표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 594개 이용 후기 중 354개" "
10 - 훌륭해요
354
평점 8 - 좋아요. 594개 이용 후기 중 163개" "
8 - 좋아요
163
평점 6 - 괜찮아요. 594개 이용 후기 중 48개" "
6 - 괜찮아요
48
평점 4 - 별로예요. 594개 이용 후기 중 18개" "
4 - 별로예요
18
평점 2 - 너무 별로예요. 594개 이용 후기 중 11개" "
2 - 너무 별로예요
11
9.4/10
청결 상태
9.0/10
직원 및 서비스
8.6/10
편의 시설/서비스
9.2/10
숙박 시설 상태 및 시설
8.8/10
친환경
이용 후기
8/10 - 좋아요
실제 이용하신 고객
2019년 8월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스러운 호텔
편안하고 쾌적했어요
실제 이용하신 고객
2019년 8월에 3박 숙박함
10/10 - 훌륭해요
실제 이용하신 고객
2018년 10월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would go back again.
Had a little confusion with the counter about payment, but other than that was awesome. Super clean and luxury room, loved it. I would definitely go back again.
실제 이용하신 고객
2018년 10월에 1박 숙박함
10/10 - 훌륭해요
hyunsook
2018년 8월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주깨끗하고 좋은데 주차비가 비싸요. 발레비 팁도 별도로 줘야하고요.
hyunsook
2018년 8월에 2박 숙박함
10/10 - 훌륭해요
Hyo-Won
2017년 2월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 넓은 취사가 가능한 호텔
최근에 리모델링한 듯 깨끗합니다. 방도 넓고 부엌과 욕실에 타일이 깔끔하게 깔려있습니다. 취사가 가능하다는 것이 제일 좋은 점입니다
Hyo-Won
8/10 - 좋아요
Kathleen
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스
Kathleen
2024년 4월에 2박 숙박함
답변 제공: Hisham 님, 2024년 4월 16일
Dear Kathleen,Thank you for choosing to stay with us at Homewood Suites Brookline, and for taking the time to share your feedback. We're delighted to hear that your overall experience was positive during your recent stay.We appreciate your acknowledgment of our convenient location and spacious suites. Providing a comfortable and convenient environment for our guests is always our top priority, and we're thrilled that you found our accommodations suitable for your needs.Regarding your feedback about the breakfast options, we apologize if it did not fully meet your expectations. We continuously strive to offer a variety of choices to cater to all preferences, and we'll certainly take your comments into consideration as we work to enhance our offerings.Your feedback is invaluable to us as we aim to continually improve the guest experience. We hope to have the opportunity to welcome you back to Homewood Suites Brookline in the future and provide you with an even more enjoyable stay.Warm regards,
8/10 - 좋아요
Larena
가족 여행
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Messaged us to see if we were comfortable. We asked for extra blankets when we were out to dinner and they were by the door by the time we returned.
Larena
2024년 3월에 2박 숙박함
답변 제공: Hisham 님, 2024년 4월 16일
Dear Larena,Thank you for choosing to stay with us at Homewood Suites Brookline and for taking the time to share your feedback. We're delighted to hear that you found our service prompt and accommodating during your visit. Ensuring our guests' comfort is a top priority for us, and we're pleased that our team was able to promptly assist with your request for extra blankets.We hope that you had a pleasant dining experience in the area and that your stay overall was enjoyable. Should your travels bring you back to the area, we would love to welcome you again for another comfortable stay.Warm regards,
10/10 - 훌륭해요
alice
2024년 3월 3일
alice
2024년 3월에 1박 숙박함
답변 제공: Hisham 님, 2024년 4월 16일
Dear Alice,We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!
10/10 - 훌륭해요
Jiguang
2024년 3월 3일
Jiguang
2024년 3월에 1박 숙박함
답변 제공: Hisham 님, 2024년 4월 16일
Dear Jiguang, We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!
10/10 - 훌륭해요
Martha
2024년 3월 2일
Martha
2024년 2월에 2박 숙박함
답변 제공: Hisham 님, 2024년 4월 16일
Dear Martha, We're thrilled to hear that your stay at Homewood Suites Brookline was nothing short of exceptional! Thank you immensely for taking the time to share your glowing review. Our team strives to create a comfortable and welcoming environment for all our guests, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to the area, we'd be honored to host you again!
10/10 - 훌륭해요
Nicole
가족 여행
2024년 2월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. Clean, quiet, well kept and the staff were very nice. Would stay here again.
Nicole
2024년 2월에 2박 숙박함
답변 제공: Hisham 님, 2024년 4월 16일
Dear Nicole,Thank you for your kind words! We're delighted you enjoyed your stay and look forward to welcoming you back again soon!
10/10 - 훌륭해요
Paula
연인과의 여행
2024년 2월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only stayed one night, but we found the place very nice and staff friendly and welcoming! Would certainly stay there again if we were in the area.
Paula
2024년 2월에 1박 숙박함
답변 제공: Hisham 님, 2024년 4월 16일
Dear Paula,Thank you for the kind words! We're thrilled you enjoyed your stay and we look forward to welcoming you back whenever you're in the area again."
10/10 - 훌륭해요
emily
2024년 2월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
emily
2024년 2월에 2박 숙박함
답변 제공: Hisham 님, 2024년 2월 20일
Dear Emily,Thank you so much for taking the time to leave such a fantastic 5/5 review! We're delighted to hear that you enjoyed your stay at Homewood Suites Brookline. Our team works hard to provide a comfortable and welcoming experience, and it's wonderful to know that we exceeded your expectations. We appreciate your kind words and hope to welcome you back again soon!Best regards,
10/10 - 훌륭해요
vivian 님, Ellenville
가족 여행
2024년 2월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This entire hotel was spotless, i had a fantastic room, the breakfast was grwat. The only bad thing i had to say is paying $39 to park is a bit much, and not enclosed so not really secure, but overall a nice hotel
vivian
2024년 2월에 1박 숙박함
답변 제공: Hisham 님, 2024년 2월 20일
Dear Vivian, Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you enjoyed your stay at Homewood Suites Brookline and that you found the hotel spotless, the room fantastic, and the breakfast great.We appreciate your feedback regarding the parking cost, and we understand your concern. We strive to provide the best value to our guests, and we want to inform you that the 39 per night is the most competitive rate in the area. While we do acknowledge your point about it not being enclosed, please be assured that we take security seriously and have measures in place to ensure the safety of our guests and their vehicles.We truly value your input and hope to welcome you back on your next visit to Brookline.Best regards,
6/10 - 괜찮아요
Leeya
2024년 1월 27일
좋아요: 직원 및 서비스
별로예요: 청결 상태
Leeya
2024년 1월에 1박 숙박함
답변 제공: Hisham 님, 2024년 2월 20일
Dear Leeya,Thank you for choosing Homewood Suites Brookline and taking the time to share your feedback. We appreciate your insights and apologize if we fell short of your expectations. Your comments are invaluable, and we will use them to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,
8/10 - 좋아요
Carol 님, Mystic
연인과의 여행
2024년 1월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient as coming in for a funeral fm out of state ..ez walking distance to all venues reasonable ( for Boston area!) Garage parking.
M
Carol
2024년 1월에 1박 숙박함
답변 제공: Hisham 님, 2024년 2월 20일
Dear Carol,Thank you for choosing to stay at Homewood Suites Brookline during such a challenging time. We appreciate your positive feedback regarding our convenient location, easy walking distance to venues, reasonable pricing (for the Boston area), and garage parking. Our condolences for your loss, and we're grateful to have been able to provide a comfortable and convenient stay for you. If there's anything else we can do to assist you in the future, please don't hesitate to reach out.Warm regards,
10/10 - 훌륭해요
Susan
단체 여행, 가족 여행
2024년 1월 21일
좋아요: 편의 시설/서비스
New -clean -plenty of food options
Susan
2024년 1월에 1박 숙박함
답변 제공: Hisham 님, 2024년 2월 20일
Dear Susan,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!
