외관

더블트리 바이 힐튼 브리스톨 노스 여행 후기

4 out of 5
더블트리 바이 힐튼 브리스톨 노스
Woodlands Lane Bradley Stoke, Bristol, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 367개" "
평점 8 - 좋아요. 1005개 이용 후기 중 349개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 148개" "
평점 4 - 별로예요. 1005개 이용 후기 중 88개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 53개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

HUGH

The staff at check in were excellent , I requested a ground floor room due to being temporary movement difficulties, was asked if preferred shower over bath or walk in , again due to temporary difficulties the walk in shower was ideal. We had a room in the new extension which was brilliant even the TV was one of the best in size for a hotel bedroom we have seen. Only one negative during our stay was shortly after check in and sitting at the main entrance the duty manager decided to give a member of the checkin staff a roasting for whatever , our daughter like myself has managed large teams and in no way would we talk to a member of staff in front of others the way the lass had to endure even worse in front of guests.
2024년 3월에 3박 숙박함
답변 제공: Robin 님, 2024년 3월 23일
Hi Hugh,Thank you for taking your time to share your experience online.We are glad to hear you enjoyed your stay and that the room was a great success with a lovely big team. We do hope to welcome you again soon in the near future.Kind regards,Robin BordetGraduate Manager

10/10 - 훌륭해요

Charlotte

단체 여행
2024년 3월에 1박 숙박함
답변 제공: Gaby- Reception 님, 2024년 3월 11일
Dear Charlotte,Thank you for choosing to stay at The DoubleTree Bristol North Hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regardsGabyReception

8/10 - 좋아요

Yasmin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff and nice place to stay.
2024년 3월에 1박 숙박함
답변 제공: Gaby- Reception 님, 2024년 3월 11일
Dear Yasmin,Thank you for choosing to stay at The DoubleTree Bristol North Hotel and for taking the time to leave us a 4* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regrardsGabyReception

8/10 - 좋아요

Kirra

2024년 3월에 1박 숙박함
답변 제공: Robin 님, 2024년 3월 23일
Hi Kirra,Thank you for taking the time to share your experience online.We are very happy to see you enjoyed your stay with us. We hope to welcome you again soon in the near future.Kind regards,Robin BordetGraduate Manager

8/10 - 좋아요

lucien

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Gaby- Reception 님, 2024년 3월 3일
Dear Lucien,Thank you for your rating. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards,GabyReception

10/10 - 훌륭해요

Andrew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well presented hotel. Foyer and bar are great. Staff were welcoming, even got free cookies on arrival. Room was spacious and clean. The pool was a decent size and changing rooms were fine. Would recommend.
2024년 2월에 2박 숙박함
답변 제공: Reception 님, 2024년 2월 23일
Dear Andrew,Thank you for choosing to stay at our hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your impressions of the hotel that met your expectations.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regards Gaby- Reception

6/10 - 괜찮아요

Amit

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The issue we faced that there were no room available by the time we arrived there even after booking was confirmed we had to wait for awhile, but staff was helpful to sort it out in half an hour time so at the end it was all okay, but I will double check it from the next time onwards
2023년 12월에 1박 숙박함
답변 제공: Reception 님, 2024년 2월 21일
Dear Amit,Thank you for your time to give a rating and sharing your experience with us. My apologies about the inconvenience you occurred during your stay, I am glad it was rectified by our staff. We look forward to having you with us again in the near future.Kind Regards,Reception

10/10 - 훌륭해요

Digby

2024년 1월에 1박 숙박함
답변 제공: Gaby- Reception 님, 2024년 3월 21일
Dear Digby,Thank you for choosing to stay at DoubleTree Bristol North Hotel and for taking the time to leave us a 5* review.We are thrilled to know that you enjoyed every aspect of your stay.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind regardsGabyReception

