외관

레드 루프 인 킹스랜드 여행 후기

2 out of 5
레드 루프 인 킹스랜드
1363 Highway 40 East, Kingsland, GA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 788개 이용 후기 중 186개" "
평점 8 - 좋아요. 788개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 788개 이용 후기 중 166개" "
평점 4 - 별로예요. 788개 이용 후기 중 102개" "
평점 2 - 너무 별로예요. 788개 이용 후기 중 93개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Roosbell

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 3월 20일
Hello Roosbell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSLAND and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Anyolis

단체 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo sucio horrible los cuartos asquerosos me tuve que cambiar a otro hotel
2024년 3월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 19일
Thank you, Anyolis, for telling us about your stay at the Red Roof Inn Kingsland. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your experience was less than ideal due to the over-all cleanliness not being to your liking. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jose

가족 여행
별로예요: 청결 상태
Horrible las instalaciones piscina sucia habitaciones igual
2024년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 17일
Querido José,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Kingsland. Usted indicó que no estaba satisfecho con las instalaciones y la limpieza de la habitación. Red Roof se esfuerza por brindar a los huéspedes todas las comodidades del hogar, por lo que me decepciona saber que nos quedamos cortos con usted.Tomaremos en consideración sus comentarios para realizar cambios que mejoren la experiencia de nuestros clientes. Esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Atentamente,TiannaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Donald

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice enough. Area is fine, basic.
2024년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 17일
Dear Donald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Kingsland. It's great to read that our location met your expectation, resulting in your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location that was very clean. Would definitely stay again.
2024년 3월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 13일
Hi Peter,Thank you for taking the time to write a review of your stay at the Red Roof Inn Kingsland. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - 괜찮아요

Jennifer 님, Kerhonkson

연인과의 여행
좋아요: 직원 및 서비스
Didn’t have washcloths at all had to ask for them! Out bathtub had built up dust where the shower curtain was like it was never moved to be cleaned. Towels were not white they were dingy looking. NO HOT TUB!! Coffee for breakfast was cold the 2 days we were there! Would I stay again absolutely NOT!
2024년 3월에 2박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 12일
Dear Jennifer,Thank you for telling us about your recent visit at RED ROOF INN KINGSLAND. We thank you for your 3/5 rating. However, you indicated that the appearance of the towel and bathtub were less than ideal. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 - 별로예요

Michael R

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
when we arrived, we found one of the hand towels looked like it had been used to wipe up the floor and put back on the towel bar. The soap dish is the shower was filthy, the back wall at the joining with the shower floor was a mess, looked dirty, had mold growth etc. When I open the bed to get ion the bottom sheet dah dirt pieces and creases like someone had slept on it and the sheet not replaced. I slept between the top sheet and the bed spread. we found the phone in a drawer and the cord between it and the wall was missing. The clock was also on the floor behind the nightstand. The shower head was partly clogged resulting in a small flow of water, The bath towels smelled. Thids is not a place I would stay in again.
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 8일
Dear Michael,Thank you for telling us about your recent visit to RED ROOF INN KINGSLAND. I was saddened to read that the uncleanliness of the soap dish, the condition of the sheets and other downsides were the hindrances of your stay. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Linton Red Roof Management Rediresponse Specialist

4/10 - 별로예요

Marcela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
oui
2024년 3월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 3월 5일
Hello Marcela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSLAND and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

2/10 - 너무 별로예요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
bad beds noisy bad tv had to as k for phone asked for quiet room and were put under stairway no sleep! a/c worked when it wanted to
2024년 2월에 28박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 3월 5일
Dear John,Thank you for telling us about your recent visit at RED ROOF INN KINGSLAND. I was disappointed to read that the noise from the beds and the issue with the a/c were the hindrances you had during your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

2/10 - 너무 별로예요

veronique

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très malpropre
2024년 3월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 3월 5일
Chère Veronique,Merci de nous avoir parlé de votre récente visite au RED ROOF INN KINGSLAND. J'ai été déçu de lire que le souci de malpropreté évoqué a gêné votre séjour. Vos commentaires sont importants pour Red Roof et nous prendrons en compte vos commentaires pour apporter des modifications afin d'améliorer notre expérience client.J'espère que vous reviendrez dans notre hôtel ou dans l'un de nos autres sites de marque à l'avenir.Salutations,Red Roof Management

4/10 - 별로예요

Jim

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
NO
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 22일
Hello Jim,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Kingsland. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Alyssa

2024년 1월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 16일
Hello Alyssa,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSLAND and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 - 괜찮아요

