외관

래디슨 블루 호텔 브리스톨 여행 후기

4 out of 5
래디슨 블루 호텔 브리스톨
Broad Quay, Bristol & West House, Bristol, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 405개" "
평점 8 - 좋아요. 1003개 이용 후기 중 325개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 160개" "
평점 4 - 별로예요. 1003개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 51개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Minho

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic View
외부 주차장을 이용해야 하고, 비용이 매우 비싸서 좋지 않다. 그외에는 불편한점이 없었다. 12층 홀수 객실은 뷰가 정말 끝내준다. 밤에 객실불을 끄고 않아서 와이과 함께 즐겨보시길 권유드립니다. 조식뷰패도 아주 훌륭했어요. 가까운 거리에 브리스톨의 유명관광지를 도보로 즐길수도 있습니다.
2022년 1월에 6박 숙박함
답변 제공: Beatrice. 님, 2022년 2월 3일
Dear Minho, Thank you very much for your wonderful review. It is great that you have had a great time with us and that you have chosen our hotel for your stay. We also thank you that you could appreciate our team behind your stay, we are always trying our best for our guests to feel comfortable. Concerning the parking, the deal we have with the NCP Queen Charlotte is a fixed price. We completely understand it can be a bit of problem paying that money but bearing in mind we are in the city centre it is one of the cheapest car parks you can find. We also offer a lower price than the car park itself if you pay with us at the check-out. Otherwise, for next time we can recommend you other car parks which are not related to us and are not so close to the hotel. Thank you for your stay, we can't wait to welcome you back in the not-so-distant future. Best wishes and warm regards, Front Office Team.

10/10 - 훌륭해요

Gordon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Second time we have stayed here and would definitely stay here again when we are back in Bristol. Great location and very friendly& helpful staff.
2024년 4월에 3박 숙박함
답변 제공: Mariia 님, 2024년 4월 14일
Dear Gordon,Thank you for returning to stay with us and for sharing your experience! We're thrilled to hear that you enjoyed our great location and found our staff friendly and helpful.We look forward to welcoming you back next time you're in Bristol. If you need anything or have any special requests for your next visit, please feel free to let us know.Take care and see you soon!Kind regards,

10/10 - 훌륭해요

Lijun

2024년 3월에 1박 숙박함
답변 제공: Mariia 님, 2024년 4월 14일
Dear Lijun,We appreciate your fantastic 5/5 rating! Thank you for taking the time to share your experience with us.We're thrilled that you had a great stay. Looking forward to hosting you again!Kind regards,

10/10 - 훌륭해요

Nicola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 1박 숙박함
답변 제공: Nikol 님, 2024년 3월 8일
Dear Guest,Thank you very much for your feedback.We are so glad you have had a great time with us. It is fantastic you found the central location comfortable for you and our team members to be so friendly and committed. We are looking forward to welcome you back in the not so distant future.Have a wonderful day.Warm regards,

2/10 - 너무 별로예요

Helen

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The carpark is tiny and not fit for purpose, the bedroom was so outdated it was like an 80’s B and B. I will never stay there again, however the staff were all excellent.
2024년 2월에 1박 숙박함
답변 제공: Sara 님, 2024년 3월 3일
Thank you for taking the time to leave us a review. We apologize for any inconvenience caused by the size of our carpark and the décor in the bedroom. We appreciate your feedback and will take it into consideration as we work to improve our facilities. We are pleased to hear that you found our staff to be excellent, and we will be sure to pass along your kind words to them. We hope you will consider giving us another chance in the future. Thank you for choosing to stay with us.

8/10 - 좋아요

Marilyn

Convenient for Bristol Hippodrome. Good breakfast, comfortable room but ours had poor outlook!
2024년 2월에 1박 숙박함
답변 제공: Mariia 님, 2024년 3월 9일
Dear Marilyn,Thank you for sharing your feedback! We're glad to hear you found our location convenient for the Bristol Hippodrome and enjoyed our good breakfast and comfortable rooms. We apologize for any disappointment regarding the room outlook and will strive to improve in this aspect. We appreciate your review and hope to welcome you back again soon!