6/10 - 괜찮아요

Peter

가족 여행
nothing special the rooms look tired to call it the hilton
2024년 1월에 3박 숙박함
답변 제공: Reception 님, 2024년 1월 24일
Hello Peter,Thank you very much for reviewing your experience with us. I would like to extend an apology on behalf of everyone at the DoubleTree Bristol Hotel for not meeting our high standards.We believe in guest feedback being the driving force behind delivering a stellar service and can assure you that your comments have been addressed accordingly. The entire team looks forward to welcoming you back.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Reception 님, 2024년 1월 14일
Hello Steve, Thank you for the generous 5 out of 5 review. The team is glad to know that you have enjoyed your stay at the DoubleTree Bristol North. We look forward to welcoming you back in the near future. Kind regards, Reception

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fab hotel fab service
2024년 1월에 1박 숙박함
답변 제공: Reception 님, 2024년 1월 12일
Hi Danielle, Thank you for the amazing 5* star review. We are happy to know that you have enjoyed your stay at DoubleTree Bristol North. The whole team looks forward to welcoming you back soon in the near future. Kind regards, Reception

8/10 - 좋아요

Zeshan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Reception 님, 2024년 1월 10일
Dear Zeshan, Thank you for the 4* rating. We are happy to know you have enjoyed your stay. The whole team looks forward to welcoming you back soon. King regards, Reception

8/10 - 좋아요

Cathy

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Reception 님, 2024년 1월 8일
Dear Cathy, Thank you for you feedback. We hope that you have enjoyed your stay, and we look forward to welcoming you back soon. Kind regards, Reception

8/10 - 좋아요

Rohit 님, CRAWLEY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Reception 님, 2024년 1월 2일
Hi Rohit, Thank you for the 4* star rating. We hope you have enjoyed your stay. The whole team looks forward to welcoming you back soon in the near future. Kind regards, Reception Team

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel with a large spacious room for our family or 4. Great breakfast, friendly staff .
2023년 12월에 1박 숙박함
답변 제공: Reception 님, 2024년 2월 7일
Dear Anna,Thank you for taking the time to share the highlights of your stay.All of us at the hotel are pleased to know that we exceeded your expectations and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words.It was lovely having you with us, and we are looking forward to seeing you again in the near future.

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A one-night stay so not entirely representative in some ways but from checkout to room availability parking and breakfast all ran smoothly. We booked late for Christmas night, and we had twin beds, not a double and the source of my only negative. The mattress was appallingly uncomfortable like sleeping on a rock and the reason I would seek alternatives rather than return willingly. Sorry, Hilton but seriously you could do better as your principal function is for your customers to be able to rest comfortably. Had I wanted to wake up with numb limbs and a back that took an hour to straighten I would have slept on the pavement. And what is the mattress made of? It sounded, as I constantly turned to find some crumb of comfort, as if the bulk of it was a bag of tin cans lashed together with a bit of foam rubber. A real shame as the people running the place were extremely friendly and able.
2023년 12월에 1박 숙박함
답변 제공: Reception 님, 2023년 12월 28일
Dear Robert, Thank you for your feedback. Apologies for the inconvenience you had during your stay. Your message is forwarded to the concerned manager who will take the necessary action. I'm sorry again to hear about your experience. Kind regards, Reception

6/10 - 괜찮아요

Kieran

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room wasn’t ready on arrival, and had to walk us to the room to ensure it wasn’t occupied
2023년 12월에 1박 숙박함
답변 제공: Reception 님, 2023년 12월 17일
Dear Kieran, Thank you for your feedback. Apologies for the inconvenience you had during check in. Your comment is forwarded to the front of house manager, who will take the necessary action to prevent this from happening again. We hope to welcome you back soon. Kind regards, Reception

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay at Doubletree Hotel
We arrived at hotel and didn’t have to wait to long to get booked in , we were lucky enough to be up graded , We took our dog to stay with us also , we had a super king bed that was very comfortable. We ate in the restaurant and had a lovely meal, we swam in the pool and experience the sauna and jacuzzi , the room was lovely and clean with all that we needed. Really lovely stay .
2023년 12월에 1박 숙박함
답변 제공: Reception 님, 2023년 12월 12일
Dear Lisa, Thank you for the 10 out of 10 review. We are happy that you have enjoyed your stay. It would be a pleasure to welcome you back in the near future. Kind regards, Reception