Nelson

연인과의 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Only had one towel for shower and that one had a stain on it. No tissues.
2024년 1월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 1월 11일
Dear Nelson,Thank you for telling us about your visit at RED ROOF INN KINGSLAND. We appreciate your 3/5 score. However, you mentioned that the lack of towel and tissues hindered your ability to enjoy your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms need a good cleaning. Bathroom vents filthy, dust on furniture surfaces, coffee maker & refrigerator had not been cleaned. This is a good place to stay & staff is always accommodating so CLEAN the rooms and you get a 5 star.
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 4일
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kingsland. I was thrilled to see you were pleased with our accommodating staff and you found the hotel to be a good place to stay. We appreciate your 6/10 score. However, it's truly disheartening to see you highlight that the lack of cleanliness hindered your stay. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Janna

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Bed was uncomfortable and people upstairs were loud.
2023년 12월에 3박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 3일
Dear Janna,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kingsland. We appreciate your 8/10 score. Please accept our sincerest apologies for the situation you described regarding the loud disturbance you encountered and the discomfort of the bed which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Patricia 님, Arnprior

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 3일
Hello Patricia,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Kingsland. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Valter

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
a lot of noise from a guest, I think he lived in the hotel, my children woke up scared during the 2 nights with loud music. On the last day the refrigerator stopped working and some of my children's clothes got wet on the floor. I booked a non-smoking room but people smoked outside and the smell practically goes into the room.
2023년 12월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 3일
Dear Valter,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kingsland. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the noise disturbance you and you children encountered, the refrigerator stop working and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I have shared your feedback with upper management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the futureOur team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Lynne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The front lobby was very nice. Our room looked like it was updated recently but several problems with the bathroom. The light kept turning off while taking a shower. The towels and shower curtain need to be replaced. The pillows were terrible, but thankfully we travel with our own. First time at a Red Roof Inn and will follow travellers recommendations. Fairly noisy by the highway, although other hotels we've stayed at near the highway are very quiet.
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 1일
Dear Lynne,Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSLAND. It’s great to hear that you found our property to be nice and updated. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with noise and lights.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 2일
Hello Ashley,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsland and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Dariusz

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was very friendly and helpful. Beds and pillows were very comfortable. Brekfast was good. However, my room had a dirty floor. Some towels were dirty and not fresh.
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 2일
Dear Dariusz,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kingsland. I was thrilled to see you enjoyed the comforts of the beds and you were pleased with our friendly staff. We appreciate your 3/5 score. However, it's truly disheartening to see you highlight that the uncleanliness of the floor and some of the towels hindered your stay. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Gaetan

2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 2일
Hello Gaetan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsland and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Erna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2023년 12월 29일
Hello Erna,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Kingsland. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Betty

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not stay at Red Roof Inn because it was filthy. I checked in at another hotel that same night.
2023년 12월에 5박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 27일
Dear Betty,Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSLAND. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Linda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s a huge NO
The hotel was old and tired. It was dirty inside and out. The furniture was very old, you could live with that if any attempt was made to have it look nice. The bedspread was stained. The towel were gray, thin and stained. There was mold around the shower base. I would not recommend or stay there again.
2023년 12월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 27일
Dear Linda,Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSLAND. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness, the property being run down in addition to possible mold.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jason

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never again
Most disrespectful and disconcerting experience I ever had.
2023년 12월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 22일
Dear Jason,Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSLAND. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for disrespectful and disconcerting experience you stated you had. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very quiet with gestations and eating places near by.
2023년 12월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 20일
Dear Douglas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KINGSLAND. It's great to see you enjoyed your stay, resulting in a 4/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that your stay was very quiet with gestations and eating places nearby. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Jorge

반려동물 동반 여행, 가족 여행
It is good for a quick stop if you are driving for a long time. Not a place for a long stay or vacation. If I have a quick trip and need a place to stay for a night, this would be it.
2023년 12월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2023년 12월 18일
Dear Jorge,Thank you for taking the time to tell us about your experience at the Red Roof Inn Kingsland. I am happy to read that our location was the ideal quick stop for you to rest. Your feedback is appreciated, and we hope to see you return at any of the Red Roof brands in the future.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 20일
Hello Craig, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsland and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Alicia

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 9일
Thank you, Alicia, for being our guest at the Red Roof Inn Kingsland. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 20일
Hello Gerald, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsland and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

MaryJosephine

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Requested a crib for our toddler and received a very clean functional one. Free breakfast was great too! Waffles, bagels, cereal, muffins, eggs, toast, coffee, juice! Very clean and friendly staff as well.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Lazaro

2023년 11월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 20일
Hello Lazaro,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Kingsland. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay for the price, Good location!
2023년 11월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 15일
Dear Susan,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Kingsland. I'm so glad you were pleased with our good location and our great prices, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Mary

