로비

슈어스테이 호텔 바이 베스트 웨스턴 브런즈윅 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 599개 이용 후기 중 150개" "
평점 8 - 좋아요. 599개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 599개 이용 후기 중 122개" "
평점 4 - 별로예요. 599개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 599개 이용 후기 중 65개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Davette

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very soon after checking in for a two night stay I killed a roach crawling across the floor. Hoped it was a fluke. At 3:00 AM I got up to pee and took my phone with flashlight with me and wore shoes. Killed 3 more roaches. Never went back to sleep. When I got out of bed every small thing left on the floor had a roach under it. Showered and checked out. Asked for a refund for the night we didn’t stay. They refused to give our money back. Aside from this the mattress was completely worn out and there were holes in the drywall behind every doorknob. Terrible property. Do not stay here. I’m surprised Best Western tolerates this.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Davette, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

USMC

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The toilet was leaking and there isn’t a seal around the door, so you hear everything that happens in the hallway, AC had a musty smell every time it come on.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello USMC, We appreciate your feedback regarding your recent stay with us. Our team will look into the maintenance issues you mentioned to ensure a more comfortable experience for our future guests. Thank you for bringing these matters to our attention so we can address them accordingly.

2/10 - 너무 별로예요

Andrew

단체 여행, 연인과의 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Holes in the wall, roaches in the bathroom, dirty sheets, internet did not work and had no cell service. Spend the extra and stay somewhere else not worth the trouble. Staff was nice enough though no real issues outside of the room.
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Andrew, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Spacious room. Extra chair one for me and husband. Friendly service
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Valerie,Thank you for sharing your positive feedback with us! We are delighted to hear that you enjoyed your stay with us, particularly the spacious room and the friendly service provided. We appreciate your kind words and hope to welcome you back again soon for another enjoyable experience!

2/10 - 너무 별로예요

Mike

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I came into Brunswick late and spent 3 hours trying to find a hotel from Kingsland - Brunswick , everyone was sold out . As I am booking a room at this location it became midnight and the reservation rolled over to the next day online and I ended up booking for the wrong night . I tried to call and speak to someone the next day but was told , too bad no refunds . Then Michelle takes my info and says her manger Kevin would call me back and I could discuss it with him but he won’t do anything about it . I asked her why and her response was because I know how he is and he never gives refunds . I then asked to have the reservation moved to another night that I come to Brunswick 8 times a year . I again was denied . Here it is day 6 and I still haven’t heard from this guy Kevin . With zero regard for their customers and some of the worst customer service I have even experienced I would not recommend this place to anyone !! It already looked like a roach motel but we needed a room for a few hotels to get some sleep and had no other choice . If you have other options I highly suggest you find a different place and not give these people any of your money
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Mike, We apologize for any inconvenience you may have experienced. Our policies do state that refunds are not typically granted for no-show reservations. We value all feedback and will address this situation with our team for improvement. If you have any further concerns, please feel free to reach out to management directly.

10/10 - 훌륭해요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was easy check in and right off the interstate. Our room was nice for a good nights rest to continue our travel. Hotel staff was friendly!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Ali,We're delighted to hear that you had a smooth check-in experience and enjoyed a comfortable stay at our conveniently located hotel. Our team strives to provide friendly service to all guests. Thank you for sharing your positive feedback with us!

10/10 - 훌륭해요

Melanee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and it was very hard to find
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Hello Melanee,We appreciate your feedback on the cleanliness of our hotel. We apologize for the inconvenience you experienced in finding us and recommend contacting us directly for further assistance with directions. Thank you for choosing us for your stay and for taking the time to leave a review.

6/10 - 괜찮아요

Jack

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Old but had new flooring
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Jack, We appreciate your feedback regarding our new flooring and will share your comments with our team for further review. Rest assured, we are always looking for ways to enhance our guests' experience. Thank you for staying with us and we hope to welcome you back again soon.

8/10 - 좋아요

Joy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, older but clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Joy, We're glad to hear you found our staff friendly and the hotel clean. We value your feedback and hope you had an enjoyable stay. Please don't hesitate to reach out to our management team for any further assistance or suggestions you may have.

10/10 - 훌륭해요

Isabelle

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Isabelle,We are delighted to hear that you had a wonderful stay with us! Please feel free to reach out if you have any further comments or suggestions.

10/10 - 훌륭해요

CHARLES

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Door wasn't locking properly, had to mess with it. I let the front office know. Good orice just spending the night.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello CHARLES,Thank you for the review of your stay at our hotel. We sincerely value our guests’ time; therefore, we regret your inconvenience with the door that wasn't locking properly, had to mess with it; we hope you will accept our apologies. Please be assured your issue will be discussed with the team to improve our guest experience in the future. Thank you for your patience; we hope you will give us another chance to serve you better.

8/10 - 좋아요

charles

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convient for walking .
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello charles,We're delighted to hear that you found our location convenient for walking. If you have any other feedback to share, please feel free to reach out.

6/10 - 괜찮아요

Yousef

단체 여행, 출장 여행
좋아요: 청결 상태
It’s a good area for sleeping, but the some room, the air condition they didn’t work good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Yousef, We appreciate your feedback regarding your recent stay. We regret to learn about the issue with the air conditioning in your room. Our team will look into this matter to ensure all amenities are functioning properly for future guests. Thank you for bringing this to our attention as we strive to provide a comfortable experience for all our guests.

6/10 - 괜찮아요

Bridget

출장 여행, 가족 여행
좋아요: 직원 및 서비스
I was appalled at the appearance of room assigned, there were spiderwebs on wall near the door, the chair upon entering to the right of the room was soiled, the bathtub had a soiled ring, the shower curtain was soiled, and there are numerous other concerns.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Bridget, Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. We strive to maintain a high standard of cleanliness and we will address your concerns with our housekeeping team. We appreciate your input and will use it to improve our services.

6/10 - 괜찮아요

SUBHAS

가족 여행
poor maintenance, the a/c cannot be turned off using the selector dial, I had to switch it off . breakfast was below average
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello SUBHAS,We apologize for any inconvenience you experienced with the A/C and breakfast during your stay. We have noted your feedback regarding the A/C selector dial and will address it with our maintenance team. We strive to continuously improve our services and appreciate your valuable input to help us enhance our guest experience.

10/10 - 훌륭해요

Ronald

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Ronald,We are glad to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - 좋아요

Marvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has a workout room
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Marvin,Thank you for your review! We appreciate your feedback and are glad to hear that you enjoyed our workout room. We strive to provide excellent amenities for our guests to enjoy during their stay. We hope to welcome you back soon for another fantastic experience at our hotel.

6/10 - 괜찮아요

Roger

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Roger, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, please reach out to us directly so that we can address any concerns you may have had. We strive to provide exceptional service and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Marilyn

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Marilyn,We appreciate you taking the time to rate our hotel. If you have any feedback or concerns, please feel free to reach out to us directly so we can address them. We value your input and strive to continuously improve our services.

4/10 - 별로예요

Karen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room’s definitely need an upgrade, mattress as well.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Karen,Thank you for sharing your feedback on our hotel accommodations. We appreciate your suggestion for an upgrade and will take it into consideration for future improvements. We hope you enjoyed the other aspects of your stay with us and would love to welcome you back in the future.

6/10 - 괜찮아요

Tonino Di

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Tonino Di, Thank you for choosing our hotel for your stay. We appreciate your support and hope you had a pleasant experience. Please feel free to reach out to us directly if there are any specific concerns or feedback you would like to share. We value your input and would be happy to address any issues to improve our guest experience.

10/10 - 훌륭해요

Susan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Susan,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience during your stay. We hope to have the opportunity to welcome you back in the future and provide another outstanding stay.

6/10 - 괜찮아요

Vicky

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
While the property was obviously well-maintained and the room was clean, we found out after the fact that it has a reputation for being an unsafe area. In addition, the internet provided was horrible. We had to go out in the parking lot to get a decent signal. For the price, it was acceptable, but the old adage "you get what you pay for" certainly applies here.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Vicky, Thank you for choosing our hotel during your recent stay. We appreciate your feedback and are glad to hear that you found the property well-maintained and the room clean. We apologize for any inconvenience caused by the internet connection. We aim to provide a comfortable and enjoyable stay for our guests and will take your comments into consideration for future improvements.

6/10 - 괜찮아요

Real

좋아요: 직원 및 서비스
Dirty shower
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Real,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. Cleanliness is of utmost importance to us, and we appreciate your feedback. We will pass on your concerns to our housekeeping team for immediate attention.

2/10 - 너무 별로예요

NATASHA

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello NATASHA, We're sorry to hear that your stay didn't meet your expectations. We encourage you to please reach out to us directly with any specific feedback you would like to share so that we can address and improve upon any areas of concern. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 - 좋아요

Tracy 님, Leesville

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff was very nice, breakfast was okay, older hotel.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Tracy,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be friendly and welcoming. While we appreciate your input regarding breakfast, we are sorry to hear that you found our hotel to be older. We value your opinion and will certainly take it into consideration as we continue to improve our property.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
1/4 inch of dust all across headboard.. Filthy vent in bathroom…dirt and dust hanging out of it. Dust on chair and alarm clock. Floor was clean. Decor minimal. Very friendly desk clerk.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Dear Guest, Thank you for your recent stay and for taking the time to share your feedback. We appreciate your kind words about our friendly desk clerk and are glad you found our floor clean. We apologize for any cleanliness issues you encountered in the room. Your comments will be shared with our housekeeping team for immediate attention. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Timia

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Timia,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests and we are glad that we exceeded your expectations. If there is anything else we can do for you, please do not hesitate to reach out. Looking forward to welcoming you back in the future!

10/10 - 훌륭해요

Kedeivera

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 2월 6일
Hello Kedeivera,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and it is always rewarding to receive such positive feedback. If you have any additional comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful stay!

6/10 - 괜찮아요

Tyler

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Tyler,We appreciate you choosing to stay with us. If there is any specific feedback you would like to share, we encourage you to reach out to us directly so that we can address any concerns you may have had during your stay. We value your input and hope to have the opportunity to host you again in the future.

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Ruth,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon for another outstanding stay!

6/10 - 괜찮아요

Line

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Cette chambre manquait d’amour…
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Line,We're sorry to hear that you felt our room was lacking in charm. We appreciate your feedback and will take it into consideration to improve the overall guest experience. Thank you for staying with us and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Luke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Luke,Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 - 괜찮아요

Alex

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Breakfast could be better No vending machines
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 26일
Hello Alex,Thank you for sharing your feedback on our breakfast offerings. We appreciate your input and will take it into consideration for future improvements. In regards to vending machines, we understand your concern and will explore ways to enhance the convenience for our guests.

8/10 - 좋아요

Pooja

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good in general
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Pooja,Thank you for taking the time to share your feedback. We appreciate your kind words about your overall experience at our hotel. If there's anything specific you would like to highlight or any suggestions for improvement, please let us know. We value your input and hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Keith 님, Jupiter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2023년 11월 24일
Hello Keith,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 - 좋아요

Aleksandr

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Aleksandr,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we're glad to hear that you had a satisfying experience during your visit. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future!

10/10 - 훌륭해요

Brett

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Great stay for the price! Staff was very friendly and accomodating!
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Brett,Thank you for your feedback! We're delighted to hear that you had a great stay at our hotel and found our staff to be friendly and accommodating. We strive to provide excellent service at a competitive price, and we're glad we met your expectations. We appreciate your business and hope to welcome you back in the future.

10/10 - 훌륭해요

Margaret

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Margaret,We truly appreciate your perfect rating! We are thrilled to know that you enjoyed your stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another outstanding experience!

10/10 - 훌륭해요

alain

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello alain,Thank you for taking the time to share your feedback with us. We appreciate your high rating and are delighted to hear that you had an exceptional experience during your stay. We would be more than happy to welcome you back in the future and provide another outstanding stay.

6/10 - 괜찮아요

Leo

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Definatly outdated room but clean. Unfriendly staff. Good breakfast (hot/cold cereals, wafles, yogurt, toast, juices/coffe/tea)
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Leo,We appreciate your feedback regarding the cleanliness of your room. Our team strives to maintain high standards in this area. We apologize if you felt our staff was unfriendly during your stay. We will address this with our team to ensure a more welcoming atmosphere. We're pleased to hear that you enjoyed our breakfast selection. Thank you for sharing your experience.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
An exceedingly cheery staff and clean room were well appreciated after a long day of driving — and compensated for the somewhat dated facilities. Well worth the attractive room rate.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Timothy,Thank you for your kind words about our friendly staff and clean rooms. We understand that our facilities may not be the newest, but we're glad that your overall experience was positive. We strive to provide good value for our guests, and we appreciate your feedback.

8/10 - 좋아요

Esta

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed because the ad said pets stay free. When we got there, the clerk tried to charge an extra $20. I showed the ad to the clerk and he said the ad was wrong, that only service dogs stay free. Either your clerk lies or your ad lies.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Esta,Thank you for bringing this to our attention. We apologize for the confusion regarding our pet policy. As stated on our website, only service dogs are allowed to stay free. We apologize if there was any misunderstanding caused by the ad. We appreciate your feedback and will ensure better communication moving forward.

10/10 - 훌륭해요

JOHN

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello JOHN,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are delighted to hear that you had such a wonderful experience during your stay. It was a pleasure to have you as our guest, and we hope to welcome you back again soon.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front Desk Person is Very Nice and Super Helpful
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Crystal,Thank you for your kind words regarding our front desk staff! It's wonderful to hear that they provided exceptional service and assistance during your stay. We pride ourselves on ensuring a positive and helpful experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Debbie

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Debbie,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. We appreciate your kind words and hope to welcome you back in the future for another great stay.

6/10 - 괜찮아요

Jann

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
You get what you pay for.
It was comfortable for the price but condition wise could use work. Definitely an older hotel that needs some TLC. The check in was smooth and the desk clerk very nice. We did not have breakfast so no comment. The biggest disappointment was the brightness in the room overnight due to the curtains which were not enough to block the outside parking light.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Jann,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad you found the check-in process smooth and our staff friendly. We apologize for any inconvenience caused by the brightness in your room. We will take your comments into consideration as we continue to make improvements.

2/10 - 너무 별로예요

Joyce

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom exhaust fan could not be turned off, excessive tar and nicotine buildup on walls and ceiling making the smell beyond offensive, cheap lumpy pillows, scratchy bedding, we repaired toilet handle that was falling off, loud neighbors banging door all night long, as well verbal fighting outside our door at 5 a.m., horrible coffee.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Joyce,We apologize for the inconveniences you faced during your stay. Please know that your feedback is valuable to us and we will address the issues mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Dominique

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Dominique,Thank you for giving us such a high rating! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello David,Thank you for your review! We appreciate your positive feedback and look forward to welcoming you back soon.