10/10 - 훌륭해요
Jessica
2024년 1월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jessica
2024년 1월에 1박 숙박함
답변 제공: Hisham 님, 2024년 2월 20일
Dear Jessica,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!"
10/10 - 훌륭해요
Robert
2024년 1월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Robert
2024년 1월에 1박 숙박함
답변 제공: Hisham 님, 2024년 2월 20일
Dear Robert,Thank you for choosing Homewood Suites Brookline! We're delighted to hear you had a 5/5 experience. We look forward to welcoming you back soon!
10/10 - 훌륭해요
Amber
2024년 1월 7일
Amber
2024년 1월에 5박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Dear Amber,Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a 5-star experience during your stay at Homewood Suites Brookline.It's wonderful to know that our accommodations met your expectations and that you found our amenities and services to your satisfaction. Our team works hard to ensure every guest feels comfortable and well taken care of, so your kind words truly mean a lot to us.We hope to have the pleasure of welcoming you back for another outstanding stay whenever your travels bring you to Brookline. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,
10/10 - 훌륭해요
Randolph
2024년 1월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Randolph
2023년 12월에 1박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Dear Randolp,Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a 5-star experience during your stay at Homewood Suites Brookline.It's wonderful to know that our accommodations met your expectations and that you found our amenities and services to your satisfaction. Our team works hard to ensure every guest feels comfortable and well taken care of, so your kind words truly mean a lot to us.We hope to have the pleasure of welcoming you back for another outstanding stay whenever your travels bring you to Brookline. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,
8/10 - 좋아요
Taekyun
2023년 12월 27일
Taekyun
2023년 12월에 2박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Dear Taekyun,Thank you for choosing to stay with us at Homewood Suites Brookline and for taking the time to leave us a review! We're thrilled to hear that you had an enjoyable experience during your recent stay.Your feedback means a lot to us, and we appreciate your rating of 8/10. We're always striving to provide the best possible experience for our guests, and your input helps us to continue improving.If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make your next visit even better, please feel free to share. We want to ensure that each stay with us exceeds your expectations.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline soon for another fantastic stay!Warm regards,
8/10 - 좋아요
Susan
2023년 12월 25일
Susan
2023년 12월에 1박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Dear Susan,Thank you for choosing to stay at Homewood Suites Brookline and for taking the time to share your feedback with us. We truly appreciate your valuable input.We're delighted to hear that your overall experience was positive during your recent stay. Your rating of 4 out of 5 means a lot to us, and we're thrilled that you found your time here enjoyable.At Homewood Suites Brookline, our aim is to ensure that each guest has a comfortable and memorable stay, and it's wonderful to know that we met your expectations in many aspects.We take your comments to heart and will certainly look into the areas you highlighted for improvement. Your feedback is invaluable in our continuous efforts to enhance the experience we offer to our guests.Once again, thank you for choosing Homewood Suites Brookline. We hope to welcome you back soon and provide an even more exceptional stay.Warm regards,
8/10 - 좋아요
Kyoko Takayama
2023년 12월 20일
Kyoko Takayama
2023년 12월에 3박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Dear Kyoko,Thank you for choosing to stay at Homewood Suites Brookline and for taking the time to share your feedback with us. We truly appreciate your valuable input.We're delighted to hear that your overall experience was positive during your recent stay. Your rating of 4 out of 5 means a lot to us, and we're thrilled that you found your time here enjoyable.At Homewood Suites Brookline, our aim is to ensure that each guest has a comfortable and memorable stay, and it's wonderful to know that we met your expectations in many aspects.We take your comments to heart and will certainly look into the areas you highlighted for improvement. Your feedback is invaluable in our continuous efforts to enhance the experience we offer to our guests.Once again, thank you for choosing Homewood Suites Brookline. We hope to welcome you back soon and provide an even more exceptional stay.Warm regards,
6/10 - 괜찮아요
Eileen
가족 여행
2023년 12월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was located close to our activity and the available parking was a relief! We did have a problem with the booking via Expedia but I’ll see if there’s a place further on in the survey to explain that. It was NOT the hotel’s fault, however, management was unable to fix our issue.
