객실 내 금고, 책상, 암막 커튼, 다리미/다리미판

홀리데이 인 익스프레스 & 스위트 페어몬트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 432개 이용 후기 중 273개" "
평점 8 - 좋아요. 432개 이용 후기 중 127개" "
평점 6 - 괜찮아요. 432개 이용 후기 중 20개" "
평점 4 - 별로예요. 432개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 432개 이용 후기 중 5개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Eunjung 님, Al

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
꿀잠
침대가 편해서 잘 잘수 있었어요. 올드한 느낌이 아님. 하지만 주변에 아무것도 없어요. 마트에 갈 일이 있다면 미리 쇼핑하시길 권해요.
답변 제공: Amber 님, 2016년 6월 25일
We appreciate you taking the time to write a review of our hotel. We do offer a local dining list for the convenience of our guests, and there are several places right off our exit and even more of a variety one exit south from us. I do hope that next time you stay we can point you in the right direction to get the perfect meal. Have a great day!!!

10/10 - 훌륭해요

Rodney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautifully updated, very comfortable bed, good breakfast, walkable to restaurant
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Dave

좋아요: 청결 상태
2024년 4월에 1박 숙박함

8/10 - 좋아요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed a very pleasant, uneventful stay. Room was very comfortable, quiet with great bed & bedding. We have stayed here several times & it is consistently good, smooth check in, very good breakfast & attentive staff. Great value & comfort.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Erica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very roomy and clean comfortable sitting area quiet and the breakfast offered a variety of options. Will definitely stay there again when in town.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

PAT

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was good rooms were in good condition. layout was very good. breakfast had variations and was excellent. i am very happy with the stay. property was well lit and felt very safe. had a good night sleep. thank you.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Mack

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to restaurants. Breakfast needs staffed better. Had to wait on pancake machine to be refilled and syrup replenished 3 days in a row. Only one person was restocking breakfast bar and even though they never stopped, there needs to be 2 people to keep up with the demand. Other than breakfast issues, everything else was good
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Shauna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very polite at the front desk. Very clean
2024년 3월에 3박 숙박함
답변 제공: Ken 님, 2024년 3월 17일
Hi Shauna,Thank you for taking the time to give us feedback on your stay with us!!. We appreciate your comments and are pleased you had a satisfactory and comfortable stay with us. We are looking forward to seeing you again for one more great stay!!!Thank you once again for your five-star review!!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ken 님, 2024년 3월 17일
Hello Lisa,We are glad to hear that you had a great stay with us!!Also thank you for your five-star review and for taking the time to give us feedback on your stay with us. We are looking forward to seeing you in the future for one more great stay with us!!Thank you once again,

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for dr. Visit
2024년 1월에 1박 숙박함
답변 제공: Ken 님, 2024년 3월 16일
Thank you, Eric, for sharing your feedback about your stay with us. We are glad to know that your stay was pleasant and comfortable. We hope to see you again for one more great stay!!Thank you,

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ken 님, 2024년 3월 17일
Thank you Heather for your five-star review!! We appreciate you taking the time to give us feedback on your stay. We are glad to know that your stay was satisfactory and comfortable!! Hope to see you again for another great stay!!Thank you,

10/10 - 훌륭해요

Ivan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plastic cutlery and plates. We should do better
2024년 3월에 1박 숙박함
답변 제공: Ken 님, 2024년 3월 17일
Hello Ivan,Thank you for your five-star review!! We appreciate you taking the time to give us feedback on your stay. We are glad to know that your stay was satisfactory and comfortable!! Hope to see you again for another great stay!!Thank you,

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ken 님, 2024년 3월 17일
Thank you, John for your five-star review!! We appreciate you taking the time to give us feedback on your stay. We are glad to know that your stay was satisfactory and comfortable!! Hope to see you again for another great stay!!Thank you,