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Weekend away Christmas market
Has a great weekend stay was perfect , bed comfy room clean , swimming pool was clean dinner was nice , when we booked in the lady on the desk was lovely she joined us on the honors and gave a cookie which was really nice, no hassle checking out just dropped key off in drop off box in the morning. Differently would recommend staying at a Hilton again , I will make sure I use again . And the fact that I could use my Tesco points me and hubby will be having more weekends away .
2023년 12월에 2박 숙박함
답변 제공: Reception 님, 2023년 12월 12일
Dear Sarah, Thank you for the fantastic review, we are happy to know that have enjoyed your stay. The team looks forward to welcoming you back in the near future. Kind regards, Reception

10/10 - 훌륭해요

Victor

2023년 12월에 1박 숙박함
답변 제공: Reception 님, 2023년 12월 12일
Dear Victor, Thank you for your feedback. We are happy that you have enjoyed your stay. The team looks forward to welcoming you back soon. Kind regards, Reception

8/10 - 좋아요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel but location not so good
답변 제공: Reception 님, 2024년 2월 7일
Dear GordonThank you for choosing the our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to BristolKind Regards,Reception

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Reception staff friendly on arrival. The welcome cookie was a nice touch. Sofa bed not so comfy for my 11 year old. Breakfast nice..hot drinks machine not working properly. Pastries could be improved. Selection otherwise very good. Bottom of bath peeling..needs a little tlc..room a little old fashioned but good size and quiet. Ev chargers available. Parking is at extra charge. Pool area was clean and usable but a little dated.
2023년 12월에 1박 숙박함
답변 제공: Reception 님, 2023년 12월 8일
Dear Andrea, Thank you for your feedback. We are happy to know that you have enjoyed your stay. Apologies for the inconvenience, your comment regarding the coffee machine is forwarded to the manager. The parking charge is due to the parking spaces belonging to a third-party company. Thank you once again, and we look forward to having you with us again in the near future.Kind regards, Reception

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Amazing again Travelling with a dog nothing was too much trouble Everything was made so easy This is our third time we have stayed and will do again
2023년 11월에 2박 숙박함
답변 제공: Reception 님, 2023년 12월 8일
Dear Matthew, Thank you for letting us know how much you enjoyed your stay, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind regards, Reception team

8/10 - 좋아요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good but could be better
It’s a nice hotel with friendly staff and good breakfast but a few small drawbacks. The hotel is quite dated and rooms are basic. The food is expensive for the quality and portion size. The paid parking is a bit of piss take, you pay £100+ for a room and breakfast and then £6 per night for parking !
2023년 11월에 3박 숙박함
답변 제공: Reception 님, 2023년 12월 3일
Dear Martin, Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology for the inconvenience. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to the hotel very soon. Kind Regards, ReceptionEdit Remove

6/10 - 괜찮아요

Kyomi

연인과의 여행
Lovely nights sleep! Vey quiet at night. The room was not very warm and took a long while to get to a comfortable temperature. The pillows were nice. But there was no shower gel or tiny tube of toothpaste... i was lucky i had brought some! There was a Dirty chair and so much dust under the desk! Clean bed sheets, lovely pillows. Basic room -i would give 2.5 star. There was no pen in the room, so I had to use my make up pencil to fill out the breakfast card, we hanged the breakfast card outside the door
2023년 11월에 1박 숙박함
답변 제공: Reception 님, 2023년 11월 28일
Dear Kyomi,Thank you for choosing our hotel and for taking the time to offer your feedback. We are delighted to know that you had a good nights sleep! Please accept our sincere apology if your experience this time was not up to your expectation. Your comment about the room is forwarded to the concerned managers to take the necessary action. We do provide dental kits to guests upon request, to note for your next visit. The entire team looks forward to the pleasure of welcoming you back to DoubleTree by Hilton very soon.Kind Regards,Reception

10/10 - 훌륭해요

Kate

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 11월 24일
Dear Kate, Thank you for the 10 out of 10 review. We are happy to hear that you have enjoyed your stay, and we look forward to welcoming you back soon. Kind regards, Reception

10/10 - 훌륭해요

Alberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio del personal
답변 제공: Reception 님, 2023년 11월 21일
Dear Alberto, Thank you for the 5 out of 5 rating!We look forward to welcoming you back soon. Kind regards, Reception Team

4/10 - 별로예요

M

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not Good Enoygh
Unable to turn off shower. Phone was unplugged from connection in wall so had to move desk unit to reconnect and call reception to report. Unable to use bath in case water stuck on again
2023년 11월에 1박 숙박함
답변 제공: Reception 님, 2023년 11월 9일
Good morning,Thank you for your feedback.We are sorry you had this experience. We will pass your feedback on to the management team.Kind regards,Reception Team

8/10 - 좋아요

adam

출장 여행
좋아요: 청결 상태, 객실의 편안함
Room was lovely although a little dated, the most annoying thing about the place is the stupid car park charges.. i was told they have sold the carpark to parking eye!! Another con and they clearly don't do many repairs to the condition of the carpark, why are all the hotel's falling in to this parking eye trap 😤😤
2023년 11월에 1박 숙박함
답변 제공: Reception 님, 2023년 11월 7일
Dear Adam,Thank you for taking the time to share your experience about your recent stay at our hotel. We are glad to hear you had a good stay. Please accept our apologies about the car park, it is indeed a third party company hence the charge.Kind regardsReception

8/10 - 좋아요

Morten 님, London

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Fantastic and helpful staff throughout. A little too far from Bristol, Rooms somewhat dated in need of a major refurb.
2023년 10월에 2박 숙박함
답변 제공: Reception 님, 2023년 11월 9일
Good morning,Thank you for your feedback. We are so happy the staff were so helpful. We will pass on your feedback to management about the rooms.Kind regards, Reception team

10/10 - 훌륭해요

Marie

2023년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 11월 3일
Thank you for your 10 out of 10 review. We hope to have you stay again soon. Kind regards,Reception Team

8/10 - 좋아요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect family hotel for Bristol centre.
We booked this hotel just for a night to explore Bristol as a family of four, x 2 adults and children aged 7 and 4. We parked at the hotel, £6 and lots of spaces. Staff were v friendly and helpful. Lovely pool, perfect for a family swim. Breakfast was good, fresh and lots of options. Short drive to Bristol centre. Would come again.
2023년 10월에 1박 숙박함
답변 제공: Reception 님, 2023년 10월 24일
Dear Ana,We are truly heartened to receive your generous review of our hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after and enjoyed the hotels facilities. We look forward to having you with us again in the near future.Kind Regards,Reception

4/10 - 별로예요

Paddy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Reception 님, 2023년 10월 23일
Dear Paddy,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team.Kind Regards,Reception

10/10 - 훌륭해요

Miura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Reception Team 님, 2023년 10월 13일
Thank you for your feedback and 5* review.Kind regards,Reception Team

8/10 - 좋아요

Gordon

2023년 10월에 1박 숙박함
답변 제공: Reception team 님, 2023년 10월 13일
Thank you for your feedback.Kind regards,Reception Team

10/10 - 훌륭해요

chloe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Reception 님, 2023년 10월 2일
Thank you for the great rating! We hope to see you soon again. Kind regards, Reception Team

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Nice quiet relaxing stay to meet friends. Good food and friendly service. Good location.
2023년 9월에 2박 숙박함
답변 제공: Reception 님, 2023년 9월 26일
Dear Anthony,We are truly heartened to receive your generous review of The DoubleTree Bristol North by Hilton Hotel. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Reception

10/10 - 훌륭해요

Gerard

2023년 9월에 1박 숙박함
답변 제공: Reception 님, 2023년 9월 25일
Dear Geard,Thank you for choosing to stay at our hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bristol.Kind Regards,Reception

8/10 - 좋아요

Grahame

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Reception 님, 2023년 9월 23일
Dear Guest, Thank you for taking the time to give us your rating! We're happy to hear that you enjoyed your time in our hotel. We would love to welcome you back again soon!

10/10 - 훌륭해요

gail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 23일
Dear Guest, Thanks for the great rating! We're happy to hear that you enjoyed your time in our hotel. We would love to welcome you back again soon!

10/10 - 훌륭해요

Edem

2023년 8월에 2박 숙박함
답변 제공: Reception 님, 2023년 10월 4일
Dear Edem,Thank you for choosing the hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bristol.Kind Regards,Reception

2/10 - 너무 별로예요

Vitali

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We did not get to stay in the hotel. We showed up only to find out that the hotel had been overbooked by about 5 rooms, and there were others waiting at reception for a solution. The night manager told us that he tried calling all the hotels in Bristol and nobody picked up their phone. I said if I get a different hotel sorted, will you pay for it? He said of course, you'd be doing me a favour. Literally the first hotel I called was happy to accommodate us, but the manager said he didn't have the authority to pay for the other hotel directly, and to email for a refund the next day. More than 2 weeks later I am still waiting for a response to my email, and my 2 phone calls didn't help either. The Doubletree didn't really have a solution on the night, didn't offer us a drink, didn't even seem very apologetic. The other hotel we ended up staying at was way more empathetic and gave us 4 free cocktails, even though our problem had nothing to do with them.
2023년 8월에 1박 숙박함
답변 제공: Reception 님, 2023년 9월 28일
HI Vitali,I have spoken to the team and believe this has been settled through email.Kind regardsReception

6/10 - 괜찮아요

tony

2023년 9월에 1박 숙박함
답변 제공: reception 님, 2023년 9월 17일
Good morning, Thank you for taking time to leave us a review. Kind regards, Reception Team

10/10 - 훌륭해요

James

2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 10일
Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!Kind Regards,DoubleTree by Hilton Bristol North

4/10 - 별로예요

Ian

좋아요: 청결 상태
별로예요: 직원 및 서비스
Disappointing & expenu
Reception told me of a meal offer that when purchased was not valid for my overnight stay. Pool & spa area tired. Steam room even though there was some steam it was cold
2023년 8월에 1박 숙박함
답변 제공: reception 님, 2023년 9월 6일
Dear Ian,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. My apologies about the voucher, please note that the 35 meal vouchers are only valid from Friday-Sunday. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon.Kind Regards,Reception

2/10 - 너무 별로예요

Mary

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
An old building with outdated furnishings and decor. Some of the bedrooms are in outbuildings and have a problem with condensation. Quiet rooms are in the outbuildings and rooms in the main building face a noisy road. Very limited parking. Very basic dining area and uncomfortable reception area. People stand drinking outside. Cannot recommend this hotel.
2023년 8월에 2박 숙박함
답변 제공: Reception 님, 2023년 9월 5일
Dear Mary,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon.Kind Regards,Reception

2/10 - 너무 별로예요

Gail

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lloyd
Very disappointing we stayed at your hotel in Chester 2 weeks ago and that’s why we chose this hotel in Bristol.The room looked clean but there was a damp smell, we had no bottled water or slippers/dressing gown, The corridors smelled of dogs and there were a lot of dogs barking in the night. One dog barked at me in the corridor it was held by a child who had no control a parent then come out and took the dog back in. Also there was a dog in the lounge wondering and not on a lead.The staff were ok not as friendly as Chester and the restaurant service was very slow . Will not be returning to this hotel.
2023년 9월에 1박 숙박함
답변 제공: Reception 님, 2023년 9월 5일
Dear Lloyd,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Unfortunately bottled water is complimentary for guests with a silver, gold or diamond Hilton Honors membership and slippers and robes are only provided in deluxe rooms. Your comments have been forwarded to the concerned managers to take the necessary action. We hope that this does not defer you from visiting us again, where we could hopefully prevent these inconveniences occurring in the future. Kind Regards,Reception

8/10 - 좋아요

DOUGLAS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Reception 님, 2023년 9월 4일
Dear Douglas,Thank you for choosing the DoubleTree Bristol North Hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bristol.Kind Regards,Reception

10/10 - 훌륭해요

Colin

2023년 8월에 1박 숙박함
답변 제공: Reception 님, 2023년 9월 4일
Dear Colin,Thank you for choosing the DoubleTree Bristol North Hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bristol.Kind Regards,Reception

8/10 - 좋아요

DOUGLAS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Reception 님, 2023년 8월 30일
Dear Douglas,Thank you for choosing the DoubleTree by Hilton Bristol North and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to BristolKind Regards,Reception