Eileen
2023년 12월에 1박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Thank you for sharing your feedback regarding your recent stay at Homewood Suites Brookline. We're delighted to hear that our location proved convenient for your activities and that the available parking eased your experience.I'm sorry to learn about the hiccup you encountered with your booking through Expedia. While I appreciate your understanding that it wasn't within the hotel's purview, I regret any inconvenience it may have caused during your stay. We always strive to assist our guests in every possible way, and it's disheartening to know we couldn't resolve the issue as swiftly as we would have liked.Your comments are valuable to us, and we'll use this feedback to improve our services and better assist guests facing similar situations in the future. Should you have any further details or wish to discuss this matter further, please feel free to reach out to me directly at [Your Contact Information].We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a flawless stay in the future.Warm regards,
10/10 - 훌륭해요
Yim Ling Amy
2023년 12월 17일
Yim Ling Amy
2023년 12월에 9박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Dear Yim, Thank you for your incredible feedback and for choosing to stay at Homewood Suites Brookline! We're thrilled to hear that your experience was a perfect 10/10. Our team strives to create memorable stays, and it's fantastic to know that we hit the mark during your visit.Your kind words mean the world to us. We're delighted that you enjoyed our amenities and found everything to your liking. Our aim is to provide a comfortable and welcoming environment, so it's fantastic to hear that we succeeded in making your stay exceptional.We can't wait to welcome you back for another fantastic stay whenever your travels bring you to Brookline. Until then, safe travels and thank you again for your wonderful review!Warm regards,
10/10 - 훌륭해요
Samantha
2023년 12월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Samantha
2023년 12월에 2박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Dear Samantha,Thank you immensely for taking the time to leave us such a fantastic 5-star review! We're thrilled to hear that your stay at Homewood Suites Brookline met and exceeded your expectations.It's delightful to know that you found our accommodations comfortable and our amenities to your liking. Providing a welcoming and enjoyable experience for our guests is always our top priority, and we're delighted that we hit the mark during your visit.Should your travels bring you back to Brookline, we'd be honored to host you once again. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Warm regards,
10/10 - 훌륭해요
Katherine
가족 여행
2023년 11월 30일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Boston Children’s. Rooms were very large, clean and comfortable
Katherine
2023년 11월에 1박 숙박함
답변 제공: hisham 님, 2023년 12월 3일
Dear Katherine, That's fantastic to hear! We're delighted you enjoyed your stay at Homewood Suites Brookline and found our location convenient for your visit to Boston Children’s. We take pride in offering spacious, clean, and comfortable rooms for our guests. Your perfect score means the world to us! If your travels bring you back this way, we'd love to welcome you again for another wonderful stay.
10/10 - 훌륭해요
Whitney
가족 여행
2023년 11월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very pleasant and accommodating.