10/10 - 훌륭해요

Samer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
wide rooms , prime location , convenient , friendly staff
2024년 2월에 3박 숙박함
답변 제공: Sara 님, 2024년 3월 3일
Thank you for your positive feedback! We're glad to hear that you enjoyed our wide rooms, prime location, convenience, and friendly staff. We strive to provide excellent service to all of our guests and we're happy to know that we met your expectations. We hope to welcome you back again in the future!

10/10 - 훌륭해요

Lewis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Mariia 님, 2024년 2월 4일
Hi, Lewis.Thank you very much for your review.Kind regards,

6/10 - 괜찮아요

Tom

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mariia 님, 2024년 2월 4일
Hi!Thank you for taking the time to share your feedback . We're sorry to hear that your experience did not fully meet your expectations. We're committed to providing our guests with the best possible stay, and we would appreciate the opportunity to learn more about any specific areas where we could have improved. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future for a more positive experience. Please don't hesitate to reach out to our management team with any further comments or suggestions.Kind regards,

8/10 - 좋아요

Sarah

2024년 1월에 1박 숙박함
답변 제공: Mariia 님, 2024년 2월 4일
Thank you for your review and for rating your experience with us as 8/10. We are pleased to hear that you had a positive stay overall, but we recognize that there is always room for improvement. If there are specific aspects of your stay that you felt could have been enhanced, we would love to hear from you. Your feedback is invaluable in helping us to refine our services and ensure that future stays are even more satisfying. We look forward to the opportunity to welcome you back and aim for a 10/10 experience next time.

6/10 - 괜찮아요

Norman

좋아요: 객실의 편안함
Over rated
My room was a terrace for New Year. Toilet was leaking. Floor boards creaky. I ordered bubbles and parking package. Paid for parking twice and never received the bubbles. Tried changing £45 on checkout.
2023년 12월에 1박 숙박함
답변 제공: Mariia 님, 2024년 1월 5일
Hi, Norman!Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay, especially on such a special occasion like New Year's Eve.We regret to hear about the issues with the leaking toilet and creaky floorboards in your room. Your comfort is our top priority, and we understand that these issues significantly impacted your stay. Regarding the missing bubbles and the double charge for parking, we deeply regret any confusion or oversight. As I see from the billing my colleagues promptly removed the charges and sorted out the issue.We hope to see you in the future and provide you the better experience.Kind regards,

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and great service
Great location and good service. Reception staff were really attentive and helpful. The room was clean and well presented.
2023년 12월에 1박 숙박함
답변 제공: Mariia 님, 2023년 12월 18일
Dear Jacob,Thank you so much for your positive review! We're delighted to hear that you enjoyed our great location, good service, and the attentive and helpful reception staff. It's wonderful to know that your room met your expectations in terms of cleanliness and presentation.We appreciate your kind words and look forward to the pleasure of hosting you again in the future.Kind regards,

10/10 - 훌륭해요

Bjorn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mitt i stan!
Riktigt bra, blev väl omhändertagna, på ett super hotell.
2023년 12월에 1박 숙박함
답변 제공: Mariia 님, 2023년 12월 8일
Thank you very much for such a lovely review.We are looking forward to welcoming you to the Radisson Blu again!Kind regards,

8/10 - 좋아요

Nicola

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Central Location
Central location, perfect for visiting Bristol as easily accesible and near markets and shopping as well as for places of interest.
2023년 12월에 3박 숙박함
답변 제공: Mariia 님, 2023년 12월 8일
Dear Nicola,We're delighted to hear that you found our central location convenient for exploring Bristol, with easy access to markets, shopping, and places of interest. Thank you for taking the time to share your positive experience!Kind regards,

10/10 - 훌륭해요

Bjorn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Första parkett
Superläge mitt i centrum.
2023년 12월에 1박 숙박함
답변 제공: Mariia 님, 2023년 12월 8일
Dear Bjorn,Thank you so much so such a lovely review.Kind regards,

6/10 - 괜찮아요

John

2023년 11월에 2박 숙박함
답변 제공: Mariia 님, 2023년 12월 18일
Dear John,Thank you for taking the time to share your thoughts with us. We appreciate your feedback and would love to learn more about your experience to better understand how we can enhance it. If you have any specific suggestions or concerns, please feel free to share them with us. Your input is invaluable in our ongoing efforts to provide the best possible service.We hope to have the opportunity to welcome you back and surpass your expectations in the future.Kind regards,

