스위트, 침실 1개 | 테라스/파티오
예약 가능 여부 확인

델타 호텔스 체스헌트 여행 후기

4 out of 5
델타 호텔스 체스헌트
Halfhide Lane, Turnford, Broxbourne, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 787개 이용 후기 중 305개" "
평점 8 - 좋아요. 787개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 787개 이용 후기 중 93개" "
평점 4 - 별로예요. 787개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 787개 이용 후기 중 33개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

HYOCHON 님, 서울

별로예요: 객실의 편안함
주변 볼게 없음
주변 볼게 없음

2/10 - 너무 별로예요

Andy

2022년 11월에 5박 숙박함

2/10 - 너무 별로예요

David

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Cold food for breakfast, Dust thick in room, broken socket that child could get finger into live wires.

6/10 - 괜찮아요

Nadja

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Misleading information - room was very outdated
Well, I was looking forward to see in this hotel as the rooms looked really nicely renovated, however once I arrived with my colleague we were both given the very outdated rooms and not happy. For that amount of money we would have definitly somewhere else instead. However the bed was very comfortable.
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Wayne

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

8/10 - 좋아요

Susan

2022년 11월에 2박 숙박함

6/10 - 괜찮아요

Joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The unrefurbished part of the hotel was of a poor standard
2022년 11월에 1박 숙박함

8/10 - 좋아요

Tanya Fullerton

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Elaine

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Tony

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shocked that I had to pay £6 for parking overnight
2022년 10월에 1박 숙박함

8/10 - 좋아요

Neil

2022년 10월에 1박 숙박함

4/10 - 별로예요

Michael

출장 여행
별로예요: 청결 상태
Felt unwanted and unimportant
Had lots of problems with the room cleanliness raised it with two managers 4 members of the team and still not sorted after 3 nights. Not putting details on here as it was partially resolved and the managers aware.
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

KWOK HO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Jamie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
In desperate need of an update!
Overall a decent stay. The entrance & part of the hotel is nice & contemporary. But the stairs, our corridor & our rooms were in desperate need of an upgrade. Very run down & outdated. The gym was very basic also.
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Amer

좋아요: 직원 및 서비스
In nice and quiet area. Room was a lot older than pics suggested and not cleaned during stay due to staffing issues.
2022년 10월에 2박 숙박함

4/10 - 별로예요

Amer

2022년 10월에 2박 숙박함

8/10 - 좋아요

June

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Abdikadir

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Bev

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Hotel with a Football team doesn’t hit the spot!
First time here after changing to Delta brand. It was all a bit eclectic for my taste, not the normal Marriott standard which I use around the world. All the front desk staff need a lesson in welcoming and courtesy. The hotel was hosting Eintract Frankfurt for their game against Spurs. That wasn’t our fault! We had to argue for more breakfast items coz the football team had eaten it all! Disappointing.
2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 18일
Dear BevThank you for choosing the new Delta by Marriott Cheshunt. I am sorry that you felt aspects of your stay were not up to expectations. I have spoken to the Food & Beverage Manager regarding replenishment of the breakfast items as this should have been done quicker than it was and not been under discussion, apologies for this.I am sorry you were disappointed with the experience and would be delighted to be able to welcome you back in the future to show that these issues were a one off and not our normal level of service.Thank you again for the feedback.Kind RegardsKarl

10/10 - 훌륭해요

Hardev

2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 13일
Dear PatrickThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Had to pay to park in the hotel car park, not good
2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 10일
Dear BrianThank you for choosing the new Delta by Marriott Cheshunt. At Delta by Marriott Cheshunt we pride ourselves in making our guest feel comfortable and wanting to come back so I am disappointed this was not the case for yourself.I am sorry you were disappointed with the fact that you had to pay for parking this is normal practice for 4* hotels in the area and in a built up area. Thank you again for the feedback.Sincerely,KARL WILSON

10/10 - 훌륭해요

Stubbe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good, enjoyed our stay, especially the two double beds !
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 3일
Dear StubbeThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

2/10 - 너무 별로예요

surinderpal

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Slovenly mananagerial attitude
Hidden charges. Oligopolistic managerial mentality.
2022년 9월에 2박 숙박함
답변 제공: General Manager 님, 2022년 10월 3일
Dear SurinderpalThank you for choosing the new Delta by Marriott Cheshunt. I am sorry that you felt aspects of your stay were not up to expectations. I note that from your review below the hidden charges are car parking, I am sorry you feel this way we do advertise the parking charge both on our own website and on Expedia / Hotels.com so I am sorry you missed this.I am sorry you were disappointed with the experience and would be delighted to be able to welcome you back in the future to show that these issues were a one off and not our normal level of service.Thank you again for the feedback.Kind RegardsKarlGeneral Manager

2/10 - 너무 별로예요

surinderpal

출장 여행
Hidden parking charges
Hidden parking charges
2022년 9월에 2박 숙박함
답변 제공: General Manager 님, 2022년 10월 3일
Dear SurinderpalThank you for choosing the new Delta by Marriott Cheshunt. I am sorry that you felt aspects of your stay were not up to expectations. I note that from your review below the hidden charges are car parking, I am sorry you feel this way we do advertise the parking charge both on our own website and on Expedia / Hotels.com so I am sorry you missed this.I am sorry you were disappointed with the experience and would be delighted to be able to welcome you back in the future to show that these issues were a one off and not our normal level of service.Thank you again for the feedback.Kind RegardsKarlGeneral Manager

6/10 - 괜찮아요

Anthony

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Embarrassing 4 star hotel!
Booked a room with breakfast but when I went for breakfast the next morning I wasn’t on the list so had to produce my receipt to prove I had paid for breakfast. I was then asked to leave my food half way through eating as reception said that I shouldn’t be in the dining room as I hadn’t paid! I had to ask the waitress if I’d heard her correctly. You want me to leave my breakfast to go to reception to show them my receipt? Yes please she replied and I’ll make sure no one touches your food! As you can imagine everyone in the dining room is now looking at me! I walked to reception, totally perplexed as to why a 4 star hotel is asking a guest to leave their breakfast to show proof of purchase for a breakfast that’s already been checked. The male receptionist was very rude didn’t offer an apology and just told me it was an error on the computer and that I may return to finish my breakfast! I feel sorry for the young waitress who was ordered by the reception or management staff to tell me to leave my breakfast. Better protocols need to be put in place to avoid embarrassing guests and getting junior staff to carry out unnecessary checks on guests. The decor in some of the rooms is very outdated too, I think some of the rooms have been refurbed and some clearly haven’t. All in all this hotel needs to do much better especially if it’s touting itself as a 4 star hotel!
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 8일
Dear AnthonyThank you for choosing the new Delta by Marriott Cheshunt. I am sorry that you felt aspects of your stay were not up to expectations. I agree the issues in breakfast with your billing is unacceptable and not what you should expect from any hotel let alone a 4* Marriott Hotel I am sorry for this. I am currently investigating who this was and will be giving them all training on what should be done in these circumstances.You are right we have refurbished 50% of the rooms recently and are looking to start the others very shortly to ensure they are all a Delta contemperary room style with modern amenities such as walk in showers, USB sockets and 55" televisions.I am sorry you were disappointed with the experience and would be delighted to be able to welcome you back in the future to show that these issues were a one off and not our normal level of service.Thank you again for the feedback.Kind RegardsKarlGeneral Manager

10/10 - 훌륭해요

Henry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 21일
Dear HenryThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

10/10 - 훌륭해요

Adenike

2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 21일
Dear AdenikeThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

10/10 - 훌륭해요

Kenneth Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value for money.
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 19일
Dear KennethThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

10/10 - 훌륭해요

Suzanne

2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 19일
Dear SuzanneThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

2/10 - 너무 별로예요

Paula

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Never again
The beds were terribly soft. Either share bed with husband and both roll to the middle or use twin bed arrangement and lie in a hammock. 4 days of perpetual back ache. Never again.
2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just a great all round experience, great staff.
2022년 9월에 1박 숙박함
답변 제공: Karl 님, 2022년 9월 5일
Dear ChrisThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

2/10 - 너무 별로예요

Tim

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Shocking hotel
The receptionist was a trainee and seemed to get no support at all from colleagues. I got charged twice for one stay and still await a refund 1 week later. Room was not cleaned correctly, half empty water bottle at side of bed, toilet bowl not cleaned correcly and long black hairs on the bathroom floor
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Anthony

2022년 8월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 1일
Dear AnthonyThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 8월에 3박 숙박함
답변 제공: General Manager 님, 2022년 8월 25일
Dear SarahThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Mediocre, it might be a bit hit and miss.
The Hotel appears to be renovated and looked great in reception and bar, however my room was very dated, I felt like i was in the 80's. though it was clean. The mattress was uncomfortable with a mattress topper not really able to mitigate the problem. The bath was also far too small. I ate at the hotel restaurant. I thought I cannot go wrong with Burger and chips, but the Burger was disappointing, it was dry and the size of the cheap small burgers you'd get in the freezer section of a supermarket. It was also served on a wooden board, which i'm not a fan of. Later on, many people were waiting ages for there food with some deciding to order takeaways or go else where, watching this unfold I felt sorry for the staff on duty as something was clearly wrong in the kitchen. The staff were friendly and polite. It wouldn't be my first choice if i had to stay in the area again.
2022년 8월에 1박 숙박함
답변 제공: General Manager 님, 2022년 8월 22일
Dear GuestThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us in our Classic Rooms. As you may be aware we have only opened recently having completed a refurbishment on half of our bedrooms unfortunately you were in a traditional rooms as the new rooms are much more contemporary, perhaps next time.I have shared your comment about the beef burger with the Head Chef to look into with the supplier. The quality of it as what we are ordering is a 8oz burger which sounds like it was not what you go so apologies for this. Thank you for the feedback.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