Whitney
2023년 11월에 4박 숙박함
답변 제공: Hisham 님, 2023년 11월 25일
Dear Whitney, Thank you immensely for sharing your delightful feedback! It brings us immense joy to hear that your experience at Homewood Suites Brookline was marked by our pleasant and accommodating staff. Your satisfaction is our utmost priority, and it's fantastic to know that our team's efforts contributed to making your stay enjoyable.We look forward to welcoming you back for another outstanding stay whenever your travels bring you to Brookline!Warm regards,
10/10 - 훌륭해요
masato 님, Fort Lee
2023년 11월 20일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
location is good
masato
2023년 11월에 2박 숙박함
답변 제공: Hisham 님, 2023년 11월 25일
Dear Masato,Thank you for your outstanding review! We're thrilled to hear that you found our location at Homewood Suites Brookline to be just right for your stay. Being in a convenient spot can truly enhance the entire experience, and we're delighted that it worked well for you.Should your travels bring you back this way, we'd love to welcome you for another fantastic stay. Until then, safe travels and warm regards!Best Regards,
10/10 - 훌륭해요
Adaly
2023년 11월 19일
좋아요: 청결 상태, 직원 및 서비스
Adaly
2023년 11월에 1박 숙박함
답변 제공: Hisham 님, 2023년 11월 25일
Dear Adaly, Thank you so much for your wonderful review! We're thrilled to hear that your stay at Homewood Suites Brookline met all your expectations and earned a perfect 5/5 rating.Our team strives to create a comfortable and welcoming environment for all our guests, and it's fantastic to know that we hit the mark during your visit. We're delighted that you enjoyed our amenities and that everything contributed to making your stay exceptional.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another fantastic experience soon. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,
8/10 - 좋아요
James
가족 여행
2023년 11월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Needs better furniture
Furniture in room was not comfortable we were here for a week. Chair at table were so low I need two pillows to sit at table to work or eat
James
2023년 11월에 5박 숙박함
답변 제공: Hisham 님, 2023년 11월 25일
Dear James, Thank you for taking the time to share your experience with us. We're truly sorry to hear that the furniture in your room didn't meet your expectations and hindered your comfort during your week-long stay. Your feedback is invaluable as it helps us pinpoint areas for improvement.We apologize for any inconvenience caused by the low chairs at the table, requiring extra pillows for comfort while working. Please know that we take your comments seriously and will explore ways to enhance the comfort and functionality of our room amenities for our guests' convenience in the future.Your comfort is of utmost importance to us, and we hope to have the opportunity to better serve you during any future visits you may have. Should you plan to return, please feel free to contact us directly, and we'll do our utmost to ensure a more enjoyable and comfortable stay.Thank you again for sharing your insights with us. We appreciate your patronage and hope to welcome you back for a more satisfying experience.Warm regards,
8/10 - 좋아요
Anna
출장 여행
2023년 11월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anna
2023년 11월에 1박 숙박함
답변 제공: Hisham 님, 2023년 11월 25일
Dear Anna, Thank you for choosing Homewood Suites Brookline for your recent stay and for taking the time to share your feedback! We're delighted to hear that you had an enjoyable experience during your time with us.Your rating of 8/10 means a lot to us, and we appreciate your kind words. We're thrilled that our amenities and services met your expectations. Your comfort and satisfaction are always our top priorities, and we're pleased to know that you found our accommodations and facilities to your liking.We constantly strive to improve and provide exceptional experiences for all our guests, so your feedback is truly valuable. If you have any specific suggestions or comments that could further enhance our services, please feel free to share them. Your insights help us continue to elevate our guests' experiences.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline soon. Should you plan another visit, please don't hesitate to reach out. We'll be more than happy to assist in making your next stay even more memorable.Warm regards,
10/10 - 훌륭해요
Adaly
아이를 동반한 가족 여행
2023년 11월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es súper cómoda y limpia
Adaly
2023년 11월에 1박 숙박함
답변 제공: hisham 님, 2023년 11월 18일
Dear Adaly,Thank you for your kind words! We're thrilled you found your stay comfortable and enjoyed our clean accommodations. Hope to welcome you back soon!"
8/10 - 좋아요
George 님, VENTURA
연인과의 여행
2023년 11월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get around the local area. Staff was very help full and answered all questions.
George
2023년 11월에 12박 숙박함
답변 제공: hisham 님, 2023년 11월 16일
Dear George, Thank you so much for taking the time to share your experience at Homewood Suites Brookline! We're thrilled to hear that you found our location convenient and that our staff provided helpful assistance throughout your stay. Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We'd love to welcome you back for another wonderful stay!
