance to impress you in the future. Again, our apologies for any inconveniences

6/10 - 괜찮아요

MARY

출장 여행
좋아요: 직원 및 서비스
2021년 4월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2021년 4월 13일
Thank you for taking the time out to give us a review. Hope you have a great day!

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 4월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2021년 4월 20일
Thank you for the review. We apologize if you did not find us to be up to the Knights Inn standards. We hope to get the chance to impress you in the future. If you have any feedback, please feel free to contact us at your earliest convenience.

8/10 - 좋아요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2020년 12월 29일
Hi Robyn, Thank you for taking the the time to give us a great review!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2020년 8월에 1박 숙박함
답변 제공: Knights Inn Brenham 님, 2020년 9월 6일
Dear Guest, I'm sorry you found our hotel to only be a one star. We would be interested in knowing what we could improve on to change that. Feel free to contact us with any tips you may have. Thank you

8/10 - 좋아요

Aimee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My family was pleased
Everything was nice and comfortable
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

Eddy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Knights Inn-Brenham 님, 2020년 3월 3일
Thank you for the awesome review!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Very disrespectful service is disrespectful i want 5 day stay for free how bad i got treated
2020년 1월에 5박 숙박함
답변 제공: Knights Inn - Brenham 님, 2020년 1월 10일
Dear "Anonymous", I would like to further address the situation. In order for me to do so I would need to know who you are. Please contact us with further information.

6/10 - 괜찮아요

Deborah

좋아요: 청결 상태
Good for sleeping
It was so-so..the breakfast they say they have was not even continental. The rooms did not have any easily reachable outlets around the bed for charging phones. Bathroom tub had no stopper. Very out-dated hotel for the amount spent. Staff was friendly.
2019년 11월에 2박 숙박함
답변 제공: Knights Inn - Brenham 님, 2020년 1월 10일
Thank you for your response!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Love the nice bedroom the staff were friendly and I love that it was clean
2019년 11월에 1박 숙박함
답변 제공: Knights Inn - Brenham 님, 2020년 1월 10일
Thank you "Anonymous" for your lovely review!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lovely staff. The room was clean and the staff were prompt with their services.
2019년 11월에 2박 숙박함
답변 제공: KNights Inn-Brenham 님, 2019년 11월 8일
Thank you for your lovely review! Hope you come and stay with us again. Have a wonderfully blessed day!

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Knights Inn-Brenham 님, 2019년 10월 29일
Dear Anonymous, It's disheartening to learn that we failed in providing the comfortable experience we're known for during your stay. Our team hopes you consider staying with us again.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They gave me wrong room and then got put on hold and even hung up on because she was busy. Finally got it fixed and got the right room. Bed and pillows was very uncomfortable.
2019년 9월에 2박 숙박함
답변 제공: Knights Inn 님, 2019년 10월 11일
We are so sorry for any inconveniences you may have experienced. We will be discussing time management with the team so these things do not happen in the future, even if we are busy. We appreciate you taking out the time to give us a review and let us know about the things we can improve. -Knights Inn

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Knights Inn 님, 2019년 9월 21일
Thank you for your review. We would love to hear any suggestions on how we could have improved your stay. Thank You

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, clean and comfortable room. A little shaby and some repairs needed... ie drapes , stairs and shower head, but overall good stay.
2019년 9월에 3박 숙박함
답변 제공: Knights Inn 님, 2019년 9월 10일
Thank you for your positive review.

8/10 - 좋아요

Misty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Knights Inn-Brenham 님, 2019년 7월 22일
Thank you for the positive review. Come back and see us next time your in town!

4/10 - 별로예요

실제 이용하신 고객

2019년 6월에 2박 숙박함
답변 제공: Knights Inn-Brenham 님, 2019년 6월 24일
I apologize that you did not enjoy your stay with us. I would like more details on what was not accommodating to you, to improve our property. Again, our apologies.

6/10 - 괜찮아요

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좋아요: 객실의 편안함
Horrible
The customer service was horrible. There were people loitering around outside all times. There was underwear under the stairwell of the building.
2019년 5월에 1박 숙박함
답변 제공: Knights Inn 님, 2019년 5월 28일
I'm not sure who you dealt with but unfriendly service is unacceptable. The undergarments that were left outside, was picked up as soon as they were seen. We do have a lot of long term stays that do sit outside of their rooms. I sincerely apologize that you was not happy with your stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cold A/C & fridge Pillows were flat Bathtub water pressure was low
2019년 5월에 2박 숙박함
답변 제공: Knights Inn 님, 2019년 5월 25일
We appreciate your feedback. We our diligently working on improving our property. Thank you for staying with us.