2/10 - 너무 별로예요

David

2022년 8월에 1박 숙박함
답변 제공: General Manager 님, 2022년 8월 23일
Dear DavidThank you for choosing the new Delta by Marriott Cheshunt. I am sorry that you felt aspects of your stay were not up to expectations.I am sorry you were disappointed with the experience and would be delighted to be able to welcome you back in the future to show that these issues were a one off and not our normal level of service.Thanks again for the feedback.Kind RegardsKarlGeneral Manager

10/10 - 훌륭해요

Richard

2022년 8월에 1박 숙박함
답변 제공: General Manager 님, 2022년 8월 23일
Dear RichardThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: General Manager 님, 2022년 8월 21일
Dear StephenThank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened recently having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team.I look forward to welcoming you back to the hotel in the near future.Kind RegardsKarl WilsonGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Rooms are dates, the lobby is nicer than the rooms. Beds are really comfortable.
2022년 8월에 3박 숙박함
답변 제공: Karl 님, 2022년 8월 7일
Dear Guest Thank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us in our Classic Rooms. As you may be aware we have only opened last week having completed a refurbishment on half of our bedrooms unfortunately you were in a traditional room rather than a new Delta room which are much more contemporary, perhaps next time. I look forward to welcoming you back to the hotel in the near future. Kind Regards Karl Wilson General Manager

4/10 - 별로예요

Sean

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 7월에 1박 숙박함
답변 제공: Karl 님, 2022년 7월 30일
Dear Sean Thank you for choosing the new Delta by Marriott Cheshunt. From your score I presume you did not have an enjoyable stay at the hotel, I am sorry about that. Please do provide me with more details if you can so we can work on improving our guests experience this really is key to our business. I do hope we can welcome you back to the hotel in the near future. Kind Regards Karl Wilson General Manager

10/10 - 훌륭해요

Doreen

2022년 7월에 1박 숙박함
답변 제공: Karl 님, 2022년 7월 30일
Dear Doreen Thank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened last month having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team. I look forward to welcoming you back to the hotel in the near future. Kind Regards Karl Wilson General Manager

8/10 - 좋아요

Yunus

2022년 7월에 1박 숙박함
답변 제공: Karl 님, 2022년 7월 29일
Dear Yunus Thank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened last month having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team. I look forward to welcoming you back to the hotel in the near future. Kind Regards Karl Wilson General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable hotel.
We enjoyed our 1 night at Delta Cheshunt. The hotel was very comfortable, cleanliness was excellent and beds very clean and comfortable. Breakfast was exceptional with an amazing amount of different things available. Would definitely recommend this hotel. The staff were efficient and pleasant
2022년 7월에 1박 숙박함
답변 제공: Karl 님, 2022년 7월 15일
Dear Guest Thank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened last month having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team. I look forward to welcoming you back to the hotel in the near future. Kind Regards Karl Wilson General Manager

10/10 - 훌륭해요

VIVIENNE

2022년 7월에 1박 숙박함
답변 제공: Karl 님, 2022년 7월 15일
Dear Vivienne Thank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened last month having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team. I look forward to welcoming you back to the hotel in the near future. Kind Regards Karl Wilson General Manager

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Karl 님, 2022년 7월 4일
Dear Anthony Thank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened last month having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team. I look forward to welcoming you back to the hotel in the near future. Kind Regards Karl Wilson General Manager

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Karl 님, 2022년 7월 4일
Dear Chris Thank you for choosing the new Delta by Marriott Cheshunt. I am pleased you enjoyed your stay with us. As you may be aware we have only opened last month having completed a refurbishment on lots of areas within the hotel so to gain this feedback is great to receive and also share with the team. I look forward to welcoming you back to the hotel in the near future. Kind Regards Karl Wilson General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A sad family event made easier.
My stay at the Cheshunt Marriott Hotel was an extremely pleasant experience. The room well appointed and clean. The staff were well trained always polite and courteous and made my stay there very pleasant.
2020년 3월에 3박 숙박함