2/10 - 너무 별로예요

Christian

2023년 11월에 2박 숙박함
답변 제공: Pilar 님, 2023년 12월 12일
Dear Christian,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honesty, as it helps us recognize areas where we can improve to provide a better experience for our guests.We sincerely apologize for not meeting your expectations during your stay. Please know that your feedback is valued and will be shared with our team for immediate action.We would appreciate it if you could provide us with more specific details about the issues you encountered during your stay so that we can address them accordingly. Your satisfaction is our top priority, and we strive to ensure all our guests have a comfortable and enjoyable stay.Once again, we sincerely apologize for any inconvenience caused and are committed to making the necessary changes based on your feedback. We hope you will give us another chance in the future to provide you with a truly wonderful experience.If there is anything else we can assist you with, please do not hesitate to reach out to us directly.Warm regards,Pilar

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
A lovely hotel in the centre of Bristol. Only issue is trying to get to it as a number of roads are closed for roadworks and you need to be careful not to stray into bus only routes
2023년 11월에 1박 숙박함
답변 제공: Mariia 님, 2023년 11월 11일
Dear Denise,Thank you for your positive feedback! We apologize for any inconvenience caused by road closures. We appreciate your understanding and hope to welcome you back soon.Kind regards,

8/10 - 좋아요

David

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable modern hotel conveniently located for Bristol’s theatre and concert halls. There are lots of good places to eat nearby, which is important because the hotel restaurant is not very good.
2023년 11월에 1박 숙박함
답변 제공: Mariia 님, 2023년 11월 11일
Dear David,Thank you for sharing your experience. We're thrilled to hear you found our hotel comfortable and well-located. We appreciate your feedback on our restaurant and will use it to enhance our offerings. We hope to welcome you back and provide an even more enjoyable stay.Kind regards,

2/10 - 너무 별로예요

SIMON

출장 여행
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Mariia 님, 2023년 11월 5일
Dear Simon,Thank you for taking the time to leave a review about your recent experience with us. We truly appreciate your feedback as it helps us improve our services.We're sorry to hear that your experience fell short of expectations, and we apologize for any inconvenience you may have encountered. We take your feedback seriously, and we will use it to address the areas that need improvement.Our team is committed to providing the best possible service, and we hope to have the opportunity to make your next visit a more pleasant one. Please feel free to reach out if you have any specific suggestions or concerns you'd like to share.Thank you for your understanding, and we look forward to the chance to better serve you in the future.

8/10 - 좋아요

Cathryn

2023년 10월에 1박 숙박함
답변 제공: Mariia 님, 2023년 11월 2일
Dear Cathryn,Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us. Our team works hard to provide the best service possible, and it's always encouraging to receive positive feedback. If you ever have any more feedback or if there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future!Kind regards,

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Mariia 님, 2023년 10월 29일
Dear Andrew,thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience at the hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.Kind regards,

4/10 - 별로예요

Richard

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Mariia 님, 2023년 11월 2일
Dear Richard,Thank you for taking the time to leave a rating. We appreciate your feedback and are always looking for ways to improve our services. If you have any specific suggestions or comments to help us enhance your experience, please feel free to share them. Your input is valuable to us.Kind regards,

6/10 - 괜찮아요

Jessica

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Mariia 님, 2023년 11월 2일
Dear Jessica,Thank you for taking the time to leave a rating. We appreciate your feedback and are always looking for ways to improve our services. If you have any specific suggestions or comments to help us enhance your experience, please feel free to share them. Your input is valuable to us.Kind regards,