10/10 - 훌륭해요
Heidi
가족 여행
2023년 11월 15일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff on reception
Heidi
2023년 10월에 10박 숙박함
답변 제공: hisham 님, 2023년 11월 16일
Dear Heidi, Thank you so much for your kind words! Our team at Homewood Suites Brookline takes great pride in delivering exceptional service, and it means a lot to hear that you had a positive experience with our reception staff. We hope to welcome you back soon for another fantastic stay!
8/10 - 좋아요
Vincent
2023년 11월 14일
Vincent
2023년 11월에 4박 숙박함
답변 제공: hisham 님, 2023년 11월 16일
Dear Vincent, Thank you so much for taking the time to share your experience at Homewood Suites Brookline! We're thrilled to hear that you found our location convenient and that our staff provided helpful assistance throughout your stay. Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We'd love to welcome you back for another wonderful stay!
8/10 - 좋아요
John
가족 여행
2023년 11월 12일
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was a stain on the pull out's mattress and some of the pillow cases were dirty.
John
2023년 11월에 3박 숙박함
답변 제공: hisham 님, 2023년 11월 16일
Dear John, Thank you for sharing your feedback regarding your recent stay at Homewood Suites Brookline. I sincerely apologize for the inconveniences you experienced with the pull-out mattress and the cleanliness of the pillowcases. Please know that this does not reflect our usual standards, and we take your comments seriously.I have personally addressed these concerns with our housekeeping team to ensure that proper measures are taken to prevent such issues from occurring again in the future. Your comfort and satisfaction are of utmost importance to us, and we are committed to providing a pristine and enjoyable stay for all our guests.We appreciate your valuable feedback, as it helps us improve our services. Should your travels bring you back to the area, I would love the opportunity to personally ensure a flawless experience for you.Warm regards,
10/10 - 훌륭해요
Haley
2023년 11월 11일
Haley
2023년 11월에 1박 숙박함
답변 제공: Hisham 님, 2024년 1월 9일
Dear Haley, Thank you so much for taking the time to share your wonderful experience at Homewood Suites Brookline! We're thrilled to hear that your stay with us was a 5-star one. Our team works hard to ensure our guests feel comfortable and welcomed, so it's truly rewarding to receive your positive feedback.We hope to have the pleasure of hosting you again soon for another exceptional stay. Should you need anything in the future, please don't hesitate to reach out.Warm regards,
8/10 - 좋아요
Pamela
연인과의 여행, 출장 여행
2023년 11월 10일
좋아요: 직원 및 서비스, 편의 시설/서비스
Great location and friendly staff who go the extra mile. Rooms have air purifiers which are appreciated. One concern is that the dishwasher was filthy and broken and there was no dishwashing liquid in the rooms. Front Desk said "you have to request liquid soap"! Dish soap for clean dishes MUST be in each room!
Pamela
2023년 11월에 1박 숙박함
답변 제공: hisham 님, 2023년 11월 16일
Dear Pamela, Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our great location, friendly staff, and the air purifiers in the rooms. Your feedback regarding the dishwasher and dishwashing liquid is invaluable. We apologize for the inconvenience caused by the condition of the dishwasher and the absence of dishwashing liquid in your room. We'll address these issues immediately to ensure they are rectified and that all necessary amenities are readily available in every room for our guests. Your input helps us improve, and we hope to welcome you back for an even better stay in the future.
10/10 - 훌륭해요
Hannah
아이를 동반한 가족 여행
2023년 11월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for back to back appointments at Children’s for my daughter. It has everything my family needed- pool, kitchen, complimentary breakfast, easy parking and the shuttle to Children’s. Will definitely be back!
Hannah
2023년 11월에 2박 숙박함
답변 제공: Hisham 님, 2023년 11월 8일
Dear Hannah,Thank you for taking the time to share your wonderful feedback about your recent stay at Homewood Suites Brookline. We're delighted to hear that we could provide everything your family needed during your visit for your daughter's appointments at Children's.It's great to know that you enjoyed the convenience of our amenities, such as the pool, fully equipped kitchen, and complimentary breakfast. Our team works hard to make sure our guests have a comfortable and enjoyable stay, and your positive comments are a testament to their efforts.We're also pleased to hear that our shuttle service to Children's was helpful for your family. Making your stay as stress-free as possible is our priority, and we're glad we could contribute to your experience.We look forward to welcoming you back to Homewood Suites Brookline in the future. If you have any special requests or if there's anything more we can do to enhance your next stay, please don't hesitate to reach out. Your satisfaction is important to us.Thank you again for choosing to stay with us, and we can't wait to host you and your family again soon!Warm regards,
10/10 - 훌륭해요
Patrick
2023년 11월 3일
Patrick
2023년 10월에 1박 숙박함
답변 제공: Hisham 님, 2023년 11월 25일
Dear Patrick, Thank you so much for taking the time to share your experience at Homewood Suites Brookline!We're thrilled to hear that you had a fantastic stay with us. Providing a comfortable and enjoyable environment for our guests is always our top priority, and it's delightful to know that we hit the mark during your visit.Your 5-star rating means the world to us! We're glad our amenities and services met your expectations. Our team works hard to ensure every guest feels right at home, and your positive feedback is truly rewarding.We hope to have the pleasure of welcoming you back for another wonderful stay whenever your travels bring you to Brookline. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,
10/10 - 훌륭해요
Amanda
가족 여행
2023년 10월 30일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice and accommodating, the hotel and room was really nice! Great place to stay
Amanda
2023년 10월에 1박 숙박함
답변 제공: Hisham 님, 2023년 11월 1일
Dear Amanda,Thank you so much for taking the time to leave such a positive review of your recent stay at Homewood Suites Brookline. We are thrilled to hear that you had a wonderful experience with us and that our staff was able to make your stay a memorable one. Providing excellent service and a comfortable environment for our guests is our top priority, and it's always rewarding to know that we've succeeded in doing so.We're delighted that you found our hotel and room to your liking. It's great to hear that you enjoyed your accommodations. We aim to provide a home away from home for all of our guests, and your feedback reaffirms our commitment to this goal.Once again, thank you for choosing to stay with us, and for sharing your positive experience. We truly appreciate your support and hope to have the pleasure of welcoming you back to Homewood Suites Brookline in the future. If you have any suggestions or further comments, please don't hesitate to reach out. We're here to make your next stay even more exceptional.Warm regards,
8/10 - 좋아요
Christian
2023년 10월 30일
Christian
2023년 10월에 1박 숙박함
답변 제공: Hisham 님, 2023년 11월 25일
Dear Christian, Thank you for choosing Homewood Suites Brookline for your recent stay and for taking the time to share your feedback. We appreciate your thoughts and are glad to hear that you had an overall positive experience.Your rating of 4 out of 5 is valuable to us as it highlights areas where we can continue to improve. We'd love to know more about your stay to ensure we address any concerns and make future visits even better.If there were specific aspects you feel we could enhance, please don't hesitate to share. Your insights play a crucial role in our ongoing efforts to provide exceptional stays for all our guests.We hope to welcome you back soon for another enjoyable stay and the opportunity to exceed your expectations.Warm regards,
10/10 - 훌륭해요
Mary
2023년 10월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very easy and great stay!
Mary
2023년 10월에 1박 숙박함
답변 제공: Hisham 님, 2023년 10월 30일
Dear Mary, We're delighted to hear that you had such an easy and enjoyable stay at Homewood Suites Brookline! Thank you for sharing your positive feedback with us. If you have any suggestions or if there's anything specific that made your stay great, please feel free to let us know. We look forward to welcoming you back in the future!
10/10 - 훌륭해요
Yegile
출장 여행
2023년 10월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable and convenient for my family. Excellent service!
