Dear Helen. Thank you for taking the time to submit your review. We are very happy to see that you have rated us a 4/5. Wishing you a wonderful weekend.

Dear Hector. We are sorry to read your review. Some constructive points moving forward would have been appreciated. 6 out of 10 not too bad. Thank you and we wish you a fabulous 2024. Kind regards

Dear Paula. Thank you for your wonderful review. It is so nice to see that our staff were very pleasant and helpful. Your review is like a breathe of fresh air. It shows us that we are on the right path and that our housekeeping staff are doing an amazing job and they are appreciated. I will be sure to pass on your wonderful feedback. Thank you and we look forward to welcoming you again soon. Warm Regards

Dear Michelle. Thank you for bringing it to our attention about the stair well. I will address this with housekeeping. We are happy to read that the bed was comfortable. Thank you for taking the time to submit your feedback and we hope to see you again soon. Warm regards

5 out of 5. Thank you John! We greatly appreciate your amazing review. Happy new year and we hope to see you again soon. Kind regards

Dear Daniel. Thank you for taking the time to submit your review. You are amazing. We look forward to seeing you again soon. Kind regards

Dear Sheila. Thank you for taking the time to submit your review. We are happy to read that our property suits your needs. We wish you a Happy New Year and we hope to see you again soon. Kind regards

Dear David. Thank you for taking the time to submit your review. We hope to improve your review next time you visit. Wishing you a Happy New Year. Kind regards

Thank you Shantelle. 5 out of 5! Very happy to read that. Have a fabulous 2024 and we hope to see you again soon. Kind regards

Thank you for taking the time to submit your feedback. If this was brought to our attention right away our general manager who was on shift when you checked in would have fixed it right away. Kind regards

Dear Wilmar. Thank you for your amazing review. We appreciate your kind words which serve as an encouragement for our staff. We hope that should you stay in Cleveland again, you choose to stay with us. Have a blessed day. Kind regards

Dear Sally. Thank you for your wonderful review. I will be sure to pass on your positive feedback to our housekeeping team. On behalf of our hotel, thank you for choosing to stay with us and we hope to see you again in the future. Kind regards

Dear Cindy. Thank you for taking the time to submit your feedback. On behalf of our hotel I would like to ensure that we will take your feedback on so that we can improve for our future guests. Kind regards

Dear Andrew. Thank you for taking the time to submit your feedback. Very disappointed to read your rude comment about our hardworking staff. We will definitely address the situation with the children running in the hallways late at morning. Our bar is not operational unless you have booked a private function. We do sell alcohol from reception which is available daily from 8am to 8pm every day of the week. Kind regards

Dear Gina. Thank you for letting us know your concerns. We have addressed the loud noise with the childrens parents. Our guests concerns are very important to us. We apologize for the loud noise. Thank you for your wonderful compliments about our Front Office Manager. We are very happy to have Darlena on our team. Once again on behalf of our hotel, we apologise that your stay was not as peaceful as it should've been. We would love the opportunity to host you again in the future. Warm regards

Dear Brider. Thank you for your kind review. Should your travels bring you to Cleveland, we do hope that you choose to stay with us again. Kind regards Reservations

Thank you Jillian. It was an absolute pleasure having you stay here with us. Should your travels bring you back to Quandamooka Country, we hope that you choose to stay with us again. Wishing you a fabulous day. Kind regards

Thank you Michael for your kind review. You have made my day. Have a wonderful day and we hope to see you again soon. Kind regards

Dear Susan. Thank you for taking the time to submit your review. We greatly appreciate your compliments and that our room was spotlessly clean. I will definitely pass on your positive comments to our housekeeping team. Thank you for letting us know about the king mattress. We will have that one replaced so that future guests have a better sleep. Once again on behalf of our team, thank you for choosing to stay with us and we hope to see you again in the near future.

Dear David. We are sad to see 1 out of 5. We apologise that your stay was not as you had hoped. We are currently undergoing much need repairs and upgrades to our Hotel. We apologise that this has not happened yet in the room that you stayed. Thank you for taking the time to submit your feedback and we wish you a fantastic day. Kind regards

In order for the air conditioner to work you must insert the power key into the slot. If you have done this and it still doesn't work, head to reception and we will instantly investigate this for you. The remote may have needed new batteries.

Dear JoyThank you for taking the time to submit your review. We are happy to read that it was easy to get around the shops and that we do have a lovely hotel. We are currently undergoing much needed upgrades and repairs to our premises and we are very excited for the future. Once again on behalf of our team we thank you for providing your feedback. Should your travels bring you to Cleveland, we do hope that you choose to stay with us again. Warm regards

Thank you for taking the time to submit your feedback. We are currently undergoing much needed renovations and upgrades to our property. We are very excited for the future. We apologise for the police attending our property. We have a very good relationship with our local police and keeping our guests safe is of the utmost importance unfortunately some guests do not respect our rules or other guests therefore having the police at hand is extremely important. Have a blessed day.

Thank you for taking the time to submit your feedback. We are currently refurbishing our pool and pool area. We apologise that it was not up and running during your stay. We apologise that your stay was not as you had hoped. We are currently undergoing much needed upgrades and renovations to our property. We are very excited for these to conclude. Kind regards Reservations.

Thank you Alan. Have a fantastic weekend and we hope to see you again soon. Kind regards

Thank you for taking the time to submit your feedback. We use the feedback to improve our services and our facility. We wish you a fantastic day.