4/10 - 별로예요

Kenneth

별로예요: 숙박 시설 상태 및 시설
Bad Choice If You Have a Car to Park
Overpriced for the quality provided. The room had a glass shower panel that had come loose due to being poorly secured by a strip of sealant. Very minor issue—A door in the hallway had a poorly adjusted door closer so that the door flung open too quickly when pushed upon. Biggest problem is parking. Do not visit this hotel if you are traveling by car. The parking lot the use is (they say) a seven minute walk away. But because the city center is closed to motorized traffic and that city center lies between you and the hotel, it’s about a fifteen minute drive. If you have to drop off bags you will spend at least a half hour extra driving to pick up and drop off your bags. Plus the 14 minutes of walking.
2023년 10월에 1박 숙박함
답변 제공: Golsa 님, 2023년 10월 23일
Thank you for your feedback. We appreciate your input regarding the location of our hotel. Being centrally located allows our guests to have easy access to various attractions and amenities in the area. However, we apologize for any inconvenience caused by the city center's restrictions on motorized traffic, which can make driving around challenging.Regarding the issues you encountered in your room, we apologize for any inconvenience caused by the loose shower panel and the poorly adjusted door closer. We strive to maintain high standards in our accommodations, and we will address these issues to ensure a better experience for our guests.We understand your frustration with parking. As the city center restricts motorized traffic, our parking lot is located a short walk away. We apologize for any inconvenience this may have caused, especially if you had to drop off or pick up bags. We will take your feedback into consideration as we continue to improve our services.Thank you again for sharing your review, and we hope to have the opportunity to provide you with an improved experience on a future visit.

10/10 - 훌륭해요

Andrea

2023년 10월에 1박 숙박함
답변 제공: Golsa 님, 2023년 10월 12일
Thank you very much! We are thrilled to hear that your experience at our hotel was exceptional. We strive to provide the best possible service and it's rewarding to know that we met your expectations. We appreciate your review and hope to welcome you back soon for another amazing stay.Regards,

8/10 - 좋아요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Golsa 님, 2023년 10월 11일
Thank you very much for your review! We are delighted to hear that you had a positive experience during your stay at our hotel. We pride ourselves in providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We appreciate your feedback and will continue to strive for excellence. We hope to welcome you back soon!Regards,

10/10 - 훌륭해요

Iona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious room and nice breakfast in city centre 😀
2023년 10월에 1박 숙박함
답변 제공: Golsa 님, 2023년 10월 11일
Thank you for your positive feedback! We appreciate your kind words about the spacious room and delightful breakfast. We are glad you enjoyed your stay in the city center.Regards,

10/10 - 훌륭해요

Abdul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Golsa 님, 2023년 10월 11일
Thank you for the outstanding review! We greatly appreciate the perfect score and your kind words. It's always gratifying to know that our efforts have made your stay enjoyable. We look forward to welcoming you back again soon.Regards,

2/10 - 너무 별로예요

Cameron

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Dreadful worse than a motel
Dreadful with no service at lunch. Arrived at noon too early to check in with no lunchtime service. Not even a cup of tea. Had to ask to use the toilet as it was locked. Worse than a motel and charged £155 for the night.
2023년 9월에 1박 숙박함
답변 제공: Golsa 님, 2023년 10월 2일
Thank you for your feedback. We apologize for any inconvenience caused our restaurant not offering lunch. We do set a welcome corner from noon where we provide cookies and fruits for our arriving guests. We understand that waiting for check-in can be tiring, and we apologize for any confusion regarding the availability of lunchtime service.Regarding the locked toilet doors, we have implemented this practice to ensure the privacy and exclusivity of our guests. However, our reception staff is more than happy to open the doors for you if you need to use the facilities before check-in.We understand your comment about the pricing. The location of our establishment, being central and close to amenities, does factor into the cost. We strive to provide our guests with a comfortable and convenient experience, and we believe our rates reflect the value we provide.Once again, we apologize for the inconvenience you faced during your stay and appreciate your feedback. We will take this into consideration to improve our services moving forward. If there is anything else we can assist you with, please do not hesitate to reach out to us. Regards,

10/10 - 훌륭해요

Stephan

2023년 9월에 3박 숙박함
답변 제공: Golsa 님, 2023년 10월 11일
Thank you so much for your amazing 5 out of 5 review! We are thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and exceed our guests' expectations, and we are delighted to know that we succeeded. We hope to welcome you back soon for another outstanding stay!Regards,

2/10 - 너무 별로예요

Lloyd

2023년 9월에 1박 숙박함
답변 제공: Golsa 님, 2023년 9월 20일
Dear Lloyd, Thank you for your feedback. We appreciate your honesty and apologize if we fell short of your expectations. . Please feel free to reach out to us directly if you have any further concerns or suggestions.Regards,

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and location
Very friendly staff especially dining room excellent room facilities would definitely stay again
Across the road
2023년 9월에 1박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Thank you for your kind words and positive feedback! We're delighted to hear that our staff, particularly those in the restaurant, were friendly and provided excellent service during your stay. It's also wonderful to know that you found our room facilities to be satisfactory. We appreciate your support and look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Thomas

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Professional and helpful staff and a clean well appointed hotel in a central location.
2023년 9월에 1박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear Thomas,Thank you for your review! We're thrilled to hear that our staff was professional and helpful during your stay. Our team works hard to provide exceptional service to all our guests. We're also glad that you found our hotel clean and well-appointed. We take pride in maintaining high standards of cleanliness and ensuring our facilities are well-equipped. Being in a central location is a bonus as it offers easy access to various attractions and amenities. We appreciate your feedback and hope to welcome you back in the near future!

6/10 - 괜찮아요

Jack

2023년 9월에 1박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear Jack,Thank you for taking the time to leave a review of our hotel. We appreciate your honest feedback and are sorry to hear that your experience was not completely satisfactory. We take guest feedback seriously as it allows us to continually improve and provide better service.We would like to apologize for any inconveniences you may have encountered during your stay. If you would like to provide more specific details about your experience, it would be greatly appreciated, as it will help us address any issues directly.We strive to provide a comfortable and enjoyable experience for all our guests, and we would like to assure you that we continually work towards enhancing our facilities and services. We hope that you give us another opportunity to exceed your expectations in the future.Once again, we appreciate your feedback and sincerely apologize for any shortcomings you may have experienced. It is our goal to ensure that every guest has a memorable stay with us, and we hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Emma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and staff were really friendly
2023년 9월에 1박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear Emma,reply to this hotel review ''Easy check in and staff were really friendly''icona di pizzaGPT, una fetta di pizzaThank you for your positive review! We're thrilled to hear that you had an easy check-in experience and that our staff were friendly. We strive to provide exceptional service to all our guests, and your feedback lets us know we're on the right track. We hope to welcome you back to our hotel soon!

8/10 - 좋아요

Peter 님, Nuernberg

2023년 8월에 1박 숙박함
답변 제공: Golsa 님, 2023년 10월 11일
Thank you for choosing our hotel and for taking the time to share your feedback. If there is anything specific you would like to highlight or if there are any areas where we can improve, please let us know. We hope to have the opportunity to exceed your expectations in the future. Thank you once again for your review!Thanks,

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear SarahThank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear Bradley,Thank you so much for taking the time to write such a glowing review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Our team works diligently to provide exceptional service and create a memorable stay for all our guests, and we are delighted that we achieved that with you.It's wonderful to know that our facilities, amenities, and overall atmosphere met your expectations. We pride ourselves on offering top-notch accommodations and ensuring our guests have everything they need for a comfortable stay. We would love to welcome you back to our hotel on your next visit to Bristol. Please do not hesitate to reach out to us if there is anything we can assist you with in the future. Thank you again for choosing our hotel and sharing your review

2/10 - 너무 별로예요

Lucy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear Lucy,Thank you for taking the time to leave a review of our hotel. We appreciate your honest feedback and are sorry to hear that your experience was not completely satisfactory. We take guest feedback seriously as it allows us to continually improve and provide better service.We would like to apologize for any inconveniences you may have encountered during your stay. If you would like to provide more specific details about your experience, it would be greatly appreciated, as it will help us address any issues directly.We strive to provide a comfortable and enjoyable experience for all our guests, and we would like to assure you that we continually work towards enhancing our facilities and services. We hope that you give us another opportunity to exceed your expectations in the future.Once again, we appreciate your feedback and sincerely apologize for any shortcomings you may have experienced. It is our goal to ensure that every guest has a memorable stay with us, and we hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Caroline

2023년 8월에 1박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear CarolineThank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

Sarab

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear SarabThank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location.
Had a room on the 7th floor. Room was spacious, clean and a comfy bed. The location is ideal for the waterfront with plenty of bars and restaurants nearby.
2023년 8월에 1박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear MartinThank you for sharing your positive experience at our hotel! We're thrilled to know that you found your room on the 7th floor spacious, clean, and with a comfy bed. Our team takes pride in providing a comfortable and enjoyable stay for our guests.We're glad to hear that our location worked well for you, offering convenient access to the waterfront and a variety of bars and restaurants nearby. We hope you had a chance to explore and enjoy the vibrant atmosphere of our surrounding area.Once again, thank you for choosing our hotel and for sharing your kind feedback. We look forward to welcoming you back for another outstanding stay in the future!

2/10 - 너무 별로예요

Roger

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Unlikely to return
Fire alarm continually going off in night staff not knowing what do or evacuate or advise it’s a false alarm. Rooms tired.
2023년 8월에 1박 숙박함
답변 제공: Golsa 님, 2023년 9월 20일
Dear Roger, We deeply apologize for the inconvenience caused by the fire alarm going off during your stay. We understand the frustration it may have caused, especially if the night staff was unsure of how to respond or provide accurate information. Rest assured, we will address this issue and provide the necessary training to ensure the staff is well-prepared to handle such situations. We appreciate your feedback, and please know that we are committed to improving our services and facilities to offer a better experience for our guests.Regards, Front office

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was OK
2023년 8월에 2박 숙박함
답변 제공: Julia 님, 2023년 9월 11일
Dear Guest,Thank you for your review. We appreciate your feedback and value your opinion. If there is anything specific you would like to address or areas where we can improve, please let us know. We hope to have the opportunity to serve you again in the future and provide you with a more enjoyable experience.

8/10 - 좋아요

Amanda 님, HARTSHORNE

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Check in was really poor, check in desk staff took ages trying to work out how to check in a guest booking via Expedia. They talked through the whole process of their confusion which is really unprofessional. Not to mention I was on crutches and they kept me standing the whole time. Breakfast was ok, nothing special. General cleanliness was good and the hotel quiet.
2023년 8월에 2박 숙박함
답변 제공: Julia 님, 2023년 8월 12일
Dear Amanda,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you faced during check-in. We understand that waiting for an extended period can be frustrating, especially when you were on crutches. This is not the level of service we aim to provide, and we will ensure that our check-in staff receive further training to improve their efficiency and professionalism.We are glad to hear that the general cleanliness of the hotel met your expectations and that you found the hotel to be quiet during your stay. We appreciate your feedback on the breakfast, and we will take it into consideration to enhance our offerings in the future.Once again, we apologize for the inconvenience during your check-in process and appreciate your patience. We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.Kind regardsFront Office

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
Misleading
Hotel was booked as its stated at the time of booking on HOtels.com that Parking was available but height restrictions applied. Single female traveller and choose hotels where parking is adjacent or onsite. Got there to be told that parking was a 6 min walk away in an NCP carpark that was not manned/had insufficient security. Would not be choosing this hotel again.
2023년 8월에 1박 숙박함
답변 제공: Julia 님, 2023년 8월 12일
Dear Guest,Thank you for taking the time to share your experience with us. We're sorry to hear that our parking arrangement did not meet your expectations. We understand that as a single female traveler, having adjacent or onsite parking is a significant factor in choosing a hotel.We apologize for any inconvenience caused by the 6-minute walk to the nearby NCP carpark. We agree that it would have been better if the parking was closer to the hotel for added convenience. Regarding your concerns about security, we assure you that the NCP carpark meets standard industry security measures. However, we understand that the lack of manned security may have made you feel uncomfortable.Your feedback is valuable to us, and we will definitely take it into consideration as we continuously strive to improve our services. We hope you'll give us another chance in the future, and if there's anything else we can assist you with, please let us know.Kind regardsFront Office

10/10 - 훌륭해요

Neil

2023년 8월에 1박 숙박함
답변 제공: Julia 님, 2023년 8월 12일
Dear Neil,Thank you for taking the time to leave a review, your feedback is very valuable to us! It is great that you enjoyed your stay with us and we hope to welcome you again in the future!Kind regardsFront Office

8/10 - 좋아요

Hellmut

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Julia 님, 2023년 8월 8일
Dear Hellmut,Thank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!Kind regardsFront Office

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Julia 님, 2023년 8월 8일
Dear DavidThank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!Kind regards