스탠다드 스튜디오, 침대(여러 개) | 전용 주방 | 냉장고, 전기 주전자

나이트캡 앳 글렌갈라 호텔 여행 후기

3.5 out of 5
나이트캡 앳 글렌갈라 호텔
214 Glengala Rd, Sunshine West, VIC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 91개 이용 후기 중 31개" "
평점 8 - 좋아요. 91개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 91개 이용 후기 중 15개" "
평점 4 - 별로예요. 91개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 91개 이용 후기 중 5개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Uma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking, shopping
2024년 4월에 1박 숙박함
답변 제공: manager 님, 2024년 4월 13일
thank you for taking the time to review i am so glad you enjoyed your stay

6/10 - 괜찮아요

Makayla

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My family and I stayed overnight at this property. Organisation management of our room could’ve been better as there was a bit of a mishap. As we stayed during the easter period there wasn’t information stating their opening hours had changed; nothing on the website or front reception door. Overall it was a place that filled our needs for the evening but small details could’ve been informed and better communication also.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
i am so sorry but we had our trading hour on both our website as well as facebook

2/10 - 너무 별로예요

Yusuke

支払った保険代の返却がなかった。
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
sorry for the inconvience but the refund has already been prossed and it will depend on your bank as it can take between 3 to 5 days so can you please change the 1 star once it is recieved as then i will know you have your money thank you Managerment

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff and easy to find
2024년 2월에 2박 숙박함

8/10 - 좋아요

Nikki-Lee

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is a decent affordable option, perfect for what we needed for one night! I rang a few days in advance and asked to check in an hour early and they said they would make a note to clean our room first, but when I arrived they told me check in was 2pm and I couldn’t get in earlier. The manager was annoyed someone had said I could check in early. Other than that everything was great.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
i am so sorry for Nikki-Lee for your experiance i will F/U with the management team

6/10 - 괜찮아요

Mahfuzul

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Average stay
The surrounding environment around the check-in area is not suitable for family. The room was clean and beds were very good. But there were several issues in the bathroom, hot shower knob was broken, water dripping to a drawer from the basin and missing exhaust fan. I gave my feedback to the manager present during check-out.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
thank you for your feed back

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and house keeping were absolutely lovely which made my stay quite enjoyable.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank Rachel for your time and feed back

6/10 - 괜찮아요

Dr.M. Fuad

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Reception not clearly marked, had to go round in circles around the property without finding the reception. Area around the accommodation hasn't got enough lighting and feels a bit unsafe at night particularly. Noisy . People did not bother much late at night if their vehicle noise or door slamming are disturbing other people.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank Dr for your time and feed back

8/10 - 좋아요

Rakesh Mysore Srirama

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
We liked the location, restaurant and value for money.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 14일
Hi Rakesh,Thank you for your kind review. We look forward to having you stay with us again soon.Kind regards,Management

10/10 - 훌륭해요

Vikki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Way better than anticipated
We stayed here to be close to the hospital , an easy ten minute drive. The rooms were adequate for our needs, perhaps a little dated in spots but clean throughout. The internet was the only thing that was a bit dodgy. The bed was comfortable and the food available at the adjoining club was excellent in taste and value. We will need to return to the hospital in a few weeks and I will be booking the hotel for another stay.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 13일
Hi Vikki,Thank you for your kind review. We look forward to your future stay with us.Kind Regards,Management

6/10 - 괜찮아요

Raj

아이를 동반한 가족 여행
Easy to acces next to the motorway.
2023년 6월에 2박 숙박함
답변 제공: Management 님, 2023년 6월 24일
Thank you Raj for your review. We hope you enjoyed your stay. Hope to see you again soon

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
Don't let the pictures fool you. Very noisy and bed mattress was old and collapsed, swapped to single during night. You can hear everything from adjoining rooms and outside. NRL State of Origin and they shut Sports Bar at 8pm with 25 people in there. Most left premises or like us sit in Bistro and watch on small TV. And Steak was average. Never again very low end average.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

10/10 - 훌륭해요

Frances

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service from the reception staff member was excellent, he was very accommodating and came to check on us during our stay & was very attentive with making sure we had the best possible stay, and he was outstanding 🙂
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank Frances for your time and feed back

2/10 - 너무 별로예요

Mandeep

출장 여행
별로예요: 청결 상태
I stayed at glengala hotel. My stay turned into a night mare. I moved the bed to plug in my phone and was shocked beyond disbelief when I found a pair of dirty underwear under the bed along with lots of dust . I spoke to the management , I think the manager’s name was Chris , he dealt really well and altitude to resolve the conflict. But the whole stay was a night mare including the toilets which looked that a brush has never been used in them as well as the mould in the shower. Disgusting as hell, will not stay here in the future and will spread the word too. Waste of money , and so so so unhygienic. PLAIN DISGUSTING !!!!
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 30일
Hi Mandeep,Thank you for your feedback.We apologize for the experience you have had.Please note we have always maintained our quality of service and guests expectation.We have since rectified the issues with the new cleaning staff.We hope to see you again in the future

6/10 - 괜찮아요

Jacinta

The shower leaked and dripped Light in bathroom not sufficient Was otherwise clean and did like the water and lollies provided
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

8/10 - 좋아요

Joe

가족 여행
.
2023년 4월에 1박 숙박함
답변 제공: management 님, 2023년 5월 5일
Thank you Joe for taking the time to leave a review.We hope to see you again

6/10 - 괜찮아요

Rex

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mattress leaning one way needed upgrading otherwise fine.
2023년 1월에 1박 숙박함
답변 제공: Management 님, 2023년 1월 14일
Hi Rex,Thank you for your review.Thank you for letting us know about the mattress.We are pleased the rest of your stay was great.Hope to see you again soon

8/10 - 좋아요

Phil

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A microwave oven would be nice but I can understand that some food smells could be a problem after vacating. Other than that a pleasing and comfortable stay.
2022년 11월에 2박 숙박함
답변 제공: Management 님, 2022년 11월 20일
Hi Ian,Thank you for your review.We are pleased you enjoyed your stay.Microwaves are available at receptions.We have them available by request.Thanks once again

8/10 - 좋아요

Wal

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

6/10 - 괜찮아요

Jamie

2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

10/10 - 훌륭해요

Yenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was really good area. Since we needed to stay West side area. Love laundromat was 5mins away too and Shopping was only 5mins drive.
2022년 8월에 4박 숙박함
답변 제공: Glengala Hotel 님, 2022년 9월 11일
Hi Yenny. Thank you for your review. We are please you enjoyed your stay. Hope to see you again soon

10/10 - 훌륭해요

eelyn

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
There was only 1 dining room option. There were 4 of us and it appears that only 2 could access the wifi which was a little slow. The indoor playground looks great although my teen/ tweens were too old for it. Service was slow, perhaps due to limited staff. However, we appreciate the cleanliness of the room.
2022년 6월에 1박 숙박함
답변 제공: Management Team 님, 2022년 7월 5일
Hi Eelyn, Thank you for staying with us at the Glengala Hotel. We have taken noten and contact out service provider on this problem. We are pleased you enjoyed your stay. Hope to see you again soon

8/10 - 좋아요

Matt

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was good and the food and drinks in the hotel were good but the location of the rooms and the stairs were poor. The hotel also operates as a truck stop with early morning truck starts. At the right price it is okay
2022년 6월에 1박 숙박함
답변 제공: Management 님, 2022년 6월 28일
HI Matt, Thank you for staying with us at the Glengala Hotel. We are pleased you enjoyed your stay. Hope to see you again soon

10/10 - 훌륭해요

NELSON

2022년 6월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 2일
Thank you for your 5 star review.We hope you enjoyed your stay. See you again soon.

10/10 - 훌륭해요

Laife

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2022년 5월에 5박 숙박함
답변 제공: Glengala Hotel 님, 2022년 5월 18일
Thank you for taking the time to put a review. We hope you enjoyed your stay with us at the Glengala Hotel. Hope to see you again soon

10/10 - 훌륭해요

Donald

2022년 4월에 2박 숙박함
답변 제공: Glengala Hotel 님, 2022년 4월 27일
Hi Donald, Thank you for taking the time to put a review. We hope you enjoyed your stay with us at the Glengala Hotel. Hope to see you again soon

10/10 - 훌륭해요

Graeme

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, tidy, quality bedding, amenities were great.
2022년 4월에 1박 숙박함
답변 제공: Glengala Hotel 님, 2022년 5월 18일
Hi Graeme, Thank you for taking the time to put a review. We hope you enjoyed your stay with us at the Glengala Hotel. Hope to see you again soon

10/10 - 훌륭해요

Kevin Thai

2022년 4월에 1박 숙박함
답변 제공: Glengala Hotel 님, 2022년 4월 15일
Hi Kevin, Thank you for your review. We hope to see you again soon

8/10 - 좋아요

Ali

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

8/10 - 좋아요

Cherisse

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

6/10 - 괜찮아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is attached to a 'pokies' venue. One staff member couldn't process our booking. The next did a good job. The room was of good size and was clean and comfortable. Unfortunately, a neighboring room was very noisy and I had to ask them to quieten down (3:45am). the grounds of the venue are poorly maintained. The venue was value for money.
2022년 2월에 1박 숙박함
답변 제공: Management 님, 2022년 2월 28일
Hi William, Thank you for taking the time to give a review. Our staff member who first was attempting to book you in was training. We do apologize for the inconvenience it may have caused. Thank you for your patience during that time. We are please you enjoyed your stay in our rooms. Hoping dinner was enjoyable as well. The hotel is manned 24 hrs and a security guard is present as well. Did you call the hotel at any stage? Thank you once again Hope to see you again soon.

10/10 - 훌륭해요

Daminda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean. Helpful staff.
2022년 2월에 1박 숙박함
답변 제공: Glengala Hotel 님, 2022년 2월 23일
Hi Daminda, Thank you kindly for your 5 star review. We are pleased you enjoyed your stay with us here at the Glengala Hotel. We hope to see you again soon. Management

4/10 - 별로예요

Jacqueline

2022년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

10/10 - 훌륭해요

Darryl 님, Baulkham Hills

2022년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 18일
thank for your time and feed back

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean and comfortable accommodation
2021년 12월에 1박 숙박함
답변 제공: Management 님, 2021년 12월 23일
Hi Heather, Thank you for your review. We hoped you enjoyed your stay with us at the Glengala Hotel. Hope to see you again soon

10/10 - 훌륭해요

ALLAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room
2021년 12월에 1박 숙박함
답변 제공: Management 님, 2021년 12월 23일
Hi Allan, Thank You for your review. We are pleased you enjoyed your staff with us at the Glengala Hotel. Hopefully next time you can enjoy a meal in a bistro as well Hope to see you soon

10/10 - 훌륭해요

Kylie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the friendliness of the staff. The room was comfortable even with 2 adults and four children. It was good to meals and accommodation in the one place when travelling with four children.
2021년 11월에 1박 숙박함
답변 제공: Management 님, 2021년 11월 24일
Hi Kylie, Thank you so kindly for your positive review. We are very pleased you enjoyed your experience here at the Glengala Hotel. You had an eventful day at the Werribee Zoo and we are happy to have made your experience with us eventful too. Your children are adorable. Thank you once again. We hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly spacious clean room
2021년 8월에 1박 숙박함
답변 제공: Management 님, 2021년 8월 6일
Thank you so kindly for your review. Hopefully next time you will be able to enjoy a meal at our bistro. Hope to see you again soon

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good overall
2021년 5월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 26일
Hi, Thank you for your positive feedback. We look forward to having you stay with us again soon, and to try out our other amazing facilities such as our bistro with a new menu coming soon and our sports bar which is the perfect place to relax have a drink and watch all your favorite sports live and loud on the big screen. Kind regards.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great but it was very cold. It has a split system in bed room but the rest of place.was so cold. The split system didnt reach loungeroom. It would of been nice if the spit system was turned on before qe got there.
2021년 5월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 26일
Hi, We're glad to hear you enjoyed your stay with us. After your helpful review we have now taken up putting the heating on before guests arrive so that the rooms will be nice and warm on arrival. We thank you for your positive feedback and look forward to having you stay with us again soon. Kind regards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The accomodation is basic, but bed very comfortable. Cleanliness is excellent. Food in the bistro delicious and great value for money. Above all else the staff were extremely friendly and helpful.
2021년 5월에 2박 숙박함
답변 제공: management 님, 2021년 5월 10일
Hi there, Thank you kindly for your review. We hope to see you again soon. Management

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 5일
Hi Theresa, Thank you for your positive review. We look forward to having you stay with us again soon and to fully experience the rest of our amazing facilities like our bistro with great food. Kind regards

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay. Easy late night access and great food at the bistro!
2021년 4월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 1일
Hi, Thank you for your positive review. We look forward to having you stay with us again soon. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great service, friendly staff. The room could do with more lighting.
2021년 4월에 1박 숙박함
답변 제공: Management 님, 2021년 4월 26일
Thank you for your positive review. We always strive to give great and friendly service.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Rooms need renovation.
The room was a good size, but the bathroom was small and in need of renovation. There were no USB connections or powerpoints near the bed and we had to ask for an extension lead in order to run a CPAP machine. Meals were good. A lot of noise from planes and trains made sleep difficult.
2021년 4월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 10일
Hi there, Thank you kindly for your review. We are pleased you enjoyed your stay with us at the Glengala and got a chance to have a meal in our bistro. Unfortunately the airport is close to sunshine and all the planes crossover. Thankfully there isn't as many planes crossing over as there used to be due to covid flying restrictions. We hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good have stayed a few times now Great stop great and friendly staff good food
2021년 4월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 10일
Thank you kindly for your review. Glad you had a chance to have a meal with us. Hope to see you again

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great meal at pub didnt have drive anywhere great location had a great night sleep
2021년 3월에 1박 숙박함
답변 제공: Management 님, 2021년 5월 10일
Hi there, Thank you for choosing to stay with us at the Glengala Hotel. We are pleased you enjoyed your stay. Hope to see you again soon.

6/10 - 괜찮아요

Nathan

출장 여행
Staff where nice, meal at the club was good. Very noisy throughout the night though.
2021년 2월에 1박 숙박함
답변 제공: Management 님, 2021년 2월 19일
Hi Nathan, Thank you for your review. Was the noise outside your hotel room? We do have security on premises, as well as staff during the night. So if there was a noise issue we would be more than happy to send security or staff to investigate the issue. We hope you enjoyed your stay and look forward to having you stay with us again. Regards, Management.

10/10 - 훌륭해요

Shaun 님, Ballarat

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and tidy............................................
2021년 1월에 1박 숙박함
답변 제공: Management 님, 2021년 1월 31일
Hi Shaun, Thank you for your positive feedback, We look forward to having you stay with us again soon. Kind regards, Management