10/10 - 훌륭해요

Jim

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Fred

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Newly renovated, bright and clean. Staff is very friendly and helpful. Cracker Barrel is within walking distance and gas stations close by.
2024년 2월에 1박 숙박함
답변 제공: Ken 님, 2024년 3월 17일
Hello Fred,Thank you for your stay with us and for taking the time to give us feedback. We appreciate your comments about our rooms, staff, and cleanliness!! We are glad to know that we made your stay satisfactory and comfortable!! Hope to see you again for another great stay with us!!,

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and updated
2024년 2월에 1박 숙박함
답변 제공: Ken 님, 2024년 3월 17일
Thank you John for the five-star review!! We appreciate your stay and taking the time to give us feedback.We are glad to know that you loved our renovated rooms and our cleanliness!! We hope to see you again whenever you are on this side of the country!!Thank you once again!!

2/10 - 너무 별로예요

Jeff

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2024년 2월 12일
Hello Jeff!!Thank you for choosing Holiday Inn Express and we appreciate you taking the time to provide feedback about your experience at Holiday Inn Express FAIRMONT.I want to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you once again,

6/10 - 괜찮아요

실제 이용하신 고객

Hotel was under construction so its messy
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 28일
Hello Anonymous,We appreciate your stay with us and taking the time to give us feedback. We apologize for the inconvenience you might have during your stay because of the renovation on the ground floor. We hope to serve you again in the near future to make sure your stay is pleasant and comfortable!!

10/10 - 훌륭해요

Dawn

2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 17일
Hello Dawn,Thank you for the five-star review and we are glad to know that your stay was pleasant and to your satisfaction!! On behalf of our team at HIEX, Fairmont, I appreciate your time to give us feedback and would like to see you again for one more great stay!!

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 17일
Hello Nicholas!!We appreciate you for taking the time to share your comments on your stay at our property. Thank you for your five-star review!! Our goal is to make the stay of our customers comfortable and pleasant. We are glad to hear that our Holiday Inn Exp. Team has made your stay satisfactory. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will allow us to serve you again in the future for one more pleasant stay!!

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 9일
Thank you Marilyn for your five-star review and we are glad to hear that your stay was comfortable and to your satisfaction!! We appreciate you taking the time to give us the feedback and expect to see you again in the future for one more great stay!!

10/10 - 훌륭해요

Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Ken 님, 2023년 11월 25일
Thank you Russell for your stay and for taking the time to give us the feedback. We appreciate your stay with us and are glad to know that your stay was comfortable and to your satisfaction!! Again, thank you and hopefully see you again in the near future for one more great stay!!,

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Typical excellent Holiday Inn Express experience. Here's hoping they have the gluten free muffins for breakfast.
2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 11월 10일
Thank you Mark for your stay with us and also for taking the time to give us feedback on your stay!! We appreciate your comments and are glad to know that your stay was comfortable and satisfactory!! We also noticed your comment about the breakfast item and we will check on that with our breakfast dept. Once again on behalf of the whole HIEX team members, I do appreciate your stay and see you for one more better future stay!!

10/10 - 훌륭해요

Deborah

2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 11월 10일
Thank you Deborah for your stay with us and for taking the time to share your experience!! We are glad to know that your stay was pleasant and comfortable!! Thank you for your five-star review!! Hope to see you again for one more great stay!!

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very friendly, rooms very clean and comfortable
2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 10월 21일
Hello Kelly,Thank you for your stay and for taking the time to give us feedback. We are glad to know that your stay was pleasant and comfortable. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Allison

2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 10월 14일
Hello Allison,Thank you for your stay with us and for taking time to give us feedback. We appreciate your stay and we will work hard to get the full score!! Hopefully, we will see you in the near future for one more great stay!!!

10/10 - 훌륭해요

christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 10월 14일
Hi Christine,Thank you for taking the time and your one-sentence comment explains that you enjoyed your stay with us!! I, appreciate your stay and hopefully, will see you in the near future for one more great stay!!

8/10 - 좋아요

kathi

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Staff friendly. Remodeling in progress but our rooms were clean and appear to be newly furnished.
2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 10월 14일
Hi Kathi,Thank you for taking the time for your comments about your recent stay!! We do appreciate your comments about the remodeling and also about the cleanliness of the room. We hope to see you again whenever you are visiting this side of the country. Thank you once again,

10/10 - 훌륭해요

Paul 님, Summerfield

2023년 10월에 1박 숙박함
답변 제공: Ken 님, 2023년 10월 14일
Thank you Paul for your 5-star review!!! We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you once again,

10/10 - 훌륭해요

roger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely friendly staff and a great room for the price.
2023년 9월에 1박 숙박함
답변 제공: Ken 님, 2023년 10월 14일
Hello Roger,Thank you for taking the time to give us feedback about your stay with us!! We appreciate your comments for our staff members and are glad to know that you loved our renovated rooms. Hopefully will see you again in the future

2/10 - 너무 별로예요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very happy with this hotel:) liked having Cracker Barrel next door for dinner. Appreciated coffee & tea in lobby. Breakfast was great.
2023년 9월에 1박 숙박함
답변 제공: Ken 님, 2023년 9월 24일
Hello Kathy,We appreciate you taking the time and give us feedback on your stay. We are glad to know through your comments that your stay was pleasant and comfortable. We could not find any negative comments from you for the room as well as for our services. We understand that by mistake you clicked on "1" instead of another option. We, as a whole team of HIEX appreciate your stay and would like to see you again for your another great stay at our facility!!!

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Ken 님, 2023년 9월 16일
Hello Patricia,Thank you for your full-star review!! I, on behalf of our whole HIEX Fairmont Team, appreciate your stay with us.Hope to see you soon!!Thank you once again,

10/10 - 훌륭해요

Dani

2023년 9월에 1박 숙박함
답변 제공: Ken 님, 2023년 10월 14일
Hello Dani,We appreciate your taking the time to give us feedback. We are glad to know that your stay was comfortable and satisfactory!! I, on behalf of the whole HIEX team, would like to thank you for staying with us and hopefully will see you again for one more great stay!!

10/10 - 훌륭해요

Sarita

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 8월에 1박 숙박함
답변 제공: Ken 님, 2023년 9월 16일
Hello Sarita,Thank you for your five-star review!! We appreciate your taking the time to give us the feedback. Hopefully, we will see you soon for one more comfortable stay with us!!

10/10 - 훌륭해요

Destiny

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was just so nice. They had just reavaded our room n it was just amazing. One thing I was to add is to please add a tub gripper n that tub we about fell gett in
2023년 8월에 1박 숙박함
답변 제공: Ken 님, 2023년 8월 30일
Hello Destiny!!We are glad to know that your stay was satisfactory and comfortable!! We notice your comments about the gripper in the tub and we have notified that to our maintenance dept. to look into that to make it right. Again, we appreciate you taking the time to give us the feedback.Thank you,

8/10 - 좋아요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Ken 님, 2023년 9월 16일
Thank you Molly for your stay and we do appreciate your taking the time to give us your feedback. We are glad that your stay was comfortable!!Thank you once again!!

10/10 - 훌륭해요

Marsha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were in the middle of remodeling but it was very beautiful, clean and quiet. Staff was helpful and friendly.
2023년 8월에 1박 숙박함
답변 제공: Ken 님, 2023년 9월 16일
Thank you Marsha!! We appreciate your stay and your taking the time to give us feedback on your stay. We are glad to know that your stay was comfortable!! We do like your comments about our renovated rooms. Thank you once again and see you for one more wonderful stay next time!!!

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Ken 님, 2023년 8월 15일
Thank you Stephen for staying with us!! We are glad to know that your stay was pleasant and comfortable!!On behalf of our Holiday Inn Exp Team, I would like to convey our sincere thanks for taking the time to give us feedback. We, hope to see you again for another great stay!!!

8/10 - 좋아요

Gayle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, Convenient Location
We used this hotel while attending a conference. It was conveniently located - easy on and off the interstate. It was near gas stations and a restaurant, yet quietly secluded behind the main traffic thoroughfare. The hotel was clean and quiet. The breakfast was hot and sufficient. We did not have a lot of interaction with staff so we cannot comment on that aspect. Having stayed at another hotel last year for the same conference, I would definitely say we would return to this one instead of the other.
2023년 7월에 2박 숙박함
답변 제공: Ken 님, 2023년 7월 30일
Hello Mr. Gayle!!Let me thank you for your stay with our Holiday Inn Exp. & Suites!! We are glad to know that your stay was pleasant and comfortable!! We appreciate you taking the time and give us feedback. We hope to see you again for another great stay!!.

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good place to stay in Fairmont
We were in town a couple of days for a family reunion. We have stayed there before and liked it. Everything went well, with two exceptions. 1.) They are in the process of renovating the rooms, which is a good thing, but there was still a the usual drywall dust around, and pallets of building materials in the parking lot. 2.) Some of the 'hot' items on the breakfast buffet (which is otherwise better than most) were not heated through. I got a sausage patty and my wife got a little pre-made omelet that were room temperature at best.
2023년 7월에 2박 숙박함
답변 제공: Ken 님, 2023년 7월 24일
Hello Brian!!Let me go ahead and thank you for your stay!I apologize for the inconvenience because of the renovation in process. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We definitely will look into the area (breakfast) of concern and will make it right. Once again, thank you on behalf of our Holiday Inn Exp. Team for your stay. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to spend the night..good clean smell and comfortable beds
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THANKS!
2023년 6월에 11박 숙박함
답변 제공: Ken 님, 2023년 7월 4일
We appreciate your comments and would like to convey our sincere thanks for your stay on behalf of our Holiday Inn Exp. Team. We are glad that your stay was pleasant and comfortable. We are looking forward to seeing you for another great stay with us!!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was an issue with our reservation (double booked for the room), but the staff at the desk worked it out. The room was comfortable, clean, and easy to get to.
2023년 6월에 1박 숙박함
답변 제공: Ken 님, 2023년 6월 17일
Hello Laura,Thank you for taking the time and give us feedback about your stay!!! We are glad that you enjoyed our newly renovated rooms. Also, we are happy to know that our Holiday Inn Exp. team has made your stay pleasant and comfortable. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will allow us to serve you again in the future!!

8/10 - 좋아요

Dale

2023년 5월에 1박 숙박함
답변 제공: Ken 님, 2023년 6월 12일
Hello Mr. Dale,Thank you for your stay at our Holiday Inn Exp. in Fairmont, Wv. We appreciate you taking the time for feedback about your stay!! and we use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Les

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
all and all was fine place
2023년 5월에 1박 숙박함
답변 제공: Ken 님, 2023년 5월 17일
Hello Les,Thank you for your recent stay and for yourfull-star review! Your support is truly valued and we are thrilled you enjoyed your stay. We hope to see you again soon!Thank you once again on behalf of our team at Holiday Inn Express in Fairmont!!

8/10 - 좋아요

Byrd

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Ken 님, 2023년 5월 18일
Hello Byrd,Thank you for taking the time for your feedback. We appreciate your stay at our hotel and we are glad to know that your stay was comfortable and satisfactory. We hope that you will give us the opportunity to serve you again in the future.

8/10 - 좋아요

Brianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Ken 님, 2023년 5월 15일
Hi Brianna,We appreciate you for taking the time to share your comments on your stay at our property. Our goal is to make the stay of our customers comfortable and pleasant. We are glad to hear that our Holiday Inn Exp. Team has made your stay satisfactory. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you once again and we hope you will allow us to serve you again in the future.

8/10 - 좋아요

Arnold

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fast
Nice clean room. Front desk lady was very nice
2023년 4월에 1박 숙박함
답변 제공: Ken 님, 2023년 5월 15일
Hi Kevin,Thank you for the full-star review of our hotel! We are proud of the service. We appreciate you for taking the time to share your comments on your stay at our property. Our goal is to make the stay of our customers comfortable and pleasant. We are glad to hear that our Holiday Inn Exp. Team has made your stay satisfactory. Thank you once again and we hope you will allow us to serve you again in the future.