Thank you for taking the time to submit your review. We apologise for the cockroaches. We've just had the whole premises sprayed on Tuesday this week therefore this won't be a problem for future guests. We've also fixed the back door handle that broke off during your stay as well. We're unsure of how that happened but we have not charged you for it. As you were staying in the villas we're unsure of the noise disturbance that you experienced as the villas are separate from the hotel. Kind regards Reservations

Thank you for taking the time to submit your feedback. We apologise that your stay was not as you had hoped. We are currently undergoing much needed repairs and upgrades to our property however it's taking a bit longer than we had hoped. We thank you for your patience during this time. Have a fabulous day. Kind regards

Thank you Liz. What a pleasure to receive a great review. We look forward to you staying here again in the near future.

Thank you Heidi for your kind rating. We appreciate it and I will be sure to pass on the rating to our hardworking housekeeping team. We wish you a wonderful day and we look forward to welcoming you again.Warm Regards

Thank you Rachael for your wonderful review. It is always nice to receive positive feedback for our staffs hardwork that they put in every single day. It was an absolute pleasure having you here with us and we look forward to seeing you both again in the near future. Cleveland is a beautiful spot and we are happy that you enjoyed it also. Warm regards

Good Morning Brian. Thank you for taking the time to submit your feedback. As stated in the Guest Handbook in each room, we do not do services on Public Holidays. It was unfortunate for you that there were 4 public holidays during your stay. When asked by you our housekeeper provided a full clean of your room. Your manner was not very friendly at all toward our staff. Our Housekeeping staff work hard every single day. Some missed Christmas with their children for work. We do not do a full service every single day of your stay. We also do not tolerate unfriendly behaviour toward our staff and in the future we recommend that you stay elsewhere. Moving forward I hope that you treat people with respect and kindness in 2023.

Dear JoanneThank you for taking the time to submit your feedback. We are delighted to hear that the room was spacious and clean. We apologise for the outdated decor. We are currently undergoing much needed upgrades. We hope that you had a Merry Christmas and that you have a wonderful New Year.From the team @ Comfort Hotel in Cleveland.

Thank you Anthony. Our location is one of our top selling points. We appreciate you taking the time to submit your feedback. We wish you a blessed New Year.Kind regards

Thank you Dennis for taking the time out to submit your review. We apologise that your stay was not as you had hoped. We wish you a wonderful Christmas.

Thank you for taking the time to submit your review. We were sorry to hear that something was taken from your toolbox. We did look at our CCTV and did not see anyone on the footage taking anything from your vehicle. It is not our responsibility to keep your tools safe, that is the responsibility of the owners.

Thank you for your lovely review Susan. You've made my week. Wish you all the best and should you find yourself in Cleveland again, we hope that you choose to stay with us. Warm regards Darlena

Thank you for taking the time to submit your feedback. We apologise that the shower door was broken, hopefully this was brought to our attention so that we could repair it straight away. Wish that I knew which room that you were in so that we could replace the mattresses. We are currently undergoing renovations and upgrading our hotel. We apologise that this is a long process but we are excited for completion so that we can offer our guests a more comfortable experience. Once again thank you for taking the time to submit your review. We wish you a wonderful week.Kind regards

Thank you for your detailed feedback. I have made notes of your suggestions so that we can implement them. Blockout curtains for the main bedroom makes sense because that carpark is a very busy carpark. I will also ensure that there is a spatula in each of the townhouses. We thank you for choosing to stay with us. We are currently undergoing renovations however this is a long process. We hope to see you again in the near future. Have a blessed day.Warmest regards

Thank you Dennis for your wonderful review. We wish you a fabulous day. Warm regards

Thank you Gary! We greatly appreciate your wonderful feedback. We wish you a wonderful weekend and we hope to see you again soon.

Thank you for taking the time to submit your feedback. I will definitely pass it on to our hardworking team that you gave us a 5/5.Have a fabulous day Daniel and we hope to see you again in the near future.

We apologise for the mattress being super hard. I'll look into your reservation so that we can amend that problem. We apologise that the shower screen fell off too. That was reported to our Maintenance and he fixed that right away.Thank you for taking the time to submit your feedback. We use this to improve our room and premises so that we can ensure guests in the future have a better experience. We wish you a wonderful day and we hope that you will give us another opportunity in the near future. Warm Regards

Thank you for taking the time to submit a review on our property. We here at Comfort Hotel in Cleveland appreciate your feedback as we use this feedback to improve so that future guests do not have the same experience as you.Thank you for bringing the mould to our attention when you checked out in the morning. As promised we fixed that problem right away and now the bathroom has no mould.Unfortunately due to the floors earlier this year we experienced terrible flooding which ultimately came through the roof. Due to the high level of demand we are currently waiting for repairs but we are pleased to announced that the roof will be repaired which is fantastic news not only for us but our guests as well.We thank our guests for their patience while we are updating.We wish you a wonderful day.Kind regardsReservations

Thank you George.We absolutely love 10's. I will pass it on to our hardworking team. This definitely brings a smile to our faces.We wish you a wonderful day and we hope to see you again in the near future.Kind regardsReservations

Thank you Shirlee for taking the time to submit your review. We here at Comfort Hotel use guests feedback so that can improve our premises.We wish you a wonderful day and we hope to see you again in the near future.Kind regardsReservations

Dear SeanOn behalf of our staff we sincerely apologise for the noisy room and unfriendly staff. I have passed on the feedback so that future guests do not have the same experience that you had.We wish you a wonderful day and we thank you for taking the time to submit your feedback.Kind regards

Thank you for your wonderful review. We look forward to welcoming you again. Kind regards