Yegile
2023년 10월에 1박 숙박함
답변 제공: Hisham 님, 2023년 10월 30일
Dear Yegile:Thank you for your wonderful feedback! We're delighted to hear that you found your stay at Homewood Suites Brookline comfortable and convenient for your family. Our team strives to provide excellent service, and it's rewarding to know that we achieved that during your visit. We look forward to hosting you and your family again in the future!
10/10 - 훌륭해요
Michael
2023년 10월 22일
Michael
2023년 10월에 1박 숙박함
답변 제공: Hisham 님, 2023년 10월 30일
Dear Michael,Thank you for choosing Homewood Suites Brookline for your recent stay, and for taking the time to leave us a fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience during your visit.Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's rewarding to know that we met your expectations. Your feedback is greatly appreciated and serves as a motivating factor for our staff.We hope to have the pleasure of welcoming you back to Homewood Suites Brookline in the near future. If you have any specific suggestions or requests for your next stay, please don't hesitate to let us know. We're here to make your stay even better next time.Safe travels, and see you again soon!Warm regards,
8/10 - 좋아요
Monica
가족 여행
2023년 10월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service. Clean. Convenient. decent gym. Breakfast very acceptable and the cook/chef was the kindest!
Monica
2023년 10월에 2박 숙박함
답변 제공: Hisham 님, 2023년 10월 30일
Dear Monica,Dear [Guest's Name],Thank you so much for taking the time to share your experience at Homewood Suites Brookline. We're delighted to hear that you enjoyed our great service, clean accommodations, and convenient location. It's wonderful to know that you found our gym to be suitable and that you appreciated our breakfast offerings. We are truly grateful for your kind words about our cook/chef, and we will be sure to pass along your compliments to them.We hope to welcome you back for another enjoyable stay in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Best regards,
10/10 - 훌륭해요
Brian
2023년 10월 20일
Brian
2023년 10월에 6박 숙박함
답변 제공: Hisham 님, 2023년 10월 30일
Dear Brian, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Homewood Suites Brookline. It's great to know that you found our service great, the facilities clean, and the location convenient. We take pride in providing a decent gym and a very acceptable breakfast experience. We'll be sure to pass your kind words along to our cook/chef. We look forward to welcoming you back on your next stay!
4/10 - 별로예요
Bettina
2023년 10월 14일
별로예요: 직원 및 서비스
The property has a central air conditioning system. As such, it was impossible to regulate the temperature of my room. I struggled to sleep because my room was extremely cold. Moreover, a male staff was unprofessional and grossly disrespectful to me when I couldn't find the right ticket number to claim my luggage. When I finally found the ticket in my purse, he was still rude to me.
Bettina
2023년 10월에 1박 숙박함
답변 제공: Hisham 님, 2023년 10월 30일
Dear Bettia,I want to express our sincere apologies for the inconvenience you experienced during your recent stay at Homewood Suites Brookline. We truly value your feedback, and we're deeply sorry that you had difficulties with the central air conditioning system, which affected the temperature in your room and disrupted your sleep.Additionally, I'm disheartened to hear about your interaction with a member of our staff. Such behavior is absolutely not in line with our service standards, and I assure you we take this matter seriously. We will be addressing this with our team to ensure such incidents are not repeated.Your feedback is vital to us, and we appreciate you bringing this to our attention. We hope you might consider giving us another chance to provide you with a better experience in the future. Please do not hesitate to reach out if there is anything else we can assist you with.Warm regards,
10/10 - 훌륭해요
Tanya
아이를 동반한 가족 여행
2023년 10월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious property
Tanya
2023년 10월에 1박 숙박함
답변 제공: Hisham 님, 2023년 10월 30일
Dear Tanya,Thank you for taking the time to share your feedback about your stay at Homewood Suites Brookline. We're delighted to hear that you found our property spacious. Your feedback is valuable to us, and we look forward to welcoming you back on your next visit.Warm regards,