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아넥스 아파트먼츠 여행 후기

4 out of 5
아넥스 아파트먼츠
9-11 Walden Lane, Bowen Hills, QLD

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 437개 이용 후기 중 207개" "
평점 8 - 좋아요. 437개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 437개 이용 후기 중 53개" "
평점 4 - 별로예요. 437개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 437개 이용 후기 중 7개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
평점 보고 예약했는데 속은 기분
끔찍한 하수도 냄새가 방 안 전체에서 나고 베개커버도 바꾸지 않은건지 냄새남 위치도 좋지 않음 주위에 뭐가 하나도 없어서 꽤 걸어야됨 시티 주변에 비슷한 가격으로 뷰도 좋고 발코니 있고 방 거실 다 나눠진 좋은 곳 많음 평점 왜 좋은지 알 수 없음 이해불가 다녀본 아파트먼츠 중 최악이었음
2018년 10월에 1박 숙박함

8/10 - 좋아요

Hailey 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗해요.
트레인역 바로 근처에 있습니다. 주차가 타워 주차인데 주차 올리는곳 앞 실내주차장에 자리가 꽤 있어 비면 댈 수 있어 좋았어요. 타워주차는 비추합니다. 이걸 모르고 괜히 주차비를 냈는데 시간이 너무 오래걸려서 이용해본적이 없네요. 객실은 아주 깨끗합니다. 다만 여름에 가면 방이 아주아주 더워요. 에어컨이 거실에만 있는데 방이 정말 덥습니다. 일행 모두 자다가 깨서 거실에 모일 정도였습니다. 욕실도 청결하고 시설도 신식이나 샤워기 수압이 약해 좀 아쉬웠어요.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Convenient for our reason for stay
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sue-Ellen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Parking a little difficult with the car lift. Spacious 2 bedroom apartment, however needs some maintenance. Staff are so friendly & helpful 5
2024년 2월에 2박 숙박함

8/10 - 좋아요

Sue-Ellen

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great for attending the RBWH, it is directly across the road.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Sally

별로예요: 청결 상태
The room and property generally were dirty. The shower changed constantly from freezing cold to scalding hot- highly problematic for our children. The car lift was unexpected and challenging. Would not stay again.
2024년 2월에 1박 숙박함

4/10 - 별로예요

carl

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Parking is atrocious and the 1 car lift broke down. Yes it has a car lift and takes 10 mins to park. When the 1 lift broke down I have to spend $30 on parking offsite. Only air con in lounge and none in bedroom hopeless in summer in qld. Cockroaches everywhere.
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Julie

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Close to the hospital. Spacious rooms. Good proximity to the airport. Staff are great! Helpful and friendly. Only downside is you really need a car to drive to supermarkets and takeaway food shops.
2024년 1월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2024년 1월 18일
Hi Julie, Thank you so much for sharing with us your feedback. Welcome back again! Annexe Apartment

6/10 - 괜찮아요

Micheal

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The location was perfect due to the event we were attending at the Showgrounds being so close. The biggest negative was that it is a 2 bedroom apartment and only the main living area is air conditioned and the one air conditioner is facing away from the bedroom entrances.it was mid 30’s and high humidity so we got very little comfortable sleep due to the heat in the bedrooms, the ceiling fans did little more than circulate hot air.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Tyson

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

helga

출장 여행
Fantastic accommodation, clean and welcoming, easy checking in process. Easy stroll across the road to RBWH for those looking for pre surgery accommodation or those with family in hospital. Cafe’s and eateries close by.
2023년 11월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 11월 20일
Hi Helga, Thank you for sharing with us your staying experiences. We are glad to hear that you had a good stay with us. Kind Regards, Annexe Apartment

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and good location.
2023년 11월에 2박 숙박함
답변 제공: Annexe Apartment 님, 2023년 11월 17일
Hi Nathan, Thank you for leaving us a good feedback and our staff is happy to hear your comment. Welcome back again!

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than the smell in the car park - it's a great property, great amenities, clean inside. overall 5 stars
2023년 11월에 3박 숙박함
답변 제공: Annexe Apartment 님, 2023년 11월 10일
Hi Glenn, Thank you for leaving this positive review and we are glad that you had a good stay. We will also address the car park smell issue to our cleaning team. Annexe Apartment

10/10 - 훌륭해요

Barbara

2023년 10월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 12월 11일
Hi Barbara, Thank you for sharing with us your positive staying experiences with us. Annexe Apartment

6/10 - 괜찮아요

Alexandra

2023년 10월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 10월 30일
Hi Alexandra, Thank you for your recent staying with us and providing us your review. Annexe Apartment

8/10 - 좋아요

Esta

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enough space for a gamily. Clean
2023년 10월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 10월 24일
Hi Esta, we appreciate your feedback and welcome to stay with us again!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Great value and amazing customer service
2023년 10월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 10월 24일
Thank you for leaving us a positive feedback and we are glad to hear that we have provided a great customer service for you. Annexe Apartment

6/10 - 괜찮아요

Laura

가족 여행
Room was large. However TV didn't work and road noise was considerable
2023년 10월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 10월 24일
Hi Laura, Thank you for providing your stay experiences with us. Please don't hesitate to contact our reception to show the TV foxtel process for you next time if you come back to stay with us. Annexe Apartment

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 객실의 편안함
My dad has been sick in hospital this accommodations made things easier i cant thank kathy receptionist and austin the handyman worker enough for going above and beyond for me and my family today as my car had a flat battery in b2 car park and we couldnt not get any help but these guys where amazing
2023년 10월에 2박 숙박함
답변 제공: Annexe Apartment 님, 2023년 10월 16일
Hi Dannielle, Thanks so much for sharing your experience with us. We are happy to hear that our team has provided a good service! Kathy and Agustin were happy to assist you too!

6/10 - 괜찮아요

Belinda

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were lovely and very accommodating. Our unit unfortunately was right next door to the lift so very little sleep happened. I would definitely stay here again but ask not to be near the lift.
2023년 9월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear Belinda, Thank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, our facilities, as well as with our policies in general.We have passed along your positive comments to our staff. Welcome back again and please don't hesitate to contact us about your special request on your next stay!Kind Regards, Annexe Apartment

10/10 - 훌륭해요

Monique

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Staff were very friendly
2023년 9월에 3박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear Monique, Thanks so much for sharing your experience with us Our staffs are happy to hear about your positive feedback and we will do our best to provide a great customer service to all our guests. We hope to see you again soon!Kind Regards, Annexe Apartment

4/10 - 별로예요

Pam

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hanna, receptionist was absolutely wonderful and helpful during our stay. Apartment could do with new carpet and a facelift. Paint work needs updating and new bathroom door wouldn’t go astray as patched up. Was noisy with traffic and bus terminals directly outside apartment.
2023년 9월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear Pam, Thank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, our facilities, as well as with our policies in general.We have passed along your positive comments to Hannah and she thanks you for that.In regard to the condition of your apartment carpets and paint showing signs of fatigue, we have been liaising with the Body Corporate and apartment owners to implement a regime of upgrading such aspects and have commenced this with our common area carpets which will be replaced next week. Other areas will be upgraded over the coming months, including painting and some furniture replacement.Again, thank-you for your valuable feedback and we assure you of our best intentions to take this information and turn it into a positive way to improve our service to our guests.Kind Regards, Annexe Apartment

6/10 - 괜찮아요

Danielle

가족 여행
별로예요: 청결 상태
Handy to Hospital
Whilst being in a very handy positiion the apartment was certainly not the cleanest that i have stayed in. Very little sleep was had as there was loud construction noise all night. The lift carpark wss also a little disconcerting.
2023년 9월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear Danielle,Thank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, the condition of our facilities as well as with our policies in general.We have spoken to the housekeeping staff in question about the apparent condition of your room and assure you improvements have been made to ensure appropriate care and time is taken to clean rooms to an acceptable standard.As Annexe Apartments is directly across the road for the Hospital, this has both positive and negative aspects associated with it. In your instance, we sympathise with your frustration felt due to the noise emanating from works at the hospital, our on-site manager has also bought to our attention how intrusive this noise is, particularly after business hours. Unfortunately, there is not much we can do in this regard as the prescribed works are managed by the hospital and beyond our control.We have also asked the car lift service contractors to provide a quote to update and simplify the operational process of the system and again can sympathise with your comments about this piece of equipment and the apparent complex nature of how you use it.Again, thank-you for your valuable feedback and we assure you of our best intentions to take this information and turn it into a positive way to improve our service to our guests.Kind Regards, Annexe Apartment

2/10 - 너무 별로예요

Jennifer

별로예요: 편의 시설/서비스
I would not recommend this accommodation. The parking is expensive and ridiculously tight. The noise level is illegal (2am maintenance on hospital should be addressed by management with council noise pollution!) the bed wasn’t good but wasn’t bad . It was very poor value for lovey IMO.
2023년 8월에 1박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear JenniferThank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, the condition of our facilities as well as with our policies in general. As Annexe Apartments is directly across the road for the Hospital, this has both positive and negative aspects associated with it. In your instance, we sympathise with your frustration felt due to the noise emanating from works at the hospital, our on-site manager has also bought to our attention how intrusive this noise is, particularly after business hours. Unfortunately, there is not much we can do in this regard as the prescribed works are managed by the hospital and the hours of works operation are authorized by the council due to the zoning of the hospital operating 24/7 continuously. Consequently, such activities are beyond our control.We have spoken to the housekeeping staff in question about the apparent condition of your room/bed and assure you improvements have been made to ensure appropriate care and time is taken to clean rooms and have them presented to our guests to an acceptable standard.The carpark spaces, although tight, are compliant to industry standards and expectations and signed off by council engineering dept as suitable for the facilities. We apologise for any frustration this situation posed.Again, thank-you for your valuable feedback and we assure you of our best intentions to take this information and turn it into a positive way to improve our service to our guests.Kind Regards, Annexe Apartment

8/10 - 좋아요

Glenda

연인과의 여행
별로예요: 편의 시설/서비스
Terrible car lift. I di6feel safe using it!
2023년 9월에 2박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear Glenda,Thank-you for taking the time to provide your thoughts on your stay at Annexe Apartments. We view all feedback as a way to exercise continuous improvement with the conduct of our staff, the condition of our facilities as well as with our policies in general.In offering some feedback for you, we have asked the car lift service contractors to provide a quote to update and simplify the operational process of the system and again can sympathise with your comments about this piece of equipment and the complex nature of how you use it.Again, thank-you for your valuable feedback and we assure you of our best intentions to take this information and turn it into a positive way to improve our service to our guests.Kind Regards, Annexe Apartment

8/10 - 좋아요

Phoebe

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is what it is. Close to RBWH so you have to put up with Road noise,Helicopters. Clean and friendly staff.
2023년 8월에 3박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear Phoebe, Thank you for your time and leaving us this positive feed back. We are happy to hear that you have enjoyed your stay here. Welcome back again!Kind Regards, Annexe Apartment

10/10 - 훌륭해요

Leila

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear Lelia, Thank you for leaving this positive feedback and we are glad that you have enjoyed your stay with us. Kind Regards, Annexe Apartment

10/10 - 훌륭해요

J

2023년 7월에 3박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear J, Thanks so much for sharing your experience with us.We are glad to hear that you had a good stay here. Welcome back again!Kind Regards, Annexe Apartment

10/10 - 훌륭해요

Lucy

2023년 7월에 12박 숙박함
답변 제공: Annexe Apartment 님, 2023년 9월 22일
Dear Lucy, Thank you so much for taking the time to leave us feedback. We hope to see you again soon!Kind Regards, Annexe Apartment

6/10 - 괜찮아요

Deb

가족 여행
Car lift made it time consuming to leave, very small parking. Reception staff very helpful. Property could be cleaner. Didn’t locate the second bathroom until the last day as it was behind a door that I had not closed.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Teresa

가족 여행
별로예요: 청결 상태
The walls were dirty carpet was dirty and smelt, got charged bond when hospital people shouldn’t get charged bond, car parking was very cramped, no sugar to have coffee or tea.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Mallissa

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was stylist and loved the kitchen. The car elevator was something to get used to.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Dominic

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and quiet place.
2023년 7월에 2박 숙박함
답변 제공: Reception 님, 2023년 7월 8일
Thanks for the review

8/10 - 좋아요

Antonella

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing we didn’t like was parking lift and not enough room in parking spaces.
2023년 7월에 2박 숙박함
답변 제공: Reception 님, 2023년 7월 8일
Thanks for the review

8/10 - 좋아요

Melita

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2023년 6월에 1박 숙박함
답변 제공: Reception 님, 2023년 7월 8일
Thanks for the review

4/10 - 별로예요

Gael

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was SO NOISY, as in traffic noise that went ALL NIGHT We ended up leaving at 12.30am and drove back home to the Gold Coast just so we could sleep!!! Really dissapointed in the traffic noise. It was like the room had no windows!! Cleanliness was great. No toilets at the reception area so if you need to go prior to the checking in run through you cant!!
2023년 6월에 1박 숙박함

8/10 - 좋아요

Mark

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
The property had a bad smell of sewerage in the room.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Wendy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
A lovely well appointed apartment Close to hospital and easy access to bus stop A home away from home
2023년 6월에 5박 숙박함
답변 제공: Receptionist 님, 2023년 7월 8일
Thanks for the review

10/10 - 훌륭해요

Dominic

2023년 6월에 2박 숙박함

4/10 - 별로예요

Moira

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The drain in the bathroom was so smelly I was gagging. When I booked through Wotif there was nothing about having to book or pay for parking and was told by the hotel that I couldn’t park on-site as it was booked out and I was meant to book it prior. I checked my confirmation email and there was nothing about parking. After I expressed my disappointment they eventually let me park on-site for a $15 additional fee. The wardrobe cupboards were very dusty and the bedside lamp plug was broken as was the alarm clock.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

hanna

2023년 5월에 2박 숙박함

8/10 - 좋아요

Alicia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Exit to the street to walk over to get to the hospital.
2023년 5월에 1박 숙박함
답변 제공: Reception 님, 2023년 7월 8일
Thanks for the review

2/10 - 너무 별로예요

Christopher

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy property, limited sleep as a result. Poor cleaning. Very little dining options close by
2023년 5월에 10박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

kathryn

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

8/10 - 좋아요

Alice

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Reception staff esp Kathy was very helpful. Amenities are clean and well maintained.
2023년 4월에 4박 숙박함
답변 제공: Kathy 님, 2023년 4월 12일
Good afternoon Alice,Thankyou very much for your nice words.We look forward to you staying with us againRegardsThe Team at Annexe Apartments

10/10 - 훌륭해요

Wendy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The close proximity to the hospital makes it ideal for people with disabilities to get to the hospital for treatment The apartment is very roomy and comfortable The kitchen is well equipped with everything you would need especially if you were staying for an extended period This apartment didn't have a washer and dryer If I were going to stay for an extended period I probably would request to have one A lovely well appointed apartment and I felt like home Thank you
2023년 4월에 1박 숙박함
답변 제공: The Team at Annexe 님, 2023년 4월 8일
Good afternoon Wendy,Thank you very much for the nice review. We are glad you enjoyed your stay. I would like to point out we do in fact have a Washing Machine and a Clothes Dryer in all our Apartments that are nicely tucked away in the the Cupboard as you enter the Apartment, or in the kitchen area (again tucked away in a cupboard) or in the bathroom, depending on what Apartment type you were in. We are so sorry that this was a inconvenience to you, but we look forward to your stay again.Thanks for choosing Annexe Apartments

8/10 - 좋아요

Samantha

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The Apartments are lovely. Well maintained and modern. The balcony is fantastic and definitely worth the extra cost. That car lift though? Horrendous! It’s janky, bodgy, only half works, and if your car has any more than 3 doors, you’ll be in for a real treat trying to reverse your giant self into a teeny tiny lift that’s surrounded by concrete poles and other vehicles. And then, you’ve got to get out, walk around your car, in the janky wobbly shaking, lift and then set yourself and the car to descend into the pits of the apartments. Then, once inside the concrete stomach of the building you’ll be able to park and then ascend into the lovely and spacious apartments. However, when returning to your car, you will discover 2 lifts, only one of which can reach you car. It’s a toss up which lift you get or which one will be under maintenance while you’re there. If you get the wrong lift, you get the joy of departing the lift At reception and need to then press the call button and wait for the second lift. However, if you’re as lucky as us, that lift - the only one that goes down to the car - will be under maintenance and there’s no expected end time. So you will get the pure pleasure of needing to use the car lift for yourself, in all its janky, bodgy and no walls or ceiling goodness. I’d highly recommend using your smallest car when you visit.
2023년 3월에 2박 숙박함

8/10 - 좋아요

Allan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, close to hospital, public transport and city. Room had everything we needed and more. Will be staying there whenever we travel that way again.
2023년 2월에 1박 숙박함