숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

만트라 사우스 뱅크 여행 후기

4.5 out of 5
만트라 사우스 뱅크
161 Grey Street, South Bank, South Brisbane, QLD

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 442개" "
평점 8 - 좋아요. 1000개 이용 후기 중 349개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 130개" "
평점 4 - 별로예요. 1000개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 20개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

KWANG HO

2023년 9월에 3박 숙박함

10/10 - 훌륭해요

HEE

2022년 7월에 2박 숙박함
답변 제공: Reception 님, 2022년 7월 28일
Thank you for your positive review!

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, kind and easy access.
Easy access to any bars or restaurants around and only cost us 14 AUD to get to the bars under the story bridge by taxi. Ballet parking service was great. Staffs were so kind and the room was very clean. We really enjoyed staying at Mantra. We definitely will want to stay here next time again!
2019년 8월에 1박 숙박함
답변 제공: Stephen McConnell 님, 2019년 8월 25일
Hi Kim, Thank you very much for your review. We are happy you enjoyed your stay with us and look forward to welcoming you back!

10/10 - 훌륭해요

HYANG SOOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you~
Nice and clean. Friendly staff. Breakfast is great. Thank you~
2019년 5월에 3박 숙박함
답변 제공: Anoet 님, 2019년 5월 14일
Dear Hyang Sook, Thank you for the review on your stay with us. We are all glad you had a great time. Regards, Anoet Stallbom

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 2월에 6박 숙박함
답변 제공: Chris Song 님, 2019년 2월 12일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Watch out for your deposit refund
This hotel is not expert at returning your deposit. It took some effort and time to have it back. So you will have to double check whether your deposit is refurnded when you check out.
2018년 10월에 1박 숙박함
답변 제공: Chris Song 님, 2018년 11월 6일
Good Evening, Thank you for your Mantra South Bank review, however, we were very sorry to hear of your disappointment. I believed we explained to you through the email. Normally this hold is released after departure, taking 3 to 5 business days to return to the spending pool. for your hold was taken from an international bank that's why it took longer to get back to you. Thank you again and we do hope that we have the opportunity to welcome you back again.

8/10 - 좋아요

CHANG MO

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2017년 9월에 4박 숙박함

10/10 - 훌륭해요

Tonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleaners need to be more particular, my bed was tied to other bed with a garbage bag !!!
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Jun

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Paul

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel common areas and room were pretty tired and basic considering the price paid. Had difficulty getting clear instructions about parking when calling the hotel. We had the same dirty crockery outside the door to our room since arrival for 3 days. Inconsistent with towels placed into room each day. Dirty carpets in room. Discarded cleaning cloths dangling from plants outside window. Very loud A/C. Mold in shower cubicle. Would all be fine if price was half what it was.
2024년 3월에 2박 숙박함
답변 제공: Melita Martin 님, 2024년 3월 30일
Dear Paul,Thank you for taking the time to tell us about your experience at the Mantra South Bank Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that your feedback does not go unnoticed, and we sincerely appreciate and value your comments and will be taking the appropriate measures to address each mentioned issues to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Melita MartinFront Office Assistant Manager

2/10 - 너무 별로예요

Benjamin and Kylie

별로예요: 직원 및 서비스
This was by far the worst experience and stay we have ever had and at the price of $400 for one night we feel robbed. So to start with the shower is so slippery (as it’s an old bathtub) that when I stepped out of the shower one leg went one way and the other leg went the other way sending me flying across a slippery floor straight into a cupboard ripping my toe nail on my big toe straight off causing extreme pain to the point I can no longer where a shoe and will have to take time off work of which has now put a financial strain on my growing family, then at some late hour we received a phone call being accused of make loud noise and partying when we were trying to rest as that was point of our stay so we got on with our stay till breakfast came along and food was horrible and we were spoken to so rudely when we came to collect. After speaking to the manager they said sorry there’s nothing we can do for you. All we want is a nice stay for a night to relax
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Johanne

The hotel is in a great location. We were disappointed that we did not get our room serviced at all over the three night stay. On the second night we asked at reception for more toilet paper and tissues, they never arrived. Luckily I found the storeroom and was able to help myself to these and teabags as well. The staff at the restaurant were very good.
2024년 3월에 3박 숙박함

8/10 - 좋아요

GIUSEPPE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient location for anything at South Bank and an easy walk into Brisbane CBD.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Catriona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location. Stayed before will stay again.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was neat tidy and very quite
2024년 2월에 1박 숙박함

8/10 - 좋아요

Tanya

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sheridan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Refreshments in the foyer, happy to store luggage for guests on check out for agreed time.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

PETER

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location if your off to a show at QPAC.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Eric

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Stella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was great. Room was clean and spacious. Parking is expensive
2024년 1월에 1박 숙박함

8/10 - 좋아요

Clive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Mantra ticked all the boxes for our stay
2024년 1월에 1박 숙박함

8/10 - 좋아요

Meaghan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean, spacious and great outlook overlooking Brisbane CBD. Convenient and easy walk to QPAC, Southbank, transport and dining options. Would stay there again.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Bobbi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Park 400 metrrs away at the convention center. It was clean, quiet. Staff helpful on check in. Definitely would stay again. It has a gym, pool and hot tub too but did not use.
2024년 1월에 1박 숙박함

8/10 - 좋아요

mark

2024년 1월에 1박 숙박함

8/10 - 좋아요

Dean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn’t what I thought I had booked. Staff were polite and approachable. Room was clean. Would stay again but make sure I know what I’m getting.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing further to add.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Wendy 님, Mentone

좋아요: 직원 및 서비스, 편의 시설/서비스
Location, staff and public areas of the hotel are great. The room was old and tired. Bathrooms need regrouting or upgrade. Also smelled a bit musty.
2024년 1월에 4박 숙박함

8/10 - 좋아요

Brett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Andrew

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
On entering the apartment at the Mantra on Southbank we were greeted with a non-functioning microwave, a dryer whose cover fell off, a tap handle which fell off and some previous clothing in the dryer from a previous guest. We even found a pair of socks under the bedroom blinds at the end of our stay. When we discussed these issues with the staff Kent was extremely helpful and supportive, immediately offering a new room in the floor below. He was excellent and one of the high points of our stay apart from where the apartment was located. We felt that the rooms could have been looked after much better in terms of their cleanliness, while maintenance was excellent and very helpful when required. We will be seriously considering where we stay when next in Brisbane.
2023년 12월에 6박 숙박함

8/10 - 좋아요

Monique

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Aurora

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The property was excellent and the staff friendly. Unbeatable location. However, when we arrived late at night to sleep, the sheets and pillowcases on our bed were stained and dirty. We called down and someone came but instead of making the bed, they handed us the sheets, one pillowcase short and expected us to make the bed. She realised this was not ok and then made it herself the best she could, but it was unexpected and disappointing to find dirty sheets at this calibre hotel
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Vikki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Warmest reception by front office manager James. You have an amazing talented team member there! Rooms very accommodating and such a fantastic location. Will be back for sure.
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Got a room upgrade which was great. Unfortunately the bedroom had very weak aircon, however, the staff were great and did their best to resolve the matter. The bedroom was right next to the trainline, however, the windows are soundproof so couldnt hear anything. Great location. Good facilities.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Suzy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Central to south bank parking at convention centre $25 just park and able to walk every where
2023년 12월에 1박 숙박함

4/10 - 별로예요

Kristen

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The bath tub area had a significant amount of mould. We asked for the mould to be cleaned, which improved it a very small amount. It was too disgusting to bathe or shower in, so we had to purchase bathroom cleaner and clean it ourselves. The kitchen cupboards stunk of damp/mould so we didn’t use any kitchen utensils. The room needed a deep clean, it was only clean on the surface, look any closer and it was disgusting. Dust piles under the bed. bedroom wardrobe dirty. Balcony was really dirty so didn’t want to sit out there. Good convenient location though. Would not recommend and would never stay again. Needs a big upgrade - old microwave, no smart TV, noisy dryer
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Catherine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Because i was going to a show at the lyric theatre the mantra is in easy walking distance of train station and qpac where the lyric theatre is located. Room was fine bed was fine also close to sothbank parklands and Brisbane convention centre and museum and goma for anyone interested. Can't comment on food or parking as only went for accommodation purposes.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Angela

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Roy

좋아요: 직원 및 서비스
Footpath fronting property and entry needs attention daily. Very dirty. Our shower needed to be cleaned of mould. Patio to rear of Room 420 was a real shock 😳. Absolutely filthy, no attention or cleaning for YEARS! Not usable! Crushed and stiff curtain needs replacing. Room clean. Staff at desk very friendly and efficient.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Windows in room were too dirty to see out ! Room was poorly equipped; looked old and tired. No wine glasses; 2 unmatched glasses and 2 coffee mugs. No cutlery; only 2 teaspoons NO Complimentary on-site parking. Only 2 short-term parkings at entrance in a busy street. No offers of things to see or do. Overpriced. Will definitely not return.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Mickey

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very old, mattresses are extremely dirty.
2023년 11월에 12박 숙박함

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good. Staff were really helpful
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kasey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant stay.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Luke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jamie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor service
Twin beds booked, Reception was notified that only one bed was in the room in the afternoon and did not fix it. Said staff had gone home and gave a roll up bed instead. Bathroom mouldy
2023년 11월에 1박 숙박함