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 13일
Hello Mary,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsland and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Theodore

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Sashauna Red Roof Managemen 님, 2023년 11월 13일
Hello Theodore,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsland and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Michael

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Would never stay again.
The mattress was absolutely horrible.. Like sleeping in a hole.. No tissues in room no hand soap Pillows are junk. Last stay ever at Red Roof. I was like how bad could it be for one night. Well you get what you pay for.
2023년 11월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 6일
Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSLAND. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the overall property lacked cleanliness, the condition of the mattress and pillows were not to your standard along with the other issues you had. We sincerely apologize for any inconvenience caused due to the issues mentioned. Thank you for your feedback, we will take this into consideration to improve our facilities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Briton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2023년 10월에 3박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 1일
Hi Briton,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kingsland. We welcome your 4/5 rating and are delighted to hear that you had a great stay with us. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again, Briton, for sharing your experience. We look forward to seeing you in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Edward

2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 22일
Hello Edward,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Kingsland. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 26일
Hello Andrew,Thank you for being our guest at the Red Roof Inn Kingsland. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jan

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the nicest Red Roof Inns I have stayed in. Laura on the desk is friendly and helpful. Room was clean, refrigerator worked and had a freezer compartment to refreeze my ice packs. Platform bed was cat proof. In other facilities bottom areas in the platform bed have places where cats and slip in.
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 18일
Dear Jan,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Kingsland. I'm so glad we earned your 5/5 score. I was thrilled to see you were pleased with the cleanliness of the room and our friendly front desk staff. I will make sure to share your comments regarding the great service you received from Laura with the rest of our team. Nevertheless, at Red Roof feedback from our guests is always welcome. We will take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Diane

출장 여행, 가족 여행
별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 29일
Thank you for being our guest, Diane, at the Red Roof Inn Kingsland. We value you as a our guest and welcome your 3/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope we have the opportunity to see you again in the future. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was great. All staff was friendly and helpful. My room was clean and comfortable. The added bonus of breakfast was much appreciated. I will definitely stay here again.
2023년 9월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 10일
Dear Elizabeth,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Kingsland. Our goal is to provide a clean, affordable and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Kelly

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Fix the things that are broken!
Check in lady was not very helpful. Floor had a sticky film on it that you could hear your shoes stick with every step. Bathroom mirror isnt hung so me being 5'6 had to bend over to see to do anything. Wr just wanted to watch a little tv and relax and go to bed and we had no remote. Got 2 from front desk lady and they didnt work. She shrugged her shoulders and said she didnt know what else to do. Second floor ice machine doesnt work and neither does the elevator. Both been out for quite somw time apparently. Overall i would stay again. Property is well kept. Fix your issues and would be a good place to stay.
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 10일
Dear Kelly,Thank you for taking the time to tell us about your stay at the Red Roof Inn Kingsland. I was thrilled to see you were pleased with the upkeep of the property. However, it's truly disheartening to see you highlight that the uncleanliness of the floor, ice machine not working and the other concerns you mentioned which hindered your stay. I have shared your feedback with management in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great! Room was comfy and staff was very friendly!
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 10일
Dear Sean,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Kingsland. I'm so glad we earned your 10/10 score. Our goal is to provide a staff friendly and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Autumn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most things were out of order (ice machines and elevator). Rooms had mildew or mold on caulk in bathrooms, sheets and bedding were unclean.
2023년 9월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 9월 30일
Dear Autumn, We appreciate your comments regarding your recent stay at the Red Roof Inn Kingsland. I am disappointed that your experience did not meet your expectations. You indicated the room was dirty, the beds were not comfortable and the machines were not working. Please accept our sincerest apologies for the impact this had on your stay. I am sharing your feedback with management to ensure that your concerns are addressed. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

ANA LUCÍA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buena elección para una noche
Habitación cómoda
2023년 9월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 9월 23일
Hola Ana,Gracias por tomarse el tiempo para contarnos sobre su estadía en el Red Roof Inn Kingsland. Es un placer saber que la habitación le resultó cómoda. Nuestro objetivo es ofrecer una experiencia positiva a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estancia.Gracias nuevamente por compartir tu experiencia con nosotros. Nos encantaría volver a verle si sus viajes le traen de vuelta a nuestra zona. Sincerely, Abigail RediResponse Specialist

8/10 - 좋아요

Renate

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 9월 23일
Hello Renate,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsland and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

8/10 - 좋아요

Mary

좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 9월 20일
Hello Mary,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Kingsland and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
will stay again
2023년 9월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 9월 19일
Dear Kelly,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Kingsland. I'm so glad you plan to stay with us again the next time you are in the area. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist