외관

수퍼 8 바이 윈덤 할린전 텍사스 여행 후기

2 out of 5
수퍼 8 바이 윈덤 할린전 텍사스
1115 S Expressway 83, Harlingen, TX

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 843개 이용 후기 중 246개" "
평점 8 - 좋아요. 843개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 843개 이용 후기 중 146개" "
평점 4 - 별로예요. 843개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 843개 이용 후기 중 96개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Daniel

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely worn and torn. Extremely dirty that we immediately left and checked in somewhere else.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Diana

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like the unexpected extra deposit fees
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Diana, Thanks for the stay and the feedback.Security deposit is a normal practice and refundable on clear check out.The refund may take time depending on the processing time from bank to bank.Anyway, we shall definitely verify it from our end. Request your understanding and please visit again. Sincerely,Hotel Manager.

6/10 - 괜찮아요

Cesar

좋아요: 직원 및 서비스
..
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Cesar, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 - 별로예요

Mirsha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me pdiieron depositonde 100 dolares en efectivo para mi estancia, siendo que ya habia pagado mi habitación .No quisieron aceptarme tarjeta de crédito Muy mala experiencia
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Mirsha,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Brandi

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Staff was very friendly from the front desk to the Housekeeping. No complaints.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Brandi,We're thrilled to hear you had such a positive experience with our staff! Providing excellent service from the front desk to housekeeping is our priority. Thank you for taking the time to share your feedback, and we hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager.

6/10 - 괜찮아요

Fel

출장 여행
Confortable , but not very clean
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Guest,We're glad to hear that you found your stay comfortable, but we apologize for any cleanliness issues you encountered. Maintaining a clean environment is important to us, and we'll address your concerns to ensure a better experience for future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room, enjoyed my stay
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Justin,Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely,Hotel Manager.

8/10 - 좋아요

Melody

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was clean, but the rooms need some upkeep and repairs. The floor under our in room air conditioning was rotted out, the carpet is all that is keeping a guest from falling through. Guests are noisy in the hallways early in the morning hours like 3:30am. Guests would go in and out the stairwell door which would slam shut next to one of our rooms to go out to smoke, not much sleep that night, asked to change room and the night was better.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Melody,Greetings and thanks for your comments. The experience you had with us was good, although I regret that we weren't able to completely satisfy you. If we ever disappoint you, I apologize. Our hotel takes great pride in meeting your expectations. To ensure that we provide the best possible service to all customers, we are working toward complete customer satisfaction.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Sandra

Great
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 7일
Dear Sandra,Thanks for your kind words and letting us know you had great stay with us and we appreciate your comment and are looking forward to welcoming you back soon.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Stark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the environment fornmy girlfriend and i, heb is a 5 min walk for snacks, food, etc. The staff were super friendly, and the pool is perfect for a late night swim, love that the front desk is 24hrs fir any of your needs and especially the snacks they sell there for your own convenience. Perfect stay 10/10 i would stay again
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Stark,It is nice to hear from you. You are more than welcome to stay with us again soon, and I hope you are able to do so soon. Our hotel and its amenities are truly a source of pride for us, and we hope to earn your trust. We appreciate the opportunity to satisfy you, as we satisfy so many other customers every day. Our thanks once again to you.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone was very friendly
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Michelle,We are glad to hear that you had a good experience with us. Your kind words about us mean a lot to us. Our employees are our proudest assets. Please let us know when you need our services again. Sincerely, General Manager.

10/10 - 훌륭해요

David Gilberto

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear David Gilberto, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

6/10 - 괜찮아요

Joe

Pleasant stay but the towels were rough on the skin and very low quality, management needs to buy quality towels
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear Joe, Thanks for your stay and the comments. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon.Sincerely, Hotel Manager.

6/10 - 괜찮아요

Stacey

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
WiFi sucked and I was charged double
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Stacey,Thanks for sharing your thoughts about your stay. Based on your comments, I have personally taken action to investigate these claims, and we will take immediate action if necessary. Request your understanding and reconsideration to visit. Sincerely,Hotel Manager

6/10 - 괜찮아요

Irma Alejandra

아이를 동반한 가족 여행
La habitación huele raro, el baño se ve viejo. Habia basura que olvidaron recoger. El desayuno acaba a las 9 y solo tienen cafe despues de esa hora. Dan solo waffles, pan y poca fruta. Es un hotel Economico
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Irma Alejandra,Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future.Sincerely,Hotel Manager.

4/10 - 별로예요

Raymond

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attendant at check in was pleasant but beyond that, the room was dirty. It needed to be vacuumed, towels had stained and bathroom did not appear to be cleaned.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 18일
Dear Raymond,We apologize for the cleanliness issues you experienced during your stay. This does not meet our standards of cleanliness, and we appreciate you bringing it to our attention. We will address these concerns with our housekeeping team to ensure that future guests have a more pleasant experience. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Mark,It was great to have you with us. It's great that you were so impressed with our hotel. Offering a wide range of guests with great experience is what we are striving for. Please make us your top choice if you're in the area again. You can expect another great stay from us when you need it.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Francisco

El A/C hacia mucho ruido
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Francisco,Thanks for the stay and the 5 star rating. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

4/10 - 별로예요

Pedro

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
2024년 2월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Pedro, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 - 별로예요

Ana

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Restroom was not working and water from sink was brown.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Dear Ana, We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business. Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Anne

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Anne, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

10/10 - 훌륭해요

joe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 2일
Dear joe, Thanks for the recent stay at our property. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Rosario L.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Rosario, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

zameride verionica

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear zameride verionica, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Cindy, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.

6/10 - 괜찮아요

Rafael A

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
Very dated
답변 제공: Hotel Manager 님, 2024년 1월 19일
Dear Rafael, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Reynaldo Ivan

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Reynaldo Ivan,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Mike callejas

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Mike callejas, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

4/10 - 별로예요

Jeff

가족 여행
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Jeff, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

4/10 - 별로예요

Rhode

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Rhode, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

2/10 - 너무 별로예요

Victor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Victor, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.

8/10 - 좋아요

Mike callejas

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Mike callejas, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.

8/10 - 좋아요

Mike callejas

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Mike callejas, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Roger,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome rating. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager.

6/10 - 괜찮아요

bertha

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
El
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear bertha, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Go

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bedbugs
Bedbugs. I have as laying on the bed and saw crawling in the bed. I killed it, put it on a sheet of toilet paper, took it to the front desk. The lady at the front desk was laughing and said “oh where did it come from” I moved the upper mattress and found a few more bedbugs. I immediately packed my belongings and left the hotel. Aside from the bedbugs, there were roaches, the room smelled so bad I think it’s mold in the AC.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Guest,Thank you for sharing your concerns with us. We work hard to meet the needs of all our guests, but unfortunately, we did not satisfy your expectations. All of our rooms undergo regular pest control, and I can assure you that there are no insects inside your room or in any area of our hotel. I hope we will have a chance to regain your confidence and prove how serious we are about excellent customer service. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access both ways to major highway. Major stores close by. Numerous restaurants and other dining options.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 17일
Dear Larry,We thank you for your comments and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager.

4/10 - 별로예요

Suanne 님, Poer Aransas

별로예요: 숙박 시설 상태 및 시설
The elevator was out of order. The washer and dryer was out of order. I was there five days and they never made the bed. The breakfast was very inadequate. There was no juice, no hot water for tea. There was toast and packaged donuts. The only hot item was waffles. The front desk staff was helpful.
2023년 11월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Suanne,Thank you for bringing these concerns to our attention. We apologize for the inconvenience with the elevator, washer, dryer, and housekeeping. We appreciate your acknowledgment of our helpful front desk staff. Your feedback is valuable, and we'll address these issues to enhance our guests' experience.Sincerely, Hotel Manager.

6/10 - 괜찮아요

Ramiro

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Ramiro,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

Raul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was good clean
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Raul,We're delighted to hear that you had a good and clean experience during your stay! We appreciate your positive rating and hope to welcome you back in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Berguens

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 7일
Dear Berguens, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Danielle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfriendly, unwelcoming, all together bad vibe.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Danielle, Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon.Sincerely, Hotel Manager.

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear Sandra,Thanks for staying with us and giving 8- star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely,Hotel Manager.

4/10 - 별로예요

Ursula

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The ac was hot all night smelt musty wet dirty and the blow dryer didn’t work . And felt like the tub was going to fall out . And plus 60 deposit fee smh . Breakfast boiled egg and waffles naw . Never again just felt dirty and nasty .
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear Ursula,I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Lucila

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Lucila, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Irma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear Irma, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Service!
Excellent customer service.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 24일
Dear Teresa,It was great to have you with us. It's great that you were so impressed with our hotel. Offering a wide range of guests an excellent experience is what we are striving for. Please make us your top choice if you're in the area again. You can expect another great stay from us when you need it.Sincerely, Hotel Manager.

4/10 - 별로예요

Adalberto

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Adalberto,Those are very low scores, and we are disappointed. We apologize for disappointing you. It is difficult for me to comment further due to the fact that you do not mention any specific failings you experienced. The hotel is undergoing continuous improvement and I can tell you that we are working hard to make it better than ever. We hope to have a better experience in the future if you give us another chance.Sincerely, Hotel Manager.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My TV went out & stopped working in the original room that was issued to me. I asked if i could change rooms & was immediately given a new room key & was just asked to return faulty room TV key. They also accommodated a late check-out request for me the following morning. Cold A/C. Nice big TV. 😊
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 23일
Dear Luis,Your feedback is greatly appreciated. It makes us happy to hear that you had a good time at our hotel. Give us the opportunity to serve you again soon. Sincerely,Hotel Manager.

8/10 - 좋아요

Darwin

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 11일
Dear Darwin, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager.