로비

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
1185 Airport Rd, Fairmont, WV

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 807개 이용 후기 중 242개" "
평점 8 - 좋아요. 807개 이용 후기 중 320개" "
평점 6 - 괜찮아요. 807개 이용 후기 중 130개" "
평점 4 - 별로예요. 807개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 807개 이용 후기 중 43개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was good. But breakfast was not good. By 8:30am there was not much left.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, comfortable bed, and amazingly friendly staff! Affordable as well! This is a wonderful choice for an overnight stop to break up a long road trip.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was looking for a clean room with a comfortable bed. I got both plus a super friendly staff. This has been a great and affordable place for us to stop and break up our road trip from N.C. to Buffalo, NY.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

gerald

연인과의 여행
좋아요: 편의 시설/서비스
Nice diner Enjoyed tea from the hotel lobby
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Access to highway was great. Building is old a tired does not look updated since original build. Non smoking room smells as if it was a smoking room. Cable not working. Breakfast was the only reason I chose this motel over the ones across the highway.
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 31일
Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. We understand the importance of a comfortable and pleasant stay for our guests, and we regret that we fell short of your expectations. Your feedback regarding the condition of the building, the smell in the non-smoking room, and the cable service will be addressed with our team to ensure improvements are made. We appreciate your feedback about the breakfast, and we're glad it met your expectations. Please know that your satisfaction is important to us, and we will work to address the issues you mentioned. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience.

8/10 - 좋아요

Ken

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very welcoming staff, clean and refreshing, the only issue was the shower head was leaking, breakfast was hot and good
2024년 3월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 25일
Thank you for your feedback. We're delighted to hear that you found our staff welcoming and the facilities clean and refreshing. We apologize for the issue with the shower head leaking, and we'll address this promptly to ensure it's fixed for future guests. It's great to know that you enjoyed our hot breakfast. Your satisfaction is important to us, and we appreciate your understanding. We look forward to welcoming you back for another stay in the future.

6/10 - 괜찮아요

Marjorie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The shower sprayed water all over the room including the ceiling. The sink sprayed water instead of coming out in a stream. The internet did not work. The receptionist and breakfast and bed were good!
2024년 3월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 24일
Thank you for sharing your experience with us. We apologize for the issues you encountered with the shower, sink, and internet during your stay. Your feedback is valuable, and we will address these issues promptly to ensure they are resolved for future guests. We're glad to hear that you found our receptionist friendly and that you enjoyed the breakfast and bed. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. If you have any further concerns, please don't hesitate to reach out to us.

4/10 - 별로예요

Jin 님, Ottawa

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had towels that had holes and stains.
2024년 3월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 22일
Thank you for bringing this to our attention. We apologize for the inconvenience caused by the condition of the towels in your room. Maintaining high cleanliness standards is important to us, and we will address this issue with our housekeeping team to ensure that it doesn't happen again in the future. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Budget hotel, clean with nice hot breakfast, limited but good. Good staff.
2024년 3월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 22일
Thank you for your feedback! We're delighted to hear that you found our budget hotel clean and enjoyed our hot breakfast offerings. We strive to provide a comfortable stay for all our guests, and we're pleased to know that you found our staff to be accommodating. If you have any further comments or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

4/10 - 별로예요

Kayla

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
This hotel while convenient was heavily agreed, the blankets were rough and scratchy and there was a greatly disturbed guest that colored the whole experience. In summary, good if there is nothing else, but vaguely uncomfortable the whole way.
2024년 3월에 6박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 18일
Thank you for sharing your feedback about your recent stay. We're sorry to hear that your experience was not entirely positive. We understand the importance of a comfortable and peaceful environment for our guests, and we apologize for any disturbances caused by other guests during your stay. Your comments about the bedding will be shared with our housekeeping team for review and improvement. We appreciate your honesty and hope that you'll give us another opportunity to exceed your expectations in the future. If there's anything specific we can do to make your next stay more enjoyable, please don't hesitate to let us know.

4/10 - 별로예요

Kaitlin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately the reviews were good for this property but when we arrived it was very dirty. The outside doors to enter the hotel were not locked so anyone was able to enter. The room had visible dirt and hair left on the carpet. The furniture in the room had large stains. The sheets and comforter was not clean, it had skin, hair, and boogers on it. We ended up only staying one of the two nights we had booked due to the uncleanliness.
2024년 3월에 2박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 17일
I'm terribly sorry to hear about your experience at our property. This falls far below the standards we strive to maintain for our guests, and I understand your disappointment. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. Rest assured, your feedback will be shared with our housekeeping team to ensure that such lapses are addressed promptly and thoroughly. We take your concerns seriously and will work diligently to improve. If there's anything else we can do to make this right or if you have any further feedback to share, please don't hesitate to reach out. We truly value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 - 괜찮아요

Jd

2024년 3월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 31일
Thank you for your feedback!

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 3월 3일
Thanks for your wonderful review. We can't wait to host you again!

8/10 - 좋아요

Habib

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
tv remot
2024년 2월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 2월 29일
Thank you for the good review! We are thrilled that our TV remote was to your liking. We also can't wait to see you again!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 2월 26일
Thanks for the wonderful review! We can't wait to see you again!

8/10 - 좋아요

Elio

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 2월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 2월 17일
Thank you for your feedback.

4/10 - 별로예요

Lori

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The front desk staff person and the breakfast person were wonderful! Very professional, helpful and kind! I really appreciated their service! The whole property, outside and inside, is old and falling apart. There are stains on every chair I saw and all the carpets. In the first room we had, the fridge wasn't working and the room smelled bad. The front desk person moved us immediately to a nicer room. This room also had a stained chair, carpet threads at the edges and some of the furniture was falling apart. The bed was really comfy and the linens were soft and fresh smelling. The breakfast was nice and April was even nicer! The price was good.
2024년 2월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 2월 16일
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had positive interactions with our front desk staff and breakfast attendant. Providing professional, helpful, and kind service is our top priority, and we're glad that they made your stay enjoyable.We're sorry to hear about the issues you experienced with the condition of the property and your initial room. Please know that your comments have been shared with our team for immediate attention and improvement.However, we're pleased to know that you found comfort in our beds and enjoyed the freshness of our linens. We're also glad that you appreciated our breakfast offerings and the service provided by April.We appreciate your understanding and are grateful for your patronage. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards.

10/10 - 훌륭해요

Ashton

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 1월 17일
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we could meet your expectations. Providing excellent service and accommodations is our top priority, and we're grateful for your feedback.If your travels bring you back to our area, we would be delighted to welcome you again. Please don't hesitate to reach out if you have any special requests or if there's anything more we can do to enhance your future visits.Safe travels and warm regards.

6/10 - 괜찮아요

Victoria

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Best value in thr area. Just needs freshening up
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 1월 14일
Thank you for staying with us. We hope to see you again soon.

6/10 - 괜찮아요

Steve

2024년 1월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 1월 14일
Thank you for staying with us. We hope to see you soon.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We left NY and needed a place to spend the night before finishing our drive home to NC. Great value, Clean, Friendly Staff. It’s an older place but we weren’t going to a business convention or looking for luxury - just a nice place to stay with friendly and professional staff. We’d stay there again.
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 1월 10일
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be a great value and appreciated the cleanliness and friendliness of our staff. Providing a comfortable and welcoming environment is our priority, and we're delighted to have met your expectations.Your feedback encourages us, and we would be honored to welcome you back whenever your travels bring you to the area. If there's anything specific you enjoyed or if you have suggestions for improvement, feel free to let us know. We look forward to the opportunity of hosting you again in the future.Safe travels.

10/10 - 훌륭해요

JoAnna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 1월 10일
Thank you for the wonderful review!

2/10 - 너무 별로예요

Wendy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gross and smelt like fish
2024년 1월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 1월 9일
We appreciate you sharing your feedback with us, and we're truly sorry to hear about your unpleasant experience. Cleanliness and a fresh atmosphere are of the utmost importance to us, and we regret that we fell short of meeting your expectations.Please accept our sincere apologies for any inconvenience caused during your stay. We take your comments seriously and will address them with our team to ensure we enhance our services.If there's anything specific you'd like to share or if you have suggestions on how we can improve, please feel free to let us know. We value your input and hope to have the opportunity to regain your trust in the future.Best regards.

8/10 - 좋아요

Marlene

2023년 12월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 1월 22일
Thank you for the 4 out of 5 review. We hope to see you soon!

8/10 - 좋아요

RONALD

2023년 12월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 29일
Thank you so much for the good review! I hope you have a wonderful day!

10/10 - 훌륭해요

Willie

2023년 12월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2024년 1월 17일
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that we could meet your expectations. Providing excellent service and accommodations is our top priority, and we're grateful for your feedback.If your travels bring you back to our area, we would be delighted to welcome you again. Please don't hesitate to reach out if you have any special requests or if there's anything more we can do to enhance your future visits.Safe travels and warm regards.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
good place to stay
Not perfect but clean enough to feel comfortable there and certainly nice for the price. Newly painted but still could use some minor touch-ups. Definitely would stay there again.
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 26일
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments regarding the cleanliness and value for money.Your feedback about the need for minor touch-ups is valuable, and we'll ensure that our team addresses these areas to enhance the overall guest experience. We're pleased to hear that despite the imperfections, you found our hotel comfortable, and we look forward to the opportunity to welcome you back for another stay.If there's anything specific you'd like to share or if you have additional suggestions for improvement, please feel free to reach out. Your input helps us make ongoing improvements to better serve our guests.Thank you for choosing our hotel, and we hope to host you again soon.Warm regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 25일
Thank you for taking the time to leave a perfect 10 out of 10 score for your recent stay with us. We are thrilled to hear that your experience exceeded your expectations, and we appreciate your positive feedback.It's our goal to provide a comfortable and enjoyable experience for our guests, and your satisfaction is our greatest reward. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share.We look forward to welcoming you back for another exceptional stay. Thank you for choosing our hotel.Warm regards.

2/10 - 너무 별로예요

Manpreet

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very dusty. Didn’t even want to sit anywhere in room. The top on the furniture is the only thing they are cleaning. Side of table have spill stains. Sofa is covered in stains. Even the towels had stained. Stayed for a week and every replacement of towels had stains. Ended buying my own. Beds were never made from house keeper. You hear everything from room next door. Would never go back there.
2023년 12월에 4박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 25일
Thank you for sharing your feedback about your recent stay with us. I want to sincerely apologize for the cleanliness issues you experienced during your visit. This does not reflect the high standards we strive to maintain.I understand the importance of a clean and comfortable environment, and it's disheartening to hear that we fell short of your expectations. Rest assured, I will address these concerns with our housekeeping team to ensure we take corrective actions and prevent such issues from occurring in the future.We genuinely appreciate your honesty, and we would welcome the opportunity to make it right. If you consider giving us another chance, please reach out to us directly, and we'll do our best to ensure a more enjoyable stay.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.Warm regards.

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 25일
Thank you for taking the time to leave us a review and sharing your feedback about your recent stay. We're pleased to hear that your experience was positive overall.If there are specific areas where we can improve and make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel.Warm regards.

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our favorite place to stay
As usual, Quality Inn provided the most I've seen for the least money consistently. The king rooms are ample enough and come with all expected amenities for a hotel, especially for a hotel in a moderate price range. The breakfast room is very nicely kept and furnished as well as being ample. The included breakfast is both hot and cold. We stay there almost every time we come to WV. Last but definitely not least, the free popcorn in the lobby is a great touch!
2023년 12월에 4박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 22일
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you consistently find value in your stays at Quality Inn, and we appreciate your continued loyalty.It's wonderful to know that our king rooms, amenities, and breakfast options have met your expectations. We take pride in providing a comfortable and enjoyable experience for our guests, and we're delighted to be your choice whenever you visit West Virginia.And yes, who can resist the allure of free popcorn? We're glad you enjoy this touch in our lobby.Your feedback is truly appreciated, and we look forward to welcoming you back on your next trip. If there's anything specific you'd like to share or if you have any requests for your future stays, please feel free to reach out.Thank you for choosing Quality Inn.Warm regards.

10/10 - 훌륭해요

cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
With the exception of a couple of things it was a very enjoyable experience . Wi-Fi was unpredictable, sometimes it worked and mostly it did not. Also the hair dryer in the room didn't work. These detracted from the overall enjoyment. However everything else was good including breakfast which included yogurt and lots of bread, eggs and cereal.
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 12일
Thank you for taking the time to share your feedback about your recent experience at our hotel. We are pleased to hear that, overall, you found your stay enjoyable.However, we sincerely apologize for the issues you encountered with the Wi-Fi and the non-functioning hair dryer. Your experience with these amenities is not reflective of our usual standards, and we appreciate your understanding.We are actively addressing the Wi-Fi connectivity and hair dryer concerns to ensure they are promptly resolved. Your insights are invaluable in helping us identify areas for improvement.It's great to hear that you found other aspects of your stay, including the breakfast offerings, to be good. If there's anything specific you'd like to share or if you have any requests for your future stays, please feel free to reach out.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards.

8/10 - 좋아요

John 님, Hopewell

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 10일
Thank you for the wonderful review!

8/10 - 좋아요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice hotel. Very quiet. On a dead end street. When I am traveling, I look for places that service breakfast so I can hit the road with a full belly. Not the greatest breakfast but not the worst ever. I would stay here again.
2023년 12월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 10일
Thank you for sharing your feedback about your recent stay at our hotel. We're delighted to hear that you found our hotel to be nice and appreciated the quiet location on a dead-end street.We understand the importance of a satisfying breakfast, and while we appreciate your honesty about our offerings, we're pleased to know it was satisfactory for your needs.It's wonderful to learn that you would consider staying with us again. We look forward to the opportunity to welcome you back and provide you with another positive experience.If there's anything specific you'd like to share or if you have any requests for your future stays, please feel free to reach out.Thank you for choosing our hotel, and we can't wait to host you again.Warm regards.

10/10 - 훌륭해요

SHASTA

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for a week with our 2 dogs. While it wasnt the best or cleanest hotel Ive stayed in, it was perfect for our needs. We had a room on the end of the first floor which made it easy to take our dogs out for walks. The grassy area around the hotel was perfect as well for the dogs. The staff, especially the housekeeping lady were very friendly and courteous. We will definitely stay again.
2023년 11월에 6박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 28일
Thank you for taking the time to share your feedback about your week-long stay with us. We're pleased to hear that our hotel, despite not being the best or cleanest, was perfect for your needs during your visit with your two dogs.It's wonderful that you enjoyed the convenience of having a room on the end of the first floor for easy dog walks and found the grassy area around the hotel ideal for your pets. We appreciate your kind words about our staff, especially the friendly and courteous housekeeping lady.We're looking forward to welcoming you and your furry companions back for another stay. If you have any specific suggestions or requests for your future stays, please feel free to share. We're here to make your visits even more enjoyable.Thank you for choosing our hotel, and we can't wait to host you again.Warm regards.

8/10 - 좋아요

Olivia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 20일
Thank you so much for the positive review!

10/10 - 훌륭해요

Chad

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy
This hotel has great customer service and it’s worth the price to stay there
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 20일
Thank you for sharing your positive feedback about your experience at our hotel. We're delighted to hear that you found our customer service to be great and that you consider it worth the price for your stay. Your satisfaction is our top priority, and we appreciate your kind words.If you have any specific suggestions or requests for your future stays, please feel free to share. We're here to make your visits even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back on your future travels.Warm regards.

10/10 - 훌륭해요

Dominique

2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 12월 10일
Thank you for the outstanding review!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 20일
Thank you for such a good review!

6/10 - 괜찮아요

Spencer

좋아요: 청결 상태, 직원 및 서비스
It was fine.
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 17일
Thank you for taking the time to share your feedback. We appreciate your stay with us and are glad to hear that your experience was satisfactory.If there are any specific aspects you feel we could improve upon or if you have any suggestions for making your future stays even better, please feel free to reach out. Your input is valuable, and we always strive to provide the best possible service.We hope to have the opportunity to welcome you back in the future and make your next stay even more enjoyable.Best regards.

6/10 - 괜찮아요

Brandy

좋아요: 청결 상태, 직원 및 서비스
Front desk was very nice, but did have to wait and ring bell several times. Hot in room. Breakfast was just okay. Fresh eggs and sausage were being prepared but eggs were not cooked thoroughly and were cold.
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 13일
Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your comments and want to express our gratitude for acknowledging the friendliness of our front desk team.I want to extend my apologies for the wait at the front desk and any inconvenience it may have caused. Your feedback will be shared with our team to improve our response times and ensure that our service is prompt and efficient.I also apologize for the temperature in your room and the breakfast experience. Your comfort and satisfaction are important to us, and we will take your comments into consideration to make necessary adjustments and improvements.Your feedback is invaluable to us, and we will certainly share your comments with our staff to ensure they are aware of your experience. If you have any further comments or specific requests for your future stays, please feel free to share. We're here to make your visits even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards.

10/10 - 훌륭해요

attila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 10일
Thank you so much for the wonderful review!

4/10 - 별로예요

Amisha

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom was horrible. The toilet seat was so disgusting, you could tell that it had not been cleaned in weeks! I didn't use it until I lined it fully with toilet paper first. I told the front desk about this and they said they would "make a note of it" but nothing about a discount or actually cleaning it. And the shower was not draining, so the water was up to our ankles when we showered! The sink did not drain either. Disgusting experience!!! Don't stay here unless you have no choice!!
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 10일
I want to extend my sincere apologies for the unpleasant experience you had during your stay at our hotel. Your feedback is important to us, and I deeply regret that we did not meet your expectations.I am truly sorry to hear about the condition of the bathroom, and I want to assure you that this is not the standard we strive to uphold. Your comments will be addressed with our housekeeping and maintenance teams to ensure that such issues are promptly resolved and do not happen in the future.I also apologize for the inconvenience you experienced with the shower and sink drainage. Your comfort and satisfaction are our top priorities, and we will investigate this issue to ensure it is addressed.Your feedback is invaluable to us, and we genuinely hope you might reconsider staying with us in the future. If you decide to give us another chance, please don't hesitate to reach out with any specific requests or concerns, and we will do our best to make your stay comfortable and enjoyable.Thank you for bringing these matters to our attention, and we appreciate your understanding.Warm regards.

10/10 - 훌륭해요

Cambria

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Reasonably priced stay for a Mountaineers football game
2023년 11월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 7일
Thank you for choosing Quality Inn for your stay during the Mountaineers football game. We appreciate your feedback, and we're pleased to hear that you found our pricing reasonable. We understand the importance of providing affordable options for our guests, especially during special events.Your satisfaction is important to us, and we look forward to continuing to provide you with a comfortable and reasonably priced stay on your future visits. If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out.Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay.Warm regards.

4/10 - 별로예요

Stacey

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not so quality on the cleanliness
I would not recommend for a lengthy stay. Glad we only had to be in the room to sleep. The cleanliness of the bathroom was not great. I had to wipe down the toilet myself when we arrived and we did not shower as it looked like they had used the tub for prior construction. There was a stench in the room and I could not figure out where it was coming from. The bed linens were clean. The room door had a big gap in the top so you could see into the room if you wanted to.
2023년 11월에 2박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 7일
Thank you for sharing your feedback regarding your recent stay at Quality Inn. I appreciate your candid comments, and I want to extend my sincere apologies for the issues you encountered during your stay.I am truly sorry to hear that the cleanliness of the bathroom did not meet your expectations and that you had to address it yourself. This is not the experience we aim to provide, and your feedback will be shared with our housekeeping team to ensure that such oversights do not happen in the future.I also apologize for the condition of the room and the stench you experienced. We take your concerns seriously, and we will investigate this issue further to ensure that it is addressed and resolved.Your feedback about the room door is also concerning, and we will work to repair any gaps to enhance the privacy and security of our rooms.Your comfort and satisfaction are our top priorities, and we are dedicated to making the necessary improvements to provide you with a more pleasant experience should you decide to stay with us again in the future. If you do choose to return, please feel free to reach out with any specific requests or concerns, and we will do our best to ensure your stay is more comfortable.Thank you for your feedback, and we appreciate the opportunity to make amends.Warm regards.

2/10 - 너무 별로예요

Jennifer

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was not customer focused. Flippant about not honoring a reservation. Will avoid this chain in the future
2023년 11월에 3박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 11월 10일
I want to express my sincere apologies for the unsatisfactory experience you encountered during your recent interaction with our staff. Your feedback is essential to us, and I deeply regret that we did not meet your expectations in terms of customer service.The behavior you described is not reflective of our commitment to providing excellent service, and I want to assure you that we take your concerns very seriously. Please accept our apologies for any inconvenience caused.We understand your decision to avoid this chain in the future, but we genuinely hope you might reconsider, as your feedback will prompt us to address and enhance our customer-focused approach to ensure a more pleasant experience for our guests.Your comments are invaluable to us, and we are dedicated to making the necessary improvements. If you decide to give us another chance, please don't hesitate to reach out with any specific requests or concerns, and we will do our utmost to provide you with a superior experience.Thank you for bringing this matter to our attention, and we appreciate your understanding.Warm regards.

8/10 - 좋아요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was spotlessly clean, the bed and pillows were comfortable, the shower had ample hot water, the TV worked, and breakfast, while not fabulous, was okay. I don’t know what more I could ask!
2023년 10월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 10월 30일
Thank you for your kind words and for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you had a positive experience, and we appreciate your feedback.It's wonderful to know that you found your room to be spotlessly clean, the bed and pillows comfortable, and the shower providing ample hot water. We are committed to providing a clean and comfortable environment for our guests, and it's gratifying to hear that we met your expectations in this regard.We're also pleased to hear that the TV worked well and that you found the breakfast satisfactory. Your comments serve as motivation for our team to continue delivering a high level of service and guest satisfaction.If there's anything more you would like during your future stays or if you have any additional suggestions, please don't hesitate to share. We're here to make your stays even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit.Warm regards.

8/10 - 좋아요

Jane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 10월 29일
We sincerely appreciate your positive review and are truly grateful for your kind words. Your feedback is a great source of motivation for our team, and it reminds us why we are dedicated to providing the best service and experience to our guests.Thank you for choosing us and for taking the time to share your thoughts. If you ever have more feedback or if there's anything specific you believe would enhance your future stays, please don't hesitate to let us know. We're here to make your next visit even more enjoyable.We look forward to the opportunity to welcome you back in the future, and once again, thank you for your wonderful review.Warm regards.

6/10 - 괜찮아요

Christopher

가족 여행
좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 10월 29일
We sincerely appreciate your positive review and are truly grateful for your kind words. Your feedback is a great source of motivation for our team, and it reminds us why we are dedicated to providing the best service and experience to our guests.Thank you for choosing us and for taking the time to share your thoughts. If you ever have more feedback or if there's anything specific you believe would enhance your future stays, please don't hesitate to let us know. We're here to make your next visit even more enjoyable.We look forward to the opportunity to welcome you back in the future, and once again, thank you for your wonderful review.Warm regards.

8/10 - 좋아요

Norm

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Inconvenient due to construction on the interstate
2023년 10월에 1박 숙박함
답변 제공: Quality Inn Fairmont, WV 님, 2023년 10월 29일
We sincerely appreciate your positive review and are truly grateful for your kind words. Your feedback is a great source of motivation for our team, and it reminds us why we are dedicated to providing the best service and experience to our guests.Thank you for choosing us and for taking the time to share your thoughts. If you ever have more feedback or if there's anything specific you believe would enhance your future stays, please don't hesitate to let us know. We're here to make your next visit even more enjoyable.We look forward to the opportunity to welcome you back in the future, and once again, thank you for your wonderful